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Juan Jose Flores N5-28 & Chile, Quito 170103 Ecuador
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Traveler (47)
Room & Suite (44)
Dining (7)

About

#46 of 327 B&Bs / Inns in Quito
Location
4.6
Cleanliness
4.1
Service
4.0
Value
4.1
Located in the heart of the historic downtown Quito; travelers can enjoy a warm stay and visit several must-see sites built in the 16th-century. The Hotel is located 2 blocks from the main Plaza and 5 blocks from La Ronda street. All rooms and bathrooms were recently renovated. Guests can enjoy free WiFi throughout the property and rates include breakfast. Rooms are equipped with flat TV screens with streaming services. All rooms have either patio or city view. All furniture is hand made by local artisans, the linen and bed covers are 100% cotton.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Board games / puzzles
Children Activities (Kid / Family Friendly)
Airport transportation
Baggage storage
Concierge
Parking garage
Wifi
Coffee shop
Breakfast available
Breakfast buffet
Happy hour
Wine / champagne
Shuttle bus service
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Private check-in / check-out
Laundry service
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Room features
Allergy-free room
Desk
Housekeeping
Safe
Telephone
Cable / satellite TV
Flatscreen TV
Bath / shower
Wardrobe / closet
Bottled water
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Spanish
55Reviews2Q+A6Room tips
Traveler rating
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Ben wrote a review Jul 2022
14 contributions1 helpful vote
The hotel is charming and very well located in the historical Center of Quito. The family rooms are very good, with comfortable beds. The service is extremely kind and helpful (they kindly found and kept our charger and cables in the room until we could come back and collect them). Good breakfasts too. We loved our stay!
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hanna M wrote a review Mar 2021
2 contributions
My partner and I stayed here for a total of 4 nights. The location was perfect for us, as we could walk to the city center and explore all of the markets and historic locations. We arranged a pick up from the airport with the hotel which was super safe and helpful. The receptionist was so kind and even offered to do our laundry and arrange transportation for our trip to Banos. We did two nights, then traveled to Banos for a couple days and then decided return to the same hotel! We enjoyed our stay here and would definitely recommend it.
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Date of stay: April 2020
Value
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Shannon G wrote a review Mar 2020
4 contributions2 helpful votes
We had a wonderful stay at Hotel Colonial San Agustin in March 2020. The hotel staff were all amazing, and so kind in assisting us. They helped with restaurant recommendations, shopping and arranging taxis for us. The hotel is clean and comfortable. We will definitely stay here again when we return to Ecuador in the future.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Heather G wrote a review Feb 2020
Ottawa, Canada320 contributions73 helpful votes
+1
My sister and I booked four nights at this hotel based on photos online from the hotel, the written description and location, as well as reviews. Even though we pre-paid, we left after the first night. We arrived after dark, or we probably would have left before we even spent one night. The woman desk clerk both checked us in and lugged our two heavy bags up three flights of stairs. We booked a "Hotel Standard Triple Room with Land View". There were only two of us, but we wanted the promised balcony/patio as we were going to be there for a while. The photos on the website showed a bright room with three beds, multiple windows, two padded chairs, a small stove/fireplace, an armoire as well as hooks on the wall, a desk, a colourful sink on a counter top through the door to the bathroom, and a balcony. The text accompanying these photos said "Seating area", "Balcony" "Patio". We were shown into a room where three beds took up nearly all the available space. The 'desk' was a shelf about eighteen inches by twelve inches. There was no seating area. There were two hard chairs, one of which was at the desk. The armoire had two hangers. There were no hooks. The "landmark", "city" "inner coutryard" view that was promised was down into what looked like a garbage dump. There was neither a balcony nor a patio. No stove/firepalce. The bathroom was minuscule. There was no pretty colourful sink and no counter top. The shower was so small I have no idea how a tall, large man would even fit into it. There was a jut in the wall and to actually stand under the shower head, I had to squeeze in with the right side of my body pushed up against the jut. Having not eaten because our plane was delayed, we went down to the restaurant. There, the same lady who had manhandled our bags up the steep winding stairs appeared, wearing a hairnet. Yes, she was taking our orders and apparently cooking our food as well. We ordered grilled sandwiches that came on the Eucadorian equivalent of Wonderbread, barely toasted. The fries were okay. The breakfast 'buffet' in the morning was an omelet with a choice of four ingredients, slabs of wet queso freso, a bowl with papaya, Froot Loops, more 'Wonderbread' to toast and juice that was so thick with pulp and foam it would barely pour. My sister picked up a bowl to put some papaya into, and showed me the crap left in the bottom from inadequate washing. When we returned to our room, there was a strong smell of sewer, as if the pipes had backed up. We each had a shower in the morning, and when we walked from the bathroom across the bedroom floor, our feet were black with grime. The sink was chipped and there was grey soap scum or something on it. We fled to another hotel. I sent an email to the hotel the next day and have still had no response, nearly a week later. I have no idea how this hotel has garnered any good reviews. There may be a room as pictured and described by the hotel, but we were subject to a bait and switch. For about the same money we spent there, we got a suite with a separate sitting area, a clean, bright, odourless room with a wonderful restaurant somewhere else. I live in Ecuador. I have stayed in colonial houses converted to hotels there as well as elsewhere in South America. Those colonial hotels have been charming and delightful and a fraction of the price of the San Agustin, with a plentiful variety of fruit offered for breakfast, wonderful breads, tasty food. Shame on this hotel.
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Date of stay: February 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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BobGod8 wrote a review Jan 2020
Boston, Massachusetts82 contributions54 helpful votes
This is a quirky little place to stay well located near anything you'd want to do in Quito. Helpful staff can get you anywhere you want to go. Breakfast is a nice treat with many interesting local bites on display.
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Date of stay: August 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from maritzag119, Manager at Hotel Colonial San Agustin
Responded Feb 3, 2020
Thank you for your comments, we have reinvented the breakfast and now we are offering artisan bread, we are baking our own bread. Glad you had a good experience. We hope to hosting you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cassi wrote a review Jan 2020
San Diego, California130 contributions9 helpful votes
The best part of this hotel was the location -- it's very close to old town if you're doing any tours or exploring in that area. I was in a group of three, and we had a room on the top floor which was VERY stuffy. There weren't any windows that opened to the outside, only a small window in the shower that opened to the interior of the hotel. There wasn't a fan either. Free breakfast isn't a deal breaker for me typically, but this hotel's breakfast was particularly bad. It seemed to me they didn't restock breakfast, so around 8am they'd start running out of food. The eggs were inedible, I think they just sat out for hours.
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Date of stay: December 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from maritzag119, General Manager at Hotel Colonial San Agustin
Responded Feb 3, 2020
Thank you so much for your comments, we have made some adjustments to our breakfast as well as the service. Our priority is to continue improving the quality of our cafeteria and our hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Delainie J wrote a review Jan 2020
Calgary, Canada24 contributions16 helpful votes
I stayed 2 nights as a solo female traveller in January 2020. Airport transfer I arranged with the hotel was easy and he waited 45 mins for my delayed flight and was there for me at 1am when I arrived. Hotel is pretty basic, but very quaint and the service was good. I had a small room #13 on the first floor and it was adequate for just me. It is pretty noisy with the open lobby so I do recommend earplugs and a sleep mask. Wifi was excellent and there was a small safe for my valuables. I didn’t try breakfast. It is super close to everything you want to see in old town including Plaza Grande and the tourist centre where you can buy hop on hop off tour tickets for $15 USD. Overall very clean and great value for the money.
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Date of stay: January 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Saby d wrote a review Dec 2019
346 contributions57 helpful votes
We stayed four nights at the hotel Colonial San Agustin. This hotel is very central, compared to hotels in the surroundings fairly priced. We stayed in a 3-persons room that was quite spacious. The bathroom was very small though. Now for the bad parts. The lady working the lobby is only concerned with selling tours. Every time you ask for advice on the surroundings she wants to sell a tour. Breakfast was good the first day, the day after we realized that it was left overs from the day before, e.g. Reheated coffee, old bread, etc. The first day we got fresh juices, after infused water (at breakfast). We used our towels for two days than put them on the floor to get new ones, they just picked them up and hang them back for us. When we complained the lady asked if we were sure we put them on the ground. The day after we only put one towel on the floor, they replaced it with three floor mats, again when complaining total disbelief on their part. We decided to book one of the tours they sold, besides being extremely expensive (we learned after), the guide was friendly and knowledgeable but greedy everything was on his time, he was constantly on his phone and almost killed us for speeding in the rain and fog. And to make all worse at check out the lady insisted that we had an open bill. We didn't consume anything at the hotel!!! She went through all her receipts and asked several colleagues before I called her out for being a fraud. In conclusion if you just want to sleep at this hotel it is recommended, for everything else ask around (taxi drivers are very helpful)
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Anna L wrote a review May 2019
London, United Kingdom250 contributions59 helpful votes
Central location in the old town so convenient to walk around the area. Clean and comfortable room with small heater. Nice style and decor, colonial. Taxi pick up was on time at the airport, convenient. Good wifi connection Bathroom was not totally clean when I arrived, some hair around. Before checkout time, while I was out for an hour, the cleaner came and started to clean my room and I had to ask specifically if she could leave again so I could pack and change. Strange they couldn't wait til I checked out
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Date of stay: May 2019
Value
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Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from maritzag119, Manager at Hotel Colonial San Agustin
Responded May 18, 2019
Dear guest, Thank you for your comments. We are happy to hear the you had a comfortable stay. It is also very important to us to get your feedback so we can make the necessary changes to continue providing good service. We will address this inconvenience you experience. Thank you for choosing us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Erica Amber wrote a review May 2019
Geelong, Australia99 contributions61 helpful votes
This hotel is absolutely lovely, the deco is quirky and fun! The location is great, very close to the historical centre of Quito and the team there were all incredibly helpful and kind. We only stayed for one night so I'm not sure how the breakfast buffet was, but the team was very helpful with getting us to the airport for our early morning flight.
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Date of stay: April 2019
Rooms
Cleanliness
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
$67 - $74 (Based on Average Rates for a Standard Room)
LOCATION
EcuadorPichincha ProvinceQuito
NUMBER OF ROOMS
20
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Frequently Asked Questions about Hotel Colonial San Agustin
Which popular attractions are close to Hotel Colonial San Agustin?
Nearby attractions include Fundación Iglesia de la Compañía (0.2 miles), Quito Old Town (0.3 miles), and Catedral Metropolitana de Quito (0.2 miles).
What are some of the property amenities at Hotel Colonial San Agustin?
Some of the more popular amenities offered include free wifi, free breakfast, and airport transportation.
What food & drink options are available at Hotel Colonial San Agustin?
Guests can enjoy free breakfast during their stay.
Is parking available at Hotel Colonial San Agustin?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Hotel Colonial San Agustin?
Conveniently located restaurants include Bandido Brewing, Republica del Cacao - Centro Histórico de Quito, and Fabiolita.
Does Hotel Colonial San Agustin have an airport shuttle?
Yes, Hotel Colonial San Agustin offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel Colonial San Agustin have airport transportation?
Yes, Hotel Colonial San Agustin offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Colonial San Agustin located near the city center?
Yes, it is 0.3 miles away from the center of Quito.
Which languages are spoken by the staff at Hotel Colonial San Agustin?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Colonial San Agustin?
Many travelers enjoy visiting Arco de la Reina (0.4 miles), Molinos El Censo (0.2 miles), and Palacio de la Recoleta (0.7 miles).
Is Hotel Colonial San Agustin accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.