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Hotel Colonial San Agustin

Flores N5-28 &Chile, Quito 170150 Ecuador
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Traveler (43)
Room & Suite (38)
Dining (7)


#45 of 313 B&Bs / Inns in Quito
The Hotel Colonial San Agustin is located in the heart of the historic downtown Quito; with its perfect location, travelers can enjoy a warm stay and visit several must-see sites built in the 16th-century. The Hotel is located 2 blocks from main Independence Plaza and 5 blocks from La Ronda street. All rooms and bathrooms were recently renovated. Enjoy free wifi and breakfast, flat TV screen with cable and patio or city view. All furniture is hand made by local artisans, the linen and bed covers are 100% cotton. Hotel Colonial San Agustin is smoke free.
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Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Board games / puzzles
Children Activities (Kid / Family Friendly)
Airport transportation
Baggage storage
Parking garage
Coffee shop
Breakfast available
Breakfast buffet
Happy hour
Wine / champagne
Shuttle bus service
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Private check-in / check-out
Laundry service
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Room features
Allergy-free room
Cable / satellite TV
Flatscreen TV
Bath / shower
Wardrobe / closet
Bottled water
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
Centrally Located
Languages Spoken
English, Spanish
52Reviews1Q+A6Room tips
Traveler rating
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Popular mentions
Shannon G wrote a review Mar 2020
4 contributions1 helpful vote
We had a wonderful stay at Hotel Colonial San Agustin in March 2020. The hotel staff were all amazing, and so kind in assisting us. They helped with restaurant recommendations, shopping and arranging taxis for us. The hotel is clean and comfortable. We will definitely stay here again when we return to Ecuador in the future.
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Date of stay: March 2020
Heather G wrote a review Feb 2020
Ottawa, Canada284 contributions69 helpful votes
My sister and I booked four nights at this hotel based on photos online from the hotel, the written description and location, as well as reviews. Even though we pre-paid, we left after the first night. We arrived after dark, or we probably would have left before we even spent one night. The woman desk clerk both checked us in and lugged our two heavy bags up three flights of stairs. We booked a "Hotel Standard Triple Room with Land View". There were only two of us, but we wanted the promised balcony/patio as we were going to be there for a while. The photos on the website showed a bright room with three beds, multiple windows, two padded chairs, a small stove/fireplace, an armoire as well as hooks on the wall, a desk, a colourful sink on a counter top through the door to the bathroom, and a balcony. The text accompanying these photos said "Seating area", "Balcony" "Patio". We were shown into a room where three beds took up nearly all the available space. The 'desk' was a shelf about eighteen inches by twelve inches. There was no seating area. There were two hard chairs, one of which was at the desk. The armoire had two hangers. There were no hooks. The "landmark", "city" "inner coutryard" view that was promised was down into what looked like a garbage dump. There was neither a balcony nor a patio. No stove/firepalce. The bathroom was minuscule. There was no pretty colourful sink and no counter top. The shower was so small I have no idea how a tall, large man would even fit into it. There was a jut in the wall and to actually stand under the shower head, I had to squeeze in with the right side of my body pushed up against the jut. Having not eaten because our plane was delayed, we went down to the restaurant. There, the same lady who had manhandled our bags up the steep winding stairs appeared, wearing a hairnet. Yes, she was taking our orders and apparently cooking our food as well. We ordered grilled sandwiches that came on the Eucadorian equivalent of Wonderbread, barely toasted. The fries were okay. The breakfast 'buffet' in the morning was an omelet with a choice of four ingredients, slabs of wet queso freso, a bowl with papaya, Froot Loops, more 'Wonderbread' to toast and juice that was so thick with pulp and foam it would barely pour. My sister picked up a bowl to put some papaya into, and showed me the crap left in the bottom from inadequate washing. When we returned to our room, there was a strong smell of sewer, as if the pipes had backed up. We each had a shower in the morning, and when we walked from the bathroom across the bedroom floor, our feet were black with grime. The sink was chipped and there was grey soap scum or something on it. We fled to another hotel. I sent an email to the hotel the next day and have still had no response, nearly a week later. I have no idea how this hotel has garnered any good reviews. There may be a room as pictured and described by the hotel, but we were subject to a bait and switch. For about the same money we spent there, we got a suite with a separate sitting area, a clean, bright, odourless room with a wonderful restaurant somewhere else. I live in Ecuador. I have stayed in colonial houses converted to hotels there as well as elsewhere in South America. Those colonial hotels have been charming and delightful and a fraction of the price of the San Agustin, with a plentiful variety of fruit offered for breakfast, wonderful breads, tasty food. Shame on this hotel.
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Date of stay: February 2020
BobGod8 wrote a review Jan 2020
Boston, Massachusetts84 contributions13 helpful votes
This is a quirky little place to stay well located near anything you'd want to do in Quito. Helpful staff can get you anywhere you want to go. Breakfast is a nice treat with many interesting local bites on display.
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Date of stay: August 2019
Sleep Quality
Response from maritzag119, Manager at Hotel Colonial San Agustin
Responded Feb 3, 2020
Thank you for your comments, we have reinvented the breakfast and now we are offering artisan bread, we are baking our own bread. Glad you had a good experience. We hope to hosting you soon.
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cjgqmb wrote a review Jan 2020
Baltimore, Maryland93 contributions9 helpful votes
The best part of this hotel was the location -- it's very close to old town if you're doing any tours or exploring in that area. I was in a group of three, and we had a room on the top floor which was VERY stuffy. There weren't any windows that opened to the outside, only a small window in the shower that opened to the interior of the hotel. There wasn't a fan either. Free breakfast isn't a deal breaker for me typically, but this hotel's breakfast was particularly bad. It seemed to me they didn't restock breakfast, so around 8am they'd start running out of food. The eggs were inedible, I think they just sat out for hours.
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Date of stay: December 2019
Response from maritzag119, General Manager at Hotel Colonial San Agustin
Responded Feb 3, 2020
Thank you so much for your comments, we have made some adjustments to our breakfast as well as the service. Our priority is to continue improving the quality of our cafeteria and our hotel.
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Delainie J wrote a review Jan 2020
Calgary, Canada17 contributions4 helpful votes
I stayed 2 nights as a solo female traveller in January 2020. Airport transfer I arranged with the hotel was easy and he waited 45 mins for my delayed flight and was there for me at 1am when I arrived. Hotel is pretty basic, but very quaint and the service was good. I had a small room #13 on the first floor and it was adequate for just me. It is pretty noisy with the open lobby so I do recommend earplugs and a sleep mask. Wifi was excellent and there was a small safe for my valuables. I didn’t try breakfast. It is super close to everything you want to see in old town including Plaza Grande and the tourist centre where you can buy hop on hop off tour tickets for $15 USD. Overall very clean and great value for the money.
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Date of stay: January 2020Trip type: Traveled solo
$62 - $91 (Based on Average Rates for a Standard Room)
EcuadorPichincha ProvinceQuito
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Frequently Asked Questions about Hotel Colonial San Agustin
Which popular attractions are close to Hotel Colonial San Agustin?
Nearby attractions include ISE Instituto Superior de Español (0.2 miles), Fundación Iglesia de la Compañía (0.2 miles), and Quito Old Town (0.3 miles).
What are some of the property amenities at Hotel Colonial San Agustin?
Some of the more popular amenities offered include free wifi, free breakfast, and airport transportation.
What food & drink options are available at Hotel Colonial San Agustin?
Guests can enjoy free breakfast during their stay.
Is parking available at Hotel Colonial San Agustin?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Hotel Colonial San Agustin?
Conveniently located restaurants include Las Corvinas de Don Jimmy, Republica del Cacao - Centro Histórico de Quito, and Bandido Brewing.
Does Hotel Colonial San Agustin have an airport shuttle?
Yes, Hotel Colonial San Agustin offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hotel Colonial San Agustin located near the city center?
Yes, it is 0.3 miles away from the center of Quito.
Which languages are spoken by the staff at Hotel Colonial San Agustin?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Colonial San Agustin?
Many travelers enjoy visiting Sombreros Humacatama (0.2 miles), Arco de la Reina (0.4 miles), and Molinos El Censo (0.2 miles).
Is Hotel Colonial San Agustin accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.