We had a wonderful stay at Hotel Colonial San Agustin in March 2020. The hotel staff were all amazing, and so kind in assisting us. They helped with restaurant recommendations, shopping and arranging taxis for us. The hotel is clean and comfortable. We will definitely stay here again when we return to Ecuador in the future.
My sister and I booked four nights at this hotel based on photos online from the hotel, the written description and location, as well as reviews. Even though we pre-paid, we left after the first night. We arrived after dark, or we probably would have left before we even spent one night. The woman desk clerk both checked us in and lugged our two heavy bags up three flights of stairs. We booked a "Hotel Standard Triple Room with Land View". There were only two of us, but we wanted the promised balcony/patio as we were going to be there for a while. The photos on the website showed a bright room with three beds, multiple windows, two padded chairs, a small stove/fireplace, an armoire as well as hooks on the wall, a desk, a colourful sink on a counter top through the door to the bathroom, and a balcony. The text accompanying these photos said "Seating area", "Balcony" "Patio". We were shown into a room where three beds took up nearly all the available space. The 'desk' was a shelf about eighteen inches by twelve inches. There was no seating area. There were two hard chairs, one of which was at the desk. The armoire had two hangers. There were no hooks. The "landmark", "city" "inner coutryard" view that was promised was down into what looked like a garbage dump. There was neither a balcony nor a patio. No stove/firepalce. The bathroom was minuscule. There was no pretty colourful sink and no counter top. The shower was so small I have no idea how a tall, large man would even fit into it. There was a jut in the wall and to actually stand under the shower head, I had to squeeze in with the right side of my body pushed up against the jut. Having not eaten because our plane was delayed, we went down to the restaurant. There, the same lady who had manhandled our bags up the steep winding stairs appeared, wearing a hairnet. Yes, she was taking our orders and apparently cooking our food as well. We ordered grilled sandwiches that came on the Eucadorian equivalent of Wonderbread, barely toasted. The fries were okay. The breakfast 'buffet' in the morning was an omelet with a choice of four ingredients, slabs of wet queso freso, a bowl with papaya, Froot Loops, more 'Wonderbread' to toast and juice that was so thick with pulp and foam it would barely pour. My sister picked up a bowl to put some papaya into, and showed me the crap left in the bottom from inadequate washing. When we returned to our room, there was a strong smell of sewer, as if the pipes had backed up. We each had a shower in the morning, and when we walked from the bathroom across the bedroom floor, our feet were black with grime. The sink was chipped and there was grey soap scum or something on it. We fled to another hotel. I sent an email to the hotel the next day and have still had no response, nearly a week later. I have no idea how this hotel has garnered any good reviews. There may be a room as pictured and described by the hotel, but we were subject to a bait and switch. For about the same money we spent there, we got a suite with a separate sitting area, a clean, bright, odourless room with a wonderful restaurant somewhere else. I live in Ecuador. I have stayed in colonial houses converted to hotels there as well as elsewhere in South America. Those colonial hotels have been charming and delightful and a fraction of the price of the San Agustin, with a plentiful variety of fruit offered for breakfast, wonderful breads, tasty food. Shame on this hotel.…
This is a quirky little place to stay well located near anything you'd want to do in Quito. Helpful staff can get you anywhere you want to go. Breakfast is a nice treat with many interesting local bites on display.
The best part of this hotel was the location -- it's very close to old town if you're doing any tours or exploring in that area. I was in a group of three, and we had a room on the top floor which was VERY stuffy. There weren't any windows that opened to the outside, only a small window in the shower that opened to the interior of the hotel. There wasn't a fan either. Free breakfast isn't a deal breaker for me typically, but this hotel's breakfast was particularly bad. It seemed to me they didn't restock breakfast, so around 8am they'd start running out of food. The eggs were inedible, I think they just sat out for hours.
I stayed 2 nights as a solo female traveller in January 2020. Airport transfer I arranged with the hotel was easy and he waited 45 mins for my delayed flight and was there for me at 1am when I arrived. Hotel is pretty basic, but very quaint and the service was good. I had a small room #13 on the first floor and it was adequate for just me. It is pretty noisy with the open lobby so I do recommend earplugs and a sleep mask. Wifi was excellent and there was a small safe for my valuables. I didn’t try breakfast. It is super close to everything you want to see in old town including Plaza Grande and the tourist centre where you can buy hop on hop off tour tickets for $15 USD. Overall very clean and great value for the money.