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Benalcazar N 6-26 Mejia, Quito 170401 Ecuador
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Traveler (130)
Room & Suite (50)
Dining (21)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 06/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Carlóta
Updated 06/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 195 hotels in Quito
Location
4.9
Cleanliness
4.8
Service
4.8
Value
4.4
GreenLeaders Gold level
Carlota Hotel Carlota is the first design urban boutique hotel, in the historic district of Quito,Carlota is the first LEED certified Hotel in Ecuador and the first LEED certified design boutique Hotel in a UNESCO Heritage site.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Yoga classes
Bar / lounge
Bicycle rental
Aerobics
Children's television networks
Children Activities (Kid / Family Friendly)
Street parking
Wifi
Fitness classes
Personal trainer
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Rooftop bar
Aerobics offsite
Bicycle tours
Entertainment staff
Karaoke
Patio
Walking tours
Board games / puzzles
Video game console
Highchairs available
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Historic Hotel
Languages Spoken
English, Spanish
220Reviews3Q+A36Room tips
Traveler rating
  • 175
  • 33
  • 6
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  • 4
Time of year
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Popular mentions
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Most Recent
Walker P wrote a review Jul 2022
2 contributions
My husband and I tried to go to Carlota for Sunday brunch. We arrived a little past 10am, and the doors were locked but the receptionist came out and told us that brunch didn’t start until 11am (the website states that it starts at 10am). So we wondered around for a while and came back at 11. When we arrived at 11, the doors were still locked and after a while, the same receptionist came out and asked us if we had a reservation. We did not and she said they have a party of 18 and would be unable to seat us until 1pm. We were very frustrated that they could not accommodate anyone else besides the one party (even at the bar) and that she did not mention it previously when we came by the first time at 10am. She also did not offer to help us find any other alternative options. I would expect better service from such a highly rated hotel.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Well_Travelled_TO wrote a review Jun 2022
Toronto, Canada168 contributions222 helpful votes
I had lunch one day in this stylish hotel north of the central historic plaza. I enjoyed two appetizers: one was seafood and the other was hummus. Both the food and service were both impeccable. The person who served me was very obliging.
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Date of stay: May 2022
Value
Service
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NessCottage wrote a review May 2022
Devon76 contributions44 helpful votes
The Carlota is not perfect. The rooms are a little quirky - some have steep stairs, some are quite small. It’s an old building. However, if the Carlota is not perfect, it’s staff most certainly are. In fact this is a hotel we would love to return to. We stayed here three times during our trip to Ecuador and the Galapagos, as we passed through Quito. The hotel is ideally situated in the heart of the historic centre and a short walk away from the main square and presidential palace. It’s also a relatively safe place to walk from unlike some other hotels in the area. What distinguishes this hotel was the absolute commitment of all of the staff to their guests. We encountered some difficulties with our onward travel arrangements, (absolutely nothing to do with the hotel) but these were sorted out by the hotel staff liaising with our travel agent. They literally made our holiday happen. When we changed our plans at the very last minute, the chef (who had his coat on and was walking out the door) came back to cook us a lovely meal just for the two of us. He didn’t need to do this but he said that he was a chef and it was his job. Above all, the staff ensured we felt at home here. That’s what a boutique hotel should do - recreate the feeling that you are among friends (especially when you are in a strange city far from home.) To everyone who helped us during our stay, we can only say thank you for everything you did. The Carlota is a marvellous place to stay.
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brooklynite11201 wrote a review May 2022
Brooklyn, New York12 contributions8 helpful votes
I can't say enough good things about this hotel, the owner and the people who work here. My friends and I recently stayed at Carlota for 4 nights. It's a beautifully-designed boutique hotel in the center of Quito's Centro Historico that comes with highly personalized service. Special shoutouts to Ana, Eylem, and all of the hotel staff. I thank you all for your warmth, friendliness, and grace.
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Date of stay: May 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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CarinaRitz wrote a review Oct 2021
7 contributions2 helpful votes
We loved our experience at the Carlota. This hotel is beautifully decorated and the staff were wonderful. They did their absolute best to accommodate any of our needs. Sebastian helped us plan and strategize our day so that we could make the best of our time in Quito. He is amazing! The location is perfect walking distance from all the sites in Old Town Quito.
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Date of stay: September 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sebholg wrote a review Sep 2021
Tumbaco, Ecuador6 contributions1 helpful vote
Amazing rooftop experience. Best service to guests with local gastronomy and drinks. Incredible views from colonial downtown ! Facilities are nice and comfortable. Very clean and well maintained facilities. Highly recommended during your visit to Quito.
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Date of stay: September 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jose Diaz wrote a review Jun 2021
2 contributions1 helpful vote
Carlota is amazing experience, you have the best touristic places walking distance. Room design is exclusive, you do not met anything like this. My recommendation for people in tourism plan. The restaurant is simple but delicious. I´ll back.
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Date of stay: April 2021
Value
Location
Service
Trip type: Traveled on business
Room Tip: Best views in downtown. For couples, romantic.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sujata1970 wrote a review Feb 2020
Richmond, United Kingdom6 contributions
The restaurant evening meal was expensive and awful - the "special vegetable broth" was literally a few pieces of pre-boiled veg and hot water - no stock / flavour / seasoning, the guinea pig main was one tiny leg with about as much meat on as a couple of rashers of bacon and desert came in a wine glass but sideways so we worried we would break the stem trying to get it out. The choice was limited as they had run out of a lot of stuff. The bedroom was noisy and some of the staff were fairly clueless though very friendly. I struggled to pay our bill as i couldn't make the lady at reception understand that we had drunk a beer from the minibar, and then they didn't have any change for $100 note (bill was $89).
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Review collected in partnership with this hotel
Date of stay: January 2020
Room Tip: Don't stay here and if you do take good ear plugs and eat elsewhere.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Renato S, Gerente at Carlóta
Responded Mar 11, 2020
Dear Sujata, Thank you very much for sharing us your experience during your stay at Carlota Hotel, Your value opinion is important for us it helps to improve everyday. We will check each point you mention and looking for optimaze resourses. Thank you for choosing us during your stay in Quito. Have a great day! Best regards!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jking wrote a review Feb 2020
Richmond, Virginia40 contributions6 helpful votes
We stayed here for 4 nights and absolutely loved it. The staff is very friendly and attentive. The room we stayed in was very spacious with a loft. Gorgeous little hotel. The location is also perfect, very close to the central square. We enjoyed the rooftop and ordered snacks and drinks on our last night which were delicious.
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Review collected in partnership with this hotel
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Renato S, Gerente at Carlóta
Responded Feb 28, 2020
Dear guest Receive warm greetings from everyone here at Carlota. Thank you so much for your important comment! we really appreciate it and we are happy that you had a good Experience. That is our main goal, and we are glad that we accomplish it with your stay. This is our passion and we will be looking forward to have you here with us in the near future! Have a great day! Kind Regards Hotel Carlota
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
brockja wrote a review Feb 2020
2 contributions2 helpful votes
I highly recommend this hotel. It is centrally located. The service was beyond outstanding. Whatever we needed or wished for the staff accommodated. We will stay at the Carlotta when we return to Quito.
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Review collected in partnership with this hotel
Date of stay: January 2020
Room Tip: Our room was a bit snub, but the hotel has lots of available space which made up for it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Renato S, Gerente at Carlóta
Responded Feb 28, 2020
Dear guest We greatly appreciate your kind comment. For us, it is a great satisfaction to know that you had an excellent experience with us. Each one of us is committed to making your stay the best memory of your trip to Quito. It will be really a pleasure to have you here again! Thanks for your special greeting to our staff, it shows us that we are doing things well. Thank you very much for your valuable review. Kindly Regards Hotel Carlota
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$147 - $226 (Based on Average Rates for a Standard Room)
LOCATION
EcuadorPichincha ProvinceQuito
NUMBER OF ROOMS
12
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Frequently Asked Questions about Carlóta
Which popular attractions are close to Carlóta?
Nearby attractions include Fundación Iglesia de la Compañía (0.1 miles), Quito Old Town (0.2 miles), and Iglesia y Convento de San Francisco (0.2 miles).
What are some of the property amenities at Carlóta?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Carlóta?
Top room amenities include a kitchenette, a minibar, and a flat screen TV.
What food & drink options are available at Carlóta?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Carlóta?
Yes, paid private parking nearby, paid public parking nearby, and street parking are available to guests.
What are some restaurants close to Carlóta?
Conveniently located restaurants include Republica del Cacao - Centro Histórico de Quito, Fabiolita, and La Vid Restaurante.
Are there opportunities to exercise at Carlóta?
Yes, guests have access to fitness classes and yoga classes during their stay.
Does Carlóta have an airport shuttle?
Yes, Carlóta offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Carlóta have airport transportation?
Yes, Carlóta offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Carlóta located near the city center?
Yes, it is 0.6 miles away from the center of Quito.
Are any cleaning services offered at Carlóta?
Yes, dry cleaning and laundry service are offered to guests.