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Carlota

Benalcazar N 6-26 Mejia, Quito 170401 Ecuador
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Traveler (148)
Room & Suite (35)
Dining (22)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#16 of 145 hotels in Quito
Location
4.9
Cleanliness
4.8
Service
4.8
Value
4.5
GreenLeaders Gold level
Carlota Hotel Carlota is the first design urban boutique hotel, in the historic district of Quito,Carlota is the first LEED certified Hotel in Ecuador and the first LEED certified design boutique Hotel in a UNESCO Heritage site.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Yoga classes
Bar / lounge
Bicycle rental
Aerobics
Children's television networks
Children Activities (Kid / Family Friendly)
Street parking
Wifi
Fitness classes
Personal trainer
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Rooftop bar
Aerobics offsite
Bicycle tours
Entertainment staff
Karaoke
Patio
Walking tours
Board games / puzzles
Video game console
Highchairs available
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Trendy
Historic Hotel
Languages Spoken
English, Spanish
231Reviews3Q+A36Room tips
Traveler rating
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Time of year
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Popular mentions
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peggy913 wrote a review Mar 2024
Berkeley, California5 contributions
The hotel is beautifully renovated and each and every one of the staff is extremely helpful and friendly. They accomodated our need to take meals on the rooftop, and pointed out exceptional points of interest and a fabulous restaurant. The inhouse chef prepares very good food too.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Renato Solines, Director General at Carlota
Responded 2 weeks ago
Dear Peggy, it was a pleasure to have them as guests at Carlota, we are pleased to know that your stay was to your liking, the places we recommend are places like our Hotel that seek to show the culture of our city to those who visit us, I will let you know your comment to the Chef. Thank you for taking the time to give us an excellent rating. Come back soon, we are waiting for you with open arms! Best Regards, Kevin C *Night Auditor*
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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G8590LAalanr wrote a review Feb 2024
2 contributions
Beautifully restored boutique hotel, walking distance to the central historical district. Room was small, but lots of public spaces and great rooftop bar. Can't say enough about the warm and helpful staff who made our stay exceptional, including the great restaurant and chef in the hotel.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Renato Solines, Director General at Carlota
Responded Feb 25, 2024
Dear guest, Thank you very much for taking your time to give us an excellent rating, it is a pleasure to know that your stay at Hotel Carlota was totally to your liking, the chef cooks with love for all our guests, thank you very much for enjoying the Ecuadorian food. We are waiting for you with open arms! Come back soon. Kevin Cahuasqui FRONT DESK
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chris M wrote a review Jan 2024
6 contributions2 helpful votes
We stayed at Carlota for 2 nights with a family of 5. The hotel is clean, quaint, historic and convenient. Kevin at the front desk was an outstanding host for our entire stay. We had breakfast and dinner at the hotel. Both meals were outstanding. We were traveling with another family. Kevin helped arrange an hourly bus to take our families around the city. The hotel is within walking distance of the Catedral and many other historic sites. We would stay here again if we return to Quito.
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Date of stay: January 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Renato Solines, Director General at Carlota
Responded Jan 15, 2024
Dear Chris M, it is a pleasure to know that your stay in Carlota was to your liking as well as our food and proximity to our beautiful historic centre, to help you in your requirements and needs is for us a pleasure, is what we want to show our guests who are part of our family CARLOTA, leave that mark of difference and closeness to enjoy your stay in our city. We are waiting for you with open arms, come back soon. Best regards Kevin Cahuasquí FRONT DESK
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Catherine L wrote a review Oct 2023
1 contribution
This hotel was wonderful. The staff are so friendly, everything was clean, and was secure and safe. It's also in a great central location in Quito near many restaurants and the main historic town square. The hotel also has a restaurant, sitting room with books, and a wine lounge. I would recommend this hotel!
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Renato Solines, Director General at Carlota
Responded Oct 6, 2023
Dear Catherine We are very happy to have been part of your experience in Quito, if you return to our city, do not hesitate to visit us. Best regards, Hotel Carlota Staff
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LNZK87 wrote a review Aug 2023
Dallas, Texas38 contributions54 helpful votes
I highly recommend staying at the Carlota if you will be in Quito for a few days. The location is so close to many of the major sites in downtown, it is easy to walk to popular sites. We had to leave the Galapagos sooner than expected due to sickness. We weren't supposed to arrive in to Quito for a few more days. The Carlota accommodated our request to move up our dates which was a HUGE help even when they didn't have to, which was much appreciated. My family and I were greeted with the absolute best strawberry lemonades I've ever had. Unfortunately, only one man knows how to make these lemonades in the building and we couldn't get them replicated after he left... But they were amazing! The hotel was quiet, with very personalized services. We had dinner in the bistro which was lovely. I recommend doing that at least once. The staff was incredibly helpful, Even though we were trying change our flights to get home as fast as possible, they managed to make our stay in Quito very smooth and special, accommodating any request we had with grace and expediency. The room was super cool, We really enjoyed loft-style and it was perfect for our family with kids. We only had one minor inconvenience which involved a lack of hot water for a short amount of time. They sent up a special complementary treat for the delay which was no big deal and very thoughtful. The hotel is just beautiful, and the rooftop views of the city were amazing. I wish we could have stayed a few more nights.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Renato Solines, Director General at Carlota
Responded Aug 12, 2023
We really appreciate your feedback LNZK87! We are sorry for the inconvenience caused by the lack of hot water, this was due to scheduled maintenance being performed to improve the system that heats the water in the hotel. We assure you that we will strive to improve our service and work to provide the best experience for our customers. It was a real pleasure to serve your lovely family. The doors of our establishment will always be open to welcome you soon with other refreshing strawberry lemonades. Best regards, Hotel Carlota Staff
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mary D wrote a review Mar 2023
3 contributions1 helpful vote
Delicious dishes very creative mostly novo Ecuador menu. Service was top notch. Probably our best meal in Quito. Be sure to try the Jipijapa ceviche and the soups. We had avocado soup and the potato cheese soup. The restaurant is not far from San Francisco plaza, located in the Carlota hotel. Five stars easy.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Renato Solines, Director General at Carlota
Responded Jun 16, 2023
We are delighted with the experience you had in our Hotel Mary D. and we appreciate your comment. We hope to see you very soon so you can enjoy the new gastronomic experiences we have for you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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suzanneOhio wrote a review Nov 2022
Cleveland, Ohio41 contributions90 helpful votes
This hotel is top notch. The experience was wonderful. The rooms were warm and comfortable. The location was excellent. This is a quaint hotel with an excellent restaurant and staff. We HIGHLY recommend staying at the Carlota! Jim and Suzanne Jelinek
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Date of stay: October 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Renato Solines, Director General at Carlota
Responded Oct 13, 2023
Hello Suzanne Thanks you for leaving us a comment and rating! We are glad that you enjoyed your experience with us as well as the room, location, restaurant and the service of our staff. It was really nice having you here. Hope to see you here again anytime Carlota staff
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mutandis wrote a review Oct 2022
United Kingdom232 contributions201 helpful votes
I seem to have a rather contrasting impression of the Carlota from that of other Tripadvisor contributors. It’s a pleasant enough place to stay, but was far outshone by our other hotels in Quito and beyond. The Carlota was our final stay in Quito - if it had been the first, then my feelings about it may have been different. As it was, the unappealing and expensive food, high cost of the airport transfer (getting on for double the going rate) and tiny room felt designed to satisfy new arrivals to Ecuador who don’t yet know any better. Those staff that we meet were friendly and helpful. However, the front desk was often deserted, with no members of staff to be found anywhere. Fortunately, the roof top bar seemed to be constantly manned, so we were never at risk of going thirsty. The bar man was very welcoming and mixed some decent cocktails. The hotel is well located for the sights of old town, although the congested road out front makes arriving by taxi an occasional chore. Whilst a visually appealing space, the Carlota falls down on some of more basic qualities expected from a hotel in its price bracket.
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Renato Solines, Director General at Carlota
Responded Oct 25, 2023
Dear guest, We really appreciate your valuable opinion. We are sorry that your experience was not the best This will help us to always be better and to always improve the quality of service we want to provide to our clients! Have a wonderful day! Kind regards Hotel Carlota
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Well_Travelled_TO wrote a review Jun 2022
Toronto, Canada182 contributions234 helpful votes
I had lunch one day in this stylish hotel north of the central historic plaza. I enjoyed two appetizers: one was seafood and the other was hummus. Both the food and service were both impeccable. The person who served me was very obliging.
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Date of stay: May 2022
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Renato Solines, Director General at Carlota
Responded Oct 14, 2023
We are glad that you enjoyed the service and food of our restaurant Bistro 626, both are very important to us as hallmarks of Carlota. We look forward to seeing you again and hope you continue to enjoy our menu. Carlota Hotel Staff
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NessCottage wrote a review May 2022
Devon76 contributions45 helpful votes
The Carlota is not perfect. The rooms are a little quirky - some have steep stairs, some are quite small. It’s an old building. However, if the Carlota is not perfect, it’s staff most certainly are. In fact this is a hotel we would love to return to. We stayed here three times during our trip to Ecuador and the Galapagos, as we passed through Quito. The hotel is ideally situated in the heart of the historic centre and a short walk away from the main square and presidential palace. It’s also a relatively safe place to walk from unlike some other hotels in the area. What distinguishes this hotel was the absolute commitment of all of the staff to their guests. We encountered some difficulties with our onward travel arrangements, (absolutely nothing to do with the hotel) but these were sorted out by the hotel staff liaising with our travel agent. They literally made our holiday happen. When we changed our plans at the very last minute, the chef (who had his coat on and was walking out the door) came back to cook us a lovely meal just for the two of us. He didn’t need to do this but he said that he was a chef and it was his job. Above all, the staff ensured we felt at home here. That’s what a boutique hotel should do - recreate the feeling that you are among friends (especially when you are in a strange city far from home.) To everyone who helped us during our stay, we can only say thank you for everything you did. The Carlota is a marvellous place to stay.
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Renato Solines, Director General at Carlota
Responded Oct 25, 2023
Hi Devon, thank you very much for your feedback. We value our guests very much and it is a pleasure for us to offer you a personalized service and make you feel at home. Our exclusive menu is always available. We look forward to seeing you on another occasion so you can continue living the Carlota experience. Hotel Carlota Staff
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$175 - $260 (Based on Average Rates for a Standard Room)
LOCATION
EcuadorPichincha ProvinceQuito
NUMBER OF ROOMS
12
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CARLOTA $191 ($̶3̶3̶4̶) - Updated 2024 Prices & Hotel Reviews - Quito, Ecuador

Frequently Asked Questions about Carlota
Which popular attractions are close to Carlota?
Nearby attractions include Fundación Iglesia de la Compañía (0.1 miles), Iglesia y Convento de San Francisco (0.2 miles), and Quito Old Town (0.2 miles).
What are some of the property amenities at Carlota?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Carlota?
Top room amenities include a kitchenette, a minibar, and a flat screen TV.
What food & drink options are available at Carlota?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Carlota?
Yes, paid private parking nearby, paid public parking nearby, and street parking are available to guests.
What are some restaurants close to Carlota?
Conveniently located restaurants include Casa Gangotena Restaurant, Fabiolita, and La Vid Restaurante.
Are there opportunities to exercise at Carlota?
Yes, guests have access to fitness classes and yoga classes during their stay.
Does Carlota have airport transportation?
Yes, Carlota offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Carlota located near the city center?
Yes, it is 0.6 miles away from the center of Quito.
Are any cleaning services offered at Carlota?
Yes, dry cleaning and laundry service are offered to guests.
Does Carlota offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.