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Hotel Neruda Express

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236 Reviews from our TripAdvisor Community

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Showing 23: English reviews
Birmingham, Alabama
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed November 30, 2015

Nothing fancy about this place... was a bit outdated and the front desk staff not very friendly or helpful...My colleague who flew in after a long trip was made to wait a good 5-6 hours to check in.... though they kept his bags... he was out and about wandering ...and when I checked in and later and inquired about my... More 

Helpful?
1 Thank Pipersix
Pilar E, Director de Relaciones Públicas at Hotel Neruda Express, responded to this review

Dear Guest: We appreciate the time taken to review us here at TripAdvisor, since we as a company seek every day to improve. Your comments and advices are always important to us, and will be taken into serious consideration. We deeply regret that you didn't have the best possible experience with us, although we must mention that this year we... More 

Waterloo, Belgium
Level Contributor
545 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
3 of 5 stars Reviewed June 25, 2014

This hotel is very close to the city center and the business area. The area has some nice restaurants and it is safe to walk around! The comfort of this hotel is average. Hence, do not expect very high comfort level. Bed sheets were clean and WiFi was more or less OK! However, for two nights it was OK! The... More 

Helpful?
Thank Otto B
Lima, Peru
1 review
2 of 5 stars Reviewed March 28, 2014

This hotel is very close to the business area, it's safe to walk around, there are great restaurants around. The Costanera Mall is walking distance, so it's very convenient if you like to walk. About the hotel, it is kinda old, so not very comfortable. The basics: hot water, wifi and clean bed sheets were ok. I was in a... More 

Helpful?
Thank Midori A

Travelers are raving about these Santiago hotels

Belo Horizonte, MG
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed January 27, 2014

This hotel is in a good location at the bussines area, full of restaurants around e good conection by bus and underground. I has a great breakfast, rooms are clean and internet works properly. People from reception are helpful. Totally recomend

Helpful?
Thank mantos
cabo san lucas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 31, 2013

Since the time that we arrived to the hotel the staff in charge at the reception was awful, even though we where able to speak the language. Just cero interest in helping you out. I regretted the fact I had prepaid a 2 day stay on my credit card without knowing the place...facts are that after waiting 2 hours at... More 

Helpful?
2 Thank cabocharlie
Melbourne, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed December 4, 2012 via mobile

Lots of theft within the hotel, the police were called several times whilst we were staying! Was a good location though. Hotel staff didn't speak English and were difficult... Be very carefull whilst staying here

Helpful?
2 Thank Madelaine S
Melbourne, Australia
1 review
1 of 5 stars Reviewed November 29, 2012

Although the location was great... the hotel certainly was not. The rooms were ok and the maids were fantastic at keeping the room clean and presented. However, the reception staff were awful. They did not smile, they did not acknowledge patrons upon arrival, they did all they could to avoid contact. There were 3 bags stolen from public areas within... More 

Helpful?
Thank Cunninlr
Level Contributor
3 reviews
2 of 5 stars Reviewed November 29, 2012 via mobile

Had my bag stolen in the lobby here on check out. My friend had hers taken from under her chair in breakfast. The same day another man had his taken from the lobby also. Watching the security tape we saw a place infested with theives. No security on door regardless of them viewing these tapes. Seriously watch your bags if... More 

Helpful?
Thank jaimiemcglash
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 28, 2012

Initially we were impressed with the location and rooms at the hotel but in the week we were staying there were three cases of people having all of their belongings stolen from within the hotel. Staff were badly trained and didn't speak English. Security was practically non-existent which makes the hotel a target for gangs working the area. We were... More 

Helpful?
1 Thank 255100Rosesmith
Bells Beach, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 28, 2012

Travelling as a group of 14 on a business trip, twice we had bags stolen with passports and laptops from within the breakfast area. The staff did not care. Expensive and not safe. Do not recommend. Unless you enjoy high prices, flooding rooms, arrogant service, poor wifi and a terrible stay.

Helpful?
1 Thank Callan Y
Questions? Get answers from hotel staff and past guests. Ask a question

77 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Business Center with Internet Access
  • Room Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Hotel Neruda Express

Address: Vecinal 40 | Las Condes, Santiago 7550226, Chile
Location: Chile > Santiago Metropolitan Region > Santiago
Price Range: $83 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Neruda Express 3*
Number of rooms: 53
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