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Mercure Santiago Centro

1,107 reviews
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Traveler (443)
Room & Suite (142)
Pool & Beach (40)
Overview
  • Excellent25%
  • Very good50%
  • Average18%
  • Poor5%
  • Terrible2%
Travelers talk about
“national library”(12 reviews)
“santa lucia”(16 reviews)
“central location”(17 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Rooms
Feb 4Feb 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,107)Write a Review
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Show reviews that mention
All reviewsnational librarysanta luciacentral locationgreat locationwalking distancemetro stationmain avenuea bit tiredatacama desertbreakfast buffetswimming poolnice breakfastair conditioningrooms are largecomfortable bedfront desk staffexcellent hotel
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1 - 5 of 232 reviews
Reviewed 5 days ago via mobile

The hotel is centrally located and walking distance to Plaza de Armas and just across from St Lucia Hill. Perfect for a short stay and to give you a sniff of the city. Rooms are comfortable and the rate includes breakfast which caters to various...More

Thank Okrad M
Response from Mercure S, Manager at Mercure Santiago CentroResponded 4 days ago

Dear Okrad M, We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement...More

Reviewed 1 week ago

We really enjoyed our stay at the Santiago Mercure. The hotel looked after us extremely well and all the facilities were very good. The staff were helpful, with good English and the food was delicious. Tiny criticism - the pool was too cold for me!

Review collected in partnership with Accorhotels.com
Thank barbaramP4018ZA
Response from Mercure S, Manager at Mercure Santiago CentroResponded 5 days ago

Dear barbaramP4018ZA, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla.

Reviewed 1 week ago

Very good hotel, in good condition and on center location. Spacious rooms, good restaurant, nice pool, friendly staff. Air conditioning very noisy, sleeping is difficult if cooling on heating is required during night time.More

Review collected in partnership with Mercure Hotels
Thank hannum2018
Response from Mercure S, Manager at Mercure Santiago CentroResponded 5 days ago

Dear hannum2018, Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. Please allow me to express my sincerest apologies about the inconvenience with air conditioning. Please rest assured that we are taking the appropriate measures to address...More

Reviewed 2 weeks ago

Great location, nice room*, pleasant if very large-city-hotel fittings, facilities & decor and attention to security. Rodrigo at the front desk is great: he and the rest of the front desk staff are helpful, polite and well informed. We also had a great NYE dinner...More

1  Thank mbutu2013
Response from Mercure S, Manager at Mercure Santiago CentroResponded 1 week ago

Dear mbutu2013, Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as...More

Reviewed 2 weeks ago

Only stayed for 1 night and was happy to have a room ready before 2pm check in time. Unfortunately we were given a room right next to the lifts and the noise from people coming back to their rooms late at night kept me awake....More

1  Thank BayernRulz
Response from Mercure S, Manager at Mercure Santiago CentroResponded 1 week ago

Dear BayernRulz, Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. Please allow me to express my sincerest apologies about the noise. We strive to provide a superior service experience for every customer, therefore your feedback is...More

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About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Fitness Center with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Pool
Hotel Amenities
Business Center with Internet Access
Room Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Pool
Outdoor pool
Details
Price range
$104 - $178 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#32 Luxury Hotel in Santiago
#32 Family Hotel in Santiago
#46 Romantic Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$104 - $178 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#32 Luxury Hotel in Santiago
#32 Family Hotel in Santiago
#46 Romantic Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (443)
Room & Suite (142)
Pool & Beach (40)
Dining (39)
Hotel & Grounds (241)
Bathroom (45)
Business Center & Event Rooms (4)
Family and Play Areas (3)
Questions & Answers
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redhonker
July 22, 2017|
AnswerShow all 7 answers
Response from rcperez | Reviewed this property |
Ibis location is better, but Mercure hotel itself is better Still plenty of dinning options walking distance and safely around
0
Votes
hobbit_8
December 18, 2016|
AnswerShow all 4 answers
Response from Mercure S | Property representative |
Good day from Mercure Santiago! We can make the reservation with our supplier, and send you the cost and details. In order to book the transportation service, we need your flight Information with arrival. Kind regards... More
1
Vote
Google Translation
WilloTheKing
August 11, 2016|
AnswerShow all 3 answers
Response from Barbara C | Reviewed this property |
We took a taxi. Get a pre-paid ticket for a taxi inside the airport. Do not take a taxi from the street. The hotel is used to having international passengers arriving at all times and will accommodate if a room is... More
2
Votes
Room Tips
"check the aircon before unpacking!"
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"A high floor is likely to be quieter as it is on a busy street."
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"As for a superior renovated rooms, preferably looking the back for silence."
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"Upper floor rooms have good views and recently been renovated."
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