Constitucion 195 Barrio Bellavista, Providencia, Santiago 8320000 Chile
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About
#8 of 258 hotels in Santiago
Location
4.9
Cleanliness
4.9
Service
4.8
Value
4.5
Castillo Rojo Hotel Boutique —“The Red Castle”— is located at the center of Plaza Mori in the heart of Bellavista. The neighborhood is famous for its live music, theater, fine restaurants and exciting nightlife. We are one block from the Pablo Neruda House, Patio Bellavista and the Funicular to the summit of San Cristóbal Hill. The iconic Red Castle, was originally built in 1923 as an elegant private home and it quickly became known as a meeting place for locals and visitors alike. In 2013, it was lovingly re-imagined as a boutique hotel, with original furniture, restored fireplaces and woodwork, light fixtures and other design elements true to the style of the 1920s. Today, Castillo Rojo offers modern comforts and luxuries, including 19 individually climate-controlled guest rooms, a wine bar, and exciting restaurant.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
24-hour security
Baggage storage
24-hour front desk
Private check-in / check-out
Dry cleaning
Secured parking
Wifi
Bar / lounge
Restaurant
Concierge
Non-smoking hotel
Shared lounge / TV area
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Safe
Bottled water
Iron
Minibar
Flatscreen TV
Laptop safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Charming
Languages Spoken
English, Spanish, Portuguese
Hotel links
Location
100Great for walkers
Grade: 100 out of 100
173Restaurantswithin 0.3 miles
53Attractionswithin 0.3 miles
Contact
Constitucion 195 Barrio Bellavista, Providencia, Santiago 8320000 Chile
Name/address in local language
Getting there
BaquedanoSantiago Metro8 min
SalvadorSantiago Metro10 min
Rental CarsSee rental cars from $23/day
1151Reviews33Q+A100Room tips
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Wonderful hotel in a great neighborhood in Santiago! Everyone was so kind and helpful to us. We were lucky enough that our room was ready early for us, and we upgraded to a room with more space and a private balcony. Breakfast included delicious fresh fruit, toasts, cakes, and eggs made to order. They do a wine social hour everyday from 5-6pm which was a great way to meet other visitors and swap information. We loved our stay! We look forward to returning in the future!
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Wine hour from 5-6pm daily in their lounge
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
I'm shocked at some of the negative reviews. We just spent 5 nights in the hotel and had a great experience (and this is two well-traveled spoiled Americans!). The hotel is quaint and well-appointed, the rooms are clean and have all amenities, and the staff has been very courteous to us. Their breakfasts are yummy and the location is great. To address some of the points I read about in reviews: - The staff was extremely courteous. Our originally booked hotel decided not to open for the season and neglected to tell us, so there we are, at 11 pm in a strange country without accommodations. Lucky for us, Castillo Rojo was very close and we tried our luck. The staff accommodated us, offered us some lodging options and we decided to stay in the higher priced room until it was no longer available due to prior reservations, and move out to the smaller room after that. Great. - The staff did help us with our luggage upstairs even thought it was super late. No issues. Didn't even have to ask (we did have to call down and ask of them to come up and help us when we moved out, but that's normal) - Cleaning - yes, there is a big sign in plain English that is very visible in the room that says "if you need your room to be cleaned, just let us know". You can't really miss it. The hotel is conservation conscious (biodegradable everything, vintage decorations, lovingly restored furniture), so they do with cleaning what all hotels are now doing with towels - we will be happy to accommodate, just let us know. Honestly, my husband and I were happy that strangers enter our room only by invitation. But we find turn down services in hotels a bit intrusive. So, no problem, we called when we needed cleaning, which was exactly one time during our stay between two rooms. We are two adults who can keep the space straight for a couple days at a time. But they had no issues coming up and cleaning our room when called. - Their breakfasts are yummy. The menu offers complete meals and has quite a variety. It's not a full service restaurant (and a free breakfast), so them not accepting substitutes is quite reasonable. Yes, they did charge for a side of bacon that my husband wanted with every meal, but they should, really... it wasn't that much and we were happy to pay. The food was very good. Honestly, after making our initial picks we stayed with them for the duration of our stay (dulce de leche pancakes and avocado toast). Yummy! - The breakfast menu does say that it's 2 cups of coffee, but I think it's more a matter of clearing tables quicker than anything else. Coffee (great coffee) is FREE 24/7 in the 2nd floor lounge (which I highly recommend to hang out in, it's fabulous). I took advantage of it and got a cup of coffee every morning to wake up and enjoy the view from the balcony. We have not tried to ask for a 3rd cup, but I can't imagine it's a problem. - We stayed in rooms 5 and 14 during out stay. If you are to book the hotel, I highly recommend room 5 - it's spacious, well decorated and has a balcony with furniture that overlooks the courtyard. I really, really enjoyed drinking my coffee there. A great space! Room 14 is a small, typical room on the last floor (my husband called it "Les Miserables Quarters" LOL), is well furnished and great, but no balcony and much smaller.... and cheaper. - The only suggestion I would make for a hotel is to fix the shower head in room 5 for better water pressure. It was fine enough, but when we saw 'what could be' when we moved to 14, improvement is possible. Great showers. This hotel is in a very, very fun and safe area. We loved staying there. And, of course, it's cute as a button. Santiago is such a fun town, hope people can focus on fun and not small issues that can be easily solved by either paying attention to the rules or asking! Highly recommend!…
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Date of stay: January 2023
Cleanliness
Service
Sleep Quality
Room Tip: Room 5 is great, pay a little more, enjoy the side perks!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Paola Jara, Agency / Consultant at Hotel Boutique Castillo Rojo
Responded Jan 25, 2023
Dear, Victoria. How nice and comfortable to know that our guests value every detail of all the effort we try to implement every day to generate positive and memorable experiences. Your assessment could not be more accurate to our reality. We know that there are things to improve, and therein lies the magic of our day-to-day work as a hotel, always improving to offer the service you deserve. As a team, we have the vision and goal of making all our guests feel like the kings of the Castle. Hoping to have you back again, regards. The best for you, Alvaro Linares. Hospitality Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
don't book directly with them by whatsapp or phone as they change the rates and try to charge higher fees. I did as i had also some questions but he tried to charge almost 75 % extra! when i mentioned the prices on his website were different and much lower he said he would check it and send the lower amount by email. However he did not reply anymore and changed the rates on the website. Feels strange and not very trustworthy
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Paola Jara, Agency / Consultant at Hotel Boutique Castillo Rojo
Responded 3 days ago
Dear Caroline. Indeed we have different rates. However, our direct prices are the most beneficial. There may have been a misunderstanding and we apologize if you did not receive the proper information. Best regards, Alvaro Linares. Hospitality Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed on the top (4 th floor). Our room had a king bed, another small space with a chair and robe and the ensuite. Even though the Bella vista area is a busy place with the windows being double glazed and being up high we found it calm and quiet. The interiors if this place have been so well thought out and decorated in a considered, colonial, quirky way. The top floor was a bit of a pain with luggage but the staff will help if you need that . The breakfast was amazing - Diego always was happy to see you , he had almond as an alternative milk for coffee which was great , we ate the avo on brown toast most days , cakes , fresh fruit and jam where also good, there is also a nice bar / tea and coffee area on the second floor - only thing is it would be nice if they offered beer and wine there as we only saw spirits available. Staff were so helpful and there is a nice quiet, safe garden courtyard area in the ground floor.…
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Date of stay: February 2023
Location
Cleanliness
Service
Room Tip: We stayed in room 13 which faces away from the road
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Paola Jara, Agency / Consultant at Hotel Boutique Castillo Rojo
Responded 4 weeks ago
From all the entire staff we thank you for taking your time to leave us these beautiful words. We are so proud of our hotel and more, when people take time to enjoy the decor and style. About the Bar, probabily we missed to let you know we have tasty wines and good national beers. We hope to see you back soon at the hotel, and I'll make sure that you have a good wine tasting. The best for your. Alvaro Linares. Hospitality Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A vibrant hotel in a vibrant part of Santiago! Castillo Rojo is within walking distance of many restaurants, as well as the house of the poet Pablo Neruda and the funicular to San Christobal. The rooms are beautifully furnished and the bed was deliciously comfortable!
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Date of stay: February 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Paola Jara, Agency / Consultant at Hotel Boutique Castillo Rojo
Responded 4 weeks ago
Dear, guest. It is nice to know that you had a wonderful stay. We work to offer you the best service and you can live a beautiful experience. Also, that you can rest like kings of the castle. Greetings, Alvaro Linares.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spent a Friday night. The room was beautiful, spacious and well furnished in a style befitting the buidling. The bathroom was also spacious and "antique modern". The Bellavista area has an abundance of bars and restaurants. I'd gladly go again, highly recommended.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Paola Jara, Agency / Consultant at Hotel Boutique Castillo Rojo
Responded 5 weeks ago
Dear, guest. We really appreciate that you have taken the time to leave us a beautifull review. We hope toy have you back at the hotel. The best for you, Alvaro Linares. Hospitality Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wow, what is not to love about this quaint hotel that used to be a castle. It has all the modern amenities but with fantastic architecture and beautiful stone and woodwork. Our room was just lovely, good size with a patio. The best part of this hotel was its staff who went out of their way to welcome us and help us in every way possible. The breakfast was wonderful and the sitting area on the second floor with coffee/tea station was a great place to relax. Barbara, Gustavo and all the staff thank you for a wonderful stay, we’d love to come back!
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Paola Jara, Agency / Consultant at Hotel Boutique Castillo Rojo
Responded Feb 5, 2023
Dear, Elaina. We are very proud of our hotel. From previous experiences, we know that it is a place to relax and enjoy the history and architecture that it brings. However, the soul of out hotel is to focus on offer the best care and hospitality service, making you feel at home, or better said; on vacations. It is very important for us to know that our guests had a good time, and it makes us feel even better to know that want to return. The best for you. Alvaro Linares. Hospitality Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Castillo Rojo is an oasis of calm and comfort in this busy city. Traditional furnishings and décor are matched by all the modern facilities you might need and the friendly staff go out of their way to be helpful. The rooms are a good size and there is a spacious lounge/bar area to relax. The hotel is 5 minutes walk from the Cerro San Cristobal funicular station and the Pablo Neruda house, right in the middle of the Bellavista barrio. This means lots of restaurants and bars within easy reach, although the area is quite seedy and rundown in places. It’s an interesting 20-30 minute walk to Plaza del Armes and the other main sights of downtown. Highly recommended.
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Date of stay: January 2023
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Paola Jara, Agency / Consultant at Hotel Boutique Castillo Rojo
Responded Feb 5, 2023
Dear Amm. - Dear, Amm. We greatly appreciate your review of us. We also want to thank you for being an important part of our hotel. A castle without a King is not a castle. Hoping to have them back, she says a hearty goodbye. Alvaro Linares.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our "premium" room was large and clean, as was the bathroom. (Another double room we saw was very small.) The bed was comfortable, and the wifi worked well. The staff were welcoming and polite. However, it was a long walk up to the fourth floor (no elevator). The hotel wasn't full, so it would have been nice to be on a lower floor. The Castillo Rojo is not really a luxury hotel, and it's definitely not "boutique." It's more of a faded beauty with an old school feel. The photo posted is deceiving. The hotel is no longer bright red, but rather a sun- faded orange. The entrance gate is locked w/ a bicyle U-lock! Every time you enter or leave, a staff member must walk out to unlock the gate. The photos of the interior are accurate. The breakfast choices were so-so, and the coffee was terrible. The hotel is located near Parque Metropolitano (where you can take the Funicular up to the aerial tramway) and is about a 20 min. walk to the center/Plaza de Armas. Our stay was fine, but not great for the cost of the room (which was not cleaned while we were there). Given the many hotel choices in Santiago at this price level, we will probably stay somewhere else next time.…
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Date of stay: January 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Castillo Rojo, Other at Hotel Boutique Castillo Rojo
Responded Jan 30, 2023
Dear Eedc - Thank you for sharing your impressions with us. We must say that this is an old building therefore no elevator could be installed. We know that there are things to improve and we are working to accomplish them, especially with our exterior appearance and the entrance gate as well. You should know that we respect so much the privacy of our guests and that's why we let them decide if they want us to go into their rooms for cleaning, the information about the procedure is in every room. We are very proud of our essence and try our best to keep this old-fashion castle style. We'll keep working to get better and better to offer the service you deserve. All the best, Andreina C. Reception Desk.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ll start with very poor service and indifferent attitude of everyone working there, going through the lack of room attendance - our room was not cleaned during our visit. And lastly, they put us on the 4th floor without elevator and there is no help to carry to luggage! Breakfast is also very poor and they charge extra for everything. In conclusion, it was truly a poor experience. Never again. It all looked very promising on the web but turned to be one of the worst places I stayed in.
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Date of stay: January 2023Trip type: Traveled with family
Room Tip: Avoid this hotel! Poor service, not clean and bad breakfast.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Paola Jara, Agency / Consultant at Hotel Boutique Castillo Rojo
Responded Jan 10, 2023
Dear Boaz, We truly regret that your experience with us has not been the most gratifying to you. We have policies not to enter the rooms without the passenger's authorization, and the indication was never received (for them, we use the privacy notices cards for the doors). We also have a bellboy who, with the best disposition, would have helped you with great pleasure. I apologize on behalf of the entire hotel team. We always work to improve and these experiences help us to achieve it. Regards, Alvaro L. Hospitality Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$95 - $163 (Based on Average Rates for a Standard Room)
LOCATION
ChileSantiago Metropolitan RegionSantiagoProvidencia
NUMBER OF ROOMS
19
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Claim Your ListingHOTEL BOUTIQUE CASTILLO ROJO $101 ($̶2̶0̶7̶) - Updated 2023 Prices & Reviews - Santiago, Chile
Frequently Asked Questions about Hotel Boutique Castillo Rojo
Which popular attractions are close to Hotel Boutique Castillo Rojo?
Nearby attractions include Patio Bellavista (0.1 miles), Casa Museo La Chascona (0.06 miles), and Barrio Bellavista (0.08 miles).
What are some of the property amenities at Hotel Boutique Castillo Rojo?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Boutique Castillo Rojo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Boutique Castillo Rojo?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Boutique Castillo Rojo?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hotel Boutique Castillo Rojo?
Conveniently located restaurants include Krossbar Bellavista, Uncle Fletch Bellavista, and Peumayen Ancestral Food.
Is Hotel Boutique Castillo Rojo located near the city center?
Yes, it is 1.0 miles away from the center of Santiago.
Are any cleaning services offered at Hotel Boutique Castillo Rojo?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Boutique Castillo Rojo?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Hotel Boutique Castillo Rojo?
Many travelers enjoy visiting Teleférico Santiago by Turistik (1.5 miles), Centro Cultural Palacio de la Moneda y Plaza de la Ciudadanía (1.4 miles), and Ex Congreso Nacional (3.6 miles).