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Su Merced

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#24 of 197 Hotels in Santiago
Certificate of Excellence
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1 room 2 adults 0 children
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Su Merced
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298 Reviews from our TripAdvisor Community

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Showing 209: English reviews
Atlanta, Georgia
Reviewed September 22, 2015

This boutique hotel has all the amenities you could want. The lounge/balcony on the top floor is wonderful for reading and sitting outside. The staff is very welcoming and helpful. They truly made my stay enjoyable. The location is across from a park and the river, just a few blocks from an artisan market and Bellavista Patio. Highly recommend.

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Helpful?
1Thank jscaguiat
Seb_Cortes, Director de Recepción at Su Merced, responded to this review

Dear Guest, Thank you so much for your nice words. We are glad to know that you had a wonderful experience here. I think your comment summarizes completely the image that we want to project as a hotel. Thank you for mentioning the helpful staff, our lounge and the central location. We wish you all the best and we hope...

Reviewed September 15, 2015

Really enjoyed our short stay or 2 nights here. great bed and room. great restaurant and breakfast and everyone very friendly. We had room 9 ( in the pictures) with our own little balcony and even though it was freezing for us, it was so easy to walk to the many things to see and do in the city through...

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Helpful?
Thank Moya S
Seb_Cortes, Director de Recepción at Su Merced, responded to this review

Dear Guest, Thank you very much for taking the time to comment on your experience. We are more than happy to hear that your stay was comfortable and that you could see and do many things during your visit to Santiago. Thank you for highlighting the Balcony, your room, the Restaurant, and all the details and areas that create our...

Lucca, Italy
Reviewed August 29, 2015

This is a great little boutique hotel with a lovely breakfast room which doubles as a restaurant for lunch and dinner. The staff could not be more helpful and their English is fine. The room was spacious and comfortable and the rooftop pool swim able at the end of August- if a tad nippy!! There is also a little lounge...

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Thank Steph52_14
victoria
Reviewed August 18, 2015

This hotel is great for the price, modern and clean rooms, location close to nice restaurants and the hotel has it's own restaurant which was quite nice and breakfast was fantastic! Staff were all very helpful and friendly and spoke excellent English. Highly recommend. Only downfall is no sound proofing, very noisy but I've found this in every hotel I've...

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Helpful?
Thank lozz13
Seb_Cortes, Director de Recepción at Su Merced, responded to this review

Dear Guest, Thank you for your comment about your experience at Su Merced Hotel. We are delight to read that you had a very good time staying here. Regarding the noise, since the hotel is located in the heart of the city, it is inevitable. However, most of our rooms that face the main street have double glass, which have...

Auckland Region, New Zealand
Reviewed August 15, 2015 via mobile

The friendly welcoming reception we received on checking in was a great first impression of this hotel. Our room #3 was spacious, light, clean and modern and included everything we needed. The all important bed was large, super comfy and had great linens. The staff here are very friendly and made us feel at home. We were provided with complimentary...

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1Thank TinaLLea
Seb_Cortes, Director de Recepción at Su Merced, responded to this review

Dear Guest, Thank you for your nice review. We are glad to know that you had a wonderful experience at Su Merced Hotel. It is good to read your kindly comments about the staff. We try our best to make our guests feel as comfortable as home. About our central location, as you mentioned, is one of our best attributes:...

Townsville, Australia
Reviewed August 11, 2015 via mobile

After a long flight, our room was ready early as requested, staff were very friendly and the room (room 9, the largest with a private balcony over the park was really nice. great bed, hot water and a lovely breakfast served. Only improvement recommended was to do something about the heater that was like a 747 as it cycled during...

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Helpful?
Thank Lckm01
Seb_Cortes, Director de Recepción at Su Merced, responded to this review

Dear Guest, Thank you for the review, we are very pleased to see that you enjoyed your stay here. It is good to know that you found the team friendly, as we always try to give a friendly welcome to all our guests. Also, thank you for your comments about the rooms and breakfast. About the latter, the idea is...

Melbourne
Reviewed August 3, 2015

The hotel was in a good location close to a nice restaurant district. The rooms were clean and very comfortable. The reception staff all spoke excellent English and were very helpful. One issue it was very noisy at night, with a main road, bongos in the park opposite and loud music nearby.

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Helpful?
Thank Pamela D
Seb_Cortes, Director de Recepción at Su Merced, responded to this review

Dear Guest, Thank you very much for taking the time to share your experience. We are sorry to hear about the noise issue from outside. Most of our rooms that face the main street have double glass, which have helped to reduce considerably the amount of noise. Thank you for your comments about the staff at reception. They will be...

Reviewed July 26, 2015 via mobile

We had only a night/day in Santiago and loved our stay at Su Merced -wished we could have stayed longer. Perfect location central to lots of things to see and do. Very clean and modern facilities and decor. The staff was wonderful and the food at the restaurant was fantastic. Parking was a little funky because it's street parking, but...

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Helpful?
Thank yve872
Seb_Cortes, Director de Recepción at Su Merced, responded to this review

Dear Guest, Thank you for your comment about your experience at Su Merced Hotel. We are delight to read that you had a very good time staying here. It is nice to know that you could appreciate the central location of the hotel, that you had a good experience with our staff and that you enjoyed our Restaurant. We are...

Washington
Reviewed July 6, 2015

Very helpful staff, clean rooms, and great location (very close to Patio Bellavista). They let me check in early, which was a great help as I got to Santiago early in the morning. And most of the staff spoke English.

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Thank ploungani
Seb_Cortes, Director de Recepción at Su Merced, responded to this review

Dear Guest, Thank you for sharing your experience on TripAdvisor. We are glad to know that you enjoyed your stay with us and that you were satisfied with our convenient location. Also, thank you for your nice compliments towards our staff and the cleanliness of the rooms. For us, your opinion is very important. We will be waiting for your...

Reviewed July 4, 2015 via mobile

This is a great hotel in a great location. The room was nice, comfortable and clean. The only complaint was that we faced a major road which got loud on weekend nights and the heater was loud. Ask for a room facing the other direction. Other than that, I can't really complain. Would stay here again.

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Helpful?
Thank James A
Seb_Cortes, Director de Recepción at Su Merced, responded to this review

Dear Guest, Thank you for your sharing your experience at Su Merced Hotel. It is good to know that you could have a nice stay here and that you liked the rooms and the location. Although almost all the rooms that face the Park have soundproof windows, we would also recommend a Santiago Bueras Room (rooms that face the inner...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
This elegant construction, declared a historic preservation, is now an impressive building that blends history and modernity. Its strategic location is in the heart of the city, between Barrio Lastarria and the Forestal Park, allows visitors easy access to the main tourist sites of Santiago. In its exclusive 9 rooms, Su Merced offers first class accommodation in a warm and modern atmosphere, with an on hand and personalized service to make your visit a memorable experience. ... more   less 

Additional Information about Su Merced

Address: Coronel Santiago Bueras 121 | Merced 120, Santiago, Chile
Location: Chile > Santiago Metropolitan Region > Santiago > Santa Lucia
Price Range: $115 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Su Merced 3.5*
Number of rooms: 9
Reservation Options:
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Hotel Style:
#5 Romantic Hotel in Santiago
#42 Business Hotel in Santiago
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Questions & Answers

Here's what travelers have asked, with answers from Su Merced staff and other travelers.
6 questions
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North Caldwell, New Jersey
over a year ago
Sanford, Florida
over a year ago
New York City, New York
over a year ago

See all questions (6)

Questions? Get answers from Su Merced staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room # 9 is the largest room on the top floor with a balcony. Downside is a little extra noise on week-ends as it faces the park.”
 of 5 bubbles AKitchenercook, 3 weeks ago | Read review
“probably best to ask for a room not on the front if your a light sleeper due to the busy street below, but not a major issue.”
 of 5 bubbles blairsullivan1, Feb 7, 2017 | Read review
“Higher up to avoid any late night noise”
 of 5 bubbles mtmbuzz, Nov 1, 2016 | Read review
“Rooms on the north side of floor to ceiling windows looking out at Parque Forestal.”
  • Floor to ceiling windows, well lighted, great view
 of 5 bubbles RizhaoBob, Oct 30, 2016 | Read review
“great location”
 of 5 bubbles benjamesgeorge, Sep 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question