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Su Merced

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Coronel Santiago Bueras 121 | Merced 120, Santiago, Chile
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Su Merced
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221 Reviews from our TripAdvisor Community

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Chobham, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

This was a very nice small comfortable hotel with an excellent location in central Santiago. We really enjoyed our stay here. Our only disappointment concerned the person who, for most of our stay there, was on the front desk. Unfortunately we found her rather surly and not very helpful. This was a shame as we otherwise thoroughly enjoyed our stay... More 

Helpful?
Thank ChobhamEagle
Porto Alegre, Rio Grande do Sul, Brazil
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel is very well localized. Although small is very charming and cozy. The staff very nice and attentive. Accommodation is a bit tight for a couple but nothing that undermine the stay. Breakfast is pre scheduled/ordered. The system is very organized.

Helpful?
Thank Tássia B
Sydney, Australia
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Location, location, location! Parque Forestal opposite, Bella Vista and lastarria neighbourhoods within 5 minutes walk. Dedicated staff who's english is very good and were very patient with my appalling spanish. Go the extra $ for Room no. 9 (there are only 9 rooms in this boutique hotel) as then you have a small sit out balcony of your own. But... More 

Helpful?
Thank Moo499
Mill Creek, Washington
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a really nice boutique hotel. The rooms and location were great! What made the stay exceptional was the incredibly helpful staff. My daughter lost her passport and the staff went way out of their way to get in touch with airlines, embassy's, and others to assist. It made the situation much easier to deal with.

Review collected in partnership with this hotel

Helpful?
Thank Midayrose
tucson, az
Level Contributor
90 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Could not have asked for a better location. Easy walking distance to many good restaurants and most of the sights. Had a front room. Glad we did since larger and brighter. Thought street noise would be a problem but it wasn't. Hardly heard anything and I am sensitive to noise. Staff was very friendly and responsive. Breakfast was good. Highly... More 

Helpful?
Thank bogiesdad
Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Super friendly staff and a great location -- quick walk to both Lastarria and Bellavista (which I preferred). Staff spoke great English and were able to provide great local recommendations. Hotel is on a normal block and you'd walk right by it if you weren't looking for it, but I think that adds to the reason why I liked it... More 

Review collected in partnership with this hotel

Helpful?
Thank csbk2015
London, United Kingdom
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great location as it's close to the main sites and areas such as Bellavista and Lastarria. Reception were extremely helpful and friendly. There is a lovely little terrace which you can sit out on and have drinks. I would definitely stay here again.

Helpful?
Thank 51Wendy
Florida
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

loved the location of this boutique hotel! We walked everywhere and had amazing restaurants within walking distance and a nice park. The staff was friendly and helpful with storing our luggage for the day until our night flight home, they arranged for a taxi to the airport and printing boarding passes, wifi works pretty good, breakfast is adequate, rooms are... More 

Helpful?
Thank Heidi_Josh
Los Angeles, California
1 review
5 of 5 stars Reviewed 3 weeks ago

Great location, lovely rooms, very reasonably priced. But most importantly all the staff was fabulous. Everyone went out of their way to be helpful and accommodating. So much is walkable from there... otherwise very convenient to public transit. A small treasure.

Review collected in partnership with this hotel

Helpful?
Thank mfreund54
Seb_Cortes, Director de Recepción at Su Merced, responded to this review

Dear Guest, Thank you for your nice review. It was a pleasure to have you and your family here. Also, thank you for your comments about the staff, the location and the rooms. As you pointed out, the hotel has a central location, so you have a lot of things to do and see near the hotel. We hope you... More 

Sydney, Australia
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is well located near to Lastarria and Bellavista. We had a room facing the main road but it was relatively quiet within the room The hotel is small and the rooms is are as well. The rooms however are functional and have been updated in recent years. The hot water did take ages to come through but was... More 

Helpful?
1 Thank FionaandJames
Seb_Cortes, Director de Recepción at Su Merced, responded to this review

Dear Guest, Thank you for choosing our hotel for your stay in Santiago and for taking time to post this review. It is good to hear that you enjoyed the location and the services provided by our staff. About breakfast, we are sorry to hear that it did not meet your expectations. We normally receive positive feedbacks about our breakfast,... More 

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