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Hotel Santa Lucia

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Guests1 room, 2 adults, 0 children
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$69
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$69
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$75
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Traveler (49)
Room & Suite (29)
Dining (8)

About

#132 of 216 hotels in Santiago
Location
Cleanliness
Service
Value
Our hotel is Conveniently located in downtown Santiago close to main tourist attractions and business hot spots. Our main goal is to make your stay in downtown Santiago most enjoyable, comfortable and productive. Our friendly staff will be always at your service.
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Breakfast included
Concierge
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Hotel links
Visit hotel website
Special Rate:Best rate guaranteed!
282Reviews
13Q+A
10Room tips
Traveler rating
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Popular mentions
Very good location in the heart of Santiago, 10 min far from Plaza de Armas or Lastarria. Main problem: rooms located to street side require noise isolation from cars and buses running all night. All the rest is acceptable for the price paid.
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Review collected in partnership with this hotel
Response from Federico A, Manager at Hotel Santa Lucia
Responded Apr 26, 2019
Dear Guest, Thank you for choosing us for your stay in Santiago and for your valuable feedback. I would like to start by apologizing on behalf of the hotel staff for not fulfilling your expectations in during your stay. I would like to use this opportunity to let you know that we have available our newly renovated superior rooms that among many other improvements, the have sound proof windows with the latest technology. We look forward that in your next visit you can try this rooms. Kind regards,
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Hotel's Favorite
Ask for a room facing the courtyard vs the street. There is a lovely outdoor restaurant in the courtyard that is quiet and peaceful. Location in the city is so convenient. Staff are friendly and helpful.
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Review collected in partnership with this hotel
Response from Federico A, Manager at Hotel Santa Lucia
Responded Apr 17, 2019
Dear Charles, thank you very much for your positive review! We look forward to your next visit!
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I booked for two night and paied for it. Two days before I wrote that i could stay just one night and asked for possible refund, they ignore the request,and at desk the lady said she couldn't help me, she would have asked the boss. The day after I ask "so have you asked to your
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Review collected in partnership with this hotel
Response from Federico A, Manager at Hotel Santa Lucia
Responded Apr 17, 2019
Dear Federico, Thank you for choosing us for your stay in Santiago and for leaving a review for us, it is the best way we have to improve. I would like to start by apologizing on behalf of all the hotel staff for not fulfilling your expectations with our service. I would like to use this opportunity to let you know that your reservation was non refundable and did not allow any changes. Hence the very convenient rate and the answer from the receptionist indicating that she was not allowed to solve this and needed to escalate this issue to her boss. We have take the necessary actions to prevent this from happening again. We are very sorry we were not efficient in communicating with each other about this. I would also like to point out that this changes are not allowed unless they occur due to a proven medical problem. We hope you visit us again in the future and we ¡can show you first hand that this problem is solved. Kind regards,
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Santa Lucia Hotel is a great deal for its price. Near the "Plaza de Armas", "Moneda", "Metro stations", "Santa Lucia" hill, plenty of restaurants, coffee shops, malls and stores in the Old Santiago. The place is very secure it has a gate that is locked up after 1:00 am I believe
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Review collected in partnership with this hotel
Response from Federico A, Manager at Hotel Santa Lucia
Responded Apr 8, 2019
Thank you for your positive review Luis, we look forward to your next visit!
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The quality of the room is very poor. There is a lot of noise, all the objects in the room is to old. The price of the room compared with the others hotels are very bad. The breakfast should be better.
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Review collected in partnership with this hotel
Response from Federico A, Manager at Hotel Santa Lucia
Responded Apr 4, 2019
Dear guest, Thank you for choosing us for your stay in Santiago and thank you for your review on TripAdvisor! I would like to start by apologizing on behalf of the hotel team for not fulfilling your expectations in during your stay. I would like to use this opportunity to let you know that we have available our newly renovated superior rooms that among other improvements, are equipped with special sound proof windows with the latest german technology and renovated furniture. Also, I would like to point out that if you book with time and on our website you can find this rooms at rates that can go as down as U$60 per night with buffet breakfast included. We hope you had safe travels and we hope you visit us again in the near future! Kind regards,
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PRICE RANGE
$54 - $92 (Based on Average Rates for a Standard Room)
LOCATION
ChileSantiago Metropolitan RegionSantiago
NUMBER OF ROOMS
67
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