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Novotel Santiago Vitacura

Traveler (333)
Room & Suite (118)
Video (1)
Certificate of Excellence

About

#57 of 215 hotels in Santiago
Location
Cleanliness
Service
Value
Certificate of Excellence
Located in the most elegant and best-equipped district in the city, opposite the Americo Vespucio Garden and near by Casa Piedra and Espacio Riesco - Congresses Center - and ONU offices (FAO, CEPAL and UNESCO). Surrounded by a boulevard of restaurants, a museum and the main mall in the city - Parque Arauco, is also next to the financial and economic center of Santiago. Walking distance to Escuela Militar subway station (1,7 Km - 1,05 mile). Exits from Costanera Norte highway give easy access to the coast cities and Valle Nevado. Just 20 km (12 miles) from Arturo Merino Benitez Int. Airport, Santiago. This 4 star hotel offers 144 rooms, heated swimming pool, spa, free parking, WiFi access and gym. Our rates include breakfast. A great opportunity to enjoy a business trip or a family getaway!
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Property amenities
Pool
Free High Speed Internet (WiFi)
Room service
Restaurant
Free parking
Bar/Lounge
Fitness Center with Gym / Workout Room
Spa
Breakfast included
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Sauna
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Residential Neighborhood
Quiet
HOTEL CLASS
Hotel links
Visit hotel website
1,077Reviews
403Photos
32Q+A
33Room tips
Traveler rating
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Popular mentions
I stayed for three nights in this very nice neighbourhood. The hotel had a nice breakfast including some limited hot options (including scrambled eggs) and cold buffet and bread etc that was included in the price. Small but nice heated pool and gym that I used. TV had all the
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Response from Luiz S, Gerente at Novotel Santiago Vitacura
Responded 3 weeks ago
Dear MartinLondonTravels, Greetings from Santiago! We very much appreciate your comments regarding your stay at NOVOTEL SANTIAGO VITACURA. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome! Sincerely, Carla
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This is a nice hotel in a very good and relatively quiet location. While I don't think the hotel is new, the rooms have been updated. Our room was very comfortable, and contained all the amenities that I expected. We found the staff to be pleasant. We chose to dine in the hotel
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Response from Luiz S, Gerente at Novotel Santiago Vitacura
Responded Apr 5, 2019
Dear AnnetteB52! I would like to thank you for the great review of our hotel! It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay and we hope your next visit will be as pleasant as the previous one. Feel always welcome! Have an excellent weekend! Sincerely, Carla.
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Nice Hotel, quiet and very well located with a very good services.The restaurant can be improved but it is good.The reception's people are very attentive and cordial.The location is close to the Costanera Center and we have a few restaurant choices within 2 or 3 blocks of there
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Review collected in partnership with Accorhotels.com
Response from Luiz S, Gerente at Novotel Santiago Vitacura
Responded Feb 12, 2019
Dear cassianobranco, Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla
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Arrived at hotel and had to bring in our own bags due to disinterest of staff and door people wanting to stay inside as it was a hot day. Friendly enough staff - limited Rnglish but seemed disinterested in wanting to deal with clients. Room air conditioning wasn't working
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Response from Luiz S, Gerente at Novotel Santiago Vitacura
Responded Feb 14, 2019
Dear SheilaLogan, Greetings from Santiago! Thank you for taking the time to share your review trough TripAdvisor. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for all of inconveniences mentioned. Our hotel does not have bellboy service, but our staff is always on hand to assist you whenever they have the opportunity to leave the reception. I would also like to inform you that our technician has gone to review the air conditioning of this apartment to ensure that it is working properly. Regarding money exchange, we have no partnership with them, we only recommend it for the proximity of the hotel and have never had any negative feedback. I'm very sorry for what happened and thank you for the warning. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla.
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We chose this hotel because we have relatives in Vitacura and are familiar with the neighborhood. It's not near the major tourist attractions but it is in a very nice, safe area, walking distance to many restaurants and boutiques (important because Santiago has a huge traffic
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Review collected in partnership with Accorhotels.com
Response from Luiz S, Gerente at Novotel Santiago Vitacura
Responded Dec 19, 2018
Dear AKtraveller163 Thank you for the great review of our hotel! It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Carla.
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PRICE RANGE
$70 - $142 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel santiago vitacura hotel santiagosantiago novotel
LOCATION
ChileSantiago Metropolitan RegionSantiagoVitacura
NUMBER OF ROOMS
144
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