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Novotel Santiago Vitacura

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#46 of 194 Hotels in Santiago
Certificate of Excellence
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Novotel Santiago Vitacura
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799 Reviews from our TripAdvisor Community

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Showing 165: English reviews
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Hotel is in s very nice area, close to restaurants snd cafes. The lobby and other public spaces are nice and modern. The breakfast was good. Unfortunately the rooms really need an uplift. They are out dated and not very comfortable.

Helpful?
Thank Elina N
Seoul, South Korea
Level Contributor
13 reviews
7 hotel reviews
5 of 5 stars Reviewed 1 week ago

Good: Great location (easy access to business areas, fancy restaurants, Arauco mall), Extraordinary room design(personal favorite=opened closet, bathroom window opening a bit which helps to refresh air), Quiet room. Bad: Gloomy faced staffs(especially security staff standing near elevator). I'm not saying the staffs need to smile all the time, however it would be nice at least if they reply back... More 

Helpful?
Thank Guijong B
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago via mobile

Having been at many Novotels around the world and bring the reason why this hotel was booked, I was completely amazed by the discourtesy of the front desk staff. Great location, good restaurant and beds are being changed this week to the new Novotel's (a good sign). I won't come back.

Helpful?
Thank Osvaldo Á
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear Mr. Osvaldo Á, Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to... More 

Chappaqua, NY
1 review
4 of 5 stars Reviewed July 17, 2016

Everything good, staff, service, internet, food. Room layout is poorly designed. Big room but you have to maneuver to get into and out of the bathroom which is too close to the bed. The safe is 30cms off the floor, tough to see inside. Coffee maker on a very small shelf. A lot of wasted space.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Artie914
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear Artie914, thank you for sharing your opinion by Tripadvisor. We will be working in the sense of making our hotel getting better, through opinions of our guests. Thank you very much for helping us with constructive feedback. We hope to see you soon. Best Regards, Carla – Enc. Procesos de Calidad More 

Bordeaux, France
Level Contributor
116 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed June 19, 2016

Stayed 5 nights here on business. First of all the hotel is located in a very nice quiet neighbourhood, only 10 minutes walk away from one of the biggest shopping malls in south america (good for shopping and food). Checked in at 8am, no problem as it was Saturday and the hotel was quiet. The room was nice and quiet,... More 

Helpful?
Thank Jay175
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear Jay175, We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Chennai (Madras), India
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 18, 2016

Located in one of the premium neighbourhood of Santiago close to fine dining restaurants and shopping malls. Rooms look bit out dated with tight shower cubicle and oddly no mirror except in the bath. Good English speaking helpful staff all over, from the front desk to restaurant. A small gym in case you need one.

Helpful?
Thank Saravanan002
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear Saravanan002, Thank you for taken the time to share you feedback in TripAdvisor. We hope to see you soon. Have a nice week. Carla - Enc. Procesos de Calidad. More 

State of Sao Paulo
Level Contributor
3 reviews
5 of 5 stars Reviewed May 3, 2016

The room was clean, the internet service works well. Room service with good options. Good breakfast with a good selection of local fruit and juice. kindly service. For make it better my recommendation is to publish in the room , instruction in case of earthquake, it was happen in April 14th in the morning and I did not know how... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank regianeramos65
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear regianeramos65. Thank you for the great review of our hotel. It´s always a pleasure to receive a positive feedback. In case of earthquakes, the hotel has communication of emergency, alarms, plus we have a team of emergency brigade that will help evacuate if necessary. We appreciate your suggestion and hope to see you soon. Best regards, Carla. More 

Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 18, 2016 via mobile

Very elegant business oriented hotel in hearth of Vitacura, Santiago suburb. Fantastic hotel, sublime restaurant, divine bar selection of fines different cocktails and long drinks. Confortable atmosphere, reliable personnel and fashionable architecture. To repeat next time!

Helpful?
Thank Alberto F
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear Mr. Alberto F! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad. More 

Level Contributor
8 reviews
5 hotel reviews
4 of 5 stars Reviewed April 6, 2016 via mobile

I've been several times at the hotel since is the selected one by the company I work with. It's very easy to arrive and is located in a nice neighborhood. Rooms are small but comfy and the bed is good, recently have included an access control in the elevator which increases security but is a little bit complicated if you... More 

Helpful?
Thank William R
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear Mr. William, thank you very much for share your comments with us. I´m glad that you had a positive experience and we hope to see you soon! Best regards! Carla More 

Taipei, Taiwan
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed March 14, 2016 via mobile

The hotel was near a very nice pedestrian restaurant street, there are 3 large supermarkets in the area. Starbucks is a stones throw away as well. I must say the best part of my stay was the breakfast and the staff (Flavio, Andrea, are only a few i remember) There was always fresh fruit and great coffee and bread. The... More 

Helpful?
Thank antonyang
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear Mr. Antonyang, We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the most elegant and best-equipped district in the city, opposite the Americo Vespucio Garden and near by Casa Piedra and Espacio Riesco - Congresses Center - and ONU offices (FAO, CEPAL and UNESCO). Surrounded by a boulevard of restaurants, a museum and the main mall in the city - Parque Arauco, is also next to the financial and economic center of Santiago. Walking distance to Escuela Militar subway station (1,7 Km - 1,05 mile). Exits from Costanera Norte highway give easy access to the coast cities and Valle Nevado. Just 20 km (12 miles) from Arturo Merino Benitez Int. Airport, Santiago. This 4 star hotel offers 144 rooms, swimming pool, spa, free parking, WiFi access and gym. Our rates include breakfast. A great opportunity to enjoy a business trip or a family getaway! ... more   less 

Additional Information about Novotel Santiago Vitacura

Address: Avenida Americo Vespucio Norte 1630 | Vitacura, Santiago 7630340, Chile
Location: Chile > Santiago Metropolitan Region > Santiago > Vitacura
Price Range: $106 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Santiago Vitacura 4*
Number of rooms: 144
Reservation Options:
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Also Known As:
Novotel Santiago Vitacura Hotel Santiago
Santiago Novotel
Hotel Style:
#15 Spa Hotel in Santiago
#25 Family Hotel in Santiago
#27 Luxury Hotel in Santiago
#27 Romantic Hotel in Santiago
#29 Business Hotel in Santiago
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