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Mandarin Oriental, Santiago

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Avenida Presidente Kennedy # 4601, Santiago 7560994 Chile
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Traveler (1110)
360
Panoramas (11)
Room & Suite (173)

About

#43 of 240 hotels in Santiago
Location
Cleanliness
Service
Value
Travelers' Choice
Mandarin Oriental, Santiago is in the heart of the city’s most influential commercial and leisure district, known as Las Condes, home to two luxury shopping malls, noted restaurants, museums and theatres. It is also close to the exclusive residential neighbourhood of Vitacura. The property comprises 310 guestrooms including 23 suites with commanding views of the city and the Andes Mountains. The 25,000-square metre grounds contain a large iconic lagoon-style outdoor pool and landscaped gardens, providing a resort environment for guests. The hotel currently boasts two restaurants, a newly renovated lobby lounge and a new pop-up bar as well as extensive banqueting and meeting space.
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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Ski rentals
Children's television networks
Airport transportation
Parking
Pool / beach towels
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Pool view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Luxury
Languages Spoken
English, French, Spanish, Catalan and 2 more

Location

Full view
76Somewhat walkable
Grade: 76 out of 100
59Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
Contact
Avenida Presidente Kennedy # 4601, Santiago 7560994 Chile
Name/address in local language
Getting there
Arturo Merino Benitez Airport12 miSee all flights
Escuela MilitarSantiago Metro14 min
AlcántaraSantiago Metro18 min
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2,386Reviews32Q+A100Room tips
Traveler rating
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Popular mentions
Christophe P wrote a review Feb 2021
Santiago, Chile2 contributions2 helpful votes
I chose the most expensive hotel in Santiago. As such, I had high expectations. Nice rooms, lovely garden, nice swimming pool and that's about it. The breakfast sucks. Now you have a Covid argument of no longer offering a buffet, which by the way is for me a big turn off and questioning the future of hotel visits for pleasure. The breakfast you present is for me to compare with the one in a clinic. I asked to cancel the breakfast for the second day, but that was not possible because I made the reservation with breakfast. My apology, but that is not the answer I expected. I know perfectly well that 5-star hotels have a budget to keep satisfied the guest. Clearly, you have not used it with me. The dinner we reserved the day before. However, they put us literally against the wall, inside while there was a music performance outside. At least they could tell that while we made the reservation, but they didn't. So, I felt as if they had done everything possible to get money out of my pocket. And that while we already are paying for the most expensive hotel. Money is not the issue, but the way you treat your guests is totally unacceptable. In the end, during check-out, they wanted to put me in a line waiting to get attended to do check-out. I have been in many hotels worldwide to understand that you currently check-out online and drop the key card in a dropbox. You are a 5-star hotel, and you put people in a line. It's a total turnoff. I gave my key to a person running around and still waiting on my invoice by email. The only thing you know about a 5-star hotel is to charge for it. It's a total rip off. Besides, there was no gymnasium neither an indoor pool. You cannot charge that amount of money with such a lack of features and inadequate service.
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Review collected in partnership with this hotel
Date of stay: February 2021
Value
Rooms
Location
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Service
Sleep Quality
1 Helpful vote
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marialuisaferre wrote a review Jan 2021
San Juan, Puerto Rico1 contribution
very nice team . making and effort in diffucult times. pool service needs to improve. rest perfect. trooms very nice. this covid times son indoors rest not open. . loved the cuban porter the haitian security guy, the coffee bar. i for got her name but hti schilean owmen at the rest curly black hair with a smile solved all my issues. very nice. you should keep her.
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Review collected in partnership with this hotel
Date of stay: January 2021
Value
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Location
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Sleep Quality
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Response from Mandarin Oriental Santiago, Promocionar at Mandarin Oriental, Santiago
Responded 4 weeks ago
Dear guest, Thank you very much for the high rate you give to our Hotel and your positive comments about our staff, who is continuously working to give our guests the best welcome and service. We hope to welcome you again in the near future! I remain at your disposal for further needs. Best regards, MARCELA FERREIRA Guest services
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bouvierbernois11 wrote a review Dec 2020
Bordeaux, France111 contributions119 helpful votes
The refurnished building is a Nice surprise but comparé to the previous owner ( hyatt) the food and guest relations are very bad . The food is not réally Good . I order for a cesar salad at italian restaurant and it was the worst food i have to eat. For the breakfast i have to ask several Times for butter , marmelade, coffee . I order for expresso and they charge me extra breakfast. The staff look arrogant. In other way, For the sunday at the pool , the hôtel is full of family and child not hôtel guest. We have the impression to be in a bad 3stars hôtel in punta cana. Bad impression bad management and not réally What we expect when we chose the mandarin brand. The music all long day outside is not necessary! Definitively Not a quiet place .
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Date of stay: December 2020Trip type: Traveled solo
3 Helpful votes
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Response from Mandarin Oriental Santiago, Promocionar at Mandarin Oriental, Santiago
Responded 4 weeks ago
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Marcela Ferreira Guest Services
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MGS wrote a review Oct 2020
Guatemala61 contributions49 helpful votes
Thank you for your great hospitality we were leaving Chile and you made the best of our last days, everything was perfect and also we liked that you are a pet friendly hotel thank you all!! Great staff special thanks to Fiona,Hamlet,Victor,Jose and Margarita Pereira PR totally will recommend staying at Mandarin Oriental Santiago
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Date of stay: September 2020Trip type: Traveled with family
1 Helpful vote
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Response from Mandarin Oriental Santiago, Marketing at Mandarin Oriental, Santiago
Responded Nov 2, 2020
Dear Mrs. MGDS18 Thank you for choosing Mandarin Oriental, Santiago during your visit. We are delighted to know that we fulfilled each one of your expectations, we will be very happy to welcome you again in your next visit to Chile. I hope you have a nice day. Warmest regards, Marketing & Comunication Mandarin Oriental, Santiago
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Jim W wrote a review Apr 2020
London, United Kingdom325 contributions73 helpful votes
We have stayed here a number of times before, when it was a Grand Hyatt, and expected great things from the makeover under the MO brand. Having joined the Fans of MO I was initialy a little disappointed to be told that we could only have one of the two bonus choices, breakfast or a room upgrade. However, I was told by the concierge staff that I should ask when checking in and would probably get both. Well that didnt work out and on being shown to our room we were shocked to find that all the bath tubs have been removed (this was not mentioned anywhere on the room descriptions), and on asking for a tub we were told they had only been left in suites, all of which were being renovated. A tub is a breaker for us and we wouldnt have stayed if we had known. The online newspaper service (MO Library) didnt work, and when asking for help we were told there were no IT staff on duty and no one was going to look at it during our stay. We booked dinner in the main restaurant and on arrival asked for a terrace table, only to be informed there was a special dinner outside, fully booked. This was not explained when I had booked earlier that day. The delightful Asian restaurant in the gardens had been shut and was being turned into a meeting space. When trying to raise these issues with reception before checkout I was informed that no manager was available to discuss them and to put my comments in writing. Not helpful. When the survey arrived a couple of days later, all these points were included. The response - nothing! If you have not stayed here before you may think the hotel is nice, there is nothing wrong with the food and some service was very good, but it is a pale reflection of its former glory.
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Date of stay: February 2020
Rooms
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Room Tip: If you need a tub book a suite.
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Response from MandarinOrientalSTG, Front Office Manager at Mandarin Oriental, Santiago
Responded Apr 22, 2020
Dear Jim W, Thank you for staying with us again and sharing your comments. I am glad to know that you enjoyed the food and some services and, at the same time, I apologise for the inconveniences you had during your stay. Particularly for not being able to fix the failure of the online newspaper provider and for not having availability on the restaurant terrace for Valentine's Eve. I am sorry that you did not like that our new rooms have changed the bathtubs for a walking showers and I understand that you would have liked to visit again our Thai restaurant that proudly served our guests for over 20 years. I am conscious that we were unable to meet your expectations this time and I really hope to have the opportunity to serve you again and offer you room options with bathtubs, such as our beautifully renovated suites or to secure a table for you on the terrace of our Senso Italian restaurant. Once again, thank you for your positive comments and for also sharing those aspects that did not meet your expectations. I assure you that your feedback is highly appreciated. We look forward to welcoming you back to the hotel, at which time we will spare no effort to ensure that you have an excellent experience with us.
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PRICE RANGE
$190 - $332 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt santiago hotel santiago, hyatt santiago, santiago grand hyatt, santiago hyatt
FORMERLY KNOWN AS
Hotel Santiago
LOCATION
ChileSantiago Metropolitan RegionSantiagoLas Condes
NUMBER OF ROOMS
310
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Frequently Asked Questions about Mandarin Oriental, Santiago
Which popular attractions are close to Mandarin Oriental, Santiago?
Nearby attractions include Mas Relax (0.2 miles), Zara (0.2 miles), and El Mundo del Vino (0.2 miles).
What are some of the property amenities at Mandarin Oriental, Santiago?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Mandarin Oriental, Santiago?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mandarin Oriental, Santiago?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Mandarin Oriental, Santiago?
Yes, free parking is available to guests.
What are some restaurants close to Mandarin Oriental, Santiago?
Conveniently located restaurants include Senso, Matsuri, and Catae Restaurant.
Are there opportunities to exercise at Mandarin Oriental, Santiago?
Yes, guests have access to a pool and a fitness center during their stay.
Does Mandarin Oriental, Santiago have an airport shuttle?
Yes, Mandarin Oriental, Santiago offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mandarin Oriental, Santiago?
Yes, dry cleaning and laundry service are offered to guests.
Does Mandarin Oriental, Santiago offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Mandarin Oriental, Santiago?
The staff speaks multiple languages, including English, Spanish, French, Italian, Portuguese, and Catalan.