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Grand Hyatt Santiago

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Grand Hyatt Santiago
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1,942 Reviews from our TripAdvisor Community

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Showing 756: English reviews
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Toronto, Canada
Reviewed 2 days ago NEW

This hotel has a lot going for it, but there are some really unpleasant surprises. First of all, most of the building itself, the pool, the lobby, they're all great. The staff at the front desk are very nice. The bar, especially, is amazing, with an amazing bartender and some great home-made pisco. However, the rooms leave a lot to...

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Helpful?
Thank Jakub S
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

I am disappointed to read about your recent experience in our hotel. My deepest apologies and I hope to get the opportunity to serve you again with a much better service. Best Regards, Roberto Intriago

Oakland, California
HOTEL’S FAVORITE REVIEW
Reviewed November 1, 2016

My boyfriend and I stayed at the Grand Hyatt in Santiago on 3 separate trips for 3 weeks while we made 4-5 day trips to Easter Island and San Pedro de Atacama. The 11 days we were at the hotel, we LOVED every minute of it. In fact, the times we were at Easter Island and San Pedro de Atacama,...

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7Thank fairyknob
About Hotel's Favorite Review
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

Thank you for your time and kind comments, It's amazing to know that you and your boyfriend had a memorable stay with us, and that the staff was friendly and helpful, we work hard every day for that! We will be waiting for you anytime soon! Warm regards, Roberto Intriago

Knoxville, Tennessee
Reviewed 1 week ago

Front desk staff and doormen were very helpful and friendly and amazingly fluent in English. Very spacious room makes one nostalgic for Hyatt's of yesteryear. Old fashioned TV with at least 2 English news channels. In room lock box a bit snug for laptop storage. Iron and ironing board. Complimentary essentials supplied except for listed brush and comb which were...

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Helpful?
Thank TomMiale
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

Thank you for your time and comments, It's nice to know that you enjoyed your stay with us, and that the service was friendly and helpful. We would be happy to have you back on your next trip to Santiago! Best regards, Roberto Intriago

Eureka, California
Reviewed 1 week ago via mobile

as I have found before,hyatt internationally does not have the same standards as the us. when we arrived no bell person, man at the front door just looked at us, didn't open the door, and no one at reception. when they did show up there were bad, rude etc. I think there has to be better places to stay here....

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Helpful?
Thank Richard D
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

I am disappointed to read about your recent experience in our hotel, My deepest apologies and I hope to get the opportunity to serve you again with a much better service. Best Regards, Roberto Intriago

Brisbane
Reviewed 1 week ago

We stayed here for 3 nights and had the pleasure of spending a delightful 2016 Christmas at this hotel. I chose this hotel because I knew we wouldn't go hungry as restaurants would be open and also because the pool area looked amazing on the website - a great way to spend a lazy Christmas Day. We arrived from our...

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Helpful?
Thank ClassyLad
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

Thank you for your time and comments, It's nice to know that you enjoyed your stay with us. We hope to have you back anytime soon! Best regards, Roberto Intriago

New York City, New York
Reviewed 2 weeks ago

We had a great room, very comfortable, well-sized, quiet and with a pool view. The restaurants were all pretty good, room service was great and staff was helpful and kind. Well located, beautiful property. A little oasis in the middle of the city makes for a lovely stay for business or fun.

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Helpful?
Thank J D
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

Thank you for your time and comments, It's nice to know that you enjoyed your stay with us. We hope to have you back anytime soon! Best regards, Roberto Intriago

brazil
Reviewed 2 weeks ago

We stayed for one night, and got a renovated room. Very modern, spacious, everything worked great. The pool is beautiful. We didn't stay enough to enjoy the hotel amenities. I believe it is great for a business stay, Too bad the breakfast is not included.

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Helpful?
Thank duda2008
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

Thank you for your time and comments, It's nice to know that you enjoyed your stay with us. We hope to have you back anytime soon! Best regards, Roberto Intriago

Buenos Aires, Argentina
Reviewed 2 weeks ago via mobile

The hotel is beautiful and the lobby has an amazing environment. Rooms are comfortable and amenities work properly. Only suggestion would be to replace old TVs by something most modern. Breakfast is very good. The staff is really kind.

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Helpful?
Thank Marcelo L
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

Thank you for your time and comments, It's nice to know that you enjoyed your stay with us. We hope to have you back anytime soon! Best regards, Roberto Intriago

Santiago Metropolitan Region, Chile
Reviewed 2 weeks ago

I've stayed at this hotel several times already, for business and leisure. The consistently good service would be it's most distinctive seal, and the genuine care for the guest comfort a signature for this brand. Provided with a respectable pool just in the middle of a fantastic garden, makes you feel like you are somewhere else, outside Santiago, far from...

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Helpful?
Thank Jaime Y
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

Thank you for your time and comments, It's nice to know that you enjoyed your stay with us. We hope to have you back anytime soon! Best regards, Roberto Intriago

Bela Bela
Reviewed 2 weeks ago

Review collected in partnership with Hyatt Hotels
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Senso
Senso
Cuisines: Mediterranean, Chilean, South American
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Grand Hyatt Santiago hotel is also home to world class, multi-cuisine restaurants, a lagoon-style swimming pool with a waterfall, and the three-story free-standing AKO Wellness & Spa. So, you can enjoy one of the best Spa in Santiago of Chile. The most exclusive golf clubs of Santiago de Chile are only a few steps away from the hotel. Our Las Condes hotel also features a health club where guests can pamper with a variety of beauty and relaxation treatments. The hotel offers exclusive dining in some of the best restaurants in Santiago of Chile and bar options such as Anakena, Matsuri and Senso restaurants, and Atrium Lobby Lounge and Duke`s Bar. ... more   less 

Additional Information about Grand Hyatt Santiago

Address: Avenida Presidente Kennedy 4601 | Santiago, Chile, Santiago 7560994, Chile
Location: Chile > Santiago Metropolitan Region > Santiago
Price Range: $161 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Santiago 5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Grand Hyatt
Santiago Hyatt
Hotel Style:
#6 Family Hotel in Santiago
#6 Business Hotel in Santiago
#6 Romantic Hotel in Santiago
#11 Spa Hotel in Santiago
#21 Luxury Hotel in Santiago
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Questions & Answers

Here's what travelers have asked, with answers from Grand Hyatt Santiago staff and other travelers.
20 questions
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Questions? Get answers from Grand Hyatt Santiago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Upper floors are the best - get club level”
  • Room 1617
 of 5 bubbles lindadrew13, 2 weeks ago | Read review
“Demand a newly renovated room so you won't be disappointed.”
 of 5 bubbles FRISBEES, 4 weeks ago | Read review
“16th floor is CLUB floor w free drinks and food all day - great value if you want to stay on the property most of the time.”
 of 5 bubbles sharpemitchell, 4 weeks ago | Read review
“Ask for a view of the Andes mountains!”
 of 5 bubbles 432scottz, 4 weeks ago | Read review
“Ask for pool view”
 of 5 bubbles EDWARDE621, Jan 17, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question