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Sheraton Santiago Hotel and Convention Center

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Sheraton Santiago Hotel and Convention Center
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931 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Santiago Hotel and Convention Center
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Showing 387: English reviews
Rockport, Texas
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 25, 2016

We enjoyed our 2 night stay. Our room was clean and comfortable with a variety of restaurant choices available in the hotel. Excellent service. We were touring the city during the day and chose to eat in house both evenings and were pleased. Great breakfast buffet.

Helpful?
Thank mgetta
SheratonSantiago, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thanks for your review. I appreciate very much that you took part of your time to evaluate us in this important media. We feel very happy that you enjoyed our facilities. I hope you can visit us again. Sincerely, Howie Brown General Manager More 

Simsbury, Connecticut
Level Contributor
99 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed April 9, 2016 via mobile

Platinum Starwood guest was treated with true deference. Upgraded two levels. Check in staff efficient, courteous. Corner suite beautifully appointed rooms, baths. Wonderful cheese plate, wine and desserts delivered complimentary surprise. Turn down service with water, slippers, chocolates. Concierge lounge with magnificent views and extensive foods for Happy Hour. Concierge handled rides efficiently with a flair. Large towels and excellent... More 

Helpful?
Thank slce123
Cecilia N, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thanks for review our hotel and for your feedback provided. I am glad to hear that you enjoy our facilities. One of the major purposes of online reviews is to highlight areas for improvement. Please visit us again; it would be a pleasure for us to have you back. Sincerely, Howie Brown General Manager More 

Newent, United Kingdom
Level Contributor
115 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
1 of 5 stars Reviewed April 7, 2016 via mobile

Just look at my other reviews. I am always positive, but not this time..... Stayed for one night at the Sheraton Santiago. I would not go back! I arrived very late, at about 01:15. There was a crowd of cabin crew just checking in and seemingly taking over the SPG priority checkin queue. Nevertheless I was soon seen. There didn't... More 

Helpful?
Thank Nick_2112
Cecilia N, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thank you for taking the time to write about your experience. Regarding the service, room and breakfast buffet. I have already shared this information with the Supervisors in charge, so they can take corrective actions about this issue. We apologize for the inconveniences that this might have brought you. I extend our sincere apologies and all my attention... More 

Kent, United Kingdom
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 4, 2016

Stayed here for three nights for business. There are two main accommodation wings and I was in the older wing which is currently being updated. The room was fine, view of the hills behind reasonable size and clean. The hotel facilities were again not too bad and all prices were reasonable. However the hotel is isolated so if you want... More 

Helpful?
Thank Shane A
Cecilia N, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thank you for taking the time to write and give us your feedback. We are very proud for our facilities and convention center, and our guest really enjoy that. Regarding the location, we are near the subway, restaurants, 15 minutes from downtown and the biggest mall in South America. Please visit us again, Best regards, Howie Brown General... More 

Salt Lake City
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed April 1, 2016

My wife, brother in law and sister in law stayed 4 nights at this hotel and felt that the hotel was very good and the location was great. The rooms were of average size and the bathrooms were nice with a good size shower, no tub. The rooms were very clean and the staff was very friendly. The gym was... More 

Helpful?
Thank nielseng
Cecilia N, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thanks for review our hotel and for the great feedback provided. I am glad to hear that you enjoyed our hotel and our facilities. I Hope you can visit us again. Sincerely, Howie Brown General Manager More 

Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 31, 2016

how to start? arrived around midnight. there were no iron in my room. called quest service and was requested to call around 7:10 AM next day. I was up until 2 AM and had to wake up at 7 AM just to call for an iron? do you guys know the price your charge your guests? how much cost an... More 

Helpful?
1 Thank Valter P
Cecilia N, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, First of all, I want to thank you for the time invested posting this review. This is the only way for us to know about the real experience of our guests and correct where we fail. I truly regret to hear your comments regarding our rooms and service. However, I shared your review with our Housekeeper Dpt, and... More 

Merseyside, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed March 31, 2016

We spent 2 nights at this hotel and very nice it was too, though it had the coldest swimming pool known to man! No wonder there was no one in it when I decided it was time for a swim! our room was lovely but I had particularly asked for a mountain view, thinking it was going to be a... More 

Helpful?
Thank Linda M
Cecilia N, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thanks for your review. I appreciate very much that you took part of your time to evaluate us in this important media. We feel very happy that you enjoyed our facilities. I hope you can visit us again. Sincerely, Howie Brown General Manager More 

Seattle, Washington
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed March 26, 2016

The hotel is located outside of the city center. My room was recently updated and refreshed with modern amenities. Ask for room overlooking the pool which is away from the street noise and construction. The pool and lobby was pleasant just to hang out. The view from 21 Bar and Lounge located in the San Cristobal Tower was absolutely stunning!

Helpful?
Thank aVVanderlust
Cecilia N, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, I appreciate your comments very much. I am glad that you enjoyed our hotel in your visit. I hope you can come back soon. Sincerely, Howie Brown General Manager More 

Hamilton, Montana
2 reviews
1 of 5 stars Reviewed March 24, 2016

The people are nice but the hotel is on a highway and next to a construction site so is extremely noisy. There is a communication difficulty unless you are fluent in Spanish as most of the staff speaks little or no English. Internet is terrible. Slow and drops you like a bad cellphone company.

Helpful?
Thank budgersdad
Cecilia N, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thanks for your feedback regarding your recent stay at Sheraton. I appreciate your comments and would like to apologize for the inconveniences you faced with the noisy, internet and staff. However, I shared your review with the departments involved, so they can take corrective actions. Sheraton Santiago’s main objective is that guests feel at home. I am sorry... More 

Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 23, 2016

The hotel is ok, the staff is very friendly as every SPG hotel. The pool is a good spot to hang out after work or with friends/family if you are visiting during spring/summer. The restaurant by the pool is from one of the bests chefs in Chile and has some surprisingly good dishes. The rooms and amenities are ok, not... More 

Helpful?
Thank Ana M
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
A hub of activity and a magnet for those seeking nightlife’s excitement, cultural activities, beaches, vineyards and amazing ski centers. Located in the midst of parks and gardens, nearby the most important financial areas and the city’s main shopping centers. Sheraton Santiago features distinguished service and awarded cuisine. ... more   less 

Additional Information about Sheraton Santiago Hotel and Convention Center

Address: Ave Santa Maria 1742, Santiago -, Chile
Location: Chile > Santiago Metropolitan Region > Santiago
Price Range: $159 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Santiago Hotel and Convention Center 4.5*
Number of rooms: 379
Reservation Options:
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Also Known As:
Sheraton Santiago Hotel Santiago
Santiago Sheraton
Hotel Style:
#34 Luxury Hotel in Santiago
#43 Business Hotel in Santiago
#44 Family Hotel in Santiago
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