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What is Travelers’ Choice?
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 07/19/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Santiago
Updated 07/19/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#30 of 257 hotels in Santiago
Location
4.7
Cleanliness
4.7
Service
4.6
Value
4.1
Travelers' Choice
GreenLeaders Silver level
Offering five-star luxury in the prestigious Las Condes district, rest easy at The Ritz-Carlton, Santiago. Our hotel in Santiago, Chile is located near Santiago Ski Slopes and Chilean wineries. After a busy day, enjoy fine cuisine at four dining venues including Chilean cuisine at Estró, Pisco cocktails at The Ritz-Carlton Bar and hand-roasted coffee at Café Ritual. The glass-roofed spa, wellness center with an indoor lap pool, and our luxurious rooms and suites will ensure your stay leaves you pampered and refreshed.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Skiing
Bicycle tours
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Rooftop pool
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Bowling offsite
Tennis court offsite
Water park offsite
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Massage
Solarium
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Butler service
Doorperson
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
City View
Languages Spoken
English, Spanish, Catalan, German and 1 more
Location
Full view
95Great for walkers
Grade: 95 out of 100
87Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
Contact
Calle El Alcalde No. 15 Las Condes, Santiago 8320000 Chile
Name/address in local language
Getting there
El GolfSantiago Metro2 min
AlcántaraSantiago Metro7 min
Rental CarsSee rental cars from $23/day
Nearby restaurants
Oporto Steak Bar
1,367 reviews3 minBar
La Cabrera Chile Isidora
1,055 reviews3 minSteakhouse
Karai by Mitsuharu
275 reviews5 minJapanese
Happening
1,061 reviews3 minChilean
See all nearby restaurantsNearby attractions
Teatro Municipal Las Condes
451 reviews1 minPoints of Interest & Landmarks
El Mundo del Vino Isidora Goyenechea
132 reviews5 minSpeciality & Gift Shops
Lucid Dreams VR Center
23 reviews5 minGame & Entertainment Centers
Museo Interactivo Audiovisual
34 reviews3 minChildren's Museums
See all nearby attractions1789Reviews25Q+A100Room tips
Reviews
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Most Recent
I recently had the opportunity to spend two nights at the Ritz Carlton Santiago. While the hotel is very expensive I thought it was generally worth the money and would certainly love to stay again next time I visit Santiago. The hotel is a "classic" Ritz Carlton style--lots of dark wood and "old fashioned", European-style decor in the main areas which I thought was charming--specifically the lobby, reception area, bar, and sitting area next to the bar. The rooms are updated though which I also thought was very tastefully done. Staff are generally friendly although some could probably be friendlier--as others have mentioned, you an walk by the front desk reception on the way to the guest room elevators and they'll often not say a word or even look your way. (There was exceptions to this of course, but most of the time they were silent.) There's also not someone consistently at the front door although they'll often be hanging out around the concierge desk....probably could do a better job making sure that someone is always posted to open the door for guests since that's in keeping with the Ritz Carlton's standards. The room was very comfortable and very clean. The bed was simply divine!! The decor, as I mentioned, was refreshed in the past few years, and looks lovely--very symbolic of the colors of the Chilean desert and the copper that is so important to Chile's export economy. Air conditioning worked well, the windows opened to get fresh air, and the bathroom featured a separate bathtub which I enjoyed. Two main areas for improvement for the room/bathroom though is that they weren't using the typical Asprey bathroom toiletries that are the Ritz Carlton standard and are instead using some cheaper brand--made in China, yuck. I think Asprey is also made in China so maybe in general the hotel needs to find a toiletry brand that is actually a high quality one--such as L'Occitane, etc. Anything made in China to use to bathe with doesn't scream "luxury" in my opinion. Lastly, the towels weren't consistently on a five star level--they should be replaced with ones that are. The hotel restaurant, Estro was very nice and I enjoyed having Bastian as my waiter--shoutout to him for his great customer service and knowledge of the menu! I also really loved the beautiful hotel bar--in an old English style with lots of dark leather, etc, Benjamin and Nicolas were excellent servers there and I looked forward to seeing them the following day! Food quality was also great--I couldn't believe how generous the creme brulee portion was! Lastly, I didn't really get a chance to use the pool area--but it did look nice and the outdoor terrace does indeed offer lovely views especially to see the sunset . Overall, despite the high cost--which isn't surprising given the name brand here---I would love to come back again and would recommend it for someone looking for a very comfortable stay in Santiago.…
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Date of stay: September 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Hotel's Favorite
Stayed for a couple of days when in town for business. The hotel is great, exactly what you would expect from a Ritz-Carlton. Staff was attentive and the breakfast was great with a nice variety of fresh ingredients. Also really enjoyed the hotel restaurent, dinner was delicious. The business lounge was nice with some wine, beers and canapés (but would consider it overprized if you have to put down the listed price of 125 USD/day). Overall I had a nice stay and would come again next time I'm in Santiago.
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from RCSantiago Chile, Owner at The Ritz-Carlton, Santiago
Responded Jul 19, 2022
Dear Kristof, It is a pleasure for us to receive your feedback about your stay at our hotel. We are happy that you could enjoy the gastronomy offered by our Estró restaurant. Regarding the value of our Club Lounge, we will send your comments to our management so that it can be taken into consideration. We hope to have you back very soon in our hotel. Warmest regards, Andrea Brito Social Media & Events Activator The Ritz-Carlton, Santiago
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Horrible services. It took us +30 min to check in at 2am. We were exhausted and while the staff saw that we were waiting, they kept doing other errands instead of checking us into the hotel. They say the internet is included but when you join they say it has a charge. Also, rooms and facilities are old.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Isabel Santos, Guest Services / Front Office at The Ritz-Carlton, Santiago
Responded 4 weeks ago
Dear Marinishi, Firstly, I would like to thank you for sharing your impressions with us. I feel really sorry to know that your check-in experience was not pleasant and we could not achieve your expectations. We will be investigating and reinforcing our procedures to guarantee will offer a better welcome to our guests. I remain entirely at your disposal for any further assistance you need or any other comments you wish to share. Cordially yours, Isabel Santos Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The positive about this hotel would be that the pool and jacuzzi are nice. The breakfast buffet was fine too. The negative for us was that the day we arrived, they didn’t have the candy bar in the room for our kids (that was in the program we paid). I called to ask for it, and they brought the candy a few hours later, that wasn’t fun for my children… Also one day I called to ask for a bathrobe, I waited for an hour but they never brought it when I was in the room. I called them three times total, and at the end they told me I could pick up one upstairs at the Spa, since I was going to the pool. And they didn’t apologize to me, such bad manners. Then I went upstairs with my swimsuit and a towel from my bathroom, I felt so embarrassed… My husband and kids were waiting for me at the pool, so I missed one hour to spend with my family at the pool/jacuzzi… This was the second time we have stayed in this hotel, and now I don’t feel like going back. I’m disappointed with the staff service. We are supposed to get much better staff service, considering it’s a Ritz-Carlton Hotel.…
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from RCSantiago Chile, Owner at The Ritz-Carlton, Santiago
Responded Jul 27, 2022
Dear StephanieVMP, Thank you for choosing to stay with us and appreciate the feedback you have provided. Receiving warm and promptly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one. Sincerely, Santiago Alfonzo Assistant Director of Rooms The Ritz-Carlton, Santiago
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is amazing. The location is pretty good. The staff were very friendly. The rooms were big and very comfortable. The service was top notch from the check in staff, to the spa staff, through the cleaning staff. The food was very good also.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from RCSantiago Chile, Owner at The Ritz-Carlton, Santiago
Responded Jul 19, 2022
Dear, Thank you very much for taking the time to leave us the comments about your incredible stay with us. We are happy that you have been able to enjoy the attention provided by our ladies and gentlemen. We hope to have you back at our hotel very soon. Warmest regards, Andrea Brito Social Media & Events Activator The Ritz-Carlton, Santiago
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We enjoyed an amazing experience over the July 4 weekend at RC SCL. Every single member of the team was warm, welcoming and focused on making a positive impression. The JR Suite was plenty of room, Estero provided amazing meals, the Lobby Bar great assortment of Pisco Sour options, the spa a reasonable massage service. Great location. Definitely would return.
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Date of stay: July 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from RCSantiago Chile, Owner at The Ritz-Carlton, Santiago
Responded Jul 19, 2022
Dear Ray, Thank you very much for sharing with us your incredible experience in our hotel, we are happy that you could enjoy our Jr Suite, the exquisite gastronomy that we offer in Estró, the wonderful signature cocktails of our The Ritz-Carlton Bar and our cozy SPA. We hope to have you back soon so you can live a unique experience again. Warmest regards, Andrea Brito Social Media & Events Activator The Ritz-Carlton, Santiago
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Man what can I say..this place is absolutely phenomenal. The old vintage feel, the leather seats, the warm inviting lights, everything about it was perfect for me. I was greeted by Camila at the front reception, and what an absolutely amazing person she is. She is so attentive, so knowledgeable, and had the most welcoming attitude. Ambrosio was also such an amazing gentleman. He went above and beyond for anything I needed; whether it was helping with my bags, giving me suggestions, even waiting out in the cold with me until my Uber arrived. These two embody what doing your job well looks like. You can tell they truly enjoy what they do. I will 100% be coming back to the Ritz in Santiago when I visit again. I consider these staff members friends now; THAT’s how good they treat you. Truly a special stay for me.…
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Date of stay: July 2022Trip type: Traveled solo
Room Tip: Just be smart when you’re traveling. Do your research plan ahead, but leave a little room to do...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RCSantiago Chile, Owner at The Ritz-Carlton, Santiago
Responded Jul 19, 2022
Dear, Thank you very much for taking a minute of his time to leave us this incredible comment about his stay with us. We are happy that after spending a few days in our hotel you consider our ladies and gentlemen part of your friendships, rest assured that we will send your comments to Camila and Ambrosio about their attention. We hope to have you back very soon at our hotel. Warmest regards, Andrea Brito Social Media & Events Activator The Ritz-Carlton, Santiago
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The service was phenomenal. From check-in to check-out all the staff made sure we had everything we needed to have a safe and fun trip. Christian and Ambrosio always greeted us at the door with a friendly gesture and helped direct us around the city. Sebastian at the front desk also went the extra mile to make sure that we could use our Marriott gift cards toward our stay :) We had breakfast and dinner at Estro several times during our holiday. Bastian our server was very knowledgeable about the dinner menu and wines! There was great ambience out on the patio. We were upgraded to the junior suite and it was very clean and modern. I would recommend staying here because the location is safe and within walking distance of several restaurants, cafes, and the metro. The only recommendation I would make is to update the pool area/gym because it is slightly dated but it was very clean.…
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Date of stay: May 2022Trip type: Traveled as a couple
Room Tip: Great location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from RCSantiago Chile, Owner at The Ritz-Carlton, Santiago
Responded Jul 19, 2022
Dear Jennlynn, It is a pleasure for us to receive her comment about her stay in our hotel. We are proud of the warm and personalized service you received from Ambrosio, Christian and Bastian, to whom we will send your impressions about their care. Regarding our pool and spa, we will send your comments to our management so that they can be taken into consideration and thus improve your next experience with us. We hope to have you back very soon at The Ritz-Carlton, Santiago. Warmest regards, Andrea Brito Social Media & Event Activator The Ritz-Carlton, Santiago
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We really enjoyed our stay at the Ritz-Carlton. The staff went above and beyond to accommodate us during our stay, from a very early check-in after a long overnight flight, to remembering our names and drink orders at breakfast (and the Lobby Bar!) and more. The room was large and comfortable, and the location was perfect (steps away from the El Golf metro).
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Date of stay: April 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RCSantiago Chile, Owner at The Ritz-Carlton, Santiago
Responded May 6, 2022
Dear guest, Thank you very much for your comments. We are glad you could really enjoyed your stay in The Ritz-Carlton, Santiago. We are delighted to know that we fulfilled each one of your expectations, we will be very happy to welcome you again in your next visit to Chile. We're look forward to seeing you soon! Warmest regards, Andrea Brito Social Media & Events Activator The Ritz-Carlton, Santiago
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I spent a night at the Ritz-Carlton in April 2022 and enjoyed our stay. Service was excellent, as expected from a Ritz property. Staff was accommodating to our late checkout request and holding our bags. Food and drinks at the bar were good and reasonably priced. Our room was comfortable and spacious. Overall there were no complaints.
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from RCSantiago Chile, Owner at The Ritz-Carlton, Santiago
Responded May 6, 2022
Dear guest, Thank you very much for your comments. We are glad you could really enjoyed your stay in The Ritz-Carlton, Santiago. We are delighted to know that we fulfilled each one of your expectations, we will be very happy to welcome you again in your next visit to Chile. We're look forward to seeing you soon! Warmest regards, Andrea Brito Social Media & Events Activator The Ritz-Carlton, Santiago
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$212 - $329 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton santiago hotel santiago, santiago ritz carlton, ritz santiago
LOCATION
ChileSantiago Metropolitan RegionSantiagoLas Condes
NUMBER OF ROOMS
205
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Claim Your Listing Frequently Asked Questions about The Ritz-Carlton, Santiago
Which popular attractions are close to The Ritz-Carlton, Santiago?
Nearby attractions include Teatro Municipal Las Condes (0.04 miles), El Mundo del Vino Isidora Goyenechea (0.2 miles), and Lucid Dreams VR Center (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Santiago?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton, Santiago?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Santiago?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Santiago?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Ritz-Carlton, Santiago?
Conveniently located restaurants include Oporto Steak Bar, La Cabrera Chile Isidora, and Karai by Mitsuharu.
Are there opportunities to exercise at The Ritz-Carlton, Santiago?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton, Santiago?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Santiago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Santiago?
The staff speaks multiple languages, including English, Spanish, German, Portuguese, and Catalan.
Are there any historical sites close to The Ritz-Carlton, Santiago?
Many travelers enjoy visiting Centro Cultural Palacio de la Moneda y Plaza de la Ciudadanía (3.9 miles), Intendencia de Santiago (3.8 miles), and Palacio Fallabella (4.1 miles).