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The Ritz-Carlton, Santiago

Travelers' Choice award winner
#15 of 192 Hotels in Santiago
GreenLeadersSilver level
Hotel website
Hotel packages
Calle El Alcalde No. 15, Santiago, Chile
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$50 Credit + Breakfast
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1,037 Reviews from our TripAdvisor Community

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Showing 667: English reviews
london
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Slightly tired and dated decor in the room , lots of heavy brown furniture and a small , slightly cramped bathroom ( room 907) but otherwise ok. Awful background music in breakfast restaurant and in common parts downstairs . Staff helpful but one or two somehow rather too full of themselves . position good near the metro .

Helpful?
Thank carlina05
Alexandria, Virginia, USA
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

The Santiago Ritz was home for a few days while on vacation. It was great. The hotel is a wee bit dated, but you stop noticing almost immediately because the staff is so wonderful, the wine is delicious, and the views are great. Claudio and Nicholas will take very good care of you (concierges); you have only to ask. Roof... More 

Helpful?
Thank JLJ22312
Sao Paulo, SP
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here 5 nights during our trip to Chile. First: this hotel is very well located, in front of a subway station and walking distance from good restaurants. Second: you have all the comfort expected from a Ritz. The only minus here is the shower: we were not very happy with it. Poor pressure and quantity of water. The... More 

Helpful?
Thank Sim0ne1971
Level Contributor
12 reviews
9 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

There is nothing to complain about.. My experience at the Ritz was terrific! So, let's start with the bedroom.. Exquisite taste in the decor (as always), clean and super comfy.. Bathroom deliciously clean and well organised! Staff were kind, well-prepared and willing to help when asked, as in a five stars hotel they are supposed to.. If you're a fitness... More 

Helpful?
Thank CateUD
São Paulo, Brazil
Level Contributor
90 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

A well located and comfy hotel. Located in walking distance to Costanera Mall and in a region full of restaurants options, the Ritz is a very good option in SCL. The hotel staff is very prestative and ready to help you any time. The beds are very confortable and the room is above avarage, both in size and cleaning. Worth... More 

Helpful?
1 Thank OA_Photography
Houston, Texas
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Best and safest location in Santiago.plenty to see and do within walking distance. Club level is worth the extra $$ Full breakfast, lunch ,dinner and late night deserts. Good quality wine and beer as well. Style of hotel is elegant but several of the chairs/ furniture through out the hotel are ready for a refurbishment. ALL the ladies and gentlemen... More 

Helpful?
Thank robert c
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here for 3 nights from 6th to 8th June, 2016 in room no.215. Service, ambiance, food, etc was all good. But the cubicle showers in the otherwise standard bathroom, was terrible. The water flow was extremely weak and as there isn't much movement possible inside a 3*3 cubicle, it was just not possible to have... More 

Helpful?
Thank Bina S
Mexico City, Mexico
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The location is very convenient for business travelers, the swimming pool on floor 15 has a very specific charm, and a wonderful view. In-dining menu is very good and so is the service. For women travelers, the hair dryer works very well, no need to pack your own. A huge thing for me, the remote has timer. Overall, the hotel... More 

Helpful?
Thank Alexandra V
york,
Level Contributor
59 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Great location, excellent suite, fabulous restaurant. Charlie Watts ( Rolling Stones) staying there. Great location. Good room service. Club lounge shut when we were there and substitute was poor. Good laundry service .

Helpful?
Thank johnsanmarino
Chicago, Illinois
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

A fantastic hotel in Santiago. Close to the metro, good hotel restaurant, excellent lounge, well-appointed rooms. It makes for a comfortable stay. It was, however, missing some of the service you'd expect if you're a Ritz regular. The concierge's recommendations for dinner were highly touristy, not especially gourmet. The hotel restaurant and room service was excellent though. There was no... More 

Helpful?
Thank All7explored
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxurious guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired amid spectacular city and sweeping mountain views. ... more   less 

Additional Information about The Ritz-Carlton, Santiago

Address: Calle El Alcalde No. 15, Santiago, Chile
Location: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Price Range: $271 - $386 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Santiago 5*
Number of rooms: 205
Reservation Options:
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Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago
Hotel Style:
#2 Business Hotel in Santiago
#3 Family Hotel in Santiago
#3 Spa Hotel in Santiago
#3 Romantic Hotel in Santiago
#6 Green Hotel in Santiago
#9 Luxury Hotel in Santiago
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