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The Ritz-Carlton, Santiago

Travelers' Choice award winner
#17 of 197 Hotels in Santiago
GreenLeadersSilver level
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1 room 2 adults 0 children
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The Ritz-Carlton, Santiago
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1,223 Reviews from our TripAdvisor Community

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Showing 785: English reviews
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London, United Kingdom
Reviewed 2 days ago NEW

We booked last August two club rooms at the hotel. On arrival on Thursday 23rd we were informed that some rooms were under refurbishment but we would not be affected at all. We were shown to our rooms which so old and all the fixtures and fittings appeared dirty. But worse stil the rooms stank of paint. We complained and...

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Helpful?
Thank Nickaj3001
RCSTGO, Manager at The Ritz-Carlton, Santiago, responded to this review

Dear Nickaj3001, We appreciate your feedback and the time you dedicated to provide it. I am sorry that we were not able to live up to your expectations and that our installations were not as you expected. I would like to take this opportunity to apologize for the inconveniences you have experienced. I do appreciate you giving us the opportunity...

Miami, Florida
Reviewed 3 days ago NEWvia mobile

Great hotel . The staff was fantastic. They went out of their way to recommendation for restaurants and things to do . We booked their van with a driver to give us a private tour which was great. We visited the tallest building, went shopping and had great pizza in a restaurant called Tiramisu. The bar area was very cozy...

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Helpful?
Thank abuelamimi
Jaen, Spain
Reviewed 4 days ago NEWvia mobile

I have visited this hotel for the last six consecutive years twice a year . So I know what I speak about . The rooms,restaurants and bars are first class according to the stars and the standards of the Marriotts hotels. The breakfast is superb and the room service unique . The conserje are always there to help you. The...

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Helpful?
Thank Fernandez1953
RCSTGO, Manager at The Ritz-Carlton, Santiago, responded to this review
Google Translation

Estimado Fernandez1953, En nombre de las Damas y Caballeros de The Ritz-Carlton Santiago agradezco su reciente estadía y sus comentarios....

Annapolis, Maryland
Reviewed 5 days ago NEW

I stayed here two nights and then another two nights with a brief trip in between to Valparaiso. It's my second time staying with them, and as before, the service was outstanding. The property itself is quiet and clean, and in a great location just a few steps from Santiago's easy to use and safe Metro. The rooms are getting...

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Helpful?
Thank JenniferSpencer
Manchester, United Kingdom
Reviewed 6 days ago NEW

Stayed at this hotel for 1 night after a trip around South America. The check in staff were incredibly helpful in allowing us to check in early, very much appreciated as we were tired from travelling. The concierge was very helpful in suggesting places to visit, options for getting around i.e.Metro or tour bus, provided a map etc. Our room...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Jackie B
Reviewed 6 days ago NEW

This hotel is in the new Santiago and is a pleasant place to stay Access to the older areas can be obtained on the hop on hop off bus or by taxi or by metro Believe people when they tell you not to display wealth. Watches, cameras, bracelets are all fair game and attack is a REAL threat. There is...

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Helpful?
Thank Andrew D
Geneva, Switzerland
Reviewed 1 week ago via mobile

I travel frequently and where possible always stay in top-end hotels. We stayed 2 nights here as a family on our way from Paris to Buenos Aires and we had a great time. This is a calm, well-appointed hotel and the staff are so kind and helpful. We will be back here in 10 days and are already looking forward...

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Helpful?
Thank Jacquemard-Cooper
unadilla, United States
Reviewed 1 week ago

We had a 3 night stay and felt very comfortable. The Club was one of the best we've visited. Good selection. Fresh and different every day. The Concierge did a great job. Room was great. Housekeeping was wonderful and location was good.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank craigv171
Swansea, United Kingdom
Reviewed 1 week ago

We were only in Santiago for 3 days and needed a great hotel in a great location . The Ritz Carlton ticked all our boxes . It is a luxury hotel with lovely rooms and impeccable service . It is located right by a metro station which makes getting around very quick and easy . A special thanks to the...

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Helpful?
Thank Pablo560
Sydney
Reviewed 1 week ago

Stayed twice in 2 months, and were there for the beginning of their new renovations. Best value is the Club floor with Natasha, Marco and team being excellent hosts. Great wine selection, no need to really go downstairs for any meal, although the Santiago dining experiences are also varied and worth the effort. Excellent bar in the lobby, afternoon teas,...

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Thank Leaddog83
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxurious guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired amid spectacular city and sweeping mountain views. ... more   less 

Additional Information about The Ritz-Carlton, Santiago

Address: Calle Uno 15, Santiago 8360482, Chile
Location: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Price Range: $247 - $471 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Santiago 5*
Number of rooms: 205
Reservation Options:
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Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago
Hotel Style:
#2 Business Hotel in Santiago
#3 Romantic Hotel in Santiago
#3 Family Hotel in Santiago
#4 Spa Hotel in Santiago
#6 Green Hotel in Santiago
#11 Luxury Hotel in Santiago
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton, Santiago staff and other travelers.
12 questions
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Questions? Get answers from The Ritz-Carlton, Santiago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Do not stay at this hotel”
 of 5 bubbles Nickaj3001, 2 days ago | Read review
“Be mindful of where renovation is happening - ask about this - and there is some street noise on one side of the hotel.”
 of 5 bubbles JenniferSpencer, 5 days ago | Read review
“The rooms on the "back side" of the hotel seem bigger due to their "horizontal" layout!”
 of 5 bubbles Leaddog83, 1 week ago | Read review
“we always enjoy higher level rooms in all hotels”
 of 5 bubbles chrisperryman, 3 weeks ago | Read review
“All views are good. The club floor is on the 9th floor so I would recommend a room on that floor so that you can just walk to the lounge.”
 of 5 bubbles esernel, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question