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The Ritz-Carlton, Santiago

Travelers' Choice award winner
#18 of 197 Hotels in Santiago
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The Ritz-Carlton, Santiago
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1,262 Reviews from our TripAdvisor Community

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Showing 811: English reviews
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Massachusetts
Reviewed 2 days ago NEW

My wife and I stayed in this hotel 3 times over 9 days, as we used Santiago as a hub for travel in S. America. It's a lovely place - but what sets it apart is the staff; they're just amazingly helpful and friendly. Special mention goes to the manager of the Club Lounge, who rates a 6 on a...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank MLeininger
Reviewed 4 days ago NEW

Positives: Check-in very quick and efficient - staff well trained. Breakfast good choice Location good for bars and restaurants Negatives: - rooms very dark, no central light, need to use multiple lights across the room. Staff leave lights on in room to add light ( very wasteful) - rooms need refreshing/ my room (908) has broken window so it doesn't...

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Helpful?
1Thank Andrew B
RCSTGO, Assistant Director of Rooms at The Ritz-Carlton, Santiago, responded to this review

Dear Andrew B, Thank you for taking the time to provide your feedback. We appreciate your loyalty and I am deeply sorry that your stay was not up to the standards we are worldwide known for. I would like to extend my contact information in order get a broader feedback about your stay and so I can share with you...

Mexico City, Mexico
Reviewed 6 days ago NEWvia mobile

Do not be fooled by the brand. This hotel needs an urgent renovation, rooms are old, carpet is old, beds are old. Breakfast is really bad, reception service is slow, when I checked out the lady took like 15 minutes it was like if she was using windows 98. Stay at the W or at any other place.

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Helpful?
1Thank JPMoralesBroc
RCSTGO, Assistant Director of Rooms at The Ritz-Carlton, Santiago, responded to this review

Dear JPMoralesBroc, We appreciate your feedback and the time you dedicated to provide it. I am sorry that we were not able to live up to your expectations and that our installations were not as you expected. I would like to let you know that at the moment the hotel is undergoing a guest room enhancement and the first rooms...

Chicago
Reviewed 6 days ago NEWvia mobile

As with all Ritz hotels, they're in great areas. You can also depend on quality over the top service. Buy hey, that's what we're paying for, right? After every morning run the doorman would hand me a cold bottle of water upon my return. They also sent me a complimentary bottle of sparkling wine. Well done. One interesting point here...

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Helpful?
Thank Rick H
Reviewed 1 week ago via mobile

This is not a 5 stars hotel. Anywhere in the world it would be a 4 star. Breakfast is bad, the rooms are old, the location is good. The service is O.K. The Windows do not have double glass, so at 7 am or 8 am you can hear everything outside. You should also consider cleaning or changing the carpets,...

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Helpful?
1Thank Santiago M
RCSTGO, Assistant Director of Rooms at The Ritz-Carlton, Santiago, responded to this review

Dear Santiago M, thank you for taking the time to provide your feedback. On behalf of our Ladies and Gentlemen I sincerely apologize for the inconveniences you experienced. I will appreciate if you would give me the opportunity that we can talk in order to enhance your feedback and to give me the opportunity to regain your trust. You could...

Newton, Massachusetts
Reviewed 1 week ago

My family and I have stayed at this hotel for several nights on each of several different trips. Great location and very comfortable. I highly recommend staying on the club/concierge level as the staff there is consistently excellent. In addition, that level includes a lovely breakfast and delicious snacks/meals throughout the day.

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Helpful?
Thank Debbie K
Melbourne, Australia
Reviewed 1 week ago

Excellent service great restaurant and bar. Great location and easy walk to good restaurants Very helpful staff in the lounge who took a genuine interest in helping with suggestions Overall good value given this is a premium hotel

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank leighc906
Montreal, Canada
Reviewed 1 week ago

If you are expecting the Ritz-Carlton experience, then you won't be disappointed. Staff are very courteouus. The rooms are beautiful. The location is very convienent. The food at breakfast was delicious. The pool area has an outdoor space that is amazing. Workout facilities are a little small.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank TNinMontreal
tianjin
Reviewed 1 week ago

Staff is really friendly, room was as expected. Beautiful swimming pool and Spa area, a pity we could not enjoy thé jacuzzi because a photo shoot was occuring, and even if they were supposed to let the customer enjoy the place, they told us to wait....they stopped 5 minutes before the closing of the place... Because we complained....so we had...

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Helpful?
Thank licciola
Miami, Florida
Reviewed 1 week ago

staff is amazing and all my requests have been fulfilled immediately. bar and restaurants are awesome location was good and lobby is inviting and nice also, very safe area and building! the bar and restaurants quality is really good.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Pabloszn
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxurious guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired amid spectacular city and sweeping mountain views. ... more   less 

Additional Information about The Ritz-Carlton, Santiago

Address: Calle Uno 15, Santiago 8360482, Chile
Location: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Price Range: $249 - $653 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Santiago 5*
Number of rooms: 205
Reservation Options:
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Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago
Hotel Style:
#2 Business Hotel in Santiago
#3 Romantic Hotel in Santiago
#3 Family Hotel in Santiago
#4 Spa Hotel in Santiago
#6 Green Hotel in Santiago
#11 Luxury Hotel in Santiago
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton, Santiago staff and other travelers.
15 questions
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Questions? Get answers from The Ritz-Carlton, Santiago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Avoid 908 - window is broken, they know about it, but said its hard to fix.”
 of 5 bubbles andrewbL8726QW, 4 days ago | Read review
“currently construction on upper levels so if want a view, have to deal with that. We took no view quiet room on 5th floor.”
 of 5 bubbles kb147, 2 weeks ago | Read review
“City View room was spectacular and quiet”
 of 5 bubbles asaint69, 3 weeks ago | Read review
“Do not stay at this hotel”
 of 5 bubbles Nickaj3001, 4 weeks ago | Read review
“Be mindful of where renovation is happening - ask about this - and there is some street noise on one side of the hotel.”
 of 5 bubbles JenniferSpencer, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question