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The Ritz-Carlton, Santiago

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Calle El Alcalde No. 15, Las Condes, Santiago 8320000 Chile
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (841)
Room & Suite (328)
Dining (112)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 05/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Santiago
Updated 05/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#30 of 248 hotels in Santiago
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxury guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired at and by our sophisticated hotel in Santiago, Chile set in the prestigious El Golf district amid spectacular city and sweeping mountain views.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Skiing
Bicycle tours
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Rooftop pool
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Snack bar
Bowling offsite
Tennis court offsite
Water park offsite
Highchairs available
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Foot massage
Full body massage
Hammam
Head massage
Massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
City View
Languages Spoken
English, Spanish, Catalan, German and 1 more
Hotel links
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1763Reviews24Q+A100Room tips
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Popular mentions
SimplyTravel wrote a review Feb 2021
Santiago, Chile520 contributions154 helpful votes
Very good hotel with nice spa and pool area. Actually it is what you can expect from a Ritz. Service friendly, rooms clean and nice (at least on the executive floor) and restaurants are good, as is the breakfast. They have a parking garage and the metro is Nearby. It could be renovated, as some things look.a bit "used". Nevertheless a 5* ranking (as well when you consider the relatively moderate proces for a Ritz).
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Date of stay: February 2021Trip type: Traveled as a couple
2 Helpful votes
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Response from Lorenzo Jaar, Marketing at The Ritz-Carlton, Santiago
Responded Feb 23, 2021
Dear TravelConsultOne, Thank you for your rating and review. We are glad to know that our team made you feel welcome and that you enjoyed of our spa and pool area, our service and our restaurant Estró Santiago. During the period from 2017 and 2018 our hotel The Ritz-Carlton, Santiago was renovated in all the rooms and some common areas. Even so, we always consider all the comments of our guests to continue improving. We hope to see you again in your next visit to the city. Lorenzo Jaar Social Media & Events Activator The Ritz-Carlton, Santiago
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TraveFer wrote a review Jan 2021
Washington4 contributions6 helpful votes
I love this hotel. Great service all the time. They do care for their guests. And the restaurant, oh my. The best! Food does not only tastes good but it also looks good! I’ve been coming here for many years now and I never get tired of it. I highly recommend it.
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Date of stay: January 2021
Rooms
Location
Service
Trip type: Traveled on business
1 Helpful vote
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Response from Lorenzo Jaar, Marketing at The Ritz-Carlton, Santiago
Responded Jan 28, 2021
Dear TraveFer, Thank you for sharing your recent experience with us. We would like to thank you for your positive feedback about our property as well as our staff, however we do want to apologize for the inconvenience you encountered with the food in the restaurant, We are constantly renewing our menu and flavors always changing. Once again, thank you for visiting The Ritz-Carlton, Santiago, and we look forward to welcoming you back soon! Kind regards, Lorenzo Jaar Social Media & Events Activator The Ritz-Carlton, Santiago
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JAJ wrote a review Jan 2021
2 contributions3 helpful votes
Service was mostly very good. Rooms were large, and recently renovated. Breakfast was a slight let down, but nothing major. The pool area was nicely located on the roof, but could use a touch-up. The location is somewhat boring, but there are some nice cafes etc around the area.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
2 Helpful votes
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Response from Lorenzo Jaar, Marketing at The Ritz-Carlton, Santiago
Responded Feb 1, 2021
Dear JAJxyz, Thank you for your comment and for sharing your recent experience with us. We would like to thank you for your positive feedback about our property. We regret however that some aspects of your stay left you disappointed like the "touch up" that you tell us; We are constantly renewing our spaces for our guests. Our establishment is conveniently located in the heart of Barrio El Golf. Our guests can easily reach major sightseeing by foot, such as San Cristobal Hill, parks, malls, the Teatro Municipal de Las Condes to 2 minutes from the hotel, the metro station El Golf that connects all the capital are located only a step away from our entrance, ideal to travel across the whole of Santiago. If you were to stay with us again, please do not hesitate to get in touch with our valuable reception team onsite, as they would gladly indicate you the easiest and most hassle-free itineraries to any attractions in Santiago. Our guests' feedback serves as a valuable tool to improve our hotel and your comments will be forwarded to the relevant department and discussed internally in order to improve. With hope to get another opportunity to welcome you again in The Ritz-Carlton, Santiago, Kind regards, Lorenzo Jaar Social Media & Events Activator The Ritz-Carlton, Santiago
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Mari wrote a review Dec 2020
9 contributions12 helpful votes
I have only ever enjoyed the breakfast and the Spa at the Ritz in Santiago (pre -Covid), so when I got an opportunity to stay here, I knew it would be amazing! The rooms are spacious and sparkly clean, the bed is sooo comfortable, and what a lovely view! The breakfast was delicious and service was so lovely! For Covid safety- there was a panel between guests and front desk staff, they all wore masks, and there was hand sanitzer at the desk and in the elevator. Instead of the usual breakfast buffet, everything was made fresh to order and brought to your table. My friend and I ordered lots of food so I never felt I didn't have enough since it wasn't a buffet. This hotel is also a 1 minute walk to the El Golf metro station if you need it & is well recognized by taxi cabs. There is a pharmacy across the street and a mall within a 10-15 min walk. Very well located!
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Date of stay: December 2020Trip type: Traveled solo
2 Helpful votes
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Response from RCSantiago Chile, General Manager at The Ritz-Carlton, Santiago
Responded Dec 31, 2020
Dear guest, Thank you very much for your comments. We are glad you could really enjoyed your stay in The Ritz-Carlton, Santiago. We are delighted to know that we fulfilled each one of your expectations, we will be very happy to welcome you again in your next visit to Chile. We're look forward to seeing you soon! Warmest regards and Happy New Year!, Anja Frankenbach General Manager The Ritz-Carlton, Santiago
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bmick1920 wrote a review Sep 2020
Fort Mill, South Carolina40 contributions64 helpful votes
I wanted to love this place, but it didn't stack up to other Ritz Carltons across the globe. It was okay; there was nothing wrong with it, but it was dated and not as charming as others. it was comfortable, however, and the service was fine.
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Date of stay: February 2020
Value
Cleanliness
Service
1 Helpful vote
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Response from Anja Frankenbach, General Manager at The Ritz-Carlton, Santiago
Responded Sep 24, 2020
Dear bmick1920, thank you for your stay and the feedback provided. I am sorry to hear that your stay was not up to the same level as you are used from other Ritz-Carlton properties. On the other hand I am happy to hear that your stay was comfortable and enjoyed our service. I will ensure to share your observations with my team. Please let me know if you plan to visit our hotel again so I can be your contact person. You may reach me at +56 2 2470 8510 or by e-mail at anja.frankenbach@ritzcarlton.com Kind Regards, Anja Frankenbach
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PRICE RANGE
$238 - $392 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton santiago hotel santiago, santiago ritz carlton, ritz santiago
LOCATION
ChileSantiago Metropolitan RegionSantiagoLas Condes
NUMBER OF ROOMS
205
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Frequently Asked Questions about The Ritz-Carlton, Santiago
Which popular attractions are close to The Ritz-Carlton, Santiago?
Nearby attractions include Teatro Municipal Las Condes (0.04 miles), El Mundo del Vino Isidora Goyenechea (0.2 miles), and Lucid Dreams VR Center (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Santiago?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton, Santiago?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Santiago?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Santiago?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Ritz-Carlton, Santiago?
Conveniently located restaurants include Oporto Steak Bar, La Cabrera Chile Isidora, and Karai by Mitsuharu.
Are there opportunities to exercise at The Ritz-Carlton, Santiago?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton, Santiago have airport transportation?
Yes, The Ritz-Carlton, Santiago offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton, Santiago?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Santiago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Santiago?
The staff speaks multiple languages, including English, Spanish, German, Portuguese, and Catalan.