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NH Ciudad de Santiago

1,536 reviews
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Traveler (496)
Room & Suite (306)
Dining (53)
Overview
  • Excellent34%
  • Very good45%
  • Average17%
  • Poor3%
  • Terrible1%
Travelers talk about
“nice hotel”(15 reviews)
“large bed”(3 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from NH Ciudad de Santiago
Special Offer: POP-UP DAYS
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,536)Write a Review
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Traveler rating
53
116
55
18
7
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LanguageEnglish
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53
116
55
18
7
Show reviews that mention
All reviewsa separate living roomnice hotellarge bedrecommend this hotelfront desk staffrooms are bigchilisitting roomcontinental breakfastshort walkwithin walking distanceexcellent locationhotel is locatedbreakfast was excellentandes mountainssafe areashort stay
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1 - 5 of 249 reviews
Reviewed yesterday via mobile

Simply choose a different hotel! Service is very bad! People at the reception not prepared. Security service useless, director not present when needed. Someone stole a bag of a guest when I was there within the hall while security guys were checking in real time...More

Thank Giuliagr
Reviewed 1 week ago

Love NH Hotels, great location, huge suite, lovely hotel , air conditioning,comfortable beds. Great location, we were able to walk to restaurants and around the area. Booked with NH rewards. Easy to reach from the airport . Was a great place to be after a...More

Review collected in partnership with NH Hotels
Thank ellensD2901KB
Response from icastilloalvarado, Director de Recepción at NH Ciudad de SantiagoResponded 1 week ago

Dear Mrs Ellens We are so happy to read your comments !, all our staff feels good thanks to your opinion , next time you visit Santiago you have a Hotel waiting for you. Kindest regards Ignacio Castillo Front Office Manager

Reviewed 1 week ago

We arrived at the hotel late at night after a delayed flight from Buenos Aires. With two young children in tow, we appreciated the fast and hassle-free check in. On first impression, I was extremely underwhelmed by the room. It was very dated, and things...More

Thank Felte
Response from icastilloalvarado, Director de Recepción at NH Ciudad de SantiagoResponded 1 week ago

Dear Mr Felte We really appreciate your comments on Tripadvisor this is a great opportunity for us to improve in every item that you mention , we apologize for not filling your expectations on your stay , we hope you can give us another opportunity...More

Reviewed 1 week ago

After our cruise from Buenos Aires we stayed here for 5 days (Dec 18) to unwind before the long flight home. We found the hotel to be nice and our large room was quiet as (email) requested and overlooking the spectacular Andes. Check-in was simple...More

Thank Alan K
Response from icastilloalvarado, Director de Recepción at NH Ciudad de SantiagoResponded 1 week ago

Dear Mr Alan Thank you very much for sharing your visit to our Hotel, we really apreciate your comments and take in consideration everything you notice that was not good. We are going to share your opinion with all the staff to make a change...More

Reviewed November 28, 2017

Stayed for a couple of nights. Room large [1102], but a little tired: paper coming off wall, bath had seen better days, flooring beginning to break up in places. Good breakfast selection, with eggs cooked quickly to order. Reasonable view of city and, in the...More

Thank GeraldA
Response from icastilloalvarado, Director de Recepción at NH Ciudad de SantiagoResponded November 29, 2017

Dear Mrs Geralda , We are so happy to read your comments !, all our staff feels good thanks to your opinion , next time you visit Santiago you have a Hotel waiting for you. Kindest regards Ignacio Castillo Front Office Manager

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About
Amenities
Top amenities
Restaurant
Pool
Room Service
Free Parking
Free High Speed Internet ( WiFi )
Fitness Center with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Business Center with Internet Access
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Pool
Fitness Center with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
$89 - $170 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Family Hotel in Santiago
#23 Business Hotel in Santiago
#30 Luxury Hotel in Santiago
#32 Romantic Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$89 - $170 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Family Hotel in Santiago
#23 Business Hotel in Santiago
#30 Luxury Hotel in Santiago
#32 Romantic Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (496)
Room & Suite (306)
Dining (53)
Pool & Beach (7)
Hotel & Grounds (304)
Bathroom (39)
Family and Play Areas (8)
Questions & Answers
Ask a question
MarraOO7
November 13, 2017|
Answer
Response from icastilloalvarado | Property representative |
Dear Marra007 , thank you for chosing Nh Ciudad de Santiago , a private taxi from the Hotel to San Antonio will cost you approximately 300 USD ( it's a long distance) Kindest regards Ignacio Castillo Front Office Manager
0
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Google Translation
MarraOO7
October 12, 2017|
AnswerShow all 2 answers
Response from icastilloalvarado | Property representative |
Dear Mrs Marra,thanks for your question San Antonio is near from Valparaiso , so you have to take a bus from San Antonio to Santiago, then at central station a taxi or subway ( Salvador Station) to our Hotel Kindest regards
1
Vote
Google Translation
Keota A
September 30, 2017|
AnswerShow all 3 answers
Response from icastilloalvarado | Property representative |
Dear Mr Keota, Thank you for your question! , we dont have shuttle, only private taxi , the cost is 27.000 CLP. Kindest regards
0
Votes
Google Translation
Room Tips
"email the hotel with your requirement prior to your visit"
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"Taxis issue: all three taxis we used at first said, at first, that they did not know this hotel, even though..."
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"Corner room is best"
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"some views are definitely better than others. since we came on a group tour, we didn't have much choice."
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