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Santiago Marriott Hotel

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#25 of 197 Hotels in Santiago
Certificate of Excellence
GreenLeadersBronze level
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Santiago Marriott Hotel
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1,297 Reviews from our TripAdvisor Community

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Showing 579: English reviews
Chicago, Illinois
Reviewed 5 days ago NEW

On a personal trip in Santiago for several days. I tried a small local hotel, that wasn't really comfortable; so I moved to the Marriott. This place was instantly comfortable ( and not much more expensive than the local hotel). It is in a good neighborhood, but not centrally located, so you will have to take a taxi or train...

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Helpful?
Thank GilmerSensei
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear GilmerSensei, We are very pleased that you felt instantly comfortable at Santiago Marriott Hotel. Thank you for writing your review on Tripadvisor. We hope you visit us again if your travel plans bring you back to Santiago. Kind regards, Victor Parada General Manager

Reviewed 1 week ago NEWvia mobile

The hotel was great -cool facilities and so, but the service could not have been worse. The room service has a poor offer and takes more than hour to arrive. You might have a hard time explaining front staff your special needs. Sometimes they might even be rude.

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Helpful?
Thank Nicolás M
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Nicolás, Thank you for sharing your comments on Tripadvisor. We are happy that you found our property great but regret knowing that the service provided by our staff did not meet your expectations, we will share your feedback with them with a view to continual improvement. We hope to have another chance to be of service to you in...

Honolulu, HI
Reviewed 1 week ago

I never thought the highlight and single most enjoyable element of our 5 nite visit to Santiago would be the hotel itself! But this Marriott rocks!!! The Executive Lounge was beyond any expectation or experience we've had at other Marriotts. The staff was extraordinary and exceptional in every way... every single one of them. Courteous, attentive, congenial and energetic is...

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Helpful?
Thank paulyduckduck
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear paulyduckduck, We are delighted that you had an extraordinary experience at Santiago Marriott Hotel. Thank you so much for sharing your comments and for highlighting the attitude and service provided by Tee, Diego, Francisco and Tomas. We will share your comments with all the team to encourage them to keep on focussing on service. We hope to see you...

Annapolis, Maryland
Reviewed 1 week ago

We were very pleased with our stay at the Santiago Marriott. The staff was excellent and, in particular, took exceptional care of one in our party who needed medical attention. They went above and beyond! The food in the bar area is very good and, if you don't want to eat in the hotel, there are many restaurant options in...

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Helpful?
Thank Frank2842
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Frank, We appreciate you taking the time to write your review on Tripadvisor. Thank you for your kind words about our staff, we are very pleased that you felt our team went above and beyond to take care of our guest in need medical attention. We hope you visit us again in the future. Kind regards, Victor Parada Gerente...

Villa Park, California
Reviewed 2 weeks ago

My wife and I stayed at this Marriott hotel for two nights at the beginning of January, 2017. The hotel is conveniently located near a large shopping center. Importantly, there is a LATAM office in the shopping center. We had a flight from Santiago to the Falkland Islands. We had trouble doing the on-line check-in for our flight but a...

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Helpful?
Thank John H
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear John, We are very pleased that you and your wife enjoyed your stay with us and found our location convenient. Thank you for sharing your comments and for highlighting the service and food quality from Room Service. We hope you visit us again if your travel plans bring you back to Santiago. Kind regards, Victor Parada General Manager

Reviewed 2 weeks ago

Stayed here for 6 days at a conference. Had a upscale suite with extra business room, which was convenient. Staff in general was very friendly and helpful. Food at breakfast had a good variety, even some baguette slices. Power outlets for several standards. Now to the not so good stuff: - location is remote, 5-6 miles from city center, it...

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Helpful?
1Thank Thomas W
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Thomas, Thank you for writing your review on Tripadvisor. We are pleased that your suite and the food offerings at breakfast were of your liking and that you found our staff very friendly and helpful. Our guests usually enjoy our prime location in Las Condes neighborhood, but we understand that for some guests staying downtown is more convenient. We...

Alpharetta
Reviewed 3 weeks ago

What a wonderful hotel! The rooms were high quality and very well maintained. The hotel is in a great location for shopping options and exploring various restaurants. But the most outstanding aspect of the hotel is the staff! The front desk and room service people were amazing.They not only made us feel very welcome each minute of our stay but...

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Helpful?
Thank Wayne S
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Wayne, We are very pleased to know that you felt very welcome each minute of your stay and that our team worked hard to provide exceptional service in every need you had. Thank you for sharing your positive comments on Tripadvisor. We hope you visit Santiago again in the near future and we can welcome you at our property....

Reviewed 3 weeks ago

Location is the best thing going for this hotel, it is situated in the very nice and well to do neighborhood of Las Condes, the modern corner of the city. Contemporary residential and office buildings abound and a major shopping center that caters to the very luxury and mid price market is a 5 minute walk, pick from over 400...

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Helpful?
Thank Joel R
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Joel, We appreciate you taking the time to share your experience on Tripadvisor and we are very pleased that our location in Las Condes neighborhood was of your liking. Your opinion is very important to us and it helps us to identify areas that need improvement, please accept our apologies for the inconveniences experienced while in our care. We...

Cape Coral Fl
Reviewed 3 weeks ago

My husband and I stayed here for 4 nights post a cruise that ended in Valparaiso. This hotel has all the amenities as it caters to international business travelers. There are 3 dining venues on site, a full service bar with an excellent mixologist, Fernando, and a reliable on site car service you can arrange for a fee. We are...

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Helpful?
Thank sunnycc5
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear sunnycc5, Thank you for sharing your experience at Santiago Marriott Hotel and for highlighting the service provided by Fernando and the concierges. We are pleased to read that you would certainly stay at our property again and recommend us for both tourists and business travelers. We hope you visit us again in the future. Kind regards, Victor Parada General...

Chicago, Illinois
Reviewed 4 weeks ago

Beautiful hotel in a great, safe area. Close to an amazing shopping mall. We had a great room with a beautiful view. All the staff were extraordinary; so helpful and friendly Francisco, the Bell Man was especially helpful as we checked our baggage before we departed and Andres at the Front Desk was also helpful and very professional.

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Helpful?
Thank tinastravel
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear tinastravel, It makes us very happy to read that Santiago Marriott isa fantastic hotel for you. Thank you for sharing your compliments to our staff and for pointing out how helpful Francisco and Andrés were. We hope your travel plans bring you back to Santiago and we can welcome you again at out property. Kind regards, Victor Parada General...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Cafe Med
Cafe Med
Cuisines: Mediterranean
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Santiago Marriott Hotel

Address: Avenida Presidente Kennedy 5741, Santiago 6772208, Chile
Location: Chile > Santiago Metropolitan Region > Santiago
Price Range: $146 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Santiago Marriott Hotel 4.5*
Number of rooms: 280
Reservation Options:
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Also Known As:
Marriott Santiago
Santiago Marriott
Hotel Style:
#3 Business Hotel in Santiago
#9 Family Hotel in Santiago
#9 Green Hotel in Santiago
#15 Romantic Hotel in Santiago
#15 Luxury Hotel in Santiago
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Questions & Answers

Here's what travelers have asked, with answers from Santiago Marriott Hotel staff and other travelers.
17 questions
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See all questions (17)

Questions? Get answers from Santiago Marriott Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Any corner room would provide wonderful views in any direction, higher up the better.”
 of 5 bubbles paulyduckduck, 1 week ago | Read review
“Upgrade to concierge level, so you may have access to the executive lounge. It's worth it. Also higher floors offer better view.”
 of 5 bubbles figburrata, Jan 3, 2017 | Read review
“Try asking for the corner suites ... they might have one free and you might get lucky”
 of 5 bubbles marcosb495, Dec 11, 2016 | Read review
“ask for high floor facing Andes.”
 of 5 bubbles RuppertNewYork_NY, Dec 6, 2016 | Read review
“Ask for view of Andes”
 of 5 bubbles lisasB3777TB, Oct 18, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question