InterContinental Santiago, an IHG Hotel
Avenida Vitacura 2885 Las Condes, Santiago 7550024 Chile
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About
#69 of 261 hotels in Santiago
Location
4.5
Cleanliness
4.1
Service
4.0
Value
3.8
InterContinental Santiago, one of the most elegant hotels in the city, is in the middle of the new business district. The neighborhood has a lot of exclusive shops and restaurants. Walking distance you find the largest shopping center in Latin America: Costanera Center; US Embassy; World Trade Center, Bicentennial Park and Metro stations. The hotel is just 20 minutes away from the airport and downtown, where you can see a lot of historic and touristic attractions like San Cristobal Hill, Santa Lucía Hill, Gabriela Mistral Cultural Center, La Moneda Palace, Plaza de Armas, Yungay neighborhood, Lastarria neighborhood and Bellas Artes museum.
If you prefer, you can be skiing in under an hour or seeing the sunset in the ocean in less than two.
InterContinental Santiago has 381 rooms, including 10 executive suites and 1 presidential suite. It also has four restaurants with international gastromy, one bar and one coffee shop.
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Property amenities
Paid private parking on-site
Paid wifi
Heated pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Sauna
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Telephone
Minibar
Flatscreen TV
VIP room facilities
Iron
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Centrally Located
Languages Spoken
Spanish
Location
94Great for walkers
Grade: 94 out of 100
79Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
Avenida Vitacura 2885 Las Condes, Santiago 7550024 Chile
Name/address in local language
Getting there
TobalabaSantiago Metro8 min
TobalabaSantiago Metro8 min
Rental CarsSee rental cars from $23/day
780Reviews21Q+A62Room tips
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Service and rooms are good. However concierge service is poor. They have no spa and really when you go to the gym it’s like going crack to the 1900s except most machines don’t work. Hotel management doesn’t listen. My husband stays here once a month for one week . I guess no more
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Date of stay: June 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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On The Road Again wrote a review May 2023
Fort Lauderdale, Florida3090 contributions491 helpful votes
+1
I read several recent reviews of this property saying that it’s in urgent need of renovation. Well, this might be one of the most outdated Intercontinental I stayed in and, yes they need to start a renovation soon, but the hotel is still great and extremely comfortable. The rooms and bathrooms are very spacious, and the staff is super nice. The location is great and there are many good restaurants a short walk away. Their breakfast could improve a bit in terms of options. The day I arrived there WiFi had serious issues but as soon as I complaint it was quickly fixed. I would stay here again with no issues.
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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The room was rather dated and with a musty smell. Iron cord was too short and ironing board was terrible. Breakfast was busy and unpleasant. However great location and friendly staff, which to me is very important
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Date of stay: November 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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I had a delightful experience here! The staff was friendly, helpful, and professional. The area around the hotel was vibrant. I have nothing but positive things to say about this hotel. The hotel was clean and well-maintained. The have only two minor annoyances - I wish they had placed a garbage can next to the sink in the main bathroom, and I wish they had put labels by the food in the lounge. For example, it is helpful to know if the empanadas had pork in them.
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Date of stay: March 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We were part of a tour group and this was our base. It’s a nice hotel and convenient to the restaurants a few blocks away. The room is spacious with a king size bed. Bottle water was provided. There is a small refrigerator and a coffee maker. What we lacked was air conditioning. Maintenance came and looked but nothing changed. A good selection of hot and cold food for breakfast.
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Date of stay: February 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at InterContinental Santiago, an IHG Hotel
Responded Mar 14, 2023
Hello, Lee K We are very interested in your opinion about your stay with us on our property. We need insights like yours to improve our quality and constantly aim higher for the enjoyment of our guests. Thank you for your feedback and for choosing us for your stay. I apologize for the situation you described, and I have shared your sentiment with our management to ensure proper action is taken. Nothing makes us happier than delivering the best experience to our beloved guests. Hopefully, we'll get another chance to show you we have made the necessary adjustments to offer you a much better stay. See you soon! Alejandro G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I are retirees making our first visit to South America next month. We booked a non-refundable room during a sale. Concerned by the complaints published here, I tried to get IHG to cancel our booking but IHG insisted that there was no flexibility in this matter. It was a mistake not to have consulted TripAdvisor first before selecting this hotel. For now, we can only keep fingers crossed for a decent stay. IHG’s reply to me: We are very sorry for the inconvenience. Your feedback is important to helping us improve our service. Upon checking, you booked at a restricted rate, which states "Canceling your reservation or failing to arrive will result in forfeiture of your deposit. Taxes may apply. Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation.” You may contact the hotel directly for further assistance with your reservation. We do hope you will give the hotel a chance for your stay. We will share your feedback with the hotel team for review.…
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at InterContinental Santiago, an IHG Hotel
Responded Mar 3, 2023
Hi Road801650, We appreciate you providing us with feedback regarding your stay at our hotel. We are pleased that you have chosen to do business with IHG® Hotels & Resorts. We try our best to serve guests the best we can, and I'm sorry we didn't meet your basic expectations. I imparted your feedback to the hotel management. I have faith in their resolution to provide superior service. I sent you a private message to discuss this further. I hope you read it at your most convenient time. Sincerely, Renz A. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived with about 16 other couples, being at the back of the line, with only one person checking us in it took over an hour. Our room was very tired, all the furniture was old and very well used. You had to say in the middle of the bed or you would roll on the floor. Windows were not sound proof at all. The bathroom was also very tired, with the usual slow moving drains. We did appreciate the heated mirror. We can only hope there is better options while in Santiago.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at InterContinental Santiago, an IHG Hotel
Responded Feb 28, 2023
Dear BeaversTravelWell, Thank you for selecting our hotel while visiting Santiago and for taking the time to provide feedback about your experience. Pleasure having you as our guest. I am truly sorry that you did not experience an exemplary stay due to your check-in experience and the comfort of our room. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your comments for the management to improve. In the midst of your experience, I am glad to know that the heated mirror was still appreciated. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have been staying at this hotel for over 8 years, always in January.We get a good rate since we stay 30 days! Reservations people are attentive and reply as soon as we ask for a quote! The reception is manned by at least 4 people at a time and if you ask one to do something they are quite good and eager to help. Only once we had a problem because the person we asked for help, left the desk and did not tell the colleagues of our request. Most commendable are two of the staff members: Jose Manuel Severino, the Chief Concierge for whom no task is too hard to solve. He is polite, resourceful , intelligent, very kind and super knowledgeable. Also found the manager of the breakfast room, Gerardo Arias to be extremely attentive to every guest's every need. Looking forward to coming back next December …
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Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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iNeedMoreTime2Travel wrote a review Dec 2022
Washington DC, District of Columbia47 contributions59 helpful votes
What a wonderful experience! This is my second time at this property. Every staff member I came into contact with was outstanding. Front desk, breakfast servers, concierge, men at the doors and everyone else provided five star service. I would stay here again. I was amazed at how the staff remembered me from day to day. One staff member even remembered me from my stay in 2019 (the concierge skateboarder-I don’t know his name) Diego at the front desk was so helpful too. Actually every staff member acted like nothing I requested was a problem. And trust me I can be a high maintenance traveler. They met every request with a smile and prompt service. Keep up the outstanding service! My only advice to management would be to upgrade the bathrooms. While I loved that the shower stalls were separate, the bathroom felt old. (The bed and leather couch was great)…
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Date of stay: December 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We stayed here for 2 nights at the beginning of a Vantage Travel tour of 4 South American countries. Fortunately, we were able to access our room early in the day after our 7:00 a.m. arrival from the U.S. I was afraid that we would have to hang out in the lobby for hours waiting for our room to be ready! The hotel is in a great location for access to restaurants and is very safe. The staff were pleasant and helpful. The room was spacious and well appointed and very quiet, but the bathroom was worn and a bit shabby, particularly the stained countertop and corroded fixtures. Internet access was spotty and weak. The breakfast room was pleasant, but hot foods (eggs, sausage and bacon) were always lukewarm.
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$143 - $180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental santiago hotel santiago
LOCATION
ChileSantiago Metropolitan RegionSantiagoLas Condes
NUMBER OF ROOMS
382
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Frequently Asked Questions about InterContinental Santiago, an IHG Hotel
Which popular attractions are close to InterContinental Santiago, an IHG Hotel?
Nearby attractions include Lucid Dreams VR Center (0.3 miles), Casa del Habano (0.3 miles), and Sala de Arte CCU (0.3 miles).
What are some of the property amenities at InterContinental Santiago, an IHG Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at InterContinental Santiago, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Santiago, an IHG Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at InterContinental Santiago, an IHG Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to InterContinental Santiago, an IHG Hotel?
Conveniently located restaurants include Pinpilinpausha, Lila Restaurante, and Signore.
Are there opportunities to exercise at InterContinental Santiago, an IHG Hotel?
Yes, guests have access to a fitness center, a heated pool, and a sauna during their stay.
Does InterContinental Santiago, an IHG Hotel have airport transportation?
Yes, InterContinental Santiago, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Santiago, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Santiago, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to InterContinental Santiago, an IHG Hotel?
Many travelers enjoy visiting Teleférico Santiago by Turistik (0.8 miles), Funicular de Santiago by Turistik (2.3 miles), and Centro Cultural Palacio de la Moneda y Plaza de la Ciudadanía (3.6 miles).