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InterContinental Santiago

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InterContinental Santiago
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682 Reviews from our TripAdvisor Community

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Showing 358: English reviews
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

After some remodeling and updates to the rooms is a real pleasure to stay it this hotel. Spetialy if is it for business or convention. Top notch food and impecable services, you would not spect for more. In the center of "Sanhattan" is a premium quality safe choice.

Helpful?
Thank Bernardo S
Andrea R, Director of Operations at InterContinental Santiago, responded to this review

Dear guest, we are happy to know that your stay was so enjoyable. We made a great effort with the remodeling of our rooms and lounges, so it is very comforting to know that they were of your taste. We hope to still being your choice in Santiago and that you can come back soon. Best regards, Andrea Ramírez Vera... More 

Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Probably the best hotel in Santiago. Service is excellent. Staff is attentive and friendly. Amenities are in great condition and facility overall is clean and well maintained. Breakfast and dinner were amazing, restaurant is recommended. Perfect for business trips

Helpful?
Thank Juan C
Andrea R, Director of Operations at InterContinental Santiago, responded to this review

Dear Guest, we are pleased to read your words. It is a great pleasure for us to serve our guests. and if that creates a memorable experience, we are honored. We appreciate you wanted to share it through TripAdvisor. We hope to see you soon in our hotel. Best regards, Andrea Ramírez Vera Director of Operations More 

Dallas, Georgia
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 21, 2016

I have stayed in a few Intercontinental properties, but this was my first trip to Santiago. The hotel was clean, comfortable and convenient for my business trip. The highlight for me was the friendly wait staff at breakfast. The lowlight was checkout, very busy, poorly staffed and slow.

Helpful?
Thank Harrydawgsdad
Andrea R, Director of Operations at InterContinental Santiago, responded to this review

Dear Guest, thank you for your comments through TripAdvisor. We regret any inconvenience to check out, but we would like to told you that it was an isolated problem, so we hope that on your next visit you can enjoy your stay without drawbacks. Best regards, Andrea Ramírez, Director of Operations More 

Sydney, Australia
Level Contributor
264 reviews
175 hotel reviews
common_n_hotel_reviews_1bd8 231 helpful votes
4 of 5 stars Reviewed May 15, 2016

I stayed at this hotel for couple of days during my Latin America business trip. Hotel is in the business district of Santiago. There are couple of restaurants and cafes around the hotel. Service is very inconstant, really depends on who you get. Check in staff was so cold, she hardly greeted me. I am not sure this is cultural... More 

Helpful?
Thank melbcollege
Andrea R, Director of Operations at InterContinental Santiago, responded to this review

Dear Guest, we regret that your experience has not been entirely satisfactory. We will inform to our Front Desk Manager about your comments, and will take notes on them to improve our service. We would love to receive you in the near future in order to give you a memorable experience. Best regards, Andrea Ramírez Vera Director of Operations More 

San Antonio, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed May 4, 2016

Intercontinental staff always give me the best service and lately four days of stay for business make me feel like a king in this hotel. Hope that one day can arrive just for fun. So I can recommend this hotel, specially for how kindness is the staff.

Review collected in partnership with this hotel

Helpful?
Thank ManuMosquera
Andrea R, Director of Operations at InterContinental Santiago, responded to this review

It is very pleasant to read comments like yours. In fact, it is an honor to know that we are achieving our goal of providing memorable stays. Thanks for taking the time to write through this platform, and we hope that you can take the necessary rest and visit us again in the near future. Best regards, Andrea Ramírez Vera... More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed May 1, 2016 via mobile

A really bad experience. Upon arrival, the lobby was crowded with a Qantas crew. Only 2 employees to do the check in. 20mn in line. Upon check out, again the Qantas crew but this time, only one employee to take care of the crowd. Upon my request, the receptionist called the other tower for help. But they never showed up!... More 

Helpful?
1 Thank Arnaud g
Andrea R, Director of Operations at InterContinental Santiago, responded to this review

Dear Guest, we regret the inconvenience that you had to face. I would like to extend my sincere apologies, and assure you that we have taken note of your comments to correct the situation. Thank you, anyway, by the feedback that has given us through TripAdvisor, it’s very important for us. We would be pleased to welcome you again and... More 

Texas
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 1, 2016

I have stayed in many other Hotels of the Intercontinental group of properties. This one truly displayed excellence in service from check in to check out, friendly and attentive staff throughout the stay which definetely makes the hotel the place of choice in the financial and business district of the city, great location for a walk to a nearby shopping... More 

Helpful?
Thank FourSunTravelers
Andrea R, Director of Operations at InterContinental Santiago, responded to this review

Dear guest, we are very pleased to know that your stay was satisfactory and you could enjoy both our location and facilities. Thank you for the time you used to write through TripAdvisor, it is very gratifying to know that we have fulfilled our commitment to providing an excellent service. We hope to have the honor of a new visit... More 

Henley-on-Thames, United Kingdom
Level Contributor
149 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed April 21, 2016

Took a room in the Club Tower with access to the Club Lounge which is a nice calm spot for working and enjoying the complimentary beverages available most of the day strating with light breakfasts in the morning through to three hour happy hour from 7 till 10 pm when you can enjoy snacks, decent wines and spirits etc. The... More 

Helpful?
Thank GastroInn
Andrea R, Director of Operations at InterContinental Santiago, responded to this review

Dear guest, what a lovely review you wrote! Thank you very much for each of your words. We are pleased to read that you spent a good time at our hotel and, even more, that you wanted to share your memorable experience. We are here to serve you, and we hope to having you back soon again. Be always welcome.... More 

Delray Beach, Florida
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed April 15, 2016 via mobile

I am compelled to share my terrible experience with room at Santiago intercontinental hotel . Poor reflection of hotel management . Room is dingy, dirty, decrepit, wall paper warped, broken toilet, no hot water, poor tv reception , filthy carpets and filthy curtain shades. This property ranks as the worst hotel for cleanliness, comfort. Poor lighting .

Helpful?
1 Thank Daniel V
Andrea R, Director of Operations at InterContinental Santiago, responded to this review

Dear guest, we regret that your experience hasn't been entirely satisfactory. We offer our sincere apologies. Anyway, we appreciate the time that you took writting your comments through TripAdvisor as well we can improve our service. We will take note, and it would be an honor to have you again with us, this time to your satisfaction. Sincerely, Andrea Ramírez... More 

Los Angeles, California
Level Contributor
268 reviews
254 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
5 of 5 stars Reviewed April 13, 2016 via mobile

I have stayed at this InterContinental hotel several times over the past 10 years or so. Their Royal Ambassador treatment is a suite upgrade with club. Seems that they have fixed the internet that has caused issues on my stays last year. This time the connection was good and enough bandwidth. I like the location in La Condesa business and... More 

Helpful?
1 Thank LoyaltyLobby
Andrea R, Director of Operations at InterContinental Santiago, responded to this review

Dear guest, what a great honor it is to know that you have chosen us for so long, and especially knowing that we were able to maintain your loyalty fulfilling your expectations. Thank you for the time you took to write through TripAdvisor, and we hope to give you memorable moments for many years. Best regards, Andrea Ramírez Vera Director... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
FASHIONABLE ELEGANCE IN PRESTIGIOUS EL GOLF The new financial district is a fitting locale for InterContinental Santiago, one of the city's most elegant hotels. Upscale shops and restaurants share the neighborhood, and top attractions such as San Cristobal Hill, Plaza de Armas and La Moneda Presidential Palace are nearby. You can be skiing in under an hour or sailing the ocean in less than two. ... more   less 

Additional Information about InterContinental Santiago

Address: Avenida Vitacura 2885 | Las Condes, Santiago 7550024, Chile
Location: Chile > Santiago Metropolitan Region > Santiago
Price Range: $176 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Santiago 4.5*
Number of rooms: 377
Reservation Options:
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Also Known As:
Intercontinental Santiago Hotel Santiago
Hotel Style:
#34 Romantic Hotel in Santiago
#35 Luxury Hotel in Santiago
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