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Crowne Plaza Santiago

1,248 reviews
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Traveler (573)
Room & Suite (180)
Dining (67)
Overview
  • Excellent47%
  • Very good39%
  • Average10%
  • Poor3%
  • Terrible1%
Travelers talk about
“tennis courts”(10 reviews)
“fuente alemana”(5 reviews)
“executive room”(6 reviews)
Free Internet
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4.0 Star Hotel
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Rooms
Dec 24Dec 25
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1 room, 2 adults, 0 children
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Reviews (1,248)Write a Review
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11 - 15 of 461 reviews
Reviewed September 28, 2017

The location is great, rooms are comfortable, restaurant is superb (the buffet is very good) and breakfast is great. The staff is generally very friendly and the hotel would get 5* from me if it wasn't for one very arrogant, unfriendly and unprofessional person in...More

Thank Leela888
Response from FGarcia-GM, General Manager at Crowne Plaza SantiagoResponded September 29, 2017

Dear Leela888: We really appreciate your review about our hotel. I am pleased you noticed the helpful service provided by our staff and the good location of our hotel, which is very convenient. On the other hand please accept our sincere apologies for the uncomfortable...More

Reviewed September 25, 2017

Stayed here for a weekend (first time in Santiago). The location was perfect for us. It was a 5 minute walk to Barrio Lastarria, Bellavista, and Castillo Hidalgo. It was also a 15 minute walk into downtown/Plaza de Armas. Again, we were really happy with...More

1  Thank DBrick0711
Response from FGarcia-GM, General Manager at Crowne Plaza SantiagoResponded September 26, 2017

Dear DBrick0711: We appreciate you have posted your experience about Crowne Plaza Santiago. We are happy to know that you really had a first class service. We have a great team that everyday are working carefully to make your stay memorable and outstanding. Effectively you...More

Reviewed August 30, 2017

The hotel has a nice location, comfortable rooms, nice fitness center. Breakfast I tnink became more limited compared to 3 years back. Nice music performance in the lobby every evening. Personel is welcoming and friendlyMore

1  Thank Ksepa
Response from FGarcia-GM, General Manager at Crowne Plaza SantiagoResponded August 31, 2017

Dear Ksepa: Thank you so much for staying with us and for sharing your experience about our hotel. I am pleased to hear you enjoyed a nice and comfortable stay with us, and that you feel you received great service. It's something our staff takes...More

Reviewed August 28, 2017

the location is quite good as it is situated in a nice and quiet area. As with other Crowne Plazas I have stayed in (two in China) their locations are very good but they do not bother with upkeeping the hotel. THe decor is dated...More

Thank Mariana M
Response from FGarcia-GM, General Manager at Crowne Plaza SantiagoResponded August 30, 2017

Dear Mariana: Thank you for taking the time to review our property. I am pleased you noticed the good location of our hotel, which is very convenient. I also want to share with you that soon we are planning a project to renew our facilities....More

Reviewed August 8, 2017 via mobile

This review is for people like me. For others it might be good. But I did not liked it. 1. The television does not have a usb connection, so all time you can see only Spanish programs, picture quality is also not of a hotel...More

Thank travellor_Business
Response from FGarcia-GM, General Manager at Crowne Plaza SantiagoResponded August 9, 2017

Dear Guest: Thank you for posting your review about our hotel. I regret the bad experience you had during your stay, so we apologize for these inconveniences. We strive daily to provide the best quality service to our guests. We have seen your observations on...More

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Traveler (573)
Room & Suite (180)
Dining (67)
Pool & Beach (17)
Hotel & Grounds (315)
Bathroom (41)
Business Center & Event Rooms (8)
Family and Play Areas (2)
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Room Service
Business Center with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
$119 - $279 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Spa Hotel in Santiago
#17 Family Hotel in Santiago
#25 Romantic Hotel in Santiago
#25 Luxury Hotel in Santiago
#30 Business Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$119 - $279 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Spa Hotel in Santiago
#17 Family Hotel in Santiago
#25 Romantic Hotel in Santiago
#25 Luxury Hotel in Santiago
#30 Business Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms
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