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Crowne Plaza Santiago

Avenida Libertador Bernardo o'Higgins 136, Santiago 8331030 Chile
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (792)
Room & Suite (288)
Dining (128)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 09/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Santiago
Updated 09/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#59 of 240 hotels in Santiago
Travelers' Choice
The Crowne Plaza Santiago Hotel is ideally located in midtown Santiago at the entrance to Providencia and the principal stree area, the business and cultural center of the city. Our rooms offer spectacular views of the city and the Andean Mountain Range. Rooms are equipped with high speed internet dataports upon request, WI-FI, two-line telephone, coffee-maker, iron and ironing board. Only minutes away from the Downtown area we are ideally located close to shopping and business, government offices, very close to the Presidential Palace 'La Moneda'. Two blocks away from the Metro Station and Santiago's best tourist areas. Come visit us, at the Crowne Plaza Santiago Hotel and enjoy our five star service, whether on business or leisure, we will make your stay an unforgettable one. Bienvenidos a su casa en el Crowne Plaza Santiago.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Parking garage
Rooftop pool
Outdoor pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Coffee shop
Breakfast available
Breakfast buffet
Happy hour
Kid-friendly buffet
Special diet menus
Car hire
Banquet room
Meeting rooms
Couples massage
Baggage storage
Currency exchange
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Wardrobe / closet
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
City View
Languages Spoken
English, Spanish, Portuguese


Full view
100Great for walkers
Grade: 100 out of 100
152Restaurantswithin 0.3 miles
40Attractionswithin 0.3 miles
1,542Reviews57Q+A100Room tips
Traveler rating
  • 688
  • 608
  • 173
  • 50
  • 23
Time of year
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Popular mentions
641denise wrote a review Mar 2020
Hertford, United Kingdom55 contributions17 helpful votes
We spent two nights pre-Antarctica Cruise. A very pleasant location and helpful attentive staff. Our room was comfortable and clean and room service was suitably prompt. We would recommend as a good location.
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Date of stay: February 2020
Room Tip: We were Level 4 overlooking pool - perfectly nice and quiet
See more room tips
Response from IHGService, Guest Relations Manager at Crowne Plaza Santiago
Responded Apr 22, 2020
Hi there Denise Thank you so much for your review and taking the time to write it. We are delighted to see that you enjoyed and liked our property and seeing the score, we understand there is still much to be done and improve. Rest assured your review will be forwarded to our management to improve the quality of our service and facilities. Thank you so much for choosing us for your stay and please try to stay healthy and safe. See you soon! Alejandro G. Case Manager. IHGService.
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Carole E wrote a review Feb 2020
Charlottetown, Canada6 contributions2 helpful votes
We stayed for a couple of nights after a cruise. Great location. There are 2 towers. I think we were in the old one. The rooms were large and the bed comfortable. For our purposes, it was a great place to say. Hopefully will be back
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Date of stay: February 2020
277jenny wrote a review Feb 2020
Pottsville, Australia4 contributions5 helpful votes
We arrived on 29/1/20 in Santiago to find it all boarded up and covered in graffeti. No warning from the hotel, nothing despite emailing them separately from the booking. However security sent us to the Intercontinental Hotel which claimed the same in money we had paid for the Crowne Plaza in advance and where I had money stolen from a locked room. In addition I would not recommend the Intercontinental. Room 627 was old, hot water was a problem, air conditioner was noisy and the key card to the room was continually not working for the room or the lifts.
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Date of stay: January 2020
2 Helpful votes
Response from IHGService, Guest Relations Manager at Crowne Plaza Santiago
Responded Feb 16, 2020
Hello 277jenny, Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. I am sorry to learn that you were not informed that our hotel was not in operation. Due to the civil unrest in the area, our hotel has not opened yet. I already shared your comments with our hotel management and I'm confident that they will take the necessary steps to ensure proper information will be sent out. I sent you a private message to discuss your review further, and regain your trust in our hotel. Thank you for choosing our Crowne Plaza Santiago and we hope to see you back once we open our doors. Safe travels, Deborah R. Case Manager IHGService
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Jim C wrote a review Jan 2020
Dublin, Ireland42 contributions59 helpful votes
We arrived at this hotel, by taxi, from the airport after travelling from Dublin Ireland for over 24 hours on 4th Jan 2020, to find to our horror, that it was empty, wrecked, covered in graffiti and abandoned. Our taxi driver had to take us to an alternative hotel. The amazing thing is that today 25th Jan 2020 it is still being advertised on the Crowne Plaza website as available for bookings.
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Date of stay: January 2020
Room Tip: Don't go There
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4 Helpful votes
Response from IHGService, Guest Relations Manager at Crowne Plaza Santiago
Responded Feb 9, 2020
Hello Jim C, I only want pleasant lodging experiences for you, and I appreciate your taking the time to share your experience. I have shared your comments with the relevant teams, to ensure similar issues are avoided in the future. I have also sent you a private message regarding your experience. Best regards, Clayton G. Case Manager IHGService
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karren wrote a review Dec 2019
Sydney, Australia680 contributions93 helpful votes
The rooms were a little old, but all the amenities were there. We had two short very comfortable stays. The hotel is in walking distance to a lot of bars and restaurants. The included breakfast was excellent. On our second visit we had access to the Club Lounge. It was well worth the extra charge to have breakfast and evening drinks and food in the Club Lounge.
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Date of stay: June 2019
1 Helpful vote
Response from FGarcia-GM, General Manager at Crowne Plaza Santiago
Responded Jan 2, 2020
karencV4785NQ: We truly appreciate your review about your stay at our hotel. We are pleased to read that you enjoyed your time with us, and you liked our location and service. Thank you for your time and preference. Kind regards,
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$101 - $248 (Based on Average Rates for a Standard Room)
crowne plaza santiago, santiago crowne plaza
ChileSantiago Metropolitan RegionSantiagoSan Francisco
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Frequently Asked Questions about Crowne Plaza Santiago
Which popular attractions are close to Crowne Plaza Santiago?
Nearby attractions include Chile Dream Tours (0.3 miles), Barrio Lastarria (0.2 miles), and Museo Violeta Parra (0.1 miles).
What are some of the property amenities at Crowne Plaza Santiago?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Santiago?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Santiago?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Santiago?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Crowne Plaza Santiago?
Conveniently located restaurants include Le Bistrot Viet, Chipe Libre - República Independiente del Pisco, and The Singular Restaurant.
Are there opportunities to exercise at Crowne Plaza Santiago?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Crowne Plaza Santiago have an airport shuttle?
Yes, Crowne Plaza Santiago offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Crowne Plaza Santiago located near the city center?
Yes, it is 0.8 miles away from the center of Santiago.
Are any cleaning services offered at Crowne Plaza Santiago?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Santiago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.