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Crowne Plaza Hotel Santiago

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#36 of 194 Hotels in Santiago
Certificate of Excellence
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952 Reviews from our TripAdvisor Community

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Showing 374: English reviews
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Excellent hotel!! Staff personnel are awesome service is great rooms are eccellent service is top notch! I had a very pleasent stay , Hostess Patricia was awesome! I cngratulate all paersons at hotel for making my stay care free and enjoyable.. Will definitly stay here again..

Helpful?
Thank Robert O
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

I booked this hotel at the beginning and end of our two weeks in Chile. I agree with other reviewers that the location is convenient, but aside from that this hotel was pretty disappointing. The service was icy cold. We tried to order breakfast to the room and upon asking for a "pastry assortment" we basically got a basket of... More 

Helpful?
Thank fltraveller83
Alejandra S, Public Relations Manager at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: Thank you for posting your experience at our hotel. It is regrettable to know of your overall dissatisfaction and we are deeply sorry for the experience you had during your stay and please accept our apologies for this. We value your comments as they enable us to further improve the quality and services we offer to our guests.... More 

NY State
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is a superb base for exploring Santiago. The location is perfect on Av. Libertador Bernardo O'Higgings (Av. Alameda), close to two stations (Baquedano and U. Catolica) of line 1 of the Santiago metro, which can connect you to pretty much anywhere you need to go. Services were first-class, with the staff being able to address pretty much any request... More 

Helpful?
Thank ctrl_mike
Alejandra S, Public Relations Manager at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: Thank you very much for your valuable feedback. We certainly feel very satisfied when we are able to exceed our guest’s expectations as it is our aim, to provide a personalized and quality service to our distinguish guests. It will be a big pleasure to have you back with us in the near future. More 

Brasilia, DF
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Very well located. Near bela vista (10 min walk) , lastarria (5 min), providencia and also very close to a subway station. The room was big with very good beds and a good bathroom. The gym is very well equiped. If you will not have breakfast at the hotel there are many places nearby.

Helpful?
Thank Leandro F
Alejandra S, Public Relations Manager at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: Thank you for staying with us and providing us with your valuable feedback. We are pleased that you enjoyed our rooms and you liked our location. I really hope you come back to our property and enjoy again all our facilities and service. Sincerely., More 

Sydney, New South Wales, Australia
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel chain is pretty consistent in terms of quality of rooms and amenities, but it has to be in the right part of town and this one certainly is. Right next to the Barrio Lastarria and the Red Metro line, walking distance to Cerro San Cristobal, Parque Forestal and the Barrio Italia. But what makes this particular Crowne Plaza... More 

Helpful?
Thank Rick L
Alejandra S, Public Relations Manager at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: We truly appreciate your review about your stay at our hotel. We are pleased to read that you enjoyed your time with us, and you liked our hotel and service. I really hope you come back to our property and enjoy again all our facilities and our staff. Kind regards, More 

Seoul, South Korea
Level Contributor
17 reviews
9 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

*Good: Easy access to the Santa Lucia Hill and other historical ares by walk. Kind Employees. Satisfying services. Large supermarket nearby. *Bad: Food at the restaurant was not cost effective. Also Salad and Sandwich was too salty.

Helpful?
Thank Guijong B
Alejandra S, Public Relations Manager at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: Thank you for your comments, we much appreciate it. It’s regrettable that you didn´t have a good experience with the food at the Restaurant, please accept our sincere apologies . We have been reviewing your observations and taking action on them to avoid this kind of situation and improve our procedures and service standards. I hope you come... More 

Level Contributor
86 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Pretty good, US plug outlets and wifi Pretty cool. Beds and pillows comfortable and clean. Avoid rooms next to elevator; otherwise pretty quiet even thou hotel was jam-packed. Airline put is up here after flight cancelled. The food is average but a great bed

Helpful?
Thank Fjbsnr1
Alejandra S, Public Relations Manager at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: Thank you for posting a review of your stay with us. We are happy to know that you had good experience in our hotel and you enjoyed a confortable bed. We hope you can visit our hotel very soon. More 

Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Excelent choice. Very good hotel with excelent breakfast. The staff are well trained to offer customer clear information about city and hotel. It's very close to Balquedano subway station and 7 blocks from Palacio de La Moneda (10 minutes walking). From Balquedano subway station you can access all major city buildings like Costanera Mall (great mall with several stores and... More 

Helpful?
Thank mauricio_bertucci
Alejandra S, Public Relations Manager at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: Thank you very much for your valuable feedback . It is a pleasure to know about your experience with us. Rest assured that we will continue working hard in order to exceed our guest’s expectations. We would be delighted to receive you and your family in our property very soon. Thank you for recommending Crowne Plaza Santiago. Best... More 

Tel Aviv, Israel
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed July 16, 2016 via mobile

Crowne Plaza in Santiago city is a busy place. Unlike typical business travel hotels, this one seems to be the year-round choice of tons of local guests traveling with kids and groups of travelers coming into town for weddings etc. That makes for long check-in lines and long waits for the elevators every time you need one. The property itself... More 

Helpful?
Thank Limor M
Alejandra S, Public Relations Manager at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: Thank you for taking the time to write a review about your stay with us and we much appreciate your observations about the hotel, it help us to improve our standards and services. Otherwise it is a pleasure to share with you, that we just finished the renovation of our Convention Center and Restaurant and in the very... More 

Halifax Region, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 15, 2016 via mobile

As a Business traveler I would definitely stay at this hotel again . The service is good very prompt to your needs and the executive floor has a great happy hour . Well located , comfortable bed and good shower . The price is very fair and the restaurant has good food . Awesome breakfast at the terrace for the... More 

Helpful?
1 Thank Marcos M
Alejandra S, Guest Relations Manager at Crowne Plaza Hotel Santiago, responded to this review

Dear Guest: Thank you for your review and for sharing your experience of your stay with us and the travelers. We are pleased to read that you enjoyed our service, location and facilities. Also, our Chef and his team will be glad to know that you liked their food, the restaurant and the Executive Lounge. We hope you will visit... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Santiago Hotel is ideally located in midtown Santiago at the entrance to Providencia and the principal stree area, the business and cultural center of the city. Our rooms offer spectacular views of the city and the Andean Mountain Range. Rooms are equipped with high speed internet dataports upon request, WI-FI, two-line telephone, coffee-maker, iron and ironing board. Only minutes away from the Downtown area we are ideally located close to shopping and business, government offices, very close to the Presidential Palace 'La Moneda'. Two blocks away from the Metro Station and Santiago's best tourist areas. Come visit us, at the Crowne Plaza Santiago Hotel and enjoy our five star service, whether on business or leisure, we will make your stay an unforgettable one. Bienvenidos a su casa en el Crowne Plaza Santiago. ... more   less 

Additional Information about Crowne Plaza Hotel Santiago

Address: Avenida Libertador Bernardo o'Higgins 136 | P.O. BOX 488-correo 21, Santiago 8331030, Chile
Location: Chile > Santiago Metropolitan Region > Santiago > San Francisco
Price Range: $94 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Santiago 4*
Number of rooms: 293
Reservation Options:
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Also Known As:
Crowne Plaza Santiago
Santiago Crowne Plaza
Hotel Style:
#11 Spa Hotel in Santiago
#22 Luxury Hotel in Santiago
#23 Family Hotel in Santiago
#26 Romantic Hotel in Santiago
#30 Business Hotel in Santiago
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