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Avenida Holanda 307, Providencia, Santiago 7510603 Chile
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (38)
Room & Suite (17)
Videos (2)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 08/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ugo Hotel
Updated 08/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 243 hotels in Santiago
Location
Cleanliness
Service
Value
Travelers' Choice
We are located in the borough of Providencia, walking distance to the central business district of El Golf, yet inserted in a unique and exclusive location which includes several dining options, a trendy cafe circuit, parks and nearby the mall Costanera Center. The hotel location is highly connected by car and public transportation. Our Pillars #FullDesign, #GoodSleep and #Simple&Functional.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Highchairs available
Taxi service
Business Center with Internet Access
Parking garage
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Breakfast buffet
Complimentary instant cofffee
Snack bar
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Safe
Sofa
Cable / satellite TV
Walk-in shower
Soundproof rooms
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Hotel links
Special Rate:Special rate available

Location

Full view
99Great for walkers
Grade: 99 out of 100
148Restaurantswithin 0.3 miles
8Attractionswithin 0.3 miles
152Reviews1Q+A0Room tips
Traveler rating
  • 125
  • 16
  • 5
  • 4
  • 2
Time of year
Traveler type
Language
Selected filters
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  • English
Popular mentions
Tomas R wrote a review Apr 2021
Santiago Metropolitan Region, Chile1 contribution1 helpful vote
The hotel is nice and cleans, polite service. The problem is food. Really, really bad kitchen. I was here because of a government instruction. Everyone entering the country during this month should stay 5 days in a hotel, payed by the traveler. I was working in Colombia for 2 weeks in a very good hotel, cheaper than this one by the way. I thought that because of this “ combo “ thing, food wasn’t good. I wasn’t sure so I ordered and payed for something special to eat. It was terrible, a pizza that looked and tasted like a cold bread and cheese. So if you want be in a good location near subway, restaurants, etc...this is a good place. If you are hungry, please pick the phone and ask for delivery or just take a walk and find a good place.
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Date of stay: April 2021Trip type: Traveled solo
1 Helpful vote
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Response from Ugo Hotel, Propietario at Ugo Hotel
Responded Aug 11, 2021
Hello, we are sorry to hear your experience with us was not the best, we will review your feedback in order to improve.
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missvtravels wrote a review May 2020
Worldwide1477 contributions331 helpful votes
+1
Stayed here for 1 night, booked a standard twin room for USD61. Took a shared airport transfer with TransVIP from the airport. Arrived around 10:40pm, the lobby area is nice. The reception staff asked to check the receipt given when I entered Chile. The staff mentioned about payment for the room, I remembered I had already paid through Hotels.com, I checked my record which confirmed this is the case so I let the staff know. He then went to check about this. Whilst waiting, I asked about food as I wanted to get a quick bite and was worried they will be closing soon, the reception staff said the bar (which is right next to the reception) is closed already. But when I looked over, a staff was standing there and didn't seem to be getting ready to close so I asked the reception staff again. He then said I could ask, not particularly helpful so fine, I went over and asked the bar staff myself. He said that they are still opened so wrong information from the reception staff. I ordered a pizza slice which was reheated by microwave/oven, very dry and not nice, wish they do some sort of sandwiches or salads. After I finished and went back to finish checking-in, another staff helped me and then again, took forever to check and confirm that I had already paid for the room and finally I could get the room key. Room is nice, for some odd reason, a king bed room and more expensive than a room with 2 double beds, so I booked for the latter despite travelling solo. This hotel is quite new so the room is modern, everything very clean. The breakfast is good with quite a number of hot items and pastries. They helped store my luggage after I checked out. The stay itself is good, however they really should look into improving the checking-in process. It is unprofessional to ask guests to pay when the room had already been paid in full. I never had this problem with any other hotels and online bookings and the check-in was one of the slowest I ever came across.
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Date of stay: February 2020
Location
Cleanliness
Service
1 Helpful vote
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Response from Ugo Hotel, Propietario at Ugo Hotel
Responded Aug 3, 2020
Hello, thank you very much for your evaluation and comments, for us it is very important. We regret the inconvenience you had at the time of check-in, we will reinforce it with the team so that this does not happen again, we hope to see you again. Regards!
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philippe Miami wrote a review Feb 2020
Paris, France32 contributions31 helpful votes
Amazing hotel Room is perfect ! Super bedsheet Nice design everywhere ! Breakfast is great And more than everything fantastic staff !! All nice THANK YOU amazing stay especially Nicola at the desk, helpful and nice guy
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Date of stay: January 2020
2 Helpful votes
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Response from Experiencia_Ugohotel, Director de Relaciones con Clientes at Ugo Hotel
Responded Feb 12, 2020
Hi Philippe, thank you for you evaluation, greetings!
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PRICE RANGE
$69 - $143 (Based on Average Rates for a Standard Room)
LOCATION
ChileSantiago Metropolitan RegionSantiagoProvidencia
NUMBER OF ROOMS
195
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Frequently Asked Questions about Ugo Hotel
Which popular attractions are close to Ugo Hotel?
Nearby attractions include Catedral Castrense de Chile (0.2 miles), Parroquia San Ramon (0.2 miles), and Santiago Comunity Church (0.10 miles).
What are some of the property amenities at Ugo Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Ugo Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Ugo Hotel?
Guests can enjoy free breakfast, a lounge, and free instant coffee during their stay.
Is parking available at Ugo Hotel?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Ugo Hotel?
Conveniently located restaurants include Flannery's Beer House, Rishtedar Providencia, and Eladio.
Are there opportunities to exercise at Ugo Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Does Ugo Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Ugo Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Ugo Hotel?
Many travelers enjoy visiting Centro Cultural Palacio de la Moneda y Plaza de la Ciudadanía (3.3 miles), Intendencia de Santiago (3.2 miles), and Palacio Fallabella (4.2 miles).
Does Ugo Hotel have any great views?
Yes, guests often enjoy the city view available here.