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Apart-Hotel Carlton House

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38 Reviews from our TripAdvisor Community

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Showing 9: English reviews
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Las Vegas, Nevada
Reviewed February 16, 2017

Booked a "double bed" room supposed to accommodate 2 guest but it barely fit 1. Pipes were clogged, green & black mold all over, smashed cockroaches on wall, spiders everywhere, no hot water after 6 min when showering, overall structure is falling apart! To top it all off I had to move after 2 days without internet. The front desk...

Thank jasmine R
Reviewed November 12, 2016

This is a top rate place to stay if you want to be in the centre of the action. It's just a stone's throw from Santa Lucia hill and the university. You will be within walking distance of Bellas Artes and the Plaza de Armas. The room/apartment I stayed in was very spacious and was serviced everyday. You also get...

Thank Steven F
Zurich, Switzerland
Reviewed October 3, 2016

I would like to advise all people to not select this house. The photos may look okay but what you'll finde in the Apart. Hotel Carlton House Santiago de Chile, does not correspond with the reality, it is just disgusting. It is absolutly understandable if a house has its age and it doesn't has to be always modern and new...

1Thank Daniel L
Federico A, Manager at Apart-Hotel Carlton House, responded to this review

Dear Mr. Luchsinger, Thank you for your comments that will help us improve. I would like to apologize on behalf of the entire staff for your bad experience. As I mentioned when we met in your room, it is imposible to cover minor details in every room with the photos, we do our best to reflect the hotel general aspects...

Santiago, Chile
Reviewed December 7, 2015

​Spent one Saturday night at this hotel and was just perfect: it was quiet enough to have a good night sleep, and the location is just around the corner from Lastarria neighbourhood. ​The building is old and dark but the room was very large and it had the elegance of the old days. We stayed in room 13 on the...

Thank Mcgatto
Perstejn, Czech Republic
Reviewed December 23, 2012

The biggest advantage is the location of this hotel - Santa Lucia street, which is in the centre of Santiago. Very easy reachable by the subway - The estancia Pajaritos is the nearest to the airport, and you pay only 900,-CLP for the one way trip. From Pajaritos you can take the bus number 1 to the airport and it...

1Thank Jitule
Reviewed March 27, 2012

We have stayed at Hotel Carlton House a number of times since Dec 2009 and love it!! Downtown Santiago and Room with kitchenette, living room, and bedroom are very comfortable and it is nice to have a fridge for water and more and love having an oven to heat up scrumptious leftovers from one of many great restaurants in the...

1Thank BossEastern
Federico A, Owner at Apart-Hotel Carlton House, responded to this review

Dear costumer, Thank you very much for taking the time to write about us. I am very pleased that your stay with us was of your liking and we certainly hope to see you again. I will personally transmit your comment to all our staff. Kind regards, Federico.

Bremen, Germany
Reviewed December 26, 2011

I liked most the location of the hotel as it is in the center of the city besides its not that expensive so it was a good balance between money and position. The hotel itself is quiet and comfort, rooms are clean, stuff is friendly but there is no air conditioning and no wifi internet in rooms as i have...

Thank Mohamed N
Lima, Peru
Reviewed September 25, 2011

We stayed at this hotel/house for 4 nights. The apartment had a living room, bedroom, large bathroom and a small kitchenette. It felt like we were residents of Santiago. Excellent location right next to the Cerro St. Lucia. Very good price. We came across this hotel because Hotel Riviera (good location but very small rooms) around the corner was overbooked....

Thank Jacektravel
Monument, Colorado
Reviewed January 23, 2010

We stayed here for 12 days. We traveled with a group of people, which included numerous teenagers. The hotel was very accomodating and had a great location. It is right in downtown Santiago, close proximity to the subway system. Also, it's right next to the Barrio Santa Lucia, which is a very nice area to walk around. The value of...

Thank pedrothelion77
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71 photos of this hotel

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  • Free High Speed Internet ( WiFi )
  • Breakfast included
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Breakfast included
  • Airport Transportation
  • Laundry Service
  • Concierge

Additional Information about Apart-Hotel Carlton House

Address: Maximo Humbser 574, Santiago, Chile
Location: Chile > Santiago Metropolitan Region > Santiago > Santa Lucia
Price Range: $43 - $78 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Apart-Hotel Carlton House 3*
Number of rooms: 33
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Questions & Answers

Here's what travelers have asked, with answers from Apart-Hotel Carlton House staff and other travelers.
2 questions
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Questions? Get answers from Apart-Hotel Carlton House staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“No good rooms, stay in any other hotel is Santiago, anything is better than this place!”
  • missing handles
  • ancient water heater with damage on wall
  • Green mold
  • black mold
  • One of the many spiders found all over room
  • wall damage
 of 5 bubbles jasmineR384, Feb 16, 2017 | Read review
“Nice to get a room high up with a good view from the balcony”
 of 5 bubbles , Nov 12, 2016 | Read review
“noisy, dirty and very poor services price-performance ratio is far away from the reality, breakfast is served in the cellar of the house”
  • Kitchen
  • Kitchen
 of 5 bubbles 136daniell, Oct 3, 2016 | Read review
“Rooms looking at the car park at the back are probably quieter”
  • good size room and massive closet!
  • Bed
  • loved the original (art nuveau) features
  • comes with a fridge and a full kitchen
  • Bit dark but fit for purpose
 of 5 bubbles Mcgatto, Dec 7, 2015 | Read review
“Rooms facing front street view apartments on a quiet street, rooms at back view a wee patio and parkade.”
 of 5 bubbles BossEastern, Mar 27, 2012 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question