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Booked a "double bed" room supposed to accommodate 2 guest but it barely fit 1. Pipes were clogged, green & black mold all over, smashed cockroaches on wall, spiders everywhere, no hot water after 6 min when showering, overall structure is falling apart! To top...More
Thank jasmine R
Response from Federico A, Manager at Apart-Hotel Carlton HouseResponded April 19, 2017
I would like to start by apologising on behalf of all the hotel's staff for your bad experience with us. I would also like to thank you for your coment, it will help us improve.
Regarding the bed size, and as we inform...More
This is a top rate place to stay if you want to be in the centre of the action. It's just a stone's throw from Santa Lucia hill and the university. You will be within walking distance of Bellas Artes and the Plaza de Armas....More
I would like to advise all people to not select this house. The photos may look okay but what you'll finde in the Apart. Hotel Carlton House Santiago de Chile, does not correspond with the reality, it is just disgusting. It is absolutly understandable if...More
1 Thank Daniel L
Response from Federico A, Manager at Apart-Hotel Carlton HouseResponded October 6, 2016
Dear Mr. Luchsinger,
Thank you for your comments that will help us improve. I would like to apologize on behalf of the entire staff for your bad experience.
As I mentioned when we met in your room, it is imposible to cover minor details in...More
Spent one Saturday night at this hotel and was just perfect: it was quiet enough to have a good night sleep, and the location is just around the corner from Lastarria neighbourhood. The building is old and dark but the room was very large and...More
The biggest advantage is the location of this hotel - Santa Lucia street, which is in the centre of Santiago. Very easy reachable by the subway - The estancia Pajaritos is the nearest to the airport, and you pay only 900,-CLP for the one way...More
$43 - $64 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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