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W Santiago

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#42 of 194 Hotels in Santiago
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W Santiago
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1,496 Reviews from our TripAdvisor Community

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Showing 677: English reviews
Bayonne, New Jersey
Reviewed yesterday NEWvia mobile

Friendly check in staff and they honored my 24 request. The hotel is a little confusing to navigate but elevators are fast. The hotel is close to many restaurants and a park with a weekend market across the street. I didn't get upgraded but I had a nice also welcome note with bottle of wine to greet me. No happy...

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Helpful?
Thank Lewis C
sydney
Reviewed yesterday NEW

We stayed here for one night as the last leg of our trip. As expected the W is always amazing and goes beyond in terms of facilities, service etc. Our room was great, big sized and awesome amenities. The restaurants are fun and people are always around which makes it enjoyable! The only problems was that the pool service wasn't...

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Thank shellykayy
Reviewed 4 days ago NEW

What a disappointment was our arrival in the hotel. We expected a W hotel, like Amsterdam, las Vegas... But we got a worn out W hotel. Not very clean, neither the rooms, nor the rooftop bar. Everything a bit damaged, not really attractive. But the worst was the guy at the night reception, he lied to us, that the rooms...

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Helpful?
Thank Philippetravel
Felipe C, Guest recognition specialist at W Santiago, responded to this review

Hello Philippetravel, thank you for taking the time in reviewing us. It's extremely important to us to know what we're doing right and what we're doing wrong. I can assure you we will review the situation at the reception over the night ad the follow-up it was given. We will for sure work in our weaknesses so we can deliver...

Denver, Colorado
Reviewed 5 days ago NEW

The hotel common areas are gorgeous and the staff are friendly- made our stay so much better. If you've stayed at a W, you know that you're going to pay for everything- breakfast, wifi, etc. Nothing is complimentary, even in a country where those things are standard. No problem with us, we expected it. What I wanted out of this...

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Helpful?
Thank yay4jenn
Felipe C, Guest recognition specialist at W Santiago, responded to this review

Hello yay4jenn, thank you for taking the time to review your experience with us, all of this comments are always useful for a staff that wants to keep improving every day and the feedback of our guests is extremely important. We'll take this into consideration and work on our weaknesses so next time you visit us is a perfect 10...

Usa
Reviewed 5 days ago NEW

We are two older people....60s...who enjoy having it nice when we travel. Staying at the W is one way to have it that way. This particular property is very nice and in an area that is trendy and relaxing. The breakfast buffet is totally great with so much on it that there is not excuse to go away hungry. The...

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Helpful?
Thank potaracke
Felipe C, Guest recognition specialist at W Santiago, responded to this review

Hello potaracke, thank you so much for your kind review and those 5 points you gave us. It's great to know that people such as you two got yo enjoy everything our hotel has to offer, especially in this time of year with the great fruit we're having. Hope to have you both back soon enough! Best regards. Felipe Cartes...

San Francisco, California
Reviewed 1 week ago

The stay was absolutely wonderful! We were welcomed so generously and completely by Oscar and he made us feel right at home. The property is so amazing, clean, beautiful and one of the best rooftops we've ever seen. We loved our room and the view. Not to mention the food we had at Osaka on the property---our best meals of...

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Helpful?
Thank JeremySF_44
Felipe C, Guest recognition specialist at W Santiago, responded to this review

Hello uncledave44, thank you for those 5 points! I'm pleased to know Oscar and our staff made you feel like home. There's no way you can regret a meal at Osaka, right? We'll be happy to have you back with us, come back soon! Felipe Cartes O. - felipe.cartes@whotels.com

Canberra, Australia
Reviewed 2 weeks ago via mobile

Nice basic hotel - not amazing but not bad. Fairly average 4-5 star hotel. Staff are excellent, rooms ok. No coffee or tea making facilities in the room. When paying $250usd + per night for a standard room, I would expect them to include wifi at least! Breakfast is ok, coffee from a machine, no barista, poor pastry selection, but...

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Helpful?
Thank njsmjs
Felipe C, Guest recognition specialist at W Santiago, responded to this review

Hello njsmjs, thank you for the review! Next time you visit us we can set you up with a coffee maker in your room, since we have those on-call. Hope to have you back! Felipe Cartes O. - felipe.cartes@whotels.com

Lisboa
Reviewed 3 weeks ago

Well located, modern and stylish hotel, with the comfort and amenities that business men and families look for when being away from home. Fine service, fine breakfast, outstanding swimming pool and bar, top infrastructure that really makes feell "at home". One of best options for thise who come to Santiago. Enjoy!

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Helpful?
Thank LuisL0
Felipe C, Guest recognition specialist at W Santiago, responded to this review

Hello LuisL0, thank you so much for your review! It's great to know you got to enjoy your visit. Come back soon and let's turn thos 4 points into 5! Felipe Cartes O. - felipe.cartes@whotels.com

Washington DC, District of Columbia
Reviewed 3 weeks ago via mobile

The hotel is not tired, as I saw another review say. It's a modern W. But I do feel the staff is less than "into it", at least the Lounge staff. Could care less about clients it feels. So not attentive. Seems the hotel is more into promoting itself to the local population as a place to hang out late...

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1Thank ScottinDC1975
Felipe C, Guest recognition specialist at W Santiago, responded to this review

Hello ScottinDC1975, Thank you so much for your feedback, it's always very useful to us to know where our service is weaker and do everything we can to strenghten those points and we'll do so by passing this information to our B&F director regarding the service at Red2One and our IT manager aboout the wi-fi connection. I'm sure next time...

New York City, New York
Reviewed 3 weeks ago via mobile

I stayed in the W for a week while on vacation, three days solo and two with friends. The staff was unbelievable, especially Oscar who helped me not only get my room early but a room with a balcony which made the stay perfect. After Oscar saved the day, the concierge and rest of the staff provided great recommendations for...

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Helpful?
Thank Jesse C
Felipe C, Guest recognition specialist at W Santiago, responded to this review

Hello there Jesse! Thanks so much for your review, I'm pleased to know both Oscar and Giuliana made your stay memorable. We'll give your feedback to them so they know they're doing a great job. Come back soon! Felipe Cartes O. - felipe.cartes@whotels.com

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
KM 0
KM 0
Cuisines: French, Seafood, Mediterranean, European
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
W Santiago reinvents the style and sophistication, becoming an icon for fashion and tendency in the city. Enjoy the WET(R) (swimming pool) with panoramic view of Santiago. Embrace yourself with the exuberating unique colors and flavors that our restaurants and bars offer. ... more   less 

Additional Information about W Santiago

Address: Isidora Goyenechea 3000, Santiago 8420505, Chile
Location: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Price Range: $217 - $362 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — W Santiago 5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Expedia, Travelocity, HotelTravel.com, Odigeo, Agoda, Cancelon and Priceline so you can book your W Santiago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
w Santiago Hotel Santiago
Hotel Style:
#22 Business Hotel in Santiago
#24 Luxury Hotel in Santiago
#29 Family Hotel in Santiago
#42 Romantic Hotel in Santiago
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Questions & Answers

Here's what travelers have asked, with answers from W Santiago staff and other travelers.
7 questions
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Questions? Get answers from W Santiago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Make sure you spend time in the hotel and take advantage of the full experience!”
 of 5 bubbles shellykayy, yesterday | Read review
“north facing rooms get the light but not the heat of the day.”
 of 5 bubbles potaracke, 5 days ago | Read review
“higher floors have great views”
 of 5 bubbles Harrs003, Oct 12, 2016 | Read review
“Try to get a room with a view to the Sky Costanera building”
 of 5 bubbles Traveler88A, Oct 1, 2016 | Read review
“Higher up rooms are quieter but they are all pretty quiet anyway.”
 of 5 bubbles johnwW7646YV, Sep 26, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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