NOVAPARK $58 ($̶8̶5̶) - Updated 2019 Prices & Hotel Reviews - Santiago, Chile

We loved NovaPark Santiago! Great price and modern updated rooms. Also a restaurant if you need it. Staff were helpful and checked us in quickly and also helped book a tour for us. We are staying here at the end of our trip to Chile as well. About 24000$CP to airport.

Date of stay: February 2019

Response from Hotel_Novapark, Director de Recepción at Novapark

Responded 4 days ago

Thank you for your comments. Our goal is to give the best service. We are glad that you are coming back to our facilities. kindly. Marcelo Nuñez.

Looks can be Deceiving

This hotel looks very modern and pictures of the rooms made them look bright and modern. We were disappointed with most aspects of this hotel. The rooms were bright but the one we had was so small we only had room for one suitcase. It was clean and the bathroom was fine but…

Date of stay: December 2018

Response from Hotel_Novapark, Director de Recepción at Novapark

Responded 4 days ago

we are truly sorry about all the incoveniences you encountered during your stay with us. there are some aspects that can be easily fixed. there are some rooms that in fact are noisy if you open the window but you have to consider that you are right in the center of the city and this could be solved if you asked for a room change. so maybe the neigbourhood is not that pretty, but yet very historic. the breakfast if fresh every day and we offer some other things that other continental breakfasts do not include. kindly Marcelo Nuñez.

The location is good, just a street next to the city centre of Plaza de Armas. A super market called Líder is two blocks nearby, convenient to get daily supplies. The breakfast is offered at early hours. The room is small but clean. The only problem is that there is no bottled…

Date of stay: February 2019

Response from Hotel_Novapark, Director de Recepción at Novapark

Responded 1 week ago

thank you for your comments, wea re glad that nyou enjoyed your stay with us. about the water, our standars do not include bottled water or minibar. we sell water and soda 24/7 in our front desk of cafeteria and also an ice machine. kindly. Marcelo Nuñez.

Badly managed awful hotel

Stayed here for 10 days and what a nightmare. Breakfast on most days was non existent. Eggs, sausages and fruit regularly didn’t appear until it was time to leave( which only left ham cheese and bread) and 2 days running there was no sugar in the whole hotel for my tea.staff at…

Date of stay: January 2019

Response from Hotel_Novapark, Director de Recepción at Novapark

Responded 3 weeks ago

Dear Mr Hammy67 we are sorry to see that you didn't enjoyed your long stay. on t he matter we have to comment some things, we are reviewing this subject, because the standars are not being fulfilled as the continental beakfast should be ready at 06:30. about the ice machine, sadly there was a problem with it and now, after some maintenance, is working properly. about the chair, due to the space in the room we do not set a chair in every room, but if you needed it, you have only to ask for one. we hope to have you back sometime so you can see all the difficulties have been fixed. kindly. Marcelo Nuñez Front desk manager.

Not good at all.

The location is sketchy. Uber wouldn't pick us up. Air conditioning was broken in at least 4 rooms that I knew about. It was so hot I had to change rooms until I found one that worked. I know of 4 other rooms that had no air also. The food in the restaurant was the worst…

Date of stay: January 2019

Response from Hotel_Novapark, Director de Recepción at Novapark

Responded Jan 18, 2019

we are truly sorry about the inconveniences you had during your stay. we did have a problem with some air conditioning, but they are being solved right now. about our breakfast, we are sorry if you didn't like any of the options we offer. we are right in the center of the city, where things out of our control happen. like the robbery you mentioned. we hope to have you back, so maybe we can change your mind of us. we work every day to give the best service quality, sadly overshadowed by external factors. kindly. Marcelo Núñez Front desk manager.

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I’ve tried to contact this hotel multiple times for my upcoming reservation in April. To request a higher level room and airport transportation?!?! I have not received any response back?!?! What’s is going on? I travel a lot and every hotel I’ve ever stayed at, has great communication for the incoming guests. This is part of hospitality. I hope I hear back but this prob isn’t a good sign. Please respond.

Dear, Along with saying hello, I ask you to indicate in what way you tried to communicate with the Hotel, in case of being by email I request to indicate to which email box. If you have any doubt or question, send an email to reservas (at) novapark. cl I remain attentive to your comments. Best regards,

Do rooms have frig/minibar. My husband is diabetic and has to keep his insulin cold

Dear @ElaineW Regretting the delay in our response, I clarify your doubts commenting that our rooms do not have Frigobar, but we have one available in Reception where we can store your medications without problems.

Hola! Este hotel tiene area de lavado de ropa? Y nevera en la habitación?

Cuentan con servicio de lavandería pero no para q uno lave su ropa directamente. Y no cuentan con frigobar en la habitación. Espero te ayude

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Existe ferro de passar roupa nos quartos? ou o hotel cobra alguma taxa?

O hotel não oferece o ferro de passar, mas se não me engano existe o serviço de lavanderia cobrado fora a parte.

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Bom dia, fiz uma reserva pelo Decolar para ficar hospedado no Novapark entre os dias 31/08 a 08/09. A reserva não permite cancelamento e alteração. Infelizmente apareceu um imprevisto e só poderemos chegar em Santiago no dia 02/09. O que é poderia fazer para que minha reserva não seja considerada no-show, uma vez que não posso alterá-la.

estimado huésped. daremos aviso para que su reserva quede ingresada y lleguen al día siguiente. no se preocupe, lo estaremos esperando. atte. Hotel Novapark.

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"Facing the allotments ( away from the on-going building work, which is currently going on on the other side)"

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PRICE RANGE

$58 - $81 (Based on Average Rates for a Standard Room)

LOCATION

ChileSantiago Metropolitan RegionSantiagoCentro Histórico

NUMBER OF ROOMS

158

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Novapark Hotel, Santiago

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