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Enjoy Park Lake

Travelers' Choice award winner
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Enjoy Park Lake
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456 Reviews from our TripAdvisor Community

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Showing 98: English reviews
New York City, New York
Reviewed 2 weeks ago via mobile

This hotel operates from an enviable location, with sprawling views of the Villarica lake from each room. The spa with saunas are also a nice touch. However, the positives stop there. Responsiveness - would rate this as below average. A week prior to our arrival, I inquired about the cost of an airport pickup. I didn't receive a response until...

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Helpful?
Thank golfaddict219
HUGO B, Director General at Enjoy Park Lake, responded to this review

Dear Sir, First of all we really appreciate your time to give us a review. As regards your experienced with us, we apologise. Although we would like you to know that for the wedding group we offer to the coodinator our Enjoy Tours services, one of the most respectful agencies in the Aracaucanía region but finally they decided to work...

Australian Capital Territory, Australia
Reviewed 4 weeks ago via mobile

We loved the view, fee wifi, excellent breakfast and dinner and the great staff ( special thanks to Humberto and Claudia who spoke perfect English)- easy to get the local bus for 400 CP at the entrance. Our only suggestions are to play quieter more appropriate music and ban kids from the pool at lease for a few hours so...

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Helpful?
Thank StudioQ
HUGO B, Director General at Enjoy Park Lake, responded to this review

Sir/Madam, Thank you very much for your nice words. We will take on account your suggestions. Hope to see you again, Best regards, Hugo Bofill

Nervesa della Battaglia, Italy
Reviewed November 28, 2016

This hotel could be a top spot, it's got the potential and the location is fabulous. The food was also quite good, however the service in general needs improving. We had to wait until 6 pm to access the room...the bar staff is far too slow (or missing in action). Reception was very understanding and trying to solve any issues,...

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Helpful?
Thank elefante p
Buenos Aires, Argentina
Reviewed July 12, 2016

An excellent hotel just in front of Villarrica Lake, quiet, elegant, all rooms with a full view over the lake. Nice amenities, including indoor pool. Breakfast was very good, not too many options but all of them very fresh. People were very helpful and friendly.

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Helpful?
Thank outofocus
Santiago de Chile
Reviewed May 17, 2016

Very good location, halfway between Villarrica and Pucón; excellent view (from all rooms) to Lake Villarrica. Good meals, excellent bar and barman; very nice Spa, well attended by Erica, delicious pool and very good sauna. You are 10 minutes away from Pucón: great restaurants, casino, thermal waters, trekking and national parks very close by. You have lots of activities, of...

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Helpful?
1Thank etruccob
HUGO B, Director General at Enjoy Park Lake, responded to this review

Dear , we thank your feedback , we are allways working in new actions to continue making our costumer´s stay everytime more pleasant. We hope a return visit. Cordially Hugo Bofill

Cape Town Central, South Africa
Reviewed March 22, 2016 via mobile

This hotel scores highest for the views of the lake. Make sure you get a room on the 3rd floor and upwards otherwise I think you'll see more tree trunks than the actual lake. Breakfast was very very average- buffet only. The lunch at the cafe terrace was simple and tasty and our waiter was incredibly charming and friendly. The...

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2Thank Candutch
Seattle, Washington
Reviewed February 28, 2016

After dealing with UNEXPECTED INTENSE TRAFFIC and finally arriving at this lovely hotel we were so happy not having to drive another few miles to Pucon. It is no longer managed by SPG which was disappointing. The public areas are very comfortable and provide places to visit, read and play games as well as having access to a pool table....

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1Thank LynnSeattle
Lima, Peru
Reviewed February 11, 2016 via mobile

We stayed here for 4 nights, the hotel is impeccable, the views from all the rooms are great, they have a nice pool outdoors also one indoors with a bar ;). The restaurant is very good too. They offer complementary breakfast it was so so they don't serve natural fruit juices the cheese wasn't good either. Something very inconvenient was...

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Helpful?
Thank Carduha
Washington DC, District of Columbia
Reviewed February 9, 2016

My husband and I stayed here for 5 nights and 6 days this past January (we literally got back about a week or so ago)- a few things to note about this hotel are: 1. The staff is terrible. Well, not all staff, just the front desk staff. We originally were going to stay for 6 nights, I called a...

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Thank Daniela_DC2016
Reviewed February 5, 2016 via mobile

I very recently stayed at this hotel for 6 days with another 26 members of my family and here's what I've got to say: The rooms are not amazing, but not bad either. They have an amazing view of Villarica Lake and I think every room has a balcony which it's nice. If you are traveling with small children (as...

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Helpful?
Thank Tania Z
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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Between Villarrica and Pucon, surrounded by the captivating beauty of Southern Chile, we offer understated opulence and outdoor adventure. ... more   less 

Additional Information about Enjoy Park Lake

Address: Camino Villarrica - Pucon Km. 13, Villarrica, Chile (Formerly Villarrica Park Lake Hotel)
Location: Chile > Araucania Region > Villarrica
Price Range: $119 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Enjoy Park Lake 4.5*
Number of rooms: 70
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Questions & Answers

Here's what travelers have asked, with answers from Enjoy Park Lake staff and other travelers.
8 questions
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Questions? Get answers from Enjoy Park Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All rooms have a view to the lake; maybe slightly better the West wing...”
 of 5 bubbles etruccob, May 17, 2016 | Read review
“Definitely a lake view room as high up as possible.”
 of 5 bubbles LynnSeattle, Feb 28, 2016 | Read review
“All rooms seem to have beautiful views over the lake.”
 of 5 bubbles PH2006, Dec 17, 2015 | Read review
“Rooms away from the elevators are quieter.”
 of 5 bubbles 840gabrielh, Dec 5, 2015 | Read review
“higher rooms have much better views”
 of 5 bubbles Howie87, May 26, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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