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Termas Puyehue Wellness & Spa Resort

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Termas Puyehue Wellness & Spa Resort
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658 Reviews from our TripAdvisor Community

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Showing 46: English reviews
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Reviewed 2 days ago NEW

Having read the other reviews I find I have little more to add to the descriptions of this beautiful and relaxing place. We found nothing that needed "maintaining"; everything was very clean and "ship shape". Even the drive to the property was pretty, with volcanoes, small cheese stands etc. to entertain us. Our only complaint was that as with most...

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Helpful?
Thank Douglas M
Gerencia_Hoteles, Digital Manager at Termas Puyehue Wellness & Spa Resort, responded to this review

Hi Douglas! Thank you for your kind words! It seems like you really had a wonderful time in our hotel! Our restaurants are also very good and we hope you liked our famous southern food! Best regards

Hinesburg, Vermont
Reviewed 3 days ago NEWvia mobile

My husband and I have been traveling around Chile for the past month and decided to go here for 3 nights. First of all, you will not find a more beautiful, peaceful setting--far from everything, surrounded by lakes, volcanoes, mountains and rain forests. We had a room that faced the lake, which I would highly recommend, and a package that...

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Helpful?
Thank Vtred-48
Gerencia_Hoteles, Digital Manager at Termas Puyehue Wellness & Spa Resort, responded to this review

Hi Vtred-48 Thank you so much for your comment! Our hotel is indeed surrounded by the forest, volcanoes and waterfalls, which is good! That way you can experience everything nature has to offer! We also hope the view you saw when you hiked was rewarding. We hope to see you again! Best regards

Reviewed September 27, 2016 via mobile

If you want to be a 5 stars all inclusive hotel then you benchmark with the best in this class. In this context this hotel is not yet there. The location and surroundings are simply astonishing, arguably in one of the most beautiful places in Chile, near lakes, national parks, skying center etc so the potential is absolutely there. Unfortunately...

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2Thank Eduardo T
Gerencia_Hoteles, Gerente at Termas Puyehue Wellness & Spa Resort, responded to this review

Dear Eduardo Thank you for your comment. We really appreciate the observations, and we will consider everything you say to improve our service. Have a nice week Kind regards

San Carlos de Bariloche, Argentina
Reviewed September 7, 2016

We went during low season and had a great time. The staff was very polite and helpful, but we consider the place needs some serious improvements. To begin with, our room was very cold and had to request maintenance, but even after that, the towel drier never worked. The hotel was under repairmen (understandable during low season) so many services...

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Helpful?
2Thank WiredOuka
Gerencia_Hoteles, Gerente at Termas Puyehue Wellness & Spa Resort, responded to this review

Dear Wired Thank you for your comment. We are sorry that our service and facilities were not what you expected for your trip. We really appreciate the observations, and we will consider everything you say to improve our service. Have a nice week Kind regards

San Carlos de Bariloche, Argentina
Reviewed July 27, 2016 via mobile

Hot springs, bowling, food, and whiskey all included. Nice restaurants, beautiful setting, and for an all inclusive, affordable. Room was sparse but clean. Not enough towels. Food was good. Beer was cold and plentiful. The lanes were clean and slick. Great time for the kids.

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Helpful?
1Thank J2527ZWjamesf
Gerencia_Hoteles, Gerente at Termas Puyehue Wellness & Spa Resort, responded to this review

Dear James Thank you so much for your comment. We are so happy to read your message and to know about your experience. We hope to see you again! Best regards

Denver, Colorado, United States
Reviewed June 12, 2016

It is a destination location so if you arrive early you have no other place to go until the "official" check-in time unless you want to pay an extra fee to have lunch, use your room and the facilities. The food is buffet, well made, substantial variety. As a person using a cane, I was placed on level 4, but...

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Helpful?
1Thank Paula C
Gerencia_Hoteles, Gerente at Termas Puyehue Wellness & Spa Resort, responded to this review

¡Hello Paula! Thanks for sharing with us your comments. We really appreciate the observations about the pool and the elevator since this help us to do our best in improving our service. Now a days we are working on our infrastructure so that this doesn’t happen again to you or any other guests. We hope you can visit us again...

Puerto Varas, Chile
Reviewed June 9, 2016 via mobile

We take this expensive trip annually with my inlaws because this is the only all inclusive in the south of Chile (where we live). We pay almost $90 per person/day for swimming in a pool that has been being remodeled forever, average food, & unfriendly staff in the restaurant. We first started going in 2005 and they were always remodeling...

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Thank Travelbug6476
Gerencia_Hoteles, Gerente at Termas Puyehue Wellness & Spa Resort, responded to this review

Hi TravelBug Thank you for your comment. We regret that your experience was you were expecting. About the renovations, we are constantly working to provide a better service to our guests. We will review your comment in detail to constantly improve the services delivered and that you and the rest of our guests never have this problems again. Have a...

Curarrehue, Chile
Reviewed May 16, 2016

Excellent service, everything works fine and if it doesn´t they´ll quickly fix it for you. The food is totally delicious, the place is very beautiful and comfortable, everything seems to have been well thought of. You have the option of hot spring water in your room bathtub, or in a bigger private bathtub, or in one of the 3 pools,...

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Helpful?
Thank José Ignacio C
Gerencia_Hoteles, Gerente at Termas Puyehue Wellness & Spa Resort, responded to this review

Dear José Ignacio, Thank you for your comment. We’re happy to know that your experience during the visit to the Puyehue Thermal Baths was what you had hoped it would be when you first made the reservation. Concerning the idea of special food for vegetarians or for people who have dietary requirements that exclude gluten, be sure to make your...

Reviewed April 25, 2016

We got a very good deal during low season via trip advisor. The hotel is really great as is the locaiton and views. Rooms are tidy and comfortable. We enjoyed the three thermal pools (inside, semi-covered and outside) which was very enjoyable during a couple of rainy days. We took the breakfast only option. The biggest problem with the hotel...

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Helpful?
Thank Juan Pablo G
Gerencia_Hoteles, Gerente at Termas Puyehue Wellness & Spa Resort, responded to this review

Dear Juan Pablo, We sincerely thank you for your comment. We are currently working on new alternatives for the meals at Termas Puyehue. Best regards

Cordoba, Argentina
Reviewed March 22, 2016

This beauty hotel located between mountains ,forest and a lake. It has one indoor-pool termal y two out-door pool termals too. The visitors can take sun. the hotel is all inclusive ,is very convenient for families..Young people have a good time making treeking, or rides. The hotel has quiet spaces witch armchairs .Personal is kind.

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Helpful?
1Thank nancy868
Gerencia_Hoteles, Gerente at Termas Puyehue Wellness & Spa Resort, responded to this review

Dear Nancy Thank you very much for your comment. We are glad you have enjoyed your stay in one hotel in southern Chile. We waited again with more activities in Termas Puyehue. Best regards

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Room Service

Additional Information about Termas Puyehue Wellness & Spa Resort

Address: Puyehue Ruta 215, Km 76 | Osorno, Puyehue 64, Chile
Location: Chile > Los Lagos Region > Puyehue
Price Range: $166 - $408 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Termas Puyehue Wellness & Spa Resort 4*
Number of rooms: 137
Reservation Options:
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Also Known As:
Termas Hotel Puyehue
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Questions & Answers

Here's what travelers have asked, with answers from Termas Puyehue Wellness & Spa Resort staff and other travelers.
11 questions
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Questions? Get answers from Termas Puyehue Wellness & Spa Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Overlooking the lake is best, but probably pricier.”
 of 5 bubbles douglasmS2861FO, 2 days ago | Read review
“Only go if you can get a discount, they often have 25% off, call and check. Its NOT worth full price!”
 of 5 bubbles ThorJPuerto Varas, Jul 28, 2013 | Read review
“Ask for a room in the newer section of the hotel. Not as charming, but in better condition.”
 of 5 bubbles FlightDelayed, Jul 6, 2012 | Read review
“Go for the ones numbered 500 something, you'll have an excellent view of the zone”
  • view from room 506
  • view from room 506
  • view from room 506
 of 5 bubbles Luchoruiz, Jan 7, 2012 | Read review
4 of 4
Questions? Get answers from hotel staff and past guests. Ask a question