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Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica

Travelers' Choice award winner
Camino Villarica Pucon Km 13 | Villarrica, Pucon, Chile
Hotel amenities
1 room 1 adult
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Villarrica Park Lake, a Luxury Collection Hotel & Spa, Villarrica
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343 Reviews from our TripAdvisor Community

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Level Contributor
9 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

I very recently stayed at this hotel for 6 days with another 26 members of my family and here's what I've got to say: The rooms are not amazing, but not bad either. They have an amazing view of Villarica Lake and I think every room has a balcony which it's nice. If you are traveling with small children (as... More 

Helpful?
Thank Tania Z
Boston
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a great three days at the Villarica Park Lake. The facility is very nice, very well kept up, and the staff was exceedingly helpful in creating activities for us. In particular, Rodrigo (I think), the person in charge of activities, seemed very knowledgeable, and set us up with great excursions from the hotel. We ate our breakfast and... More 

Helpful?
Thank Tccron
A TripAdvisor Member
1 of 5 stars Reviewed 2 weeks ago via mobile

The hotel was a terrible disappointment. We had booked for two nights but left in just one!! The hotel is in shambles and not at all worth the price it quotes! The pillows and linen stink. We requested for fresh pillows thrice but they just didn't seem to understand. Our room was right below the restaurant and the noise of... More 

Helpful?
Thank A TripAdvisor Member
Australia
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at the Villarica Park Lake for 2 Nights at a time where it with almost empty. Even with the lack of guests one week before the national holiday, the Resort was fully staffed and this was demonstrated through their excellent service. The Rooms are luxuriously appointed and feature relatively fast Wi-Fi speeds. The decor is modern country which... More 

Helpful?
Thank Zack T
Level Contributor
1 review
4 of 5 stars Reviewed January 2, 2016 via mobile

Beautiful terrace right next to the lake, good bar and tapas, staff was very helpful, Ceviche was the best with Pisco Sour. The bedroom is very spacious, bed with soft pillows and amazing view to the lake, we didn't have wifi for 2 days and TV only is in Spanish. We have visited this place twice and if we ever... More 

Helpful?
Thank Celeste L
Level Contributor
156 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed December 25, 2015

Wonderful location. Rooms overlook the lake. Indoor and outdoor pool, with a full service spa on site. Nice outdoor sitting area overlooking the lake and a volcano. The room was spacious, and the bathroom was clean and well appointed. Wonderful buffet breakfast with lots of choices. Excellent service by the friendly and helpful staff.

Helpful?
Thank Roy P
Santiago, Chile
Level Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed December 17, 2015

Located halfway between Pucon and Villarrica, overlooking the lake, the place is hard to beat in the area. Helpful staff, nice rooms and common areas. The heated pool could have used maybe one or two more degrees of temperature. The food was OK but we remembered it to be outstanding when we stayed years ago. We never got to make... More 

Helpful?
Thank PH2006
Bellaire, Texas, United States
Level Contributor
176 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed December 5, 2015

The Park Lake hotel is on Lake Villarica, about halfway between Villarica and Pucon. It is modern, well maintained, with spacious rooms and excellent views. The entire building is covered with wood, and surrounded by woods and vegetation, sheltering it from the main road. Check-in was more complicated than expected; perhaps the staff was just in training. There was ample... More 

Helpful?
Thank Gabriel H
Miami Beach, Florida
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 30, 2015 via mobile

We had a wonderful stay at this hotel. Although things could stand to have a refresh here and there, the service was very polite and the room was everything we needed. It might not be a "luxury" hotel in some cities, but expectations need to be realistic out here in the countryside. Travelers definitely need to be proficient in Spanish... More 

Helpful?
Thank Daniel H
Nottingham, United Kingdom
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed November 22, 2015 via mobile

Not sure how this hotel gets into the Starwood luxury collection as it does not deserve to be there. In it's defence, the room was spacious but the bedroom was gloomy, a pity it didn't have the panorama over the lake the lounge area did. We struggled to make the heating work and even though we asked, the room remained... More 

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1 Thank Liz W
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