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Hotel Jen Orchardgateway Singapore

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Traveler (1971)
Room & Suite (602)
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Overview
  • Excellent51%
  • Very good37%
  • Average8%
  • Poor3%
  • Terrible1%
Travelers talk about
“orchard gateway”(146 reviews)
“rooftop pool”(209 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
Additional information
Offers from Hotel Jen Orchardgateway Singapore
Offers & Announcements: Recharge Staycation
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Offers from Hotel Jen Orchardgateway Singapore
Offers & Announcements: Recharge Staycation
Hotel deals
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Rooms
Aug 27Aug 28
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,358)
Filter reviews
1,870 results
Traveler rating
902
682
175
71
40
Traveler type
Time of year
LanguageEnglish
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902
682
175
71
40
Show reviews that mention
All reviewsorchard gatewaysomerset mrt stationrooftop poolshangri la groupvending machineshopping mallcity view roomthe club loungedirect accessshower and toilettaxi standmarina bay sandsexcellent locationorchard areamodern hotelgreat poolconvenient location
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1 - 5 of 1,870 reviews
Reviewed today

An excellent location to visit Singapore's attractions from, with the MRT (Singapore's underground train system) station directly underneath. The rooftop pool was a lovely place to relax after a busy day seeing the sights, although they could do with some more seating as we had...More

Thank nicolahaydon
Hotel's Favorite
Reviewed 5 weeks ago

Central location in Orchard Road above shopping mall. Tube station directly underneath hotel. Hotel on 10th floor with fabulous roof top pool. Breakfast loads of choice for all nationalities. Good quality toiletries and tea/coffee plus water replenished every day. Good view of city. We were...More

Thank Rosie876
Response from Hotel_Jen_Team, General Manager at Hotel Jen Orchardgateway SingaporeResponded 4 weeks ago

Hi Rosie876 Thank you for the fantastic review. We are so delighted to hear that you have enjoyed the facilities and services provided by us. Indeed, our award-winning rooftop infinity pool is the best part of our hotel and also the best one that you...More

Reviewed yesterday

Loved my short stay here. I checked in early and was offered an upgrade by Mr. Shrini at the reception for an additional 40 SGD which was later covered by my points. The breakfast buffet is very good, love the ice cream section. The pool...More

Thank Mitra V
Reviewed 3 days ago

We had a beautiful experience during our 1-night stay on August 2nd. We very much enjoyed the pool (the reason why we chose this hotel in the first place), but we did appreciate the service from the staff at the pool bar and during our...More

Thank Jen L
Reviewed 1 week ago

lovely hotel but don't let them do your laundry! I sent a bag of t-shirts and shirts and they lost them, then they "found" them just as we were checking out. When we arrived at our next destination the clothes were shrunk. I was like...More

2  Thank stephen h
Response from Hotel_Jen_Team, General Manager at Hotel Jen Orchardgateway SingaporeResponded 5 days ago

Hi stephen, Thanks for the review. Firstly, we regret to hear of the hiccup with your laundry. I wish to assure you that this is definitely unprecedented and an one-off incident. To this end, we apologise for your less than pleasant stay experience. I believe...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Room Service
Wheelchair access
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
$181 - $329 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#55 Luxury Hotel in Singapore
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
$181 - $329 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#55 Luxury Hotel in Singapore
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (1971)
Room & Suite (602)
Pool & Beach (342)
Dining (161)
Amenities (69)
Business Center & Event Rooms (9)
Family and Play Areas (3)
Nearby
Orchard Road
Shopping is a national pastime for Singaporeans, and
after a visit to Orchard Road it’s easy to see why.
This seemingly endless boulevard boasts a dizzying
selection of shopping centers. From bargain basement
foragers to designer label big-spenders, there is
something for everyone. For those just browsing, there
are countless restaurants, food courts, and cinemas,
as well as the odd street entertainer to keep you
...More
Questions & Answers
Ask a question
CheeseburgerParadise
August 12, 2018|
AnswerShow all 6 answers
Response from JustinaLee | Reviewed this property |
I don't think the hotel has self-laundry services. They provide laundry services but at a cost.
0
Votes
Fiona B
July 25, 2018|
AnswerShow all 5 answers
Response from LCandyC | Reviewed this property |
I am not sure because there are quite a lot of choices, but as I can remember, I cannot see any specific counters for hala there. It should be better to enquire Makan@Jen directly,
0
Votes
tricky1970
July 7, 2018|
AnswerShow all 10 answers
Response from Amsmithy | Reviewed this property |
Yes, enough or a couple of water and a 6 pack plus there is a ice machine on each loor
2
Votes
Room Tips
"club room."
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"with booking upper floors you may have a better view of the city."
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"We upgraded from Delux"
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"Would recommend paying a little more for club lounge access."
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