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Santa Grand Hotel West Coast

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Santa Grand Hotel West Coast
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145 Reviews from our TripAdvisor Community

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Showing 141: English reviews
Doha, Qatar
1 review
4 of 5 stars Reviewed 5 weeks ago

We spent 2 nights at the Santa Grand. It was comfortable and met our needs. The rooms were modern, clean and room service efficient. However no extra bed was available for our son so this met sleeping arrangements were a little less comfortable. The rooms are suited to couples and singles only. The breakfast was very nice and was able... More 

Review collected in partnership with this hotel

Helpful?
Thank mprice_919572
Singapore
1 review
3 of 5 stars Reviewed 5 weeks ago

Well, overall the service was good. The lady incharge at breakfast was friendly and helpful. However, we were not happy with the room, as during booking on line we did mentioned that we are booking for two adult and one children aged 6. We were hoping that if there is no extra bed for the child, at least an extra... More 

Review collected in partnership with this hotel

Helpful?
Thank 7zainalabidina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 5, 2016 via mobile

Size of room is small and yet well organized with desk, tv, wifi, fridge, water heater, hair blower. Well recommended and is good for short business trip. Environment around is quiet. It is actually a corner lot within a residential area. Easy access to AYE, and if you are like me who needs to travel to Tuas industrial area very... More 

Helpful?
Thank Hubert L
New Delhi, India
1 review
1 of 5 stars Reviewed June 20, 2016

Helpdesk staff was very rude. I had booked this hotel through agoda.com. They charged me 50 SGD extra while checking in. Breakfast was included in our stay. However the quality of the breakfast was pathetic. They provide only white bread, boiled egg, butter and coffee.

Review collected in partnership with this hotel

Helpful?
Thank rps638

Travelers are raving about these Singapore hotels

Abu Dhabi, United Arab Emirates
1 review
1 of 5 stars Reviewed June 19, 2016

small room , without window like a grave , with high prices no assistant to carry luggage moderate room services no basket in bath room bad urine like odor in drawers good location available taxi nearby supermarkets and restaurants

Review collected in partnership with this hotel

Helpful?
Thank ahurmu_161365
SantaGrandHotels, Manager at Santa Grand Hotel West Coast, responded to this review

Dear Valued Guest, Thank you for your review. We are sorry to hear that your recent stay with us had not met your expectations. We will be highlighting your feedback to the management to ensure that the issue will be dealt with immediately. We hope this incident would not discourage you from giving us another chance to prove that your... More 

Hyderabad, India
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 21, 2016

I took a room without Window. The room directly opposite to the elevator on the 4th floor. Rooms can be very noisy because of lack of space in the corridor. The worst part is the water in the bath room does not drain properly and there is mold on the walls. There is no separate trash can in the bath... More 

Review collected in partnership with this hotel

Helpful?
Thank eswari_ym
SantaGrandHotels, Manager at Santa Grand Hotel West Coast, responded to this review

Dear Valued Guest, Thank you for taking time to write us a review. We are sorry to hear that your recent stay with us had not met your expectations. We will be highlighting your feedback to the management to ensure that the issue will be dealt with immediately. We hope this incident would not discourage you from giving us another... More 

Berlin, Germany
1 review
4 of 5 stars Reviewed May 20, 2016

Very clean and quiet hotel with shops and restaurants close-by. Free and good WiFi. Bus stops very close. Beds and sheets comfortable and clean. Breakfast included with eggs, cereals, toast, fruits and ham and beans. No complaints

Review collected in partnership with this hotel

Helpful?
Thank chiaramD255YZ
SantaGrandHotels, Manager at Santa Grand Hotel West Coast, responded to this review

Dear Valuable Guest, Thank you for taking the time to write us a review. We are pleased to learn that you have enjoyed your stay with us and that our amenities had been able to meet your expectation. Once again, thank you for choosing Santa Grand Hotel West Coast and we hope to have you with us again soon. Sincerely,... More 

Taichung, Taiwan
1 review
2 of 5 stars Reviewed May 16, 2016

In summary, there are two things which I consider the service is very below the average standard, or very disappointed: 1)the clerk of hotel demand that customer to pay in credit card the extra guarantee charge of S$100 (which I immediately receive a credit payment short message from my credit card bank in Taiwan), beside the normal charge of the... More 

Review collected in partnership with this hotel

Helpful?
Thank cchen_391868
Stratford Upon Avon
Level Contributor
10 reviews
7 hotel reviews
3 of 5 stars Reviewed May 7, 2016

Perhaps we were unlucky; another Santa Grand Hotel had set our expectations of a larger room but here, one had to stay on the bed while the other moved around. The bathroom was OK and like many 2 star hotels in Italy the shower simply drained onto the floor but made the whole bathroom including the toilet wet. There would... More 

Review collected in partnership with this hotel

Helpful?
Thank Ken H
SantaGrandHotels, Manager at Santa Grand Hotel West Coast, responded to this review

Dear Valued Guest, Thank you for taking the time to write us a review. We are sorry to hear that your recent stay with us had not met your expectations. We will be highlighting your feedback to the management to ensure that the issue will be dealt with immediately. We hope this incident would not discourage you from giving us... More 

Bangkok, Thailand
Level Contributor
3 reviews
2 of 5 stars Reviewed May 2, 2016

good for a short stay, most of the time spent outside hotel. Room small, bathroom smaller, corridors narrow...no place to hang out...very good if you just want to crash at night. Breakfast not inviting at all, same setup all four days I was there. The biggest plus was the free smart phone with 4G, allowed me to cut cost on... More 

Helpful?
Thank onthemove261
SantaGrandHotels, Manager at Santa Grand Hotel West Coast, responded to this review

Dear Valued Guest, Thank you for taking time to write us a review. We are sorry to hear that your recent stay with us had not met your expectations. We will be highlighting your feedback to the management to ensure that the issue will be dealt with immediately. We hope this incident would not discourage you from giving us another... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Santa Grand Hotel West Coast is located in the western part of Singapore, with the National University of Singapore (NUS) and National University Hospital (NUH) in close proximity. The five-storey building features elegant rooms and is also adjacent to the business and technology hubs of One-North and International Business Park. Guests will enjoy a warm stay because all sensory details have been carefully refined to be just right. As with all the touches, from the positioning of the high speed network link to the modern amenities, guest will feel thoroughly at home. Santa Grand Hotel West Coast caters mostly to corporate clients with offices located in the western part of Singapore. These include NUS, NUH, NTU and companies involved in the construction, oil refining, shipping & marine industries. It is primarily a corporate hotel suitable for visiting professors, foreign students or family member, senior level executives and those visiting NUH - overseas patients & family members, corporate companies - foreign expatriates on attachment or temporary lodging till they move to permanent accommodation. ... more   less 

Additional Information about Santa Grand Hotel West Coast

Address: 428 Pasir Panjang Road Santa Grand Hotel West Coast, Singapore 118769, Singapore
Location: Singapore > Singapore
Price Range: $101 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Santa Grand Hotel West Coast 2.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Santa Grand Hotel Singapore
Santa Grand Hotel West Coast Singapore
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