A very good hotel with nice clean and functional rooms and a nice atmosphere. The staff is very helpful and service-minded. It's conveniently located in a quiet area with only a few minutes walk to public transportation in Chinatown or just a few hundred meters in the other direction from the hotel so you have the whole city nearby. If you just want a quick budget meal there is a food court just around the corner and you have a lot of Chinese restaurants to choose from in Chinatown walking street that agents to the hotel street, otherwise there is plenty of all kinds of good restaurants nearby.
The Scarlet staffs was excellent - Nazir made everything go smoothly when I arrived and check in went really smooth. Concierge service was excellent - Machelle, Lesley, Nigel and Jonathan was very helpful and friendly in making several needs and reservations. Location wise is convenient to MRT and to find foods (Halal). Selection and quality was very much appreciated. (The staff) is one of best parts of staying at The Scarlet Singapore. Everyone is very thoughtful and caring to insure that you are enjoying your stay and follow the safety measures. Thank you!
I truly appreciated the hotel quality and the dedication of the design, not sure how other room is actually looks like but for my executive with balcony is very comfortable and well design. The tolietries and amenities like coffee and tea is truly a plus point, just like the hotel design itself the coffee and tea is really good quality and i may say high end that is why would you even go out your hotel room to have a good coffee or rather instead having it inside? The answer is indoor stay with their coffee is great! The tolietries is even the best! They served a great enough big size travelling body foam and a big travel size tooth tube from compare to normal or high end hotel in singapore, if i would have choose to come back in future i will choose here! They have great services as well, the staff are warm, friendly and is guide by a great management team. Will visit here in future if a short or long stay require. Lastly i cannot praise how well everything in hotel provided is, from fridge to water kettle and their cup and bed, towel just everything i have no words to describe it situated in chinatown such a small squeezy area in singapore this little dot but the hotel run really well, and everything thing you need is here and is also very good decorated, it is really hard to get a decent big room in chinatown area why for go and check in to other hotel when this hotel serve the best privacy and respect to every in house guest? Surely Recommend, check in is efficient and the team and management is fast and attentive to your needs. If you book around here, it is just nearby one of the attraction to local tourist visting area and all good restaurant and good food near by here. Check this great experience over here,even it is for quarantine, you will also find a great stay at here without the chance to roam around but bet you will not be uncomfortable. Have attached my room picture to show you how great their design is, and how comfort the deliver the services, excellent!…
A friend and I were booked to stay at The Scarlet in Singapore for four nights In early March 2020 preceding a South East Asia cruise. We pre-paid our hotel stay to earn a discount on the price. However, due to the pandemic, our cruise was cancelled. We accordingly had to cancel our hotel stay. The reason that we are posting a review is that we were very impressed with The Scarlet’s Customer Service in the circumstances. Even though it was under no obligation to do so, The Scarlet refunded our entire pre-paid hotels fees! We were so pleased and impressed. The Scarlet has definitely earned our loyalty for any future Singapore Hotel stay!
Arrived at the hotel early in the morning after a long flight, rooms were ready for us and we had been upgraded. Reception staff were so helpful and couldn't do enough for you. Rooms were lovely, spotlessly clean and very comfy. Reception staff went above and beyond to be helpful, always offering us bottles of water and tea and coffee. We were only there for one night but I have to say this was a great start to our holiday and I would absolutely without doubt recommend this hotel.