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Fast check-in process, clean rooms with full amenities. The swimming pool on the roof is very nice where you can swim while looking at the surrounding buildings. There is also a swimming pool and play area for children. Very strategic location, walking distance to orchard...More
1 Thank Heidi K
Response from Cynthia L, Guest Relations Manager at Somerset BencoolenResponded December 11, 2017
Dear Heidi K,
Greetings from your friendly team at Somerset Bencoolen Singapore! Thank you for choosing our serviced residence for your recent family’s early Christmas celebrations and for your positive feedback. We are delighted you had enjoyed most aspects of your stay with us and...More
This motel has a lot to offer. It is close and convenient with the new Bencoolen MRT and taxi rank right outside the door. Not far to Plaza Singapura and Orchard Road.
Staff on arrival are polite and efficient.
These are apartments with a kitchen...More
Thank Sue D
Response from Cynthia L, Guest Relations Manager at Somerset BencoolenResponded December 6, 2017
Dear Sue D
Greetings! We deeply regret to learn you did not fully enjoy your stay at our serviced residence and we sincerely apologise for the disappointment caused to you by the condition of this property. Kindly allow us to assure you our management shall...More
We got a 2 bedroom/2bathroom deluxe apartment for 3 adults / 2 children. A major problem we had was faulty airconditioning, which in a city like Singapore, is inexcusable. The hotel is old - rooms are dated, and airconditioners are old and dirty. When we...More
Response from Cynthia L, Guest Relations Manager at Somerset BencoolenResponded November 27, 2017
Greetings! Thank you for choosing our serviced residence for your recent family holiday and for your valuable feedback on your stay with us. We are truly sorry for the discomfort and disappointment caused to you by the faulty air-conditioning unit in your 2-bedroom...More
Had great stay at centrally located Somerset Bencoolen for Formula 1 Grand Prix. Reception staff extremely obliging allowing early checkin as our flight arrived 0800. Rooms dated but had everything we required to be self sufficient if needed. A continental breakfast was included in tariff...More
Thank Leonie W
Response from Cynthia L, Guest Relations Manager at Somerset BencoolenResponded November 16, 2017
Dear Leonie W,
Greetings from your team at Somerset Bencoolen! Thank you for taking time to share your stay experience at our serviced residence during the recent F1 Grand Prix period and for your honest views on our service and property. We are delighted you...More
Staff named Ley Jay from Somerset Bencoolen told me 3 times a delivery had not been received when it had.
He then delivered the package to my room after i threatened to make a complaint to police.
I also told him i would be out...More
Thank Brad D
Response from Cynthia L, Guest Relations Manager at Somerset BencoolenResponded November 3, 2017
Dear Brad D,
Greetings! Thank you for your continued support for our serviced residence and for your feedback. Please accept our sincere apologies for any inconvenience and disappointment caused to you during your recent stay with us. Kindly be assured our management has taken note...More