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Somerset Bencoolen

Traveler (239)
Room & Suite (90)
Pool & Beach (38)

About

Location
Cleanliness
Service
Value
Set in Singapore's former civic district, Somerset Bencoolen is strategically and conveniently located. A luxurious escape from the hustle and bustle of city life, it nonetheless puts you just minutes away from every imaginable pursuit. Elegant shopping, fine dining, pulsating nightlife, as well as museum exhibits and world-renowned cultural performances are all within easy reach.
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Property amenities
Pool
Fitness Center with Gym / Workout Room
Breakfast included
Free High Speed Internet (WiFi)
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Non-smoking hotel
Outdoor pool
Self-Serve Laundry
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Kitchenette
Non-smoking rooms
Good to know
HOTEL STYLE
Mid-range
Family
HOTEL CLASS
328Reviews
31Q+A
68Room tips
Traveler rating
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Popular mentions
We had joined rooms, each with it's own kitchen, one bedroom had bathroom with a wet floor shower and the other with shower over the bath. We used the roof top pool twice - loved the evening view & skyline. The staff were great, very helpful and we were surprised with the
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Response from Cynthia L, Guest Relations Manager at Somerset Bencoolen
Responded 2 days ago
Dear CatherineC4533, Greetings! Your friendly team at Somerset Bencoolen truly appreciates your valued support for our centrally located serviced residence ring your recent business trip here and for your heartwarming compliment for our service. All of us are truly humbled and grateful for your lovely compliments for our service as your kind compliments inspire us to always provide the highest level of service in our industry. We are also thrilled to learn you have found our spacious and fully-equipped apartment to your liking and that you loved spending time at our rooftop pool area and enjoyed the scintillating view from this area. We are truly grateful for your lovely mention on our Continental Breakfast service as this definitely brings much joy and inspiration to our team members who put in the effort to supplement the usual Continental Breakfast fare of pastries, fruits and beverages with some hot meals as they want to provide our residents with a heartier start to their days. Please be assured our management shall be sharing your lovely compliments with each member of our team at Somerset Bencoolen and we shall certainly thank them for making your stay with us a success. All of us have truly enjoyed being of service to your lovely family and you, and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
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We got a good deal for a suite with kitchen and were put in room 507 which had no view. I had requested a upper floor with a view so I was disappointed and complained. The next day we were moved to room 1210 which was corner with a nice view. I don't know why hotels ignore your
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Response from Cynthia L, Guest Relations Manager at Somerset Bencoolen
Responded 2 weeks ago
Dear Christo60, Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing our serviced residence for your recent holiday in our garden-city. We are delighted you enjoyed your stay with us and found our central location with easy accessibility to many eateries and MRT stations convenient and ideal. Please accept our sincere apologies for being unable to assign you an apartment on the higher level with a view as we received an overwhelming number of similar requests. Regrettably, as many of our guests prefer to make their reservations via the promotional rates offered in Advance Purchase which requires a guarantee of a pre-payment before their stays, we humbly admit we face difficulties in meeting requests for similar apartment assignments although we would try our utmost best to assist our guests. We seek your kind understanding over this matter and we are truly grateful to you for assuring us you shall be returning to stay with us again when you are next in Singapore. Thank you. Thank you for your valuable and candid feedback regarding the condition of this centrally located serviced residence and we sincerely apologise for any disappointment caused to you. We are happy to share that Somerset Bencoolen will be undergoing refurbishment works and these works shall commence in the middle of this year. All of us are confident once these works have been completed, our guests will definitely find more value added to their overall stay experiences with us. It has been our pleasure to have been of service to you and we sincerely look forward to welcoming you back in the future. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
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This little gem offered great spacious accommodation in a good location . However the staff were amazing and went over and above to assist us. Nothing was too much trouble Restaurants cafes transport and a small shopping centre nearby were very handy . Enjoyed our stay !
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Response from Cynthia L, Guest Relations Manager at Somerset Bencoolen
Responded 3 weeks ago
Dear Ros W, Greetings from your friendly team at Somerset Bencoolen and thank you for choosing to stay with us! We are delighted you had a great stay at our centrally located serviced residence and our spacious apartment was ideal and comfortable for your stay requirements. All of us are truly heartened to know you found the location of our serviced residence convenient due our close proximity to the many cafes, restaurants and shops. We are indeed very proud to share that many of our regular guests choose to stay with us whenever they are in Singapore because of our serviced residence’s strategic location especially with Bencoolen MRT station just a few steps away from our residence as travelling around our garden-city can be so easy and economical. We sincerely hope this would also be the reason why you will make Somerset Bencoolen your choice residence whenever your travels bring you to our friendly shores. We would like to express our heartfelt appreciation for your lovely compliments for our service. We at Somerset Bencoolen, firmly believe delivering service from the heart is very important in determining our residents’ stay satisfaction and nothing motivates us more than knowing our service has been one of the main contributions to the success of your stay with us. Thank you! It has been our great pleasure being of service to you and we earnestly look forward to welcoming you back soon. We are at your service and all of us sincerely thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
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Somerset Hotel Bencoolen's first major advantage is that is is in an amazing location, without the price-tag to go with it. Across the road is Bencoolen MRT with direct access to China town and the Bayfront area, and Bras Brasah MRT or Dhoby Ghaut MRT interchange all a VERY
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Response from Cynthia L, Guest Relations Manager at Somerset Bencoolen
Responded Mar 11, 2019
Dear MarcusBridges, Greetings from your friendly team at Somerset Bencoolen and thank you for your valued support for our serviced residence! Thank you for giving us the great pleasure and privilege of hosting your lovely family and you at our centrally located serviced residence during your recent holiday in Singapore. We are delighted you had a fantastic stay with us and found great value in your stay at our centrally located residence. This is indeed a huge compliment for all of us, especially as we note you have travelled far and wide; and we are truly appreciative of your heart-warming feedback. We are also very happy to learn our spacious and fully equipped apartment was perfect for your stay requirements and all of you had a great time at our rooftop pool area which brought you some respite from our hot and humid weather. With your recent stay experience at our serviced residence, we sincerely hope you will now make our residence your only lodging choice whenever your return to our friendly shore. All of us are heartened to learn you find our central location convenient and you could easily walk to Chjimes, the Long Bar which is the home of the famous Singapore Sling and Orchard Road. We sincerely hope you also managed to visit the must-see attractions and cultural enclave Kampong Glam which is near our residence. If not, we sincerely hope you will return to stay with us again as we would be most pleased to share with you an itinerary that will include visits to these vibrant neighbourhoods. If there is anything we may assist you with your future stays, please do not hesitate to contact us as it would be our utmost pleasure to be of service to you. All of us have truly enjoyed being of service to your lovely family and you at Somerset Bencoolen and we earnestly hope to welcome you back for more enjoyable and comfortable stays with us. We truly appreciate your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
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Having visited Singapore before and used a large modern hotel with restricted room size and amenities on Clarke Quay, we researched and found this accommodation. This is a hotel in all but name starting with front desk/reception up to roof top pool and jacuzzi. Rooms are of a
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Response from Cynthia L, Guest Relations Manager at Somerset Bencoolen
Responded Mar 11, 2019
Dear Rossendale22, Greetings and thank you for making Somerset Bencoolen your choice lodging during your recent holiday here! Your friendly team at Somerset Bencoolen is delighted your lovely wife and you had a great stay at our serviced residence and you found our central location ideal for your holiday in Singapore. We are truly grateful you took the time out to share your stay experience with us on Tripadvisor and for letting us know how much you enjoyed our service. Our company values our guests’ satisfaction as top priority and we are committed to our guests. Its guests like you who make our job wonderful and inspire all of us to always strive to provide the best service possible. Thank you! All of us truly had a great pleasure hosting your lovely wife and you at Somerset Bencoolen and we earnestly look forward to welcoming you back and being of service to you again soon. Thank you for your wonderful feedback and valued support. Kind regards, Cynthia Lim, Resident Relations Manager
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Previous
I dont remember for sure but if there was its not much. Becouse much i would remember 😄
1 vote
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Can i request for the shuttle from airport to the hotel?
Yes, you can request the hotel to provide shuttle from airport to hotel, but it is more expensive compared if you take airport taxi. Changi airport's taxi is well arranged so you dont have to wait for a long time to get taxi.
1 vote
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Hi, There is basic cooking stuff, including pots and pans, glasses, plates etc. We didn’t bother, as there are a number of amazing delicious food courts within a short distance, which had plenty of cheap food for our family. Hope that helps.
1 vote
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Just take the green line, switch at expo to blue line and ride all the way to The Bencoolen stop. The hotel is across the street from the Bencoolen stop on Bencoolen street. $2.70 sgd
0 votes
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You can take East West Line (Green line) towards Tanah Merah, stop at Expo and change to Downtown line (Blue Line) towards Bukit Panjang, stop at Bencoolen MRT station. The Somerset Bencoolen is just accross the Bencoolen MRT station. If you will explore Singapore in several days, it easier if you buy EZ link card at Changi for taking MRT and bus, top up 10 SGD is enough for 3 days. Tips: download Citymapper apps, easy to use and very helpful for exploring Singapore, it gives you detail directions at real time.
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"Room 1204 was very nice, good view. Room 507 lousy."
"5th floor rooms have a communal terrace"
"no real tips for that one"
"Stay at the highest floor possible. 12th floor."
"best location"
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PRICE RANGE
$148 - $303 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
somerset bencoolen singapore
LOCATION
SingaporeSingaporeBencoolenRochorCentral Area/City Area
NUMBER OF ROOMS
107
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