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Somerset Bencoolen

No. 51 Bencoolen Street, Singapore 189630, Singapore
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Somerset Bencoolen
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172 Reviews from our TripAdvisor Community

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Showing 154: English reviews
Phuket, Thailand
Level Contributor
4 reviews
1 of 5 stars Reviewed 3 days ago NEW

I stayed with at the Somerset Apartment No. 51 Bencoolen Street, Singapore last month for 5 nights and the rate was $176 per night now its $198 and i wanted to stay for twice as long, 10 nights. I noticed the rate increase and contacted them to see if i could get the same rate however they stated the rates... More 

Helpful?
Thank Brad D
Cynthia L, Guest Relations Manager at Somerset Bencoolen, responded to this review

Dear Brad D, Greetings from the team at Somerset Bencoolen! We are truly sorry for the disappointment caused to you by the rates quoted to you for your impending stay at our serviced residence next month. We note you had intended to stay at our residence during the Public Holiday period of Singapore’s National Day which regrettably sees a higher... More 

Sydney, Australia
Level Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here with my wife for a month when we first relocated to Singapore. The location was perfect if you like walking. It's centrally located within a 10 minute walk west to Orchard Road, east to Raffles City/Promenade and north towards Bugis. It's only a stones throw from the colonial district and key museums (e.g. Singapore Art Museum, National... More 

Helpful?
Thank Jeff F
Cynthia L, Guest Relations Manager at Somerset Bencoolen, responded to this review

Dear Jeff F, Greetings from the team at Somerset Bencoolen! We deeply regret to note you did not fully enjoy your stay at our serviced residence and we are truly sorry for any disappointment and inconvenience caused to you. We sincerely thank you for your heart-warming compliment for our service and we are indeed heartened to note you have found... More 

Mumbai (Bombay), India
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I booked Somerset Bencoleean service apartment for 2 months and paid SGD 15800 approx for a 2BHK apartment. This is steep as you can imagine. While the property is OK overall, it severely misses out on the details, hence needs a second thought. Couple of details which are a complete let down for the money you pay 1. Heavy duty... More 

Helpful?
3 Thank SachinDoshi83
Cynthia L, Guest Relations Manager at Somerset Bencoolen, responded to this review

Dear SachinDoshi83, Greetings from the management at Somerset Bencoolen! We deeply regret you are not enjoying your stay at our serviced residence and we sincerely apologise for the disappointment caused to you. Kindly be advised we are truly appreciative of your feedback and we shall endeavour to seek improvements in the areas we lack. Once again, we are truly sorry... More 

Cairns, Queensland, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 11, 2016

My family and I stayed here for 10 nights in May/June. Our apartment was on the construction side (even though I repeatedly requested the opposite side of the building. On check in I was told that the apartment we were given was the only one available as they were fully booked. I was told we had been upgraded to a... More 

Helpful?
Thank Kara P
Cynthia L, Guest Relations Manager at Somerset Bencoolen, responded to this review

Dear Kara P, Greetings from the team at Somerset Bencoolen! Please accept our sincere apologies for being unable to assign you with the apartment you had requested because of our full occupancy situation when you checked in and also due to overwhelming similar requests from residents who had checked in a few days before your arrival. Please be assured we... More 

Melbourne, Australia
1 review
4 of 5 stars Reviewed June 9, 2016 via mobile

The reception staff were really excellent to deal with. Very helpful and accommodating. Ker Wei allowed us a complimentary late check-out which meant my infant son could have a sleep before our flight out of Singapore. The pool was very good for our three kids and there was plenty of space in the apartment. The continental breakfast was also generous... More 

Helpful?
Thank acwmay
Cynthia L, Guest Relations Manager at Somerset Bencoolen, responded to this review

Dear acwmay, Greetings! The team at Somerset Bencoolen is delighted your family and you had a fabulous stay at our serviced residence and your children had a great time at our rooftop pool. We are truly heartened to learn our spacious apartment and facilities have been ideal for your recent family holiday, especially for your children, as we know that... More 

Ljubljana, Slovenia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 6, 2016 via mobile

I provided an A+ review few months ago. The experience did not change this time. Just wanted to add that I got even better impression now, especially in terms of staff hospitality and the late check-out flexibility. My flights back from Sin are always late night and they understood my wish, allowing me to stay in the suite way longer... More 

Helpful?
Thank DPTraveler15
Cynthia L, Guest Relations Manager at Somerset Bencoolen, responded to this review

Dear DPTraveler15, Greetings and welcome back! The team at Somerset Bencoolen is delighted you had another great experience at our serviced residence and we are thrilled to note our service has further impressed you. All of us sincerely thank you for your heartwarming compliment and we sincerely assure you we shall be sharing your lovely compliment with each member of... More 

Mumbai (Bombay), India
Level Contributor
69 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed May 16, 2016

we friends stayed here and was in a decent location though there was major road construction below so big diversions. could not help it. orchard road is a 15 min walk and so is raffles place. bras basah station is nearby and so is the bus stop. the apartments are decent size and had the basic amenities including a small... More 

Helpful?
Thank Nmasher
Cynthia L, Guest Relations Manager at Somerset Bencoolen, responded to this review

Dear Nmasher, Greetings! The team at Somerset Bencoolen is delighted your friends and you had a great stay at our serviced residence and have found our central location ideal for your recent holiday on our friendly shores. We sincerely apologise for any inconvenience caused to you by the ongoing subway works and we are truly appreciative of your kind understanding... More 

Beihai, China
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 11, 2016 via mobile

We needed big enough accommodation for family of six, this met our needs with affordable price. Nice rooftop pool. Road construction work outside was causing some access challenges, but we were well informed by the hotel beforehand, so it was no issue.

Helpful?
Thank Iiro_96878
Cynthia L, Guest Relations Manager at Somerset Bencoolen, responded to this review

Dear Iiro_96878, Greetings from the team at Somerset Bencoolen! We are delighted your family and you had a great stay and have found your recent stay at our serviced residence to be of good value especially when our spacious apartment was ideal for your family of six. As you have already recognized, staying at serviced apartments is a good lodging... More 

Melbourne, Australia
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 16, 2016

We stayed here for a week and it was great! the apartments are well appointed with all the mod cons, comfortable beds and air conditioning which you definitely need in the singapore humidity! nice pool area on the roof level wieh a view of the city and sun all day long, would recommend :)

Helpful?
Thank 117flossee
Cynthia L, Guest Relations Manager at Somerset Bencoolen, responded to this review

Dear 117flossee, Greetings! The team at Somerset Bencoolen is delighted you had a great stay with us and we sincerely thank you for your high recommendation for our serviced residence. We are indeed heartened to note you especially enjoyed spending time at our rooftop pool area with its magnificent view of our cityscape and the pool provided you with some... More 

Launceston, Australia
Level Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed April 12, 2016

We recently stayed here for a week. Upon arrival the staff were very friendly and professional. When we arrived in our room it was not up to par, it had a bad smell (most likely from the air conditioner) there were hairs in the sink and the sheets were dirty. We immediately phoned staff who were amazing we were moved... More 

Helpful?
Thank ckb_au
Cynthia L, Guest Relations Manager at Somerset Bencoolen, responded to this review

Dear ckb_au, Greetings! The team at Somerset Bencoolen deeply regrets you did not fully enjoy your stay at our serviced residence and we are truly sorry for the initial disappointment and inconvenience caused to you by our Housekeeping and inspection shortfalls. Please be advised our Housekeeping Manager has since investigated and counselled her team members concerned and we are definitely... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Set in Singapore's former civic district, Somerset Bencoolen is strategically and conveniently located. A luxurious escape from the hustle and bustle of city life, it nonetheless puts you just minutes away from every imaginable pursuit. Elegant shopping, fine dining, pulsating nightlife, as well as museum exhibits and world-renowned cultural performances are all within easy reach. ... more   less 

Additional Information about Somerset Bencoolen

Address: No. 51 Bencoolen Street, Singapore 189630, Singapore
Location: Singapore > Singapore
Price Range: $132 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Somerset Bencoolen 4*
Number of rooms: 107
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Odigeo, Priceline, Agoda, Hotwire, Cheap Tickets, Expedia, Travelocity and HotelTravel.com so you can book your Somerset Bencoolen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Somerset Bencoolen Singapore
Hotel Style:
#60 Family Hotel in Singapore
#64 Business Hotel in Singapore
#71 Romantic Hotel in Singapore
#80 Luxury Hotel in Singapore
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