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Somerset Bencoolen

259 reviews
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Traveler (185)
Room & Suite (71)
Pool & Beach (36)
Overview
  • Excellent31%
  • Very good55%
  • Average12%
  • Poor1%
  • Terrible1%
Travelers talk about
“rooftop pool”(22 reviews)
“mrt construction”(13 reviews)
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
Fitness center
4.0 Star Hotel
All hotel details
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Reviews (259)Write a Review
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120
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3
5
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All reviewsrooftop poolmrt constructionbedroom apartmentbencoolen mrt stationfamily apartmentcentrally located and within walking distancebras basahbasic equipmentminimum staynice apartmentplaza singapuralarge fridgeorchard roadliving areaserviced apartmentslaundry roomhard boiled eggs
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1 - 5 of 232 reviews
Reviewed 1 week ago

Fast check-in process, clean rooms with full amenities. The swimming pool on the roof is very nice where you can swim while looking at the surrounding buildings. There is also a swimming pool and play area for children. Very strategic location, walking distance to orchard...More

Thank Heidi K
Response from Cynthia L, Guest Relations Manager at Somerset BencoolenResponded 3 days ago

Dear Heidi K, Greetings from your friendly team at Somerset Bencoolen Singapore! Thank you for choosing our serviced residence for your recent family’s early Christmas celebrations and for your positive feedback. We are delighted you had enjoyed most aspects of your stay with us and...More

Reviewed 1 week ago via mobile

This motel has a lot to offer. It is close and convenient with the new Bencoolen MRT and taxi rank right outside the door. Not far to Plaza Singapura and Orchard Road. Staff on arrival are polite and efficient. These are apartments with a kitchen...More

Thank Sue D
Response from Cynthia L, Guest Relations Manager at Somerset BencoolenResponded 1 week ago

Dear Sue D Greetings! We deeply regret to learn you did not fully enjoy your stay at our serviced residence and we sincerely apologise for the disappointment caused to you by the condition of this property. Kindly allow us to assure you our management shall...More

Reviewed 2 weeks ago

We got a 2 bedroom/2bathroom deluxe apartment for 3 adults / 2 children. A major problem we had was faulty airconditioning, which in a city like Singapore, is inexcusable. The hotel is old - rooms are dated, and airconditioners are old and dirty. When we...More

Thank yoda7416
Response from Cynthia L, Guest Relations Manager at Somerset BencoolenResponded 2 weeks ago

Dear yoda7418, Greetings! Thank you for choosing our serviced residence for your recent family holiday and for your valuable feedback on your stay with us. We are truly sorry for the discomfort and disappointment caused to you by the faulty air-conditioning unit in your 2-bedroom...More

Reviewed 4 weeks ago

Had great stay at centrally located Somerset Bencoolen for Formula 1 Grand Prix. Reception staff extremely obliging allowing early checkin as our flight arrived 0800. Rooms dated but had everything we required to be self sufficient if needed. A continental breakfast was included in tariff...More

Thank Leonie W
Response from Cynthia L, Guest Relations Manager at Somerset BencoolenResponded 4 weeks ago

Dear Leonie W, Greetings from your team at Somerset Bencoolen! Thank you for taking time to share your stay experience at our serviced residence during the recent F1 Grand Prix period and for your honest views on our service and property. We are delighted you...More

Reviewed October 27, 2017

Staff named Ley Jay from Somerset Bencoolen told me 3 times a delivery had not been received when it had. He then delivered the package to my room after i threatened to make a complaint to police. I also told him i would be out...More

Thank Brad D
Response from Cynthia L, Guest Relations Manager at Somerset BencoolenResponded November 3, 2017

Dear Brad D, Greetings! Thank you for your continued support for our serviced residence and for your feedback. Please accept our sincere apologies for any inconvenience and disappointment caused to you during your recent stay with us. Kindly be assured our management has taken note...More

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Traveler (185)
Room & Suite (71)
Pool & Beach (36)
Dining (8)
Hotel & Grounds (63)
Family and Play Areas (14)
Bathroom (12)
Business Center & Event Rooms (1)
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Breakfast included
Free High Speed Internet ( WiFi )
Hotel Amenities
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Business Center with Internet Access
Babysitting
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Outdoor pool
Details
Price range
$148 - $328 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#48 Family Hotel in Singapore
#64 Business Hotel in Singapore
#70 Romantic Hotel in Singapore
#98 Luxury Hotel in Singapore
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
$148 - $328 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#48 Family Hotel in Singapore
#64 Business Hotel in Singapore
#70 Romantic Hotel in Singapore
#98 Luxury Hotel in Singapore
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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