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1. Mildew smell in room and mildew bad in the bathroom/shower area. (see pic)
2. Breakfast is bad. Food is always cold no matter what time you arrive. Food quality and selection is very poor. McDonalds is higher quality :(
3. Claims to be "eco-friendly"...More
Thank lee l
Response from CarltonCityHotelSG, Guest Relations Manager at Carlton City Hotel SingaporeResponded 4 weeks ago
Dear lee l,
Thank you for taking the time to give us your feedback. We sincerely apologise for the observations that have been listed in your review and for the inconvenience caused. The comfort of our guests is our top priority; your feedback on the...More
We stayed at this hotel for a week in January. Its location is perfect and within walking distance to Chinatown and hawker centres as they are a short walk away. If visiting in the rainy season, it is actually possible to walk from the hotel...More
Response from CarltonCityHotelSG, Guest Relations Manager at Carlton City Hotel SingaporeResponded 5 weeks ago
Thank you for your detailed review. While we are delighted to note that you were pleased with your stay experience, we would like to apologise for the issues regarding the towels and the shower facilities, as well as the inconvenience caused. Our team...More
we are three girls who booked the triple room. the hotel located not much far. we took a taxi from Changi to there cost SGD30 (midnight). the opposite store where you can found plenty of cheap food! the restaurant surrounding there are Korean and Japanese.More
Response from CarltonCityHotelSG, Guest Relations Manager at Carlton City Hotel SingaporeResponded March 15, 2018
Thank you for the 5-stars review! We are pleased to note that you have had a great stay and enjoyed the convenience of our locale. Be sure to try out our restaurant, Plate on level 3 for refreshing culinary creations on your next...More
Staying at the Carlton City Hotel - Singapore was somewhat of a disappointment.
Overall they are far to expensive for the room provided.
Front desk tried to pull some classic BAIT and SWITCH, they first make sure they take the full payment and then say...More
Response from CarltonCityHotelSG, Guest Relations Manager at Carlton City Hotel SingaporeResponded March 9, 2018
Dear Matthew W,
Thank you for your feedback. We sincerely apologise for observations that have been mentioned. The comfort of our guests is our top priority; your stay experience is of utmost importance to us. We understand that our team was able to move you...More
very beautiful hotel , room very clean , very good and nice staff , nice pool , location as well its good , its was a great stay, close to shopping mall, we enjoyed our stay and would recommended to others
1 Thank Kasia Z
Response from CarltonCityHotelSG, Guest Relations Manager at Carlton City Hotel SingaporeResponded February 26, 2018
Dear Kasia Z,
Thank you for the 5-stars! We are glad that you enjoyed your stay at Carlton City and that you would recommend us as your choice hotel. We definitely hope to have you back with us soon!
Carlton City Hotel Singapore