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Aerotel Airport Transit Hotel Terminal 1

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152 Reviews from our TripAdvisor Community

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Showing 126: English reviews
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

good , peaceful , cozy, clean room, shocked with room size as different from booking confirmation and actual Direct booking on aerotel prized in Sing dollar rejected saying sold out, but when booked through premium plaza on us$ rates got confirmation

Helpful?
1 Thank tckothari
Aerotel_SG, Aerotel Singapore Management at Aerotel Airport Transit Hotel Terminal 1, responded to this review

Dear Guest Thank you for your review during your recent stay with us. We are happy to hear that your stay was peaceful, cozy and the rooms are cleaned. We will certainly look into your concerns about the staff being rude. Thank you Aerotel Singapore Team More 

Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed 3 days ago NEW

Room was very nice, but the requested 4:30 am wake up call never cam e through, which, for a TRANSIT HOTEL, is a huge let-down. Thankfully, I had set my phone as well, otherwise I might still be sitting in Singapore....

Helpful?
Thank ajhollenbach
Aerotel_SG, Aerotel Singapore Management at Aerotel Airport Transit Hotel Terminal 1, responded to this review

Dear Guest Thank you for your review during your recent stay with us. We are deligted to hear that the room was nice, we will certainly look into your wake up call experience. Thank you Aerotel Singapore Team More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

We did an 8 hour middle of the night flight from Australia. We arrived exhausted. Thank god for the Aerotel. Nice and clean, great beds. We only got the twin but the beds were big enough for 2 adults and 1 child. They were two (almost) double beds. Great place to recover from a long haul flight.

Helpful?
Thank Jujumwaxx
Aerotel_SG, Aerotel Singapore Management at Aerotel Airport Transit Hotel Terminal 1, responded to this review

Dear Guest Thank you for your kind review during your recent stay with us. We are delighted to hear that you enjoyed your stay in our nice and clean room with great beds. We look forward to welcoming you back during your next stopover in Singapore Thank you Aerotel Singapore Team More 

Level Contributor
47 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I had reason to use the transit hotel for the first time recently and it worked for me. The check in was a little clunky and the room took some getting used to. However it was comfortable clean and quiet. I got a good snooze and was all the better for it when I boarded the next flight.

Helpful?
Thank dunnekk
Aerotel_SG, Aerotel Singapore Team at Aerotel Airport Transit Hotel Terminal 1, responded to this review

Dear Guest Thank you for your review during your recent stay with us. We are happy to hear that you enjoyed your stay with us in our clean and quiet rooms. We look forward to welcoming you back in the near future. Thank You Aerotel Singapore Team More 

Colombo, Sri Lanka
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

We had booked 2 single rooms through Singapore Airlines. When we got to the hotel at 12.30 midnight we were told there was no confirmation for us. Despite SQ advising them that there were rooms booked they couldn't find any confirmation and of course the hotel was full and they couldn't give us rooms. On making a complaint on our... More 

Helpful?
Thank Shafi51
Aerotel_SG, Aerotel Singapore Management at Aerotel Airport Transit Hotel Terminal 1, responded to this review

Dear Guest Thank you for your review. We will certainly look into the experience that you had encounter when you arrive at the hotel. Please accept our sincere apologies. Thank you Aerotel Singapore Team More 

Portsmouth, United Kingdom
Level Contributor
64 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 1 week ago

Faced with an 11 hour layover in Changi following an onward flight reschedule and after a 13 hour flight from uk, the Aerotel provided exactly the right facilities for our needs. For a very reasonable price we took a room for six hours (and then extended for a further 2 hours). The room itself was spotlessly clean and roomy with... More 

Helpful?
Thank MikeP388
Aerotel_SG, Manager at Aerotel Airport Transit Hotel Terminal 1, responded to this review

Dear Guest Thank you for your kind review during your recent stay with us at Aerotel Singapore. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back during your next stop over in Singapore. Thank you, Aerotel Singapore Team More 

australia
Level Contributor
98 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed 1 week ago

We had booked into the old Ambassador Transit Hotel, airside in Changi airport T1, for a break between long haul flights, but when we got there, past midnight, we found that a new company, Aerotel, had taken over the location and that our Ambassador booking had been shifted to T3 without informing us. The quick-thinking young man on the Reception... More 

Helpful?
Thank Ozday
Aerotel_SG, Manager at Aerotel Airport Transit Hotel Terminal 1, responded to this review

Dear Guest Thank you for your kind review during your recent stay with us at Aerotel Singapore. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back during your next stop over in Singapore. Thank you, Aerotel Singapore Team More 

Christchurch, New Zealand
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My wife had a 22hr lay over in Changi Airport and having used the in airport hotel approx 10 years ago thought it worth a try again - usually we would use a hotel in the city. It worked very well. My wife said the bed was wonderful, and the room was nice. The only downside was the noise from... More 

Helpful?
Thank lrkeir58
Aerotel_SG, Manager at Aerotel Airport Transit Hotel Terminal 1, responded to this review

Dear Guest Thank you for your review during your recent stay with Aerotel Singapore. We value your feedback with regards to the noise. We will certainly look into your concerns and rectify the issues that you encountered to ensure that we exceed guest satisfaction. We look forward to welcoming you back in the near future. Thank you, Aerotel Singapore Team More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel is conveniently located in terminal 1 of Singapore Changi Airport, although be aware it is airside so you will need your boarding pass. It is a few minutes walk from the Sky Train for T1. Also be aware it is booked in 6 hour slots, although extra hours can be booked for an additional fee. The room was... More 

Helpful?
1 Thank jjones572
Gregory T, Customer Service Manager at Aerotel Airport Transit Hotel Terminal 1, responded to this review

Dear Guest Thank you for your kind review during your recent stay with us. We are happy to hear that you enjoyed your stay in our clean, comfortable and nicely decorated rooms. We will be looking forward to welcoming you back during your next stopover in Singapore. Yours Sincerely Gregory Tan Customer Service Manager singapore@plaza-network.com More 

MELBOURNE
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed at another hotel but visited here for a swim. Small pool and if not saying at this hotel its $17 admission. Pot of beer $10. It killed an hour or so though so worth it. They offer beach towels with your admission price

Helpful?
Thank VIEWTRAVEL
Gregory T, Customer Service Manager at Aerotel Airport Transit Hotel Terminal 1, responded to this review

Dear Guest Thank you for your review during your recent visit to our swimming pool. We are glad to hear that it was an hour well spent and we wish to welcome you back again in the near future. Yours Sincerely Gregory Tan Customer Service Manager singapore@plaza-network.com More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
Official Description (provided by the hotel)
Aerotel Singapore is our inaugural flagship transit hotel. Your comfort is our priority. Aerotel is created with the conscious merging of 'Aero' and 'Hotel'. The root of 'Aero' gives reference to air, it not only reflects its unique location at the airport, but also makes reference to the light, breezy, seamless experience - and good value - that you will enjoy. Located conveniently at Level 3, Departure / Transit Lounge in Terminal 1 of Singapore Changi Airport, Aerotel is the only airport transit hotel in the world equipped with an outdoor swimming pool, poolside bar, gym and library facilities, alongside 70 premium rooms. ... more   less 

Additional Information about Aerotel Airport Transit Hotel Terminal 1

Address: 1 Brani Terminal Avenue Level 3 Departure Transit Lounge | Singapore Changi Airport, Singapore 098680, Singapore (Formerly Ambassador Transit Hotel Terminal 1)
Location: Singapore > Singapore
Price Range: $57 - $63 (Based on Average Rates for a Standard Room)
Number of rooms: 70
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, TripOnline SA and Hotels.com so you can book your Aerotel Airport Transit Hotel Terminal 1 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ambassador Transit Singapore
Aerotel Airport Transit Hotel Terminal 1 Singapore
Hotel Style:
#6 Best Value Hotel in Singapore
#84 Business Hotel in Singapore
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