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Aerotel Airport Transit Hotel Terminal 1

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Aerotel Airport Transit Hotel Terminal 1
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108 Reviews from our TripAdvisor Community

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Showing 89: English reviews
Al Sharjah, Sharjah, United Arab Emirates
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Had a 7 hour layover at Singapore and was great to lay by the pool, unwind in the sunshine and refresh with a swim. The facility is lovely and has everything you'd want (except sunscreen - pack a miniature in hand luggage!). The service however left something to be desired - the lady behind the bar was fairly grumpy and... More 

Helpful?
Thank KLOH_ee
Stockholm, Sweden
Level Contributor
33 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is a fantastic and surprisingly affordable choice if one has a lengthy layover or a very early morning flight from Singapore Airport. The 6 hour slot is perfect for some resting and a shower (there is also a pool which I did not use). The single person rooms are tiny and windowless but that should not be an... More 

Helpful?
Thank Martin W
Gregory T, Customer Service Manager at Aerotel Airport Transit Hotel Terminal 1, responded to this review

Dear Mr Martin Thank you for your kind review during your recent stay with Aerotel Singapore. Happy to know that our facilities and the amenities in our impeccably clean room had created an experience for you. We look forward to welcoming you back to Aerotel Singapore during your next visit to Singapore. Yours Sincerely Gregory Tan Customer Service Manager Singapore@plaza-network.com More 

Los Angeles
Level Contributor
132 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

For anyone who had stayed at the old transit hotel in terminal one, this Aerotel is simply amazing in every aspect. I love the spacious corridor with the nice light post design. The old transit hotel is so dark. The room is much better now with better beds, more workspace, and even one outlet that allow US and UK plugs.... More 

Helpful?
Thank Adrian L
Gregory T, Customer Service Manager at Aerotel Airport Transit Hotel Terminal 1, responded to this review

Dear Guest Thank you for your kind review during your recent stay at Aerotel Singapore We are happy to hear that you had enjoyed your stay with us in our newly appointed rooms and its facilities. Your feedback is valuable to us and we will definetely look into appointing more staff at the checkin counter. We look forward to welcoming... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW via mobile

If you get room 69 or 70 change it. They are below the gymnasium and beside the eating area, very noisy from the treadmills and people dropping gym weights above and people eating their meals beside the rooms. Also the common user toilet doors slam shut so you don't get any rest. Remember the 6 hour purchase blocks and extra... More 

Helpful?
1 Thank John R
Gregory T, Csutomer Service Manager at Aerotel Airport Transit Hotel Terminal 1, responded to this review

Dear Guest Thank you for your review and the feedback during your recent stay with us at Aerotel Singapore. We value your constructiive feedback with regards to room 69 and 70 and apologise for the experience that you had encountered during your stay. We will certainly share your experience with the team as we strive to enhance the airport experience... More 

Perth, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Room was very nicely appointed and incredibly quiet, the bed extremely comfortable. The staff were very friendly and helpful. The meal was nice but not great for the price so if you can book the room without the meal would be advisable but I was unable to when making my booking.

Helpful?
Thank Lyn S
Gregory T, Customer Service Manager at Aerotel Airport Transit Hotel Terminal 1, responded to this review

Dear Guest Thank you for your kind review during your recent stay at Aerotel Singapore. It was nice to know that you enjoyed your stay in our nicely appointed and quiet room. Please be assured that I will pass your kind words to the team and will continually improve our standards to enhance your airport experience. We are looking forward... More 

London, United Kingdom
Level Contributor
99 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 1 week ago

gteat having a pool airside , I stayed here back in January on way to austarlia well needed sleep and rest in very clean room with tv and ac and the use of a pool overlooking the runway , well worth it on long journeys

Helpful?
Thank Medicmarty
Gregory T, Customer Service Manager at Aerotel Airport Transit Hotel Terminal 1, responded to this review

Dear Guest Thank you for your kind review during your recent stay with Aerotel Singapore We are happy to hear that you had a good rest in our clean rooms and enjoyed the use of the swimming pool which overlooks the runway. We look forward to welcoming you back again in the near future. Yours Sincerely Gregory Tan Customer Service... More 

Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Had 7 hours between flights from Changi to Bangkok and after a late night flight from Perth, this place was like heaven. To be able to have a cleansing shower and 4 hours sleep in one of the brilliant S Rooms all whilst still in the Transt area of T1, was brilliant, and extremely reasonably priced. The beds were comfortable,... More 

Helpful?
Thank Onelilaussie
Gregory T, Customer Service Manager at Aerotel Airport Transit Hotel Terminal 1, responded to this review

Dear Guest Thank you for your kind review during your recent visit to Aerotel Singapore. We are happy to know that you enjoyed your 4 hours sleep in our comfortable bed and was able to freshen up before going for your onward flight. We look forward to welcoming you back for another great experience with us. Yours Sincerely Gregory Tan... More 

Melbourne, Australia
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We have stayed at a few transit hotels and this one is definitely out favourite. For 6 hours for a couple it's $140 and you get a meal included and access to the pool including wifi also. Beautiful rooms and tea and coffee facilities. You also get toothbrush and paste and hand soap and shampoo. If you need a rest... More 

Helpful?
Thank Sandy B
Gregory T, Customer Service Manager at Aerotel Airport Transit Hotel Terminal 1, responded to this review

Dear Guest Thank you for your kind review during your recent stay at Aerotel Singapore. We are happy to hear that you enjoyed your 6hrs stay in our beautiful rooms, its amenities and the facilities of the hotel. Thank you for making Aerotel one of your favorite hotel and we wish you welcoming you back in the near future. Yours... More 

Palmerston North, New Zealand
Level Contributor
59 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We had 12 hours to spend at the airport having arrived on a very early night, We had swim in the roof top pool, free breakfast served by the pool and then went to our very comfortable bed and had a good sleep, had another swim and got on our next flight. There so many in the pool with babies... More 

Helpful?
Thank leigh69_13
Gregory T, Customer Service Manager at Aerotel Airport Transit Hotel Terminal 1, responded to this review

Dear Guest Thank you for your kind review during your recent stay at Aerotel Singapore. We are happy to hear that your 12 hours stopover was well spend at the pool side and in our comfortable rooms. We look forward to welcoming you back again to Aerotel Singapore in the near future. Yours Sincereley Gregory Tan Customer Service Manager singapore@plaza-network.com More 

Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

$34 pool entry for two people, would at least hope you might get a smile from the staff. We're served by Lee Playplay who has given the worst customer service by a country mile in our 3 week Asia trip. Grumpy, rude and unhelpful. Apart from her - great spot to relax and swim before a long flight.

Helpful?
Thank Charles V
Gregory T, Customer Service Manager at Aerotel Airport Transit Hotel Terminal 1, responded to this review

Dear Guest Thank you for your review during your recent visit to our Aerotel Swimming Pool. We apologize for the shortfall in service that you encountered with the staff that served you and will ensure that proper training will be given to her to achieve guest satisfaction. We take our reviews seriously and would like to apologize and thank you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
Official Description (provided by the hotel)
Aerotel Singapore is our inaugural flagship transit hotel. Your comfort is our priority. Aerotel is created with the conscious merging of 'Aero' and 'Hotel'. The root of 'Aero' gives reference to air, it not only reflects its unique location at the airport, but also makes reference to the light, breezy, seamless experience - and good value - that you will enjoy. Located conveniently at Level 3, Departure / Transit Lounge in Terminal 1 of Singapore Changi Airport, Aerotel is the only airport transit hotel in the world equipped with an outdoor swimming pool, poolside bar, gym and library facilities, alongside 70 premium rooms. ... more   less 

Additional Information about Aerotel Airport Transit Hotel Terminal 1

Address: 1 Brani Terminal Avenue Level 3 Departure Transit Lounge | Singapore Changi Airport, Singapore 098680, Singapore (Formerly Ambassador Transit Hotel Terminal 1)
Location: Singapore > Singapore
Price Range: $51 - $99 (Based on Average Rates for a Standard Room)
Number of rooms: 70
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA so you can book your Aerotel Airport Transit Hotel Terminal 1 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ambassador Transit Singapore
Aerotel Airport Transit Hotel Terminal 1 Singapore
Hotel Style:
#16 Best Value Hotel in Singapore
#85 Business Hotel in Singapore
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