The hotel is conveniently located at the central of Singapore. Easily accessible to train interchange and bus stops. Plenty of sight seeing spots and shopping malls around. Hotel itself has amicable service and clean rooms.
It was a pleasure to stay here. Excellent service from arrival to departure. I would also like to compliment your front desk staff, Aini. She is professional, friendly and helpful. Thank you again :) Sincerely, Aleson AA
Centrally located near many historical buildings and the Fort Canning park. Convenient for shopping and getting around. I would rate it as a good 4 star hotel even though it was upgraded a couple of years ago. The room lighting system with a central console is a let down because it takes 4 touches to switch off a light. Once I got over that, my stay was very pleasant.
Crystal Club Lounge - totally not worth it. Lounge is located at a bustling reception area where people are walking around. Not exclusive area. Even the breakfast for Crystal Club guests are together with regular guests. No need to spend extra money for the club lounge access. No other perks really.
Kids loved the pool and the jacuzzi Just a pity the room can’t accommodate to put in a rollaway bed as the size is not that big for a suite - feel the word suite should not be used for a room so small as it mislead people to think it is quite hugh
I'm a frequent traveller (and Gold VIP on Expedia if that gives more weight to this review). Grand Park City Hall had always been my hotel of choice whenever I visit Singapore since 2019. The location is super convenient and surrounded with large shopping malls. However, this time when I visited again in June 2022 everything else at the hotel doesn't deserve to be named a five star hotel anymore. Cleanliness - especially after Covid I supposed everyone would have a higher hygiene standard. However, when I first checked in the bathroom mirror was covered with toothpaste stain. Next to the bed and carpet, there was also a pile of sand which later on I suspected that it was actually a pile of bug eggs that kept reappearing overnight after housekeeping came to vaccume it. (Very disgusting and disturbing!) Condition - 4 years ago the hotel was in pretty good condition, perhaps it was when it just opened or was renovated. But now the room furnitures are quite worn out. It's funny that they put up a sign saying the bathroom marble surface is being polished to explain itself that it just looks old and run down. Service - request of items would take ages.. I requested some cutlery for dinner and it never came so I just ate with my hands... On a last and nice note, the bedding and pillows are pretty good and the fridge is pretty decent sized for a hotel. I would accept the above issues for a 3 star accomodation, but not a 5 star rated hotel.…
Really do appreciate all her efford to find my missing handphone, she even teach my daughter to find my handphone using apple application. Thank you so much for putting a lot of patient, help & kind attitude. This how the best front desk example. Buying iphane is an easy thing to do but what inside really matter spesially i’m flying back to my country indonesia. Really recommended to stay in grand park city hall hotel nice hotel very good staff. Thank you also for the madam house keeper that rampant every thing after we having lunch find it inside the linen blanket 👍👍
The breakfast provided was bad with cold and hard croissants being served and their "signature" porridge with no flavour nor seasoning and tasted like rice boiled in water. Was not given club access even though I'd paid additional for club access and was told "they do not have staff to serve us if they sat us in the club area" during breakfast. The tea and cocktail at the club was also disappointing as they provided poor quality food of measly quantity which is non-refillable. The service was also extremely slow where we had to wait for 20 minutes just for them to plate a tiered-tower tea set which consists of approximately 8 unique items for 2 persons. This was despite the club area was almost empty and the restaurant/lounge area was totally empty. And the items were clearly just plated and not made from scratch as they were rather cold and dry when it was served.…
Used this hotel for an 24 hour stopover on long haul flight.Excellent hotel in a convenient location for most sights.25 mins by MRT from Changi Airport with City Hall station a 5mins walk Extremely welcoming staff very clean Breakfast was excellent and the use of a swimming pool a bonus Thankyou for making our short stay so successful
Generally a very good experience. But not perfect. Hard, thick pillows made it difficult to sleep. Requests not always fulfilled. Good room, well serviced every day. Restaurant food good choice and nicely cooked.