Was served by Crescent for a wedding venue site visit and it was an extremely bad experience. From the start she listed things of what we could not do and used a really degrading tone. She also asked personal questions which we were not comfortable answering. No complains about the venue, but her service was what made us not choose the hotel. Might need to review the approach you take with sales.
Check in was swift, preallocated with a checkin time, not much crowd at checkin. As a Hilton Gold member, I'm glad to receive an upgrade to room type, higher floor and late checkout with no questions asked. Upon entering the room, we were greeted with a nice modern room, great view, welcome snacks, not forgetting the cute Conrad bear and ducky. Many controls for lights and automated curtains. TV is also good sized. Bathroom has rain shower and bathtub. Happy to say bath salts are provided, which are is not the case in other properties with bathtub (note: in photo I brought my own as well). Location wise, it is walking distance to Suntec City and Millenia Walk for some shopping and dining. Breakfast has a nice menu, which is what we would expect from a five star hotel in Asia, great selections from Western, Asian and Local favourites. Service is also prompt and friendly at Oscar's. Overall had a very pleasant stay at Conrad. …
My wife and i just had our wedding dinner reception at Conrad's ballroom. It was truly the best experience. Conrad was the first hotel we visited when we decided to have a wedding banquet. we first visited Conrad in Feb 2020 and was assisted by our lovely wedding coordinator, Crescent, to view the wedding packages and venue Conrad had. The ballroom was perfect. it could hold a large number of guests, the interior deco and chandeliers were beautiful, and we were told they had new screens. other hotels we later went to, just to do our due diligence, couldnt hold a candle to conrad's ballroom. we soon booked our wedding dates for january 2021. when covid hit, we were naturally very concerned about our wedding. however, Crescent really did an amazing job to keep us updated and allayed our fears. even though our wedding was months away, crescent was always catching up with us, ensuring we had nothing to worry about. fast forward to our wedding day, we were extremely pampered by all of conrad's staff. from the moment our car rolled into the porch, we were taken care by the hotel's staff fully. we had a wonderful room which we were really sad to leave the next day. before the banquet started, our banquet manager Sethu kept reassuring us to not be concernedabout the banquet as he would take care of all of it. true to his word. i didnt need to manage any situation at all throughout the dinner. and the only things i heard from my guests was how great it was. our wedding reception was expertly taken care of by Sethu and his team and they made sure our guests cups were always full and all their needs immediately met. our wedding food was also truly exceptional. it was so good that towards the end of our banquet, several of our guest requested to thank the chefs. i have never been to a wedding where the chefs came out and stood infront of the stage to receive a round of applause. at the end of the night. when my family and i were waiting at the door to thank our guest, no one wanted to leave. our guests proclaimed that the wedding was so good and wanted to stay for another round. if you are a couple looking to have a wedding banquet. i really do suggest considering Conrad and our coordinator, Crescent as they made our wedding a really memorable one. our experience was unforgettable.…
We had our Solemnisation at Conrad earlier this month and would like to give special shout out and thanks to Fiona for helping us with the arrangements, and to Dave for coordinating and ensuring that everything ran smoothly on the day itself. Lunch at Golden Peony was delicious! Our family enjoyed the food so very much. Would definitely recommend to dine at the restaurant. It's been an amazing experience with Conrad and we can't wait to return.
Really appreciate the service from the door to the checkin to all the various dining options. Everyone was so hospitable and welcoming to us. We enjoyed the stay, rooms were comfortable and big also. The exterior of the building doesn’t quite do the stay justice. Recently refurbished for all to stay. We’ll be back hopefully!
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