We stayed here for 4 nights during the Eid holiday. On a positive notes, room was clean and spacious, Housekeeping was quick abd efficient, the location is fantastic for tourists. However, the service at the Front Desk was incredibly rude and I failed to express with words how upset I was upon check in. I left a feedback on the first night itself, only to be contacted by the Duty Manager on my 3rd day staying. He called to extend his apologies but then no action or service recovery was rendered. I saw other guests who checked in received such fabulous service with politeness, I wonder why it was not extended to me during check in?
Check in by Yoga,He is very friendly,brief me in detail.He always smile.👍👍👍👍 Room was Ok ,Found a rubberband at the carpet near the bed.The bathroom is abit cramp The restaurant food is nice and spacious Overall stay is ok.will come back again.
It was a nice staycation at Carlton hotel as the crowd was not as packed compared to the peak season. Checking in and out was a breeze with minimal waiting time. Hotel guests were mostly tourists and business travellers. The room was spacious, clean and toiletries were sufficient. Walking distance to shopping malls and various restaurants was a stone’s throw away. Buffet breakfast was great with a variety of choices. Parking facilities is situated at the hotel lobby with much convenience.
Front desk experience set the staycay mood. Check-in experience was unpleasant. Staff received me without a smile (can tell from the eyes under the mask). Requested for a higher floor room and was assigned to 11th floor. Power slot in that room was faulty. Went back down to same staff. No apologies rendered for the inconvenience. Was then assigned to another room in Level 12. So apparently, there were rooms available in higher floors but staff didn’t do her best to assign it to me in the 1st instance. Rooms have a strong musty smell. Bathroom is more impressive than the main area in premier room. Volume in bathroom is spolit. Toiletries were in-house brand n shower gel is lumpy. No bath salt was provided even though selling point was the see through tub from the bed. Housekeeping was spotted charging Hp along the main corridor. Never see this happening in other hotels. Pool is small and deep at 2m in one end. Only saving grace is the proximity of hotel location to mrts and Raffles City mall. Room service food was 7/10 for taste.…
Have been dropping in @ Tuxedo for the last few months and got to say the pastries (& coffee & teas) and service (Wan Ting) are +++ in spite of the 2 years lockdowns and restrictions. This is definitely 1 of our regular joints to relax and chill with friends. :)
Definitely 5 stars. I am a frequent guest of Carlton Hotel and each stay never ever fail to impress me. 5 stars service. All the staff whom I have met are very courteous and helpful. I would like to specially thank the manager Adrian Teo who assisted me during my check-in. Checking in was a breeze and Adrian made me feel very welcome with his top-notch service. 5 stars for the room. I booked the Premier room which comes with a bathtub and a rain shower. Cleanliness was at its best, extremely well-maintained and nicely renovated with trendy marble look-alike bathroom wall tiles. There is also a large work desk for me to do my work and attend my zoom meetings. Another plus point is that the room is very well-lit, even comes with a table lamp so that my eyes won't get strained while using my MacBook. There are also sufficient power sockets for all my devices which are my phone, my ipad and MacBook. 5 stars for the breathtaking city view. 5 stars for its sound proofed walls. This is very important for me as I am a light sleeper and do not wish to be disturbed by other guests. 5 stars for its aircon. Temperature is just nice cold, and keeps the room very well ventilated. 5 stars for its convenient location. Located just across Raffles City, I had access to the supermarket and many food choices for my dinner! It is also very accessible by both trains and buses. For guests who drive, not to worry because there is complimentary parking! Throughout my stay, I posted Instagram stories about my room with my friends. Told them all that this is the hotel to stay at. My best stays are always in Carlton hotel. I am definitely coming back again. Thank you so much Carlton hotel! You guys have done a great job!…
I made a reservation for a business trip and unfortunately had to miss my flight because of covid pass rules changing all the time. I emailed them multiple times to request a change of dates but they did not have the courtesy to even respond leaving me in a complete limbo. i still dont know if i still have a room or will get my money back if i dont have the room. As a business traveller, i find this attitude totally disgusting.
I arrive early at 12ish to check in early or to avoid queue. The staff got me to register and told me that they will call me if they have a room. Not only he didn’t call, we have to re queue for an hour to get our keys. I a prowl of 3 hours, no one bother to honour the promise to call me when there’s room. We came back on time and queue. Carlton literally took one hour away from paid time. We are supposed to check in at 3pm, and at 4pm we are still queuing. Standing for an hour. This is not the first time you have handled crowd.who is going to compensated the one hour of waiting, standing and the promise of call back. Very disappointing to be ignore like that. Bad experience started even before the hotel stay. Horrendous!
Great place to staycay with friends. They didnt have connecting rooms but they gave us rooms side by side, the room was really big and spacious, there was a seating by the window, a sofa chair, a desk, chair plus extra space to put luggage. One bad thing was the air conditioning wasnt that cold so we had to set it pretty low but after that it was ok. Check in was really smooth! will definitely stay here again
The hotel is strategically located. I stayed at the Premier Room which overlooked Raffles Hotel’s swimming pool. The room was spacious and clean but the decor may be a little dated. Also, the room setting is rather dark. It seems to be poorly lit. Breakfast at The Mosaic was alright. To conclude, nothing really bad but nothing exceptional either