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76 Bras Basah Road, Singapore 189558 Singapore
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Traveler (3002)
360
Panoramas (25)
Room & Suite (1707)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Carlton Hotel Singapore
Updated 07/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#98 of 373 in Singapore
Location
4.6
Cleanliness
4.3
Service
4.1
Value
3.8
Strategically located in the heart of the city, the 940-room Carlton Hotel Singapore offers guest rooms and suites from 30sqm, with contemporary design in our Main Tower and Executive Wing to suit your business and travel needs. For more upscale accommodation, stay in our Premier Rooms from 34sqm, and Premier Club Rooms with full access to the Premier Club Lounge. Stay connected with complimentary high-speed Wi-Fi, and keep updated on world news with PressReader, a complimentary digital newsstand providing access to thousands of local and international publications.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Poolside bar
Taxi service
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
Laptop safe
On-demand movies
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Chinese

Location

Full view
100Great for walkers
Grade: 100 out of 100
429Restaurantswithin 0.3 miles
75Attractionswithin 0.3 miles
4999Reviews198Q+A100Room tips
Traveler rating
  • 1,916
  • 2,130
  • 630
  • 195
  • 127
Time of year
Traveler type
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Selected filters
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  • English
Popular mentions
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Most Recent
Steffie wrote a review May 16
Singapore, Singapore145 contributions52 helpful votes
We stayed here for 4 nights during the Eid holiday. On a positive notes, room was clean and spacious, Housekeeping was quick abd efficient, the location is fantastic for tourists. However, the service at the Front Desk was incredibly rude and I failed to express with words how upset I was upon check in. I left a feedback on the first night itself, only to be contacted by the Duty Manager on my 3rd day staying. He called to extend his apologies but then no action or service recovery was rendered. I saw other guests who checked in received such fabulous service with politeness, I wonder why it was not extended to me during check in?
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Date of stay: May 2022Trip type: Traveled
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Mystery wrote a review May 10
Singapore, Singapore10 contributions
Check in by Yoga,He is very friendly,brief me in detail.He always smile.👍👍👍👍 Room was Ok ,Found a rubberband at the carpet near the bed.The bathroom is abit cramp The restaurant food is nice and spacious Overall stay is ok.will come back again.
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Date of stay: May 2022Trip type: Traveled
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Ken S wrote a review May 3
Singapore46 contributions16 helpful votes
It was a nice staycation at Carlton hotel as the crowd was not as packed compared to the peak season. Checking in and out was a breeze with minimal waiting time. Hotel guests were mostly tourists and business travellers. The room was spacious, clean and toiletries were sufficient. Walking distance to shopping malls and various restaurants was a stone’s throw away. Buffet breakfast was great with a variety of choices. Parking facilities is situated at the hotel lobby with much convenience.
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Date of stay: April 2022Trip type: Traveled
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Hotell-SG wrote a review Apr 2022
137 contributions101 helpful votes
Front desk experience set the staycay mood. Check-in experience was unpleasant. Staff received me without a smile (can tell from the eyes under the mask). Requested for a higher floor room and was assigned to 11th floor. Power slot in that room was faulty. Went back down to same staff. No apologies rendered for the inconvenience. Was then assigned to another room in Level 12. So apparently, there were rooms available in higher floors but staff didn’t do her best to assign it to me in the 1st instance. Rooms have a strong musty smell. Bathroom is more impressive than the main area in premier room. Volume in bathroom is spolit. Toiletries were in-house brand n shower gel is lumpy. No bath salt was provided even though selling point was the see through tub from the bed. Housekeeping was spotted charging Hp along the main corridor. Never see this happening in other hotels. Pool is small and deep at 2m in one end. Only saving grace is the proximity of hotel location to mrts and Raffles City mall. Room service food was 7/10 for taste.
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Date of stay: April 2022Trip type: Traveled
2 Helpful votes
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Calvin 孙安 Y wrote a review Apr 2022
1 contribution
Have been dropping in @ Tuxedo for the last few months and got to say the pastries (& coffee & teas) and service (Wan Ting) are +++ in spite of the 2 years lockdowns and restrictions. This is definitely 1 of our regular joints to relax and chill with friends. :)
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Date of stay: March 2022Trip type: Traveled
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Jv wrote a review Mar 2022
1 contribution
Definitely 5 stars. I am a frequent guest of Carlton Hotel and each stay never ever fail to impress me. 5 stars service. All the staff whom I have met are very courteous and helpful. I would like to specially thank the manager Adrian Teo who assisted me during my check-in. Checking in was a breeze and Adrian made me feel very welcome with his top-notch service. 5 stars for the room. I booked the Premier room which comes with a bathtub and a rain shower. Cleanliness was at its best, extremely well-maintained and nicely renovated with trendy marble look-alike bathroom wall tiles. There is also a large work desk for me to do my work and attend my zoom meetings. Another plus point is that the room is very well-lit, even comes with a table lamp so that my eyes won't get strained while using my MacBook. There are also sufficient power sockets for all my devices which are my phone, my ipad and MacBook. 5 stars for the breathtaking city view. 5 stars for its sound proofed walls. This is very important for me as I am a light sleeper and do not wish to be disturbed by other guests. 5 stars for its aircon. Temperature is just nice cold, and keeps the room very well ventilated. 5 stars for its convenient location. Located just across Raffles City, I had access to the supermarket and many food choices for my dinner! It is also very accessible by both trains and buses. For guests who drive, not to worry because there is complimentary parking! Throughout my stay, I posted Instagram stories about my room with my friends. Told them all that this is the hotel to stay at. My best stays are always in Carlton hotel. I am definitely coming back again. Thank you so much Carlton hotel! You guys have done a great job!
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Date of stay: March 2022
Value
Cleanliness
Service
Room Tip: Go for premier room as there is a bathtub!
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Response from Marketing Communications Manager, Marketing at Carlton Hotel Singapore
Responded Mar 27, 2022
Hello jxvelim, thank you very much for choosing us as your preferred commendation and this wonderful piece of review you have for us! This serves as a great encouragement to all our staff during this endemic period. We have relay the information to Adrian and the team, and we can't wait to have you here again!
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Anta P wrote a review Mar 2022
1 contribution
I made a reservation for a business trip and unfortunately had to miss my flight because of covid pass rules changing all the time. I emailed them multiple times to request a change of dates but they did not have the courtesy to even respond leaving me in a complete limbo. i still dont know if i still have a room or will get my money back if i dont have the room. As a business traveller, i find this attitude totally disgusting.
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Date of stay: March 2022
Service
Trip type: Traveled
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Response from Steph Tang, Marketing at Carlton Hotel Singapore
Responded Mar 22, 2022
Dear 693antap Thank you for taking the time to share your recent experience. We value and appreciate your feedback as it helps us to focus on what is important to our guests. It is disappointing to read that your recent experience fell short of your expectations. Our reservations team only received your messages via booking.com on Monday as the office is closed on the weekends. Please accept our sincere apologies for the lapse in service and rest assured that the points you have highlighted for a thorough review. We hope that you will allow us the opportunity to show you that your experiences are most certainly not representative of the standards that we pride ourselves on and hope you will reconsider visiting us again for a much better experience. Once again, thank you for your valuable feedback. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Singapore. Warm regards Carlton Hotel Singapore
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Stelle wrote a review Mar 2022
Singapore4 contributions1 helpful vote
I arrive early at 12ish to check in early or to avoid queue. The staff got me to register and told me that they will call me if they have a room. Not only he didn’t call, we have to re queue for an hour to get our keys. I a prowl of 3 hours, no one bother to honour the promise to call me when there’s room. We came back on time and queue. Carlton literally took one hour away from paid time. We are supposed to check in at 3pm, and at 4pm we are still queuing. Standing for an hour. This is not the first time you have handled crowd.who is going to compensated the one hour of waiting, standing and the promise of call back. Very disappointing to be ignore like that. Bad experience started even before the hotel stay. Horrendous!
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Date of stay: March 2022Trip type: Traveled
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Response from Marketing Communications Manager, Marketing at Carlton Hotel Singapore
Responded Mar 23, 2022
Dear Pstelle77 Thank you for taking the time to share your recent experience. We value and appreciate your feedback as it helps us to focus on what is important to our guests. It is disappointing to read that your recent experience fell short of your expectations. Rest assured that the points you have highlighted for a thorough review. We hope that you will allow us the opportunity to show you that your experiences are most certainly not representative of the standards that we pride ourselves on and hope you will reconsider visiting us again for a much better experience. Once again, thank you for your valuable feedback. We hope to have an opportunity to better your experience with us. Warm regards Carlton Hotel Singapore
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Weemaflintstone wrote a review Mar 2022
Singapore, Singapore152 contributions79 helpful votes
Great place to staycay with friends. They didnt have connecting rooms but they gave us rooms side by side, the room was really big and spacious, there was a seating by the window, a sofa chair, a desk, chair plus extra space to put luggage. One bad thing was the air conditioning wasnt that cold so we had to set it pretty low but after that it was ok. Check in was really smooth! will definitely stay here again
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Date of stay: March 2022Trip type: Traveled
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Response from Marketing Communications Manager, Marketing at Carlton Hotel Singapore
Responded Mar 27, 2022
Hello Weemaflintstone, thank you for choosing us as your preferred accommodation and for your kind review. We have gotten our Engineering team to check on the air conditioning. We hope to have you here again! Thank you!
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s.s wrote a review Mar 2022
Singapore, Singapore31 contributions15 helpful votes
The hotel is strategically located. I stayed at the Premier Room which overlooked Raffles Hotel’s swimming pool. The room was spacious and clean but the decor may be a little dated. Also, the room setting is rather dark. It seems to be poorly lit. Breakfast at The Mosaic was alright. To conclude, nothing really bad but nothing exceptional either
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Date of stay: October 2021
Value
Rooms
Service
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PRICE RANGE
$166 - $230 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
carlton hotel singapore, singapore carlton hotel
LOCATION
SingaporeSingaporeCity Hall / Downtown Core/Downtown Singapore / Central Area/City Area
NUMBER OF ROOMS
940
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Frequently Asked Questions about Carlton Hotel Singapore
Which popular attractions are close to Carlton Hotel Singapore?
Nearby attractions include National Museum of Singapore (0.3 miles), Peranakan Museum (0.3 miles), and Chijmes (0.07 miles).
What are some of the property amenities at Carlton Hotel Singapore?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Carlton Hotel Singapore?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Carlton Hotel Singapore?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Carlton Hotel Singapore?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Carlton Hotel Singapore?
Conveniently located restaurants include Entre-Nous creperie, Whitegrass, and Song Garden.
Are there opportunities to exercise at Carlton Hotel Singapore?
Yes, guests have access to a pool and a fitness center during their stay.
Does Carlton Hotel Singapore have airport transportation?
Yes, Carlton Hotel Singapore offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Carlton Hotel Singapore located near the city center?
Yes, it is 0.7 miles away from the center of Singapore.
Are any cleaning services offered at Carlton Hotel Singapore?
Yes, dry cleaning and laundry service are offered to guests.
Does Carlton Hotel Singapore offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.