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Carlton Hotel Singapore

76 Bras Basah Rd, Singapore 189558 Singapore
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveler (2837)
Panoramas (25)
Room & Suite (1459)
Certificate of Excellence


#71 of 353 hotels in Singapore
Certificate of Excellence
Strategically located in the heart of the city, the 940-room Carlton Hotel Singapore offers guest rooms and suites from 30sqm, with contemporary design in our Main Tower and Executive Wing to suit your business and travel needs. For more upscale accommodation, stay in our Premier Rooms from 34sqm, and Premier Club Rooms with full access to the Premier Club Lounge. Stay connected with our smartphone that offers complimentary 4G mobile Internet, local and international calls to selected countries as well as e-news, PressReader, allowing free access to thousands of publications.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Airport transportation
Business Center with Internet Access
Outdoor pool
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Poolside bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Flatscreen TV
On-demand movies
VIP room facilities
Laptop safe
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Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
Centrally Located
Languages Spoken


Full view
100Great for walkers
Grade: 100 out of 100
421Restaurantswithin 0.3 miles
67Attractionswithin 0.3 miles
4,921Reviews190Q+A100Room tips
Traveler rating
  • 1,884
  • 2,112
  • 621
  • 188
  • 116
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Popular mentions
Having stayed at the Hotel last year for a work conference I was very excited at the prospect of spending Easter and my birthday at the Hotel. I booked a non refundable room in November last year. Early on in the COVID-19 crisis the Hotel they said I could move my dates which I was happy with. Then a travel ban was put in place and they refunded my money no questions asked. I will definitely stay here next time.
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Stayed here December 2019, overall a pretty good hotel, close to MRT stations and shopping. Breakfast was good, however we didn't get an adjoining room or even rooms on the same floor even though requested. Pool was pretty good too although busy with not enough lounges
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It was a impromptu staycation plan for me and my wife on 28th March 2020 - 29th March 2020. Booked the room through Agoda 2 hours before checking in for the price of SGD244. I used my credit card for online payment. During checkin, the front desk staff, name Azhari, informed me that my booking was not yet reflected inside the system however he will help us with the checkin first. He informed us that the payment will be settled during checkout. First problem, even after showing him my booking at the front desk(maybe he just look without knowing my full booking), i was given a smaller room instead. We had to call in to inform that we were given the wrong room. Lucky we haven’t unpack yet. The next day, during checkout, i was charged a total of SGD233 for a night stay. Since their staff ask me for a payment card, i assume my Agoda booking went through their system but without my credit card being charged, i then proceed to pay using my debit card instead. 2 weeks later, i realised there is an additional payment of SGD244 still being charged to my credit card on top of SGD233 that has been charged to my debit card. I made a call to Agoda regarding this issue and after finding out the hotel has already charged me, they refunded the SGD244 back to my credit card account. And i thought the issue has been resolved. But thats not the end of the story. The following week, while checking my bank account balance, i realised that i received back the SGD233 from the hotel. Made a call to the hotel and they say that since i use Agoda to book the room, i should pay Agoda instead. Why am i only informed when i called? If i didnt call, it means i will never know? They should have informed me when i checked out. Not to refund me silently. Wondering whats the motive behind this. To cover up their mistake? As i had already received a cancellation of my booking from Agoda, i made a call to them again informing them what happened. I was then “re-charged” for the same booking. But because of the increase in exchage rate, my booking became more expensive. Instead of the initial SGD244, now i have to pay SGD254. The hotel could have just double confirm with me 1st before charging me twice, and then refund me back(without me knowing) and asking me to settle with Agoda with no sense of guilt. My mistake is that i did not read the previous review regarding this hotel. After I reread the previous review, all i can say is, BECAREFUL WHEN YOU MAKE PAYMENT WITH THIS HOTEL. ALWAYS DOUBLE CONFIRM WITH THEIR FRONT DESK STAFF ABOUT YOUR PAYMENT. ALWAYS CHECK YOUR BANK BALANCE AFTER YOUR STAY.
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Bought a local staycation package from 20 Mar to 23 Mar at this hotel thinking to support the local hotel industries amid the COVID-19 economy downturn. Spent on hotel F&B outlets during my stay choking a total bills for F&B of more than the total bill of the entire hotel staycation package for 3 nights stay. NO Problem as was entertaining my guests during my stay. Also a regular customer of the hotel Chinese restaurant (Wah Loke). The early morning 6:45am of 23 Mar drove out of the hotel (with a complimentary parking exit) to take my spouse to work and return to the hotel to pack and check out at 8:30am . Upon checking out, signed off the bills and was told that I could not have a complimentary parking ticket to get out of the hotel and parking fee will be charge upon driving out. Was shocked by the receptionist attitude and rigidity of not giving me a complimentary parking exit ticket upon my check-out. After some rational argument, she went the back-end to seek advise and acceded to give me a complimentary exit parking. Find it absurd with such staff attitude and inflexibility!! Spoiled my entire staycation mood and will NOT want to come back for staycation at this hotel anymore.
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Response from CarltonHotelSG, Executive Assistant Manager at Carlton Hotel Singapore
Responded Mar 31, 2020
Dear PKT_SG, Thank you for choosing to stay at Carlton Hotel and for dining at Wah Lok Cantonese Restaurant during this difficult period. We regret to learn that your experience with our team member upon check-out fell short of your expectation. Rest assured that your feedback has been shared with the relevant departments for their review and improvement. Please accept our apologies for the inconvenience caused and we hope to have the opportunity to welcome you back once more. Best Regards, KC Sim Executive Assistant Manager
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We stayed one night on a stopover between LHR and Perth. The checkin was ok but the lady cited a problem with the rooms water. It wasnt possible to get a hot shower till we leftin the morning. The room classed and priced as premium was no better than an average Holiday Inn room. The packed breakfast offered on our early departure was distinctly underwhelming. The business centre was closed and the one working computer was not very clean and incapable of connecting to my airline. Decent sized TV but poor range of channels.
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Response from CarltonHotelSG, Executive Assistant Manager at Carlton Hotel Singapore
Responded Mar 31, 2020
Dear ukbod, Thank you for choosing to stay at Carlton Hotel during your stopover in Singapore and for taking the time to share your feedback. We are disappointed to read that your overall experience with us has been an underwhelming one. Please rest assured that all your feedback was well noted and was shared with the relevant departments for their necessary actions. Once again, thank you for your constructive feedback and we hope to have the opportunity to welcome you back in the near future. Best Regards, KC Sim Executive Assistant Manager
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$156 - $265 (Based on Average Rates for a Standard Room)
carlton hotel singapore, singapore carlton hotel
SingaporeSingaporeCity Hall / Downtown Core/Downtown Singapore / Central Area/City Area
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Frequently Asked Questions about Carlton Hotel Singapore
Which popular attractions are close to Carlton Hotel Singapore?
Nearby attractions include National Museum of Singapore (0.3 miles), Peranakan Museum (0.3 miles), and Chijmes (0.07 miles).
What are some of the property amenities at Carlton Hotel Singapore?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Carlton Hotel Singapore?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Carlton Hotel Singapore?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Carlton Hotel Singapore?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Carlton Hotel Singapore?
Conveniently located restaurants include Entre-Nous creperie, Fu Lin Men Chinese Restaurant (SRC), and Madame Fan.
Are there opportunities to exercise at Carlton Hotel Singapore?
Yes, guests have access to a pool and a fitness center during their stay.
Does Carlton Hotel Singapore have an airport shuttle?
Yes, Carlton Hotel Singapore offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Carlton Hotel Singapore located near the city center?
Yes, it is 0.7 miles away from the center of Singapore.
Are any cleaning services offered at Carlton Hotel Singapore?
Yes, dry cleaning and laundry service are offered to guests.
Does Carlton Hotel Singapore offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.