HOLIDAY INN SINGAPORE ATRIUM $144 ($̶2̶3̶4̶) - Updated 2019 Prices & Hotel Reviews

Very pleasant stay

Staff were very friendly and welcoming. I can’t remember the man’s name at the front entrance who was so lovely, especially to my mother as she chose to sit outside to await our arrival. He kept checking on her and giving her water. She was fine. But he was very attentive. The buffet breakfast was extensive and we were spoilt for choice. Room was clean and comfortable The pool was refreshing and very clean. It got a little noisey at times with the construction going on, however not enough to make us want to leave. Although the location is not close to any MRT stations, we found the buses to be very regular. The bus stop is literally across the road. I wouldn’t hesitate returning , and would most certainly recommend to others. …

Date of stay: August 2019Trip type: Traveled with family

Bad sleep quality..

King, smoking. Higher Floor 3 nights King, smoking. Higher Floor 2 nights I booked the Holiday Inn because of their pre-bookable smoking rooms and for that I am grateful that they provide. On my first stay I got a twin room (that was OK with me) at 13th floor and my request for a room away from the elevators was provided. The beds are hard, but they do provide extra toppers if you ask. Just make sure you get a clean one, as these are not always washed between guest. The bathroom was mouldy and had fungus, and dust in the bedroom. The cleaning could be better. Second stay, I was more unfortunately. The promised higher floor, was the 6th floor. I did get a King bed. My request for a room away from the elevators, was not provided as I got a room next-door to the elevators. The elevators are not a problem, but on the outside of this area the hotel have three air-condition compressors that for a time have started to make an alarming, whining noise all day and night. I complained, but was told they get turned off at night. They did not! This could easily be built in, at a cheap cost, or even better: Change them! The hotel has no plans of this, so I guess customer comfort is not that important. The first night, no sleep at all. I was offered a new room the next day, but by then I had already made plans for a change of hotel and I checked out after one night. The mattress was stained with blood, sweat and hairs. The extra topper was dirty with yellow stains all over. Did I complain. Yes. Nothing happened. This bathroom was very clean, but unfortunately the drain in the tub did not work. Room clean, bed not. The sheet and pillowcases are clean and of good quality. Holiday Inn have friendly staff, good location and what to expect of a Holiday Inn, but the cleaning could easily be fixed. That should not be a problem at all. Everyone who has complained here on TripAdvisor about hygiene, get big promises from the management, but nothing has happened in that department. It is just words. The easiest thing to provide in a hotel, they don`t do anything about after promises year after year. I was offered 1000 points to my reward account, as they thanked me for my feedback and should look into it right away. I declined. They don`t look into anything and if they do, why don’t they get better on hygiene and cleaning, and easily fix things that can improve the comfort? Does this hotel really mean that many of their rooms should face an alarming noise all night and sleep on blood stained mattresses? Stop making promises, and fix the problem if you want returning guests! It is not that hard!! Request for a room away from elevator area and those dreadful compressors outside, is up to availability, so this time just bad luck for me. The thing is, I am not interested in gambling for this on my next stay. Will I get a clean room or/and will I get a quiet room?…

Date of stay: September 2019

Rooms

Cleanliness

Service

Value for money

I stayed at hotel for 2 weeks during my last visit in early September. It’s a value for money deal, hotel rooms are much spacious than other hotels in Singapore, hotel has almost all the amenities, Clarke quay is in walkable distance. There is a e - scooter parking point too outside the hotel reception. I enjoyed my stay here.…

Date of stay: September 2019Trip type: Traveled on business

Hi Shubham b, Thank you for your review. We're glad to know that you enjoyed your time here with us at Holiday Inn Singapore Atrium especially with our convenient location and we hope that you enjoyed exploring Robertson Quay and Clarke Quay. We are also glad to know that you enjoyed the size of our rooms as well as our hotel amenities. Thank you for choosing to stay with us and we hope to welcome you back to Holiday Inn Singapore Atrium soon. Sincerely, Tuncay General Manager

Friendly and welcoming, but a bit of the beaten track

The hotel is not located particularly close to any metro stations, so unless you want to sweat your way through the city, use a taxi to get there (which are cheap and plentiful). The staff were very friendly and welcoming, and check in was nice and easy. Of all the hotels in similar areas (Outram) in similar price ranges, I found the Holiday Inn to be one of the better ones. The rooms were not ultra-modern, but were clean and comfortable. The WiFi worked, the shower was hot (there was a bath too) and there was a good selection of toiletries. I needed to use the business centre after checking out, and the staff were very helpful in providing a pass. There were computers that could be used for checking in to flights if you needed them there. One oddity is that there is a shopping mall which can be reached from the lobby or mezzanine level of the hotel, which seems much older. There are a couple of little food stores there to buy beer or peanuts but the rest of the mall seems to be replete with massage parlours of somewhat dubious appearance. It just seemed odd that this is so intertwined with the hotel.…

Date of stay: July 2019

Value

Location

Service

Hi Pharehaven, Thank you for taking your time out to write us this detailed review. It will surely be helpful to a lot of travelers around! We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Tuncay General Manager

Horrible , rooms not fit to stay

Currently staying in the hotel, hotel rooms has mosquitoes, bed bugs, smell. Spent one night, rude staff, heath hazard rooms. I have videos. Just don’t stay in this hotel, it need lots of maintenance.

Date of stay: September 2019Trip type: Traveled with family

Dear Ajayaoi, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Tuncay General Manager

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Holiday Inn Singapore Atrium Hotel

Holiday Inn Singapore Atrium

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