I’m not complaining. The room is spacious. The amenities provided is more than you will need if you stay alone during the 14days. Never encountered any problems. Internet is fast (which is very important for those who need to work during the quarantine). Food is great! The menu changes every day and I know they offer better food selection and quality compared to another SHN hotels. The staffs are just amazing and really accommodating. Grateful i get to stay here to serve my quarantine. Thanks again Royal Plaza. Hope to come back in better circumstances
Today, I just want to congratulate you on the quality of service you provide to your “SHN customers”, of which I am currently a part. Compared to other Hotels in which I have already been in quarantine, I assure you that your service is by far the best: quality and friendliness of your teams both at reception and in room service, standard of your rooms with opening windows (essential for SHN!), The quality of your cooking (even if I am spoiled by friends who often make me good dinners) and especially your pastry. Thanks to all the Royal Plaza on Scotts team !
Upon returning from the UK, we were assigned to a SHN stay at Royal Plaza Scotts. While it was a long 14 days, we were assigned to a clean and comfortable room. Room service was good and more importantly, the hotel was very prompt and efficient in the delivery of items from the outside for us. Special mention to staff Mail at the concierge desk (evening shift) who received all the items with a smile and a friendly disposition. Moreover, the staff was very helpful in the lead up to the check out and it was a seamless experience on the day itself. Well done to the staff and management!
I am posting the review again as in my fury posted with a new profile and not my existing one 😂 Yes, they goofed up big time with my food on my first day of stay at home quarantine , did not serve me dinner till 10 pm instead of 6 to 7 pm and delayed my grab food delivery by 30 mins rendering it tasteless and cold That was very disappointing but on the balance once I have calmed down the rest : rooms are ok , view is sad, staff at check in very courteous and quality of in room amnesties above average , sometimes the standard meals pretty good so on the balance they are average and not as bad as I initially blurred out Makes you realise services are very perceptive and how you handle moments of truth frames the users experience and rating of you..Won’t be paying my own money or refer this hotel, that’s that but they are not horrible despicable either Kaushik…
I checked in for my Quarantine SHM stay , the first day never got food for dinner Delivery time of 7.30 nothing came by 9 pm , ordered on grab food , they lost my food or the staff ate it..Ha ha The modest royal hotel in KL where I did my quarantine in KL is 10x better then this bunch of idiots Just as I was typing my original meal arrived no sign of my grab delivery yet
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