Stay for 14 nights due to Stay Home Notice (SHN) upon retuned from Australia. Stayed for 130$ per night with 3 meals provided. Hotel Location perspective i would say still pretty good , along Orchard road but not very strategic; quite outskirt along to express way; walking distance to city of Orchard. Check in process quiet smooth ; the receptionist , Cherry from Thailand was patience enough with some of my questions especially with SHN. Very professional, even at late evening. I was assigned to level 7, with a king bed and overall facility seems decent. And well maintained. First impression was very good. Great part: - Surprisingly the bed was soft with 5 nice pillows given - Meals given were quite acceptable but limited choices; - Room service were quite prompt. Thumbs up to Kym ,Mina , Rahimah and Sharon from Room service dept for excellent services rendered. They will even remind you for meal in case you missed it. Worst part: - Internet connection coverage quite terrible, a business traveler like me really can’t stand its slowness. Internet packets kept dropped from time to time. - Service rendered from Housekeeping was quite unpleasant. Pretty bad experience. I just wondering Complimentary waters were not in the SHN package on day 2 or 3, one of the staff called Jennifer replied my request in a very rude manner : “ No water will be serving, go and boil your Own tap water!” ,I was like what a rude attitude? Just because of this she ruined my whole great impression to this hotel, a single bad blood ruined the whole body. I am really don’t mind to go for own water boiling but why can’t the staff just talked in a nice way?And should I deserved such attitude because of hotel’s regulations which not been told? To the hotel also, in my views if you cant fulfill the essential/ fundamental request from your customer like just a simple essentials such as water, you may want to rethink whether this is your business standpoint to sustain your business. Check out was smooth and fast. June from reception was quite polite and efficient with well explaination. Support from Rafidah also really appreciated. I will rate 4 stars or more if this hotel provide membership, improve on network speed and provide more professional lesson internally, especially to their housekeeping team.…
Nice and comfortable.. Good location and will recommend to others. Complimentary parking for my car are also given. But unfortunately, I stayed only one day and then was transferred to other hotel. Thank you...
This is the second time we have our staycation at Concorde Hotel, and we enjoyed our stay. The room is spacious, and clean. I am very particular with cleanliness, as well as the condition of bed and pillows. At Concorde, I have no complaint about these issues. Staff are all very friendly and helpful. Yvette and Rachel from Front Office are very nice and professional. However, I didn’t get to see Josephine this time, the Taiwanese lady whom I met during my last stay. She has a very nice smile and very polite. I would also like to compliment the F&B staff, Nicole and Suki. I like Nicole’s sincerity when attending to the guests. She is very friendly and attentive. Suki, who has been with Concorde for many years, is always helpful and friendly to all guests as usual. I have seen her few times when I visited Spice previously, that’s why I can remember her name. Overall, we are very happy with our staycation. We will be back again. …
Excellent location on Orchard road, a few minutes walk to Dhoby Ghaut MRT and the Singapura mall, which we visited a few times. Rooms perhaps a little tired by modern standards, but the hotel must have been quite something in its day, and it was clean and tidy. Bed large and comfortable, double glazed so no street noise, bathroom usable but basic. Room service -- prompt and tasty fare!! The Spices restaurant we used for breakfast every day - excellent, really well done, staff friendly and helpful.
We visited the Concorde Hotel in Feb and March 2019 and again Feb and March 2020. We cannot speak highly enough of the restaurant staff and especially Rita who has the most sunniest cheerful disposition and just brought a smile to our faces especially during these worrying times. The seafood buffet was outstanding and the special ‘deal’of two for one just brilliant! Look forward to seeing you all....hopefully (!) February 2021. Take care and stay safe!
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