Stayed over the Lunar New Year Holidays in a city suite. Room was well maintained with great views of the city with amenities from The White Company which is one of the best amenities around. Food from Hai Tien Lo is excellent as always. Compliments to Abhi from front desk, Chin Gu from reservations, Peter from housekeeping and Peggy for their excellent service to make this a great stay. However, the food quality from Edge is quite poor especially for breakfast and I do think there is really space to improve in terms of quality, taste and variety.
The staffs were very friendly and helpful. The atmosphere is so special that it really felt like home. The room was awesome and full of facilities which were higher than my expectation. I'll recommend Pan Pacific hotel to every couple and families:). You wont regret it,just be there:)
Had a very good time during our staycation. Mr. Abhi from the reception is really thoughtful and provides excellent service which makes us feel at ease. Checking in and out was a breeze. Stunning view of Singapore skyline too! Thanks Mr Abhi!
Everything during the stay was alright except during check-in when we were told to wait a while as the room we booked is not available. We had to wait for about 15 mins before getting to our room. The room had pretty much all the essentials that were required. We particularly loved the view of the marina bay from our hotel room which made us in awe. For those who needs to use the gymnasium or swimming pool, booking could be done through your mobile device which was very convenient. However, much of the gym slots for the day were taken up when I tried to book a slot at about 4pm. In gist, it was a pleasant stay besides some hiccups here and there. Needless to say, the location of the hotel is within walking distance from a number of shopping malls.
Only giving 3 stars because: 1. Check in was slow, had to wait 40mins. In comparison, Fairmont hotel had an electronic check in system which allowed guests to check in 2 days before our stay. We just had to scan the QR code generated from our online check in when we reach the hotel to get our keys. Check in at Fairmont only took 15mins. Considering Fairmont and Pan Pacific were opened around the same time.. Fairmont is definitely keeping up with the times. 2. We extended our stay from 1 night to 2 nights. Staff failed to inform us that we had to reactivate our room card therefore we were unable to enter our room past the first night. Luckily we chanced upon a cleaner who told us that we had to reactivate our card. 3. No halal food or much vegan friendly food to be found anywhere in the hotel. It’s 2021. Need I say more?…
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