Fresh ingredients, cooked to perfection by a friendly and highly skilled chef Tommy Yeo Really enjoyed the meal and experience, it was nice of the chef to keep checking on us too. The area surrounding the restaurant was peaceful and nice to walk around at, with beautiful Japanese koi
Our first time in Singapore since the the advent of Covid -19 and our experience was nothing less than memorable. From Charles and Jayrick helping us out with our preparations for arrival a couple of weeks prior to our travel date, followed by the flowers presented to my wife upon our arrival at the curbside entrance of the hotel by no less than Jayrick, to the smooth check-in process, the dining experience arrange by Charles, Chef Eamon and Vincent at Keyaki up till our pleasant check-out experience with Ayaka and Sel, Pan Pacific Singapore will always be our hotel of choice when in SG. We stayed for 6 nights and in between our stay, Charles was always present to help us out with our tour or dining needs around Singapore. Thank you Pan Pacific! Your entire team made us feel at home and we can’t wait to return again soon. Special thanks once again to Charles, Jayrick, Chef Eamon, Vincent, Sel and Ayaka! You all made this trip and birthday celebration of my wife truly memorable.…
As a regular patrons of this hotel, I was attracted to try the floating pods over a reflection pool at the lobby Pan Pacific hotel hence I decided to drop by to experience it. Being told one of the luxury hotel in Singapore, the service we experienced received in this outlet was downfall to compared to other luxury hotel. Staff who attended to us, a man & a lady (wearing a black suit) didn’t met our expectations as the basic body language, the tone of voice as well as the communication, how they carry themselves is very unprofessional. It gives a negative connotation to Pan Pacific. The food was average and we are unable to request for how the doneness for the beef burger (it’s all well done only). Our request was outright rejected without any options given. On settling the bill, we’re not ask if we need a parking coupon and there’s no inquiry of the service they rendered to us. However, we are glad to be served by Allan (Alan, probably he is intern however better than to a regular & supervisory staff), a male waiter who was enthusiastic, warm, attentive, professional and had brought smiles to us. He turned the negative experience into a positive one. Well done Allan, thanks for making a big difference.…
The Pan-Pacific Singapore is one of the hotels I wanted to explore for a long time. I booked a Club Harbour Room for a National Day stay. It was expectedly busy due the public holiday and National Day celebrations. There wasn't an rooms for upgrade as well due to the peak crowd and a late check-out was offered as per membership benefit entitlements. If you are holding a GHA Discovery status, the benefits and service ends there, this pales in comparison to IHG or Marriott Bonvoy. For a flagship Pan-Pacific property, I find this rather disappointing. The room was generally good, measuring about 38 sqm. There is a very good working chair with back support that would be ideal for working in the room with multiple plugs for your electronics at the work desk. Although, the lack of USB ports near the bed is a missed opportunity. The wardrobe doors works by folding but because it folds outwards, it takes up the space at the corridor to the room. The position of the safe on a height above the luggage compartment makes it a little tricky as well when the safe's door is open and you could hit your head while handling your luggage. The bathroom is decent, there is nice bathtub and showers worked well. The conditioner was empty during myself though. The empty conditioner is not the only inventory issues : the minibar's sugar for coffee is out as well. I feel the view and the location of the hotel is one of the main strengths of the Pan-Pacific Singapore. If you are able to get the harbour rooms (especially on the higher floors), you will get a nice view of the Marina Bay. If you booked a club room, you can have access to the Club Lounge on the 38th floor which serves an excellent buffet-style afternoon tea and evening cocktails with scones and satay respectively. Thus, I feel if you want the full Pan-Pacific Singapore experience, splurge for the club rooms. The service is quite a mixed-bag for me. For GHA Discovery membership, I don't think the extras were there compared to Hotel-lux booking, Hilton Gold or an IHG Platinum. The staff were generally friendly and helpful but at the same time, there were also moments it was like you are constantly reminded that this and that would incur extra fees which I witnessed happens a lot in the club lounge on my check out day where the staff was constantly reminding walk-in guests that they can't have afternoon tea on their late check out day etc (it was a valid reasoning but the execution created an awkward situation that could be avoided on checking-in with the information explained). All in all, the hotel fulfilled its purpose of providing a nice view for National Day. The food from breakfast and the club lounge were decent and the breakfast is quite extensive in fact for a hotel buffet breakfast. The let-down I feel is the service and execution of their procedures and logistics.…
Chef tommy yeo cooking was superb. He was very friendly and provided good hospitality. He even shared with us his specialty sauce. Had some good pictures and videos with chef Yeo’s culinary performance. Great job!
Fantastic hotel, the way they used to be back in the 70's / 80's. Could not fault anything with the internal architecture simply brilliant. All services exceeded our expectations and we will definitely return and recommend
The gym in this hotel is modern and well equipped. In addition to that, the human touch makes it perfect. Must give a credit to the great Gym Supervisor, Andrew, who proactively and nicely introduced me to the fascinating stretching machine together how to use properly all the strength machines. However it's seem that the hotel only have him as in house trainer not like before which is 3 trainers in the gym.
Attentive service by Chef Tommy Yeo and Manager Wan for good food and sake recommendations and ensuring my family had a memorable time esp on a joyous NDP day and my staycation in Singapore after being away from my family for past 6 months.
Booked a room at Pan Pacific for the extended family. Had the best National Day '22 experience and amazing time watching the show from the bed in the harbour studio room. Throughly enjoyed the Pacific Club Lounge at L38. Great stay thanks to the hardworking team on duty!
Went to Keyaki for a Teppanyaki dinner and was amazed at both the culinary skills and hospitality of Chef Eric Yong. Not only was he engaging, he even gave us some tips for cooking at home! Can’t wait to be back at Keyaki again to visit Chef Eric and thank you so much for the spectacular service + food 👍🏼