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Shangri-La Hotel, Singapore

Travelers' Choice award winner
06/04/2017 06/05/2017
1 room 2 adults 0 children
$492*
$417*
Great Deal
$454*
$453*
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Shangri-La Hotel, Singapore
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4,559 Reviews from our TripAdvisor Community

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Showing 3,880: English reviews
Bangkok
Reviewed August 3, 2014

Our 2nd visit for this year and it went well from the moment that our taxi reached the entrance. Door man recognised us and greeted us warmly. We stayed in Garden Wing and we were checked in right away in our room. The team of Garden Wing especially Lin Sihan are special and gave a very good care through out...

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Helpful?
Thank Simplylife14
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear guest Welcome back! Thank you for sharing your recommendation via Tripadvisor. I am encouraged to read your positive feedback, especially your compliments for The Garden Wing team and Lin Sihan. Please be assured that I will share your praises with them. I look forward to welcoming you back again soon. With best regards Reto Klauser Vice President and General...

Coffs Harbour, Australia
Reviewed August 2, 2014

Checked into this hotel at 6.30am and after a long flight, we were tired and just wanted to go to our room, we were aware that checkin was not until 2.00pm although the staff went out of their way to assist us, we were taken to the fitness/spa area where we had steam showers and a spa while our room...

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Helpful?
Thank nerf76
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear guest Thank you for sharing your heartening review with us via Tripadvisor! I am glad to learn that you have enjoyed your Shangri-La experience in general. To make your future stay more enjoyable, please contact me directly with your room preferences. I will ensure that your Profile is updated so that we can make arrangements prior to your arrival....

Mexico City, Mexico
Reviewed August 2, 2014

To have 2 to 3 staff at the lobby, attending just you anytime you walk in is amazing!the hotel is just superb... no more words needed to describe it. And the staff so friendly and servicing. The rooms very spacious and the overall layout very convenient. When I checked out and stored my bags at the concierge desk, I was...

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Helpful?
Thank Mariano T
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Mariano Muchas Gracias! I am truly happy to know that you have enjoyed your Shangri-La experience, and that you have found time to enjoy our amenities. Please be assured your compliments will be shared with the Concierge team. I look forward to welcoming you and your family back soon! With best regards Reto Klauser Vice President and General Manager

Philippines
Reviewed August 2, 2014

Big room, relaxing pool with nice Jacuzi around.Great amenities ( garden, gym and sauna room). A perfect place for family who wants to unwind and relax. The breakfast is very sumptuous with variety of international cuisine.

Review collected in partnership with shangri-la.com
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Helpful?
1Thank Brian B
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Brian Thank you for your positive review. I am glad to know that your family and you enjoyed your Shangri-La experience. I look forward to welcoming all of you back soon. With best regards Reto Klauser Vice President and General Manager

Manila, Philippines
Reviewed August 1, 2014

To celebrate our 4th Wedding Anniversary, Paul and I were treated to a really nice weekend staycation at Shangri-la Hotel's Valley Wing here in Singapore. We're truly so thankful to our sweet friends from Shangri-la who made our anniversary weekend nothing less than PERFECT. It was indeed a very relaxing weekend as we didn't even bother going out of the...

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Thank frannywanny
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Fran Happy belated 4th anniversary! Thank you for sharing your lovely photographs and your heartwarming review. I am delighted to know that you and Paul have enjoyed your celebration at The Valley Wing, our ultimate sanctuary. Please know that your positive feedback is very much appreciated. I look forward to welcoming both of you back for your 5th anniversary!...

Reviewed August 1, 2014 via mobile

Gorgeous hotel! The room was nice but so it should be for what you pay. It was our honeymoon so we got a complimentary bottle of wine. Good food at the restaurants albeit really really expensive. The pool is lovely. It was a little too far from the main part of Singapore for us but you can catch a taxi...

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Helpful?
Thank DianA J
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Diana Thank you for choosing to celebrate your honeymoon at our hotel! I am very concerned by your feedback about the salons. Also, I would like to find out more details about your experiences with my colleagues. May I please request that you contact me directly so that I can apologise to you in person, and at the same...

Manila, Philippines
Reviewed July 31, 2014

Took the plunge and decided to invest in a Shangrila experience in SIngapore for our anniversay. We stayed at the Valley WIng, yes it is more dated and more old school but sometimes that is what one needs. It was not the hippest nor "coolest" of hotels in the area but in terms of quality of service, attention to detail...

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2Thank Titos C
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Titos Happy anniversary again! Many thanks for your kind recommendation via Tripadvisor. I am truly happy to know that you have enjoyed your stay at The Valley Wing, our ultimate sanctuary. Please know that your compliments are very much appreciated. I look forward to welcoming both of you back soon! With best regards Reto Klauser Vice President and General...

Singapore, Singapore
Reviewed July 30, 2014

We stayed here over the weekend for a corporate event. The room paid for by the company of course so it is possible that the review would be different if I was paying myself. The hotel is very nice and it truly is a 5-star hotel. Service here is impeccable and you can experience it every single one of their...

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Helpful?
2Thank 555_Travel
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear guest Thank you for sharing your thoughtful review via Tripadvisor. Safety and well-being of our guests are of paramount importance. I am very happy to know that you have appreciated the presence of additional lifeguards at our pool. Please know that your feedback are very much appreciated. I look forward to welcoming you and your family back soon! With...

Riyadh
Reviewed July 30, 2014

Excellent and extremely professional team. Very welcoming and warm at atmosphere. Room was more than beautiful. If u ask for tips and directions to go in Singapore, everyone on the hotel would provide help and tips.

Review collected in partnership with shangri-la.com
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1Thank Louay A
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Louay Many thanks for your positive review via Tripadvisor! I am glad to know that you have enjoyed your Shangri-La experience. I look forward to welcoming both of you back soon! With best regards Reto Klauser Vice President and General Manager

Singapore, Singapore
Reviewed July 29, 2014

One word: Staff. Unwelcoming, cold, stern, and absolutely just not smart with their verbiage. I am just being nice with the review here, but in the in-house survey sent to my email, I was very harsh with the staff and the way they carry themselves. Luckily, hotel management is trained properly and know how to cater to guest request easily....

Review collected in partnership with shangri-la.com
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1Thank gfok
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear guest Thank you for sharing your review via Tripadvisor and our online survey. I am truly sorry that your Shangri-La experience fell short of expectations. My email address is: reto.klauser@shangri-la.com. Please feel free to write to me directly should you wish to highlight further observations or suggestions. I hope to hear from you soon. With best regards Reto Klauser...

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amidst 15 acres of luxuriant gardens, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, home to numerous plants and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls. A wide range of recreational facilities is available at the hotel, including Singapore’s first CHI, The Spa at Shangri- La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. The hotel houses several dining outlets for great culinary experiences. From international favourites at The Line to the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. The Waterfall offers authentic and unique Southern Italian cuisine that combines the freshest seafood, handmade pastas and heirloom recipes from Chef de Cuisine Marco De Vincentis. Within the eclectic colonial interiors of the restaurant lies a treasure trove of fresh seasonal produce. All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Hotel Jen Tanglin Singapore, Hotel Jen Orchardgateway Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. RENOVATION CLAUSE In line with our commitment to continuously provide outstanding facilities to our guests, we are pleased to share that we have commenced a rejuvenation program for our Tower Wing which will re-open by May. Upon completion, 517 fully refurbished rooms and suites, located in the Tower Wing, will offer the highest level of comfort, convenience and flexibility paired with new and innovative features. An inspiring, contemporary design hinting on our strong South East Asian roots is set to enrich the experience of our guests and to feel like home for business and leisure travellers alike. All measures will be taken to minimise disruption to our guests, with all works confined to the Tower Wing. Other key parts of our hotel will remain operational. These include The Valley Wing- which recently conducted a refreshment of its Champagne Bar in 2015; The Garden Wing- which underwent a SGD68million renovation in 2012. Restaurants that remain open include: The Line, Waterfall Ristorante Italiano and Shang Palace. CHI, The Spa, Health Club, swimming pool, tennis courts and selected meeting facilities will also remain accessible to guests. ... more   less 

Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Location: Singapore > Singapore
Price Range: $300 - $413 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 793
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Travelocity, Expedia, Shangri-La Hotels and Resorts, Ctrip TA, Agoda, Hotwire, Priceline, Cancelon, Evoline ltd, TripOnline SA, HotelQuickly and Hotel.de so you can book your Shangri-La Hotel, Singapore reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
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Questions & Answers

Here's what travelers have asked, with answers from Shangri-La Hotel, Singapore staff and other travelers.
56 questions
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Questions? Get answers from Shangri-La Hotel, Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try and request a pool view room , i think most of them are , we stayed in the Garden Wing .”
Aussielooker, 2 days ago | Read review
“We loved the pool/garden views”
  • Our room sitting area
  • overlooking the pool with boganvillia draping the balconies
  • Our towel art on the bed
  • We were greeted with a dozen roses, cake & a card
mar-shalouise, 2 weeks ago | Read review
“Be extremely careful of the honesty of the housekeeping teamv”
Moofasarose, 2 weeks ago | Read review
“Stay at the Valley Wing for added bonuses of food and service.”
765PaulL, 2 weeks ago | Read review
“Rooms on higher floor are quieter and have better view obviously”
kiddofox, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Cancelon
$417* /night
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Booking.com$454
Orbitz.com$453
Elvoline$492
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*Disclaimer
Prices are for 1 room, 2 adults
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