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22 Orange Grove Rd Orchard Road, Singapore 258350 Singapore
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Fun Family Playcation
$233
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Traveler (2249)
Room & Suite (648)
Videos (15)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 10/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Singapore
Updated 10/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 367 hotels in Singapore
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
Be welcomed by Shangri-La Singapore's Asian service from the heart, step into its striking lobby oasis and discover a world of luxurious indulgence. Nestled within 15 acres of tropical landscaped gardens, guests are warmly embraced by the hotel’s distinct service and smiles. A sanctuary in the heart of the city, this tropical hideaway provides a vibrant and diverse social scene, unparalleled culinary experiences and family facilities to indulge in the best of everything, or simply relax, unwind and let the world go by.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Babysitting
Children's playground
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Special diet menus
Poolside bar
Indoor play area for children
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Bathrobes
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
On-demand movies
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Residential Neighborhood
Languages Spoken
English, Chinese, Filipino, Japanese and 1 more
Hotel links
Special Offer:Fun Family Playcation
7001Reviews68Q+A100Room tips
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Popular mentions
Lora N wrote a review Nov 26
95 contributions41 helpful votes
Room service is super, they provided us with free decoration service upon our request. This is the day when my husband prepared for the special proposal at the hotel and their staff did bring us with great surprise. The room is spacious and very clean Fantastic stay there
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Date of stay: July 2021Trip type: Traveled as a couple
Room Tip: The location is not so nearby MRT or shopping mall but they do have shuttle bus service provided
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MelvinLin wrote a review Nov 25
Singapore, Singapore2186 contributions310 helpful votes
+1
We have stayed at this hotel several times, but the children appear to never tire of it. It feels like right now, it is one of the best places for a staycation for families with young children. Really can't find much to complain about over our 3-night stay. Most things went smoothly and without fuss or drama, which I always appreciate greatly while taking a break from work. The room in the Valley Wing, while slightly dated, was spacious even for our family of four. The housekeeping staff did a good job of helping us keep things neat and tidy through our stay. I also liked that they were discreet, and picked all the right moments to come and clean our room - which is not necessarily the case at some other hotels we have been to. All the staff we encountered throughout our stay, anywhere in the hotel, were friendly and we could feel the effort they put into making their guests feel welcome, valued, and comfortable. Only a couple of minor complaints: - Housekeeping might have been a tad too zealous, and replaced our bath towels twice daily. When we are in a climate crisis, I honestly would not have minded using the same bath towel over at least two days. - Housekeeping also happened to miss us out for turndown on the last evening of our stay, which happened to also be the evening when we needed it more than others, because the children bought some food from the shophouse to consume in the room in the afternoon. - A couple of the staff members might also have been a little too friendly when I would have preferred them to literally keep at arm's length from my unvaccinated young children whenever possible. I believe their only intention was to demonstrate friendliness, but I could not help feeling uncomfortable when they patted the kids' heads and faces on a few occasions. - Not exactly a complaint, but would have been great if there were more choices for food. As Singaporeans on staycation, we were admittedly intending to spend alot of time at the lounge eating and drinking. If there were more choices in terms of food, that would have been a nice bonus. There were also a few staff members who were extra memorable to us. These individuals went a little "off-script" and displayed their individuality and personality when they got a little more familiar with us later in our stay. This made us feel that the friendliness was authentic, and they were going beyond simply checking off boxes in the SOP when putting in the effort to make our stay comfortable. These people included Audrey at the lounge in Valley Wing, and Ling Ling at The Line.
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Date of stay: November 2021
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Response from SLS Team, Owner at Shangri-La Singapore
Responded 4 days ago
Dear Melvin Lin, Thank you for choosing Shangri-La Singapore and taking the time to share this review with us. We are extremely heartened to know that you and the little ones had an overall enjoyable staycation at our hotel where you managed to enjoy the heartfelt hospitality delivered by our team along with our family-friendly facilities. Here at Shangri-La Singapore, we take the feedback of our guests seriously as it helps us to enhance the overall guest experience. Kindly rest assured hat your feedback and experience will be shared with the respective departments so that the necessary improvements can be made. Once again, thank you for taking the time to share this review with us. We are certainly looking forward to welcoming you back for another memorable staycation. Best regards, Allen Khoo, Resident Manager
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Kira Ashikin wrote a review Nov 24
1 contribution
Our first stay at Shangri La @ Orange Grove was a wonderful experience. I have to say the service here is top notch and impressive. Every staff we spoke to was well equipped with property knowledge, and were able to answer any enquiries we had. Any requests we had, they fulfilled with ease. Whenever we called about an issue (such as the TV being faulty), they were quick to send someone to fix it. Not only that, but they also called back afterwards to follow up and ensure that the issue had been solved. Upon check-in, the lady at the front desk, I believe her name is Farah? noticed that it was my partner's birthday and wished him a happy birthday without any of us mentioning it. She was patient and all smiles while she served us, and the instructions/directions she gave us were very clear and easy to understand. Her position as one of the first personnel the guest meets is perfect for her, and marks the start of a very pleasant stay. I would also like to commend Ling Ling, one of the staff at The Line, for her service during breakfast. She was so attentive and took the initiative to serve us even though it was busy. Noticing we were still waiting for our orders to arrive, she cut up some fruits for us to munch on while we wait. When we were missing hashbrowns with our scrambled eggs, she was prompt in getting us a new plate of hashbrowns. She noticed I was done with my latte and offered to get me a new cup. Near the end of the service, she reminded us to make any final orders, and even brought us some fruit juice. I cannot praise her enough; we were seriously impressed and felt that her service was one of the highlights of our staycation. Shangri La is lucky to have a competent staff like her. Overall we really enjoyed our stay and appreciate all that Shangri La had to offer. From the wide variety of TV programmes, to the large and spacious bathtub. The outdoor pool was large and spacious too, and we loved the zen-like ambience in the garden and the koi pond, it was nice to see a bit of wildlife here and there too. We saw terrapins and squirrels! Booking system for the pool, breakfast, and restaurants are so extremely easy and hassle-free. The celebratory cheesecake for my partner was super creamy and light, huge kudos to the pâtissier. I'd also like to praise the staff at the Waterfall restaurant for being so friendly and approachable as well. The only complaints we have are that the pillows are too soft, and that the outlets are too far from the bed, however we both know that these are just our preferences and are of no fault of the hotel at all. We'd love to come over and stay again in the future, perhaps to experience more of the amenities that are offered to us, and hopefully we'll also get to experience service of the same, or even better, quality. I'm glad to be able to leave with a lasting impression of the staff and the service on a positive note. Thank you.
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Date of stay: November 2021Trip type: Traveled as a couple
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Response from SLS Team, Owner at Shangri-La Singapore
Responded 5 days ago
Dear kiraashikin, Thank you for choosing Shangri-La Singapore and taking the time to share this review with us. We are extremely heartened to know that you and your loved ones had an overall enjoyable staycation at our hotel where you managed to enjoy the heartfelt hospitality delivered by our team along with our hotel amenities and family-friendly facilities. Here at Shangri-La Singapore, we take the feedback of our guests very seriously as it helps us to enhance the overall guest experience. Kindly rest assured that your compliments and feedback will be shared with the team whom will continue to go the extra mile for our guests, Our team sincerely hopes that in the years to come, Shangri-La Singapore will come to hold a special place in your heart, becoming a place where memories of a lifetime are created. Once again, thank you for taking the time to share this review with us. We are certainly looking forward to welcoming you back again for another memorable staycation. Best regards, Allen Khoo, Resident Manager
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LukeGiovan wrote a review Nov 24
Singapore, Singapore1 contribution
Stayed one night at the Valley Wing - the most elite of their rooms and 'club' type experience. The service was hit and miss. Hits were the older men in dark suit jackets who appear to be more senior and were jovial, entertaining and fantastic at treating the customers to a luxury experience. Then there were clearly the 'newbies' - one young man admitted it was his 2nd day and that's why he didn't know the answers to any queries - this was fine, we all have to learn but probably not great to have him train at the Valley Wing. However, there appeared to be 'intermediate' staff level who appeared confident but were misinformed and therefore made the experience quite unpleasant. We booked breakfast slot at 10:45 to 12. The alcohol beverage service starts at 11am but when we asked for a glass of champagne at 11:15am we were told no, to wait until 12. This was clearly incorrect as the menu in front of very clearly said 11am beverage service commences. Three difference staff members said the same 'no, it's 12' - when shown the menu they all had to 'go check' because they didn't know how to respond when shown the menu saying 11am in black and white. We clearly went through increasing levels of seniority until a lady who appeared to be quite senior/confident said the same 'no, it's 12' - this was the 4th time now showing the menu and correcting the staff. She as well said she would check, when she returned she was not carrying our champagne but instead made us ask for the 5th time for a glass of champagne - she offered no apology or admission that she had been incorrect but agreed (now at 11:25am) that we could have one. I found this made what should have been quite a decadent experience all rather unpleasant. If you're not happy about offering the service from 11am then why have it in the menu stated as 11am? Why tell your staff to refuse any alcohol beverage requests until 12? Why refuse to apologise when staff were clearly incorrect? I found this tainted the experience.
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Date of stay: November 2021
Location
Service
Sleep Quality
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Response from SLS Team, Owner at Shangri-La Singapore
Responded 5 days ago
Dear LukeGiovan, Thank you for choosing Shangri-La Singapore and taking the time to share this review with us. We are sincerely sorry for the various issues which culminated in an unsatisfactory stay. Here at Shangri-La Singapore, we take the feedback of our guests very seriously as it helps us to enhance the overall guest experience. The service lapses and miscommunication that you experienced are simply unacceptable and definitely not the intended experience we wish for our guests to have. Kindly rest assured that your feedback and experience will be shared with the respective departments whom will look into making the necessary improvements to enhance the overall guest experience. Once again, thank you for taking the time to share this review with us. We hope to be able to welcome you back for a renewed staycation experience. Best regards, Allen Khoo, Resident Manager
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Daniel Lim wrote a review Nov 16
Singapore, Singapore36 contributions40 helpful votes
+1
Having stayed at numerous hotels in Singapore during the past 12mths due to the pandemic, i have to say that Shangri-la beats the rest of the hotels hands down. In terms of service, food, the room, I'd say it went over & above my expectations. I really can't think of anything better, and kudos to staff and management. Keep up the good work!
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Date of stay: November 2021Trip type: Traveled as a couple
Room Tip: Go for the Valley Wing. Park at the main car-park because lots at Valley Wing is limited.
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Response from SLS Team, Owner at Shangri-La Singapore
Responded 1 week ago
Dear Dan1969Lim, Thank you for choosing Shangri-La Singapore and taking the time to share this review with us. We are extremely heartened to know that you and your loved ones had an overall enjoyable staycation at our hotel where you managed to enjoy the heartfelt hospitality delivered by our team along with our hotel amenities, culinary offerings as well as facilities. Here at Shangri-La Singapore, our team is always dedicated to ensuring quality experiences for all, striving to treat each and every guest as family. Kindly rest assured that your compliments will be shared with the team whom will continue going the extra mile for our guests. Our team sincerely hopes that in the years to come, Shangri-La Singapore will come to hold a special place in your heart, becoming a place where memories of a lifetime are created. Once again, thank you for taking the time to share this review with us. We are certainly looking forward to welcoming you back again for another memorable staycation. Best regards, Allen Khoo, Resident Manager
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PRICE RANGE
$211 - $425 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel singapore, shangri la singapore
LOCATION
SingaporeSingaporeNassim / Orchard Road / Tanglin
NUMBER OF ROOMS
792
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Frequently Asked Questions about Shangri-La Singapore
Which popular attractions are close to Shangri-La Singapore?
Nearby attractions include Origin Bar (0.06 miles), MAD Museum of Art & Design (0.3 miles), and Buds By Shangri-La (0.1 miles).
What are some of the property amenities at Shangri-La Singapore?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Singapore?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Singapore?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Singapore?
Yes, a parking garage, secured parking, and valet parking are available to guests.
What are some restaurants close to Shangri-La Singapore?
Conveniently located restaurants include Lobby Lounge, Hua Ting Restaurant, and Waterfall Ristorante Italiano.
Are there opportunities to exercise at Shangri-La Singapore?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Shangri-La Singapore have an airport shuttle?
Yes, Shangri-La Singapore offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Shangri-La Singapore have airport transportation?
Yes, Shangri-La Singapore offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Singapore?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Singapore offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.