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22 Orange Grove Rd Orchard Road, Singapore 258350 Singapore
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36 people are viewing this hotel
Hotel direct offer!Nature Lovers Playcation with Gardens by The Bay
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$309
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Free cancellation until 08/19/22
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Traveler (2483)
Dining (377)
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 06/28/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Singapore
Updated 06/28/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 376 hotels in Singapore
Location
4.4
Cleanliness
4.8
Service
4.7
Value
4.2
2022 Travelers' Choice Best of the Best
Be welcomed by Shangri-La Singapore's Asian service from the heart, step into its striking lobby oasis and discover a world of luxurious indulgence. Nestled within 15 acres of tropical landscaped gardens, guests are warmly embraced by the hotel’s distinct service and smiles. A sanctuary in the heart of the city, this tropical hideaway provides a vibrant and diverse social scene, unparalleled culinary experiences and family facilities to indulge in the best of everything, or simply relax, unwind and let the world go by.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Babysitting
Children's playground
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Special diet menus
Poolside bar
Indoor play area for children
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Bathrobes
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
On-demand movies
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Residential Neighborhood
Languages Spoken
English, Chinese, Filipino, Japanese and 1 more
Hotel links
Special Offer:Nature Lovers Playcation with Gardens by The Bay
7144Reviews71Q+A100Room tips
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Most Recent
graham_ward wrote a review Today
Stockport, United Kingdom141 contributions58 helpful votes
We had a short stay at the Shangri-la on our way to Vietnam but it beca e the highlight of our trip. From the moment we arrived to the moment we left we received amazing service. The people who stood out were Yana on reception and Rajagopal, the cheif concierge. Yang went to great effort to find us a room when we checked in early. My wife is disabled and needed a rest but our room wouldn't be ready for some time. Yana negotiated a beautiful upgrade for us a d did everything possible during our stay to make is comfortable for us, especially my wife. Rajagopal was an enormous helper every day, giving advice, booking excursions, finding taxis and much more. I think he had the biggest impact on our stay. Our room was beautifully presented and well maintained. It was my birthday and we were surprised to find a small birthday cake and card in our room. While we were staying at the hotel they also hosted an enormous international security conference that had a massive impact on the hotel, the staff, guests and the whole city, but staff did as much as they could to minimise impact on other guests. Make no mistake, this is an expensive hotel, but they provide great service and great rooms. The food is excellent and the environment lovely.
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: Use the concierge service for all your needs.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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traveller wrote a review Aug 3
2 contributions2 helpful votes
First time back since covid times. Travelled with a young child and we had an amazing stay overall. We stayed in the garden wing this time and I would say it’s worth the extra for the space and view. Room is clean and well maintained. We tried several f&b outlets while staying here and all the food was good. My son had a great time at splash and buds. The normal pool is also in good condition and not too crowded. All the staff were very attentive and kind to my son and our requests were generally promptly attended to. Only negative was that our bags took almost an hour to be brought to our room after check in and we had to follow up. Will stay again! Definitely recommend this Shangri-La over the sentosa Shangri-La. In future we will continue staying at this hotel and just taxi to sentosa for a day trip
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Choose garden wing room for some extra space
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from SLS Team, Owner at Shangri-La Singapore
Responded 5 days ago
Dear Guest, Thank you for the kind words and leaving a review of your stay with us. We appreciate your feedback regarding the promptness of service in delivering your bags. Your feedback is valuable to us and enables us to constantly improve our guest experience. Nevertheless, I am pleased to read that our well-appointed guestrooms, culinary offerings and signature Asian hospitality have provided you with an exceptional experience. Also, I am heartened to know that your son enjoyed the variety of family friendly facilities available. Once again, thank you for choosing Shangri-La Singapore and we look forward to welcoming you back for another memorable visit. Best regards, John Rice Best regards
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Anonymous wrote a review Aug 3
1 contribution
I arrived at the hotel at 2:30 pm and understood that the check-in time was at 3:00 pm. I do not mind waiting till 3:00 pm as I was early. 3:00 pm has passed and I asked the staff at the lobby counter about the status of my room. She informed that I have to wait 10 minutes more as the room was not ready. So, I waited 10 minutes and checked with her the second time. Again, I was told that the room was still not ready and was requested to wait further. I waited the second time and after a few minutes, I approached another lady at the counter. Once again, I was asked to wait for a while. By then, it was already 3:30 pm, meaning to say it is 30 minutes past the indicated check-in time. So, I asked her how long more do I need to wait just to get a room. What upset me the most is I can see other people do not have any problems checking in. They can get their rooms immediately. To make this up, I was given a Welcome Refreshment voucher and it states the location of the restaurant is at 1st floor. Thankfully, I asked the lady at the information counter before going up to the 1st floor. Only then and there was I informed that the restaurant at the 1st floor is closed. I was then told to go down to the Line Cafe. The hot cafe latte that I ordered there was lukewarm. I can tell the customer service in this hotel is quite bad.
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Date of stay: August 2022
Location
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SLS Team, Owner at Shangri-La Singapore
Responded 5 days ago
Dear Guest, Thank you for having taken the time to leave a review of your experience with us. I am disappointed to learn that we did not extend the standards of service, attention to detail and courtesy you expected and that we were unable to satisfactorily address and recover these shortfalls during your stay. Your constructive and valuable feedback will enable us to continue to improve. As we would like to be able to restore your faith in our service, we do hope to have the pleasure to welcome you back to Shangri-La Singapore. Best regards, John Rice General Manager
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Hippyhelly wrote a review Aug 1
23 contributions9 helpful votes
We decided to treat ourselves to a family holiday to Singapore as a result of the Covid lockdowns. It was our first long haul flight with our 2 year old, but having visited before we were confident Singapore would be great. After a terrible experience at the airport, where families were ignored at security, we eventually arrived at the Shangri-la and met the lovey Diram at reception. He was warm, welcoming and apologetic for our poor experience up until that point. He treated us so kindly & personally, providing our son with a little treat bag that just made our ‘real start’ to the holiday. We stayed in the garden suite and the room was excellent. Good sized balcony, nice shower and bath, plus all the amenities you would expect of a 5*. We had room service on the first night as it was late and it was fantastic. Covid has meant some changes to how the hotel runs. There is a digital concierge, where you can book breakfast/kids activities, as well as ask any questions. We found it smooth to use, particularly when requesting different pillows / extra toiletries. Our son loved his little slippers, thank you housekeeping!! Booking breakfast was straight forward ( you book a slot the night before - lucky for us expecting a lie in has long been a distant memory). Pre-book dinners is a must, particularly at weekends. A special mention has to go to the Splash park and the team who run it. What an excellent addition to the hotel! The staff were so helpful and positive ( particularly a very smiley guy, sorry I do not know his name!) The lifeguard Elaine was also so personal and friendly around the children, which is often hard to communicate when masks are on! So thank you. Now off to the other Shangri-la in Sentosa and we hope they can keep up the standard set here!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SLS Team, Owner at Shangri-La Singapore
Responded 1 week ago
Dear Guest, Thank you for choosing Shangri-La Singapore as the preferred hotel for your stay with your family and sharing the pleasant experience through a detailed review. I am delighted to know that you specifically enjoyed the service in various touchpoints, such as the signature Asian hospitality extended by our team and the various family facilities available in the hotel. Thank you for your stamp of approval and recognition. My team and I look forward to the opportunity of welcoming you and your family back to our property and creating many more wonderful memories. Best regards, John Rice General Manager
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Annie_M_3131 wrote a review Jul 2022
Perth, Australia16 contributions37 helpful votes
This is a beautiful hotel with fantastic grounds. However it is the helpfulness of the staff that set it apart from many other lovely hotels in Singapore. In particular we found Sharmah to be polite, helpful and friendly, and has helped us efficiently and expertly for many years. He’s a great asset to the hotel.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from SLS Team, Owner at Shangri-La Singapore
Responded 1 week ago
Dear Annie, Thank you very much for choosing to stay with us at Shangri-La Singapore and for posting this lovely review on Tripadvisor. I am delighted that you had an enjoyable stay and was especially impressed with the exceptional service from the team; in particular, from Sharmah, who made your visit extra special. Your kind compliment is very much appreciated by the entire team. Thank you once again for your feedback. We look forward to welcome you back again. Best regards, John Rice General Manager
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allover P wrote a review Jul 2022
The Hague, The Netherlands35 contributions51 helpful votes
Just a lovely hotel. Staff try hard to deliver great service. Facilities are top notch. Had to work a bit at check in to get an upgrade on the Amex FHR booked room (Shangri-La is always stingy with upgrades but generous on check in/out times). Of course a bit of a walk to Orchard Rd but knew that when choosing the hotel. Breakfast in The Line busy as always but possible to reserve a time slot. Good stay, will return.
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Date of stay: July 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SLS Team, Owner at Shangri-La Singapore
Responded 1 week ago
Dear Guest. Thank you for choosing Shangri-La Singapore as your accommodation of choice. I appreciate your kind compliments of our facilities and signature Asian hospitality. Our team strives to create exceptional experiences for our guests through our signature Asian hospitality and I am delighted that we have made your stay enjoyable in multiple aspects. I am also heartened to receive your stamp of approval and recognition. I look forward to welcoming you back in the near future. Best regards, John Rice General Manager
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DEBnSTEVE_12 wrote a review Jul 2022
Romford, United Kingdom43 contributions43 helpful votes
Very impressed with this hotel. Great rooms and great nights sleep which was a bonus in a busy hotel. The pool and gardens were lovely. The breakfast selection catered for everyone’s needs. Easy to get around or get a taxi from the hotel. Many restaurants within the hotel to choose from.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from SLS Team, Owner at Shangri-La Singapore
Responded 1 week ago
Dear Guest, Thank you for having taken the time to leave us a review of your stay experience at Shangri-La Singapore. We are delighted that you have taken the time to share your appreciation of our amenities and culinary offerings available within the hotel. I am also pleased to read that our well-appointed guestrooms have provided you with an exceptional experience. Once again, thank you for choosing Shangri-La Singapore and we look forward to welcoming you back for another memorable visit. Best regards, John Rice General Manager
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Neil C wrote a review Jul 2022
Northwich, United Kingdom196 contributions60 helpful votes
This is an extremely luxury hotel with amazing staff. The room was so comfy and clean, it catered for everything we needed. The staff were amazing and so helpful. Location was great as it was only a 10 minute walk to Orchard Rd. Breakfast was outstanding, it had food from every corner of the world, you would never go hungry eating their breakfast. It didn’t get a 5 as the hotel held a school prom and the kids managed to get on to our floor at midnight and were extremely loud!
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SLS Team, Owner at Shangri-La Singapore
Responded 1 week ago
Dear Guest, It is wonderful to read that your stay was made special by the team - we have shared this with them as this is a great testament that their efforts in ensuring our guest stay is a great one. I am heartened to know that you have thoroughly enjoyed your stay and the comfy and clean guestrooms. However, I sincerely apologise for the noise caused by the other guest staying at the hotel. We do look forward to welcoming you back in the near future. Best regards, John Rice General Manager
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Cheryl Y wrote a review Jul 2022
1 contribution
Many thanks to Rosy's team on Sunday (24 July 2022) for making our birthday celebration a memorable one. Kudos to Tobias that served our table during lunch! The service was really nice and accommodated nicely to our requests!
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Date of stay: July 2022
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SLS Team, Owner at Shangri-La Singapore
Responded 1 week ago
Dear Guest, On behalf of my team, I would like to extend my best wishes to you on your birthday. Thank you for having taken the time to review your experience and we are glad that you had enjoyed the lunch at The Line. Our team strives to create exceptional experiences for our guests through our signature Asian hospitality and I am delighted that we have made your dining experience an enjoyable in multiple aspects. Thank you again for spending this special occasion with us and we look forward to celebrating many more milestones with you. Best regards, John Rice General Manager
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GoPlaces64393 wrote a review Jul 2022
8 contributions28 helpful votes
We stayed at the Tower Wing in a one bedroom suite for 11 nights with our two kids (8 and 10). We also had a separate room booked for the kids’ grandmother and Aunty. We have stayed at the Shangri-La before and loved the facilities. The grounds are amazing, and the pool is simply wonderful for kids. Those things haven’t changed, but a bunch of other aspects of our stay were really disappointing. First of all, our room was changed without any notice to me to a room in the Valley Wing. I only found that out as we came to check our booking before departure. That meant that grandmother/Aunty would be staying in a different wing of the hotel, which was less than ideal. As a result, I paid to upgrade their room category to the Valley Wing. When we arrived to check in, we were told that our room had been changed back to the Tower Wing. I wasn’t troubled by the change back to the original room category given that is what we had booked, but having paid for the upgrade on the second room, the communication was generally terrible from the hotel - no communication about our room change, then positive confirmation of change when I made inquiries, then upgrade second room, then arrive to be told no change. And aside from the communication failings, I was a little miffed that the staff on check in tried to tell me that, with the change of room to the Valley Wing, we wouldn’t have had access to the Valley Wing facilities in any case. In other words, the hotel was going to change our confirmed booking, move us to a different wing of the hotel, but then make us second class citizens there. Was just a really poor start. To his credit, Andreas tried very hard to solve the situation. The upshot was that both rooms ended up in the Tower Wing, but the hotel held onto the upgrade fee and changed the second room to a junior suite. When we have stayed at the hotel before, we have enjoyed breakfast at the Horizon Lounge. That was not available this time - despite the hotel’s website saying nothing about the cut backs, the Horizon Lounge offering was drastically reduced this time around. This meant that we had breakfast at the hotel’s main buffet, The Line. We didn’t enjoy that experience. It was overcrowded and very busy - often the venue lived up to its name with a line of up to 20 people trying to get a table. Part of the problem is COVID and the impact that has on dining venues and capacities. But that seems to me to be an even better reason to have the Horizon Lounge open given the hotel seemed to be at capacity. The other part of the problem is that the hotel seems to have taken on corporate retreats etc and so large groups were also using the same facilities while we were there (like Oracle). That just placed way too much pressure on the dining venues. For example, we needed to book days and in some cases weeks in advance to get access to any of the hotel’s dining facilities. That just defeats the purpose of on-site dining. And especially for a hotel like this which is actually a reasonable distance away from anything, and where on site dining is actually necessary. The hotel is still a lovely hotel, and the facilities are wonderful. Our kids loved the pool and Splash, but as adults we didn’t love our stay this time around and doubt we would come back. It just felt like a really large hotel, the service was underwhelming (and the room change mess was really disappointing), and it was just too overcrowded. It was not the relaxing haven we remembered it being. If you are looking for personal service, this is not the hotel for you. I spent more than S$15k at the hotel on this stay, and aside from Andreas trying to fix the hotel’s stuff up on check in, and the lovely housekeeping staff, we were entirely invisible and just one of the hundreds passing through the hotel…
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from SLS Team, Owner at Shangri-La Singapore
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to leave us a review of your recent stay experience. We take great pride in providing five-star service in all areas of our operations and it is most concerning that you did not find this to be the case. Your feedback is most appreciated and valued by us to ensure that we provide a service in line with our guest's expectations. I am truly sorry that we fell short on this occasion. I believe our colleague Andreas is in contact with you to better understand the experience. Once again, I apologise for falling short of your expectation. Best regards, John Rice General Manager
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PRICE RANGE
$251 - $379 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel singapore, shangri la singapore
LOCATION
SingaporeSingaporeNassim / Orchard Road / Tanglin
NUMBER OF ROOMS
792
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Frequently Asked Questions about Shangri-La Singapore
Which popular attractions are close to Shangri-La Singapore?
Nearby attractions include Origin Bar (0.06 miles), MAD Museum of Art & Design (0.3 miles), and Buds By Shangri-La (0.1 miles).
What are some of the property amenities at Shangri-La Singapore?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Singapore?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Singapore?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Singapore?
Yes, a parking garage, secured parking, and valet parking are available to guests.
What are some restaurants close to Shangri-La Singapore?
Conveniently located restaurants include Origin Grill, Waterfall Ristorante Italiano, and Hua Ting Restaurant.
Are there opportunities to exercise at Shangri-La Singapore?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Shangri-La Singapore have an airport shuttle?
Yes, Shangri-La Singapore offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Shangri-La Singapore have airport transportation?
Yes, Shangri-La Singapore offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Singapore?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Singapore offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.