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22 Orange Grove Rd Orchard Road, Singapore 258350 Singapore
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 10/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Singapore
Updated 10/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#13 of 364 hotels in Singapore
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
Be welcomed by Shangri-La Singapore's Asian service from the heart, step into its striking lobby oasis and discover a world of luxurious indulgence. Nestled within 15 acres of tropical landscaped gardens, guests are warmly embraced by the hotel’s distinct service and smiles. A sanctuary in the heart of the city, this tropical hideaway provides a vibrant and diverse social scene, unparalleled culinary experiences and family facilities to indulge in the best of everything, or simply relax, unwind and let the world go by.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Babysitting
Children's playground
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Special diet menus
Poolside bar
Indoor play area for children
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Bathrobes
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
On-demand movies
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Residential Neighborhood
Languages Spoken
English, Chinese, Filipino, Japanese and 1 more
Location
Full view
91Great for walkers
Grade: 91 out of 100
58Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
Contact
22 Orange Grove Rd Orchard Road, Singapore 258350 Singapore
Getting there
Rental CarsSee rental cars from $80/day
6985Reviews67Q+A100Room tips
Reviews
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Popular mentions
Had once again experienced the great hospitality of Valley Wing Team in our recent 6th stay over the weekends and our 5th stay last month. It was always delightful to see Nora and her dedicated team again, especially Zac, Iris, Zila, Raja, Ning, Jegan, Khair and Edward. A big thank you for making us feel at home with your warm hospitality and impeccable service. Also met a few new faces during our recent stay, namely Marvin, Sharmila, Reyes and Chloe. Though new to Valley Wing, they certainly too provided exemplary service. A special shout out to Sharmila whose meticulous service and eyes for details had certainly caught our eyes. On our second day’s afternoon tea she remembered and served our preferred drinks and also presented our afternoon tea in a manner that we would prefer without us requesting. We also enjoyed Marvin’s jovial and sincere interaction. Keep up the good work guys! We had a good time at the pool and enjoyed our massage at Chi The Spa on both stays. Had wonderful dinners at Origin Grill and Shang Palace, the service rendered was as usual exceptional. Bonnie of Shang Palace gave good recommendation and food description. Her sincere and personalised service had certainly made our meal a delightful one. Looking forward to another wonderful and pampered stay in Valley Wing in the near future.…
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Date of stay: October 2021Trip type: Traveled with family
Helpful
On a weekend in March 2021, I booked a room in the hotel through Klook, to celebrate my birthday. During check in and after the stay, I gave my feedback to the hotel and Klook that a 4-hr wait for checking in was unacceptable to my family as we had wasted precious time not knowing what to do while waiting. After giving my feedback, I received an invitation from the hotel, inviting me to come back with my family to a complimentary 1-D stay. I took up the invitation and asked if a complimentary birthday cake can be given for my October stay because we wanted to celebrate my mother's birthday this time. On Saturday 16 Oct 2021, we checked into the hotel again. This time, the check-in was efficient. I was surprised that the check-in counter even captured info about my March 2021 check in and the staff who handled my check-in apologised to me on behalf of the hotel. When we stepped into our room, we were greeted by a very pleasant surprise, for on the table, were 2 birthday cards from the hotel. One of them was signed by Mr Jeremy Ambler, Executive Asst Manager, who personally handled my feedback in March 2021. There was a birthday cake, huge balloons and decorative birthday items, not to mention a beautiful bunch of flowers on the table. Although this was a complimentary stay from the hotel, we were also surprised that breakfast was included. The next day, we had a very good breakfast at the Line Restaurant in the hotel. This second time stay at Shangri-la exceeded our expectations and we are very impressed that the hotel took my feedback seriously, not only did the hotel staff apologise but it also offered a complimentary stay, with additional surprises. We were very touched. It was a very enjoyable stay this time. We loved our view of the swimming pool, surrounding and the full blooms of bougainvillea flowers in the balconies. The room was spacious, very clean and a nice pouch containing some Bugalri toiletries were given to me as a compliment too. We will certainly want to go back to the hotel again for another stay, and maybe have other meals there, and very soon too!…
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
Room Tip: Excellent view of the pool if you get the Garden Wing Deluxe Pool View Room
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Helpful
Totally pampered with the hotel's hospitality for our honeymoon stay. We were welcomed with choco mousse cake, nuts, wine and fruits during our stay at Valley Wing - a very spacious bedroom where ladies would love the chandelier and dressing table with its tall mirror. We love the relaxing smell and high-ceiling ambience since we first stepped in to the hotel! We spent the entire 3 days in the hotel, simply enjoying the green garden areas, warm swimming pool, hearty breakfast, refreshing cocktails and snacks, delicious panna cotta and pastas at the Italian restaurant. It was a remarkable experience and we will definitely come back for our anniversary or other occassion.
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Date of stay: October 2021
Rooms
Cleanliness
Service
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded yesterday
Dear FnFstay, Thank you for taking the time to share this review with us. We are extremely heartened to know that you and your significant other had an overall enjoyable honeymoon staycation at our hotel where you managed to enjoy our hotel's lush gardens, ambience, room amenities, dining offerings as well as the heartfelt hospitality delivered by our team. Here at Shangri-La Singapore, our team is always dedicated to ensuring quality experiences for all, striving to treat each and every guest as family. Our team sincerely hopes that in the years to come, Shangri-La Singapore will come to hold a special place in your hearts, becoming a place where memories of a lifetime are created. Once again, thank you for taking the time to share this review with us. We are certainly looking forward to welcoming you back again for another memorable staycation. Best regards, Allen Khoo, Resident Manager
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Check in took a while inspite of having done online registration before arrival. Check time is is at 3:00 pm!!! So by the time we finished everythin its already 3:30-4!!! Which is half your day gone.. That left the kids with some playtime dinner and their day was already over. We came in on Tuesday but they couldnt give us an early check in. Special mention to the very polite and well mannered staff especially at the reception. The room was spacious(garden wing level 4) with a balcony. Beds and pillows were comfortable. The beds had whhels so that caused a bit of an issue. Even if we sat with a kerk or leaned on the wall it would move! Bathroom is also nicely sized with tub and all regular supplies. The non slip mat in the tub was very dirty. We went to the splash zone which the kids absolutely loved!! We couldnt get any slot on day of arrival because we checked only after 4 and all slots were taken. Although rhe breakfast was enough it was quite limited and dissappinting. We are vegetarian. Thee are approximately 10-12 items in the menu provided. We were there for 2 nights and it felt like a very short stay 4 pm on first day and check out 1200 on third day .Amounts a a day and a half. I would suggest to book at least 3 days here. Although we had a great time here it didnt feel like a very satisfying holiday.…
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Date of stay: October 2021Trip type: Traveled with family
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded yesterday
Dear Rupalmeghani, Thank you for sharing your recent stay experience with us. Your feedback is important to us and I am disappointed to learn that your visit with us this time round did not meet your expectations. While we are glad that you managed to enjoy the heartfelt hospitality delivered by the team along with our room amenities and family-friendly facilities. We are sincerely sorry for the various issues that culminated in a less than satisfactory stay. First and foremost, please accept my sincere apologies for the delays in check-in. Kindly rest assured that the team will look into the matter seriously so as to enhance the overall guest experience in the future. In addition, we are sorry that you did not enjoy our breakfast offerings. We have shared your comments with our culinary team whom continually review our recipes and techniques to ensure that our guests enjoy authentic and positive dining experiences. Once again, we really appreciate your time in sharing this review and hope that we will have an opportunity to welcome you back again for a renewed staycation experience. Best regards, Allen Khoo Resident Manager
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+1
So I had the luck of being assigned to Shangri-La for my quarantine so even though I had no expectations coming in I was pleasantly surprised to be assigned this hotel as being someone whose been in the hotel industry, the shangrila brand does have a good reputation especially in Singapore. Unfortunately it was mostly downhill from the moment I exited the bus. The staff/personnel in charge of quarantine procedures were brusque and rude. One of them seeing my face asked me rudely in english "you speak chinese correct?" before I even said anything. Actually no, i speak english. Being from the industry im well aware of the pressures of covid, but frankly, I still expect to be treated better especially as I dont want to be in this situation anymore than you people want to be taking care of us quarantine individuals it seems. GM if youre reading this try to train your staff to handle people abit better as human beings in an unfortunate situation rather than pieces of unwanted meat. They then briefed us through the procedures which was fine before telling us that breakfast would be served at the room since we were an early check in. Breakfast never arrived. Additionally upon entering my room, I was ready to receive my luggage as I heard the attendants arriving. I opened my door in time to see them THROWING my bags to the front of the door as they're obviously too lazy and dissastisfied to be taking care of customer's bags properly. At this point my general experience with the hotel personnel ends thankfully as believe me, if this is how you receive your guests I don't really want to have any more hotel staff interaction. This brings me to the lowest point of my 10 day quarantine here...the food. Let me preface this by saying, event though I am a professional chef, I have been in boarding school, army and am generally accustomed to less than ideal food. I dont bring my restaurant expectations to boxed meals. But my god, the boxed meals here rate NUMBER 1 on my lifetime list of bad food. If SAF can cook better food than Shangrila then you guys have a serious problem. Where do I start...for starters I can tell they are just trying to save money on food costs above all else even to the detriment of the customers. Through the 30 meals here I had to suffer through I had about 3 which were ok to eat. I keep seeing recycled dishes and the same types of dishes over and over again with minor variations as if the chefs are trying to act as if corn with pepper and corn with rosemary the next day are different dishes. Also it feels like theyre trying to feed a poor person. The portions are very small and the amount of protein in most mealboxes are pathetic, I'm sure they justify it by saying they meet the nutritional requirements dictated by some agency but I'm not a slave, im a guest in a world renowned 5 star hotel! Additionally, the chefs keep trying to use us as guinea pigs for disgustingly weird combinations of food. For one there is an overuse of edamame and black olives, often in the same dish. I'm all for trying out adventurous combinations of food but I prefer to try them out on myself before serving them to people. Everyday I was here there was at least one meal with edamame in some sort of strange salad. All I can say is that the chef in charge of these meals has a very disconnected view of what good food is and I say this with a professional mindset, not an individual bias. If it seems im being especially harsh with my critique I am not, its just that bad. Especially as a hotel there should be an understanding that for us quarantine guests, the 3 meals a day should be a highlight to look forward to, not something to dread. I ended up having to order grab food most days to have at least one acceptable meal a day to keep my morale up. To clarify I'm not asking for filet mignon and black cod in all my meals, just abit of care and attention to the food you choose to serve your guests which I can say confidently, there was none of during my 10 day stay here. The amenities were abit lacking. The coffee was instant coffee you can buy at a hdb convenience store which I found disappointing as it once again feels like theyre trying to save money by cutting costs on the guests end. To end on a positive note, the rooms were nice and comfortable and the addition of an air recycler and humidifier is very pleasant seeing as were all day indoors with the aircon on permanently although whether this is a touch by the hotel or required by law im not sure. If management has any issues with this review please feel free to contact me, was staying in room 1709 from 3-13th october 2021.…
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Date of stay: October 2021
Rooms
Location
Service
Helpful
PRICE RANGE
$211 - $425 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel singapore, shangri la singapore
LOCATION
SingaporeSingaporeNassim / Orchard Road / Tanglin
NUMBER OF ROOMS
792
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Claim Your Listing Frequently Asked Questions about Shangri-La Singapore
Which popular attractions are close to Shangri-La Singapore?
Nearby attractions include Origin Bar (0.06 miles), MAD Museum of Art & Design (0.3 miles), and Buds By Shangri-La (0.1 miles).
What are some of the property amenities at Shangri-La Singapore?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Singapore?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Singapore?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Singapore?
Yes, a parking garage, secured parking, and valet parking are available to guests.
What are some restaurants close to Shangri-La Singapore?
Conveniently located restaurants include Lobby Lounge, Hua Ting Restaurant, and Waterfall Ristorante Italiano.
Are there opportunities to exercise at Shangri-La Singapore?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Shangri-La Singapore have an airport shuttle?
Yes, Shangri-La Singapore offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Singapore?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Singapore offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Singapore?
The staff speaks multiple languages, including English, Chinese, Japanese, Malay, and Filipino.