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Shangri-La Hotel, Singapore

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22 Orange Grove Rd Orchard Road, Singapore 258350 Singapore
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1998)
Room & Suite (601)
Videos (15)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Hotel, Singapore
Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 368 hotels in Singapore
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Be welcomed by Shangri-La Hotel's Singapore's Asian service from the heart, step into its striking lobby oasis and discover a world of luxurious indulgence. Nestled within 15 acres of tropical landscaped gardens, guests are warmly embraced by the hotel’s distinct service and smiles. A sanctuary in the heart of the city, this tropical hideaway provides a vibrant and diverse social scene, unparalleled culinary experiences and family facilities to indulge in the best of everything, or simply relax, unwind and let the world go by.
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Room & Suite (601)601
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Evening entertainment
Babysitting
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Special diet menus
Poolside bar
Children's playground
Indoor play area for children
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Bathrobes
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
On-demand movies
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Family
Languages Spoken
English, Chinese, Japanese, Malay
Hotel links
Special Offer:Book Direct and Save
6,848Reviews64Q+A100Room tips
Traveler rating
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Popular mentions
Landylout wrote a review Yesterday
Aberdeenshire,Scotland UK44 contributions47 helpful votes
+1
Great stay at the Shangri-La Singapore. Met coming off the coach and everything went well regarding Covid restrictions. Given key to room following a brief meeting with the hotel staff. Stayed on the 14th floor. Meals were 3x a day delivered. Also had the option to get meals delivered in via apps on your phone. This worked well. Staff very attentive and printed out documents and delivered to the room. My room was at the front of the hotel so had great views.
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Date of stay: February 2021
Value
Location
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Trip type: Traveled on business
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Hburn10 wrote a review Yesterday
Singapore, Singapore1,546 contributions228 helpful votes
+1
Check In - I arrived on a Thursday 1230pm and there was no other guests at the lobby. The strange thing is, the doorman came to open the car door for me as I alighted my Tada and then...... immediately turned around to walk away without offering any assistance with my luggage and laptop. A rather patchy service start My room was ready, and I was given my welcome letter stating the Valley Wing benefits. I was also given a late(r) check out of 1pm from the original 12pm. My other letter explaining the USD100 dining credit was later slipped under my door. Room - I am all for modern luxury than old school opulence but I really liked my Valley Wing Deluxe King (57SqM)! Although I've seen multiple reviews of the space, nothing beats seeing it in person and I liked it much better than I thought I would. Although dated, the room was spotless and the multiple pockets of space were very well-designed too: the sofas, the work desk, the vanity area, the mini bar, the dressing area. The massive king bed was super comfy too! Welcome amenity was a fruit basket as well as a box of well made chocolates. The bathroom were stocked with L'Occitane toiletries, had a bathtub (have bath salts!), and the double sinks equipped with a set of amenities more than you would ever use for a 2D1N staycation. I liked having the shower and toilet separate for multi-tasking purposes. Afternoon Tea - served from 2-5pm in a set which contains your typical sandwiches, an outstanding chicken ngoh hiang, and desserts which were cloyingly sweet. Scones were also served and they were at most passable. But nothing that a glass of champagne (or four) can't save! Evening Canapés - served from 5-7pm, this comes in a form of a small platter of 4 types of small bites: I saw popcorn chicken (the best), salami squares (okay), brie cheese on crackers (not bad), and mushroom puff (stale). A selection of gin cocktails during this time and because I was tired of champagne at this point, I tried my best to make the best value out of my stay by ordering a compilation of random alcohol. I tried to ask for a second serving of only selected canape items but was told the chef does not allow such mix and match and he 'will not be happy' about it. Breakfast (Summit Room) - We were the 2nd table to be occupied on a Fri morning 8am and service was barely functional. A small buffet of continental items (think cold cuts, cheese, cereal, yoghurt etc) were laid out but you need to approach a staff to take items for you due to COVID measures. Otherwise, you may pick 2 items from the breakfast menu which offers some seasonal items. The Bak Kwa and Char Siew was honestly terrible - rubberized tough cuts of what could have been mystery meat for all I know. Thankfully, the Crispy Egg Confit and Egg Benedict made up for it. Service Issues - Here's the thing. While I do not expect to be fawned over like a VIP, it is still reasonable to expect good service from a Shangri-La, especially at Valley Wing. But apart from 4 individuals who stood out, most times what I saw was really disinterest and unprofessionalism. The doorman was a patchy start. And when we moved our car from the main wings' carpark to one of the Valley Wing lots located in front of the lobby (as advised that we could by one of the staff), we got a semi lecture from the doorman who saw us park - he simply told us that parking lots at the Valley Wing are limited, that they are mostly reserved for long-stay guests, and perhaps next time we can consider parking at the main wing instead. Service was slow at the Valley Wing lobby and it was difficult to get attention at times. During evening cocktails, a staff served us an order and walked away without clearing the soiled plates on the table. Check Out - I got a 2pm check out on the day itself which was nice of them. I'm glad to have experienced the Valley Wing and check this off my list but perhaps unlucky with service this time round. Complete review on Satu Kosong's Travel Blog on wordpress. [Update]: After submitting the post-stay survey, I received a call almost immediately from the Duty Manager who was very concerned about the multiple service issues I highlighted and promised to follow up with an email addressing them. He also said to let him know when I will be next back so he can make sure I get the proper Valley Wing experience. Kudos to them for taking feedback seriously!
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Date of stay: February 2021
Value
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Sh1405n wrote a review Feb 23
Singapore, Singapore1 contribution
We booked a stay at the Shangri-la to celebrate our 4 year old's birthday. They did not disappoint from the time we walked in through the lobby. From check in, we received goody bags for the children and a warm greeting not only for the parents but the tiny ones who are usually ignored. As we walked into our room, we were greeted with a beautiful display of balloons, a cake and a personalised card! During the stay, we were given access to Bud's and Splashzone for each night we were there. Our boys, thoroughly enjoyed the facilities and the staff at each station were friendly and encouraging. We would like to give a special thanks to Hafiz who was always at the door during our stay and greeted us with warmth every time. Great big compliment to Yana Arshad and her team for taking such great care of us during our 2 amazing nights at Shangri-la! We will definitely return!
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Date of stay: February 2021
Rooms
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Response from SLS Team, Owner at Shangri-La Hotel, Singapore
Responded 4 days ago
Dear Sh1405n Thank you for taking the time to write your review. I'm pleased to hear that you've had an amazing staycation with us at Shangri-La Hotel, Singapore. I am delighted to hear that you have had a great birthday celebration with us and that our associates delivered our signature hospitality during your stay. The kids facilities really made the stay all that much more special for the little ones. Our staff prides themselves to go the extra mile to all our guests and I'm glad to hear that you have been well taken care of. Your kind compliments to our team will definitely motivate them to continue delivering exceptional guest experiences. We look forward to welcoming you back with us again soon for yet another wonderful experience. Warm regards, Tane Picken General Manager
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Jenny Ong wrote a review Feb 20
Singapore, Singapore2 contributions
We recently stayed at Shangri-La and had the best experience. The staffs are attentive and helpful. Samuel, Jegan, Mitchell at the Valley Wing makes our stay here extra special. Make it a very personal experience. We would highly recommend this hotel.
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Date of stay: February 2021Trip type: Traveled with family
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Response from SLS Team, Owner at Shangri-La Hotel, Singapore
Responded 1 week ago
Dear Kevin18ong Thank you for taking the time to write your review. I'm pleased to hear that you've had an amazing staycation with us at The Valley Wing. I am delighted to hear that you have had a great stay with us and that our associates delivered our signature hospitality during your stay with us. Our staff prides themselves to go the extra mile to all our guests and I'm glad to hear that you have been well taken care of. Your kind compliments to our team will definitely motivate them to continue delivering exceptional guest experiences. We look forward to welcoming you back with us again soon for yet another wonderful experience. Warm regards, Tane Picken General Manager
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JASON TAN wrote a review Feb 16
2 contributions2 helpful votes
I am under great care by Mica. I would like to take this chance to specially thank Mica for assisting me with my proposal. It was successful and Mica went out of her way to help with the planning. I would want to thank Sufia for arranging this special occasion for me as well. Very kind and am honoured to be under her care as well. Thank you Sufia, Mica and Shangrila for this wonderful experience. We had a Very pleasant stay
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Date of stay: February 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from SLS Team, Owner at Shangri-La Hotel, Singapore
Responded 1 week ago
Dear JasonTan92_ Thank you for taking the time to write your review. A huge congratulations from Shangri-La Hotel, Singapore! We're glad to be a part of this important milestone in your life. I am delighted to hear that you have had a great stay with us and that Mica has delivered our signature hospitality during your stay with us, s well as playing a key part in your proposal arrangement. Our staff prides themselves to go the extra mile to all our guests and I'm glad to hear that you have had a great experience. We have also highlighted your compliments to Sufia and your kind endorsement of our service will encourage our associates to continue delivering exemplary experiences to our guests. We look forward to welcoming you back with us again soon for yet another wonderful experience. Warm regards, Tane Picken General Manager
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PRICE RANGE
$211 - $425 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel singapore, shangri la singapore
LOCATION
SingaporeSingaporeNassim / Orchard Road / Tanglin
NUMBER OF ROOMS
792
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Frequently Asked Questions about Shangri-La Hotel, Singapore
Which popular attractions are close to Shangri-La Hotel, Singapore?
Nearby attractions include Origin Bar (0.06 miles), MAD Museum of Art & Design (0.3 miles), and Buds By Shangri-La (0.1 miles).
What are some of the property amenities at Shangri-La Hotel, Singapore?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Hotel, Singapore?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Hotel, Singapore?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Hotel, Singapore?
Yes, valet parking is available to guests.
What are some restaurants close to Shangri-La Hotel, Singapore?
Conveniently located restaurants include Hua Ting Restaurant, Waterfall Ristorante Italiano, and Origin Grill.
Are there opportunities to exercise at Shangri-La Hotel, Singapore?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Shangri-La Hotel, Singapore have an airport shuttle?
Yes, Shangri-La Hotel, Singapore offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Hotel, Singapore?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Hotel, Singapore offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Hotel, Singapore?
The staff speaks multiple languages, including English, Chinese, Japanese, and Malay.