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Shangri-La Hotel, Singapore

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Shangri-La Hotel, Singapore
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4,210 Reviews from our TripAdvisor Community

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Showing 3,575: English reviews
Sydney, Australia
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed yesterday NEW

I've reviewed this hotel before and raved about how good it is, the service, the location and facilities. Well nothing has changed, service is excellent, wonderful facilities and great location. We keep coming back and will continue to do so.

Review collected in partnership with shangri-la.com

Helpful?
1 Thank david255060
Zürich, CH
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Huge lobby, quite some bling, a bit old style grandezza. Appealing and spacious room in dark wood. Service always professional but a bit impersonal. Nice surprise for our honeymoon upon arrival in the room. Hotel is well located for shopping at Orchard Road. Appreciated the proximity to the Botanic Gardens for my morning runs. As mentioned by other TA reviews... More 

Helpful?
1 Thank sigroba
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear sigroba, Thank you for taking the time to share this review with us, we strive to create memorable and engaging hotel experiences for our guests and appreciate your feedback which offers us the opportunity to continually enhance our hotel facilities and service standards. We hope that we will have an opportunity to welcome you back to the hotel again... More 

adelaide
Level Contributor
88 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

For many years we have stayed at the Mandarin Oriental in a club suite on our stopovers from Europe. We decided to make a change because the Marina Bay area has become so noisy with loud music concerts and the like, sometimes going on till the early hours. Not the hotel's fault I know, but we decided to try somewhere... More 

Helpful?
1 Thank Linda M
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Linda M, Thank you for sharing this review on TripAdvisor, we are glad to hear that you had an overall positive stay in the Valley Wing. We are happy to share that in our ongoing efforts to continually enhance our guests' experience, we are currently in the midst of a hotel rejuvenation to refresh our hotel facilities. We appreciate... More 

Kolkata,India
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

even though this hotel is damn expensive but it is all worth it-entrance-Grand, reception- Grand,Rooms-Grand,Housekeeping & service-Grand.. such is the detailed attention to their service that every time you are stepping in the hotel, at every corner you will find some staff ready to help you even the least of baggage..the best part was the food here-lot of options for... More 

Helpful?
1 Thank Dipak R
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Dipak R, We are glad to hear that you had an overall positive stay with us and that your son enjoyed the swimming pool. We appreciate your kind compliments about the hotel and look forward to welcoming you back again soon. Best regards, Reto Klauser Vice President and General Manager More 

Hong Kong, China
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

hotel is old but keep new, enviorment is very good, my hotel room is facing the new wing and the swimming pool very nice view, unfortunility I have no time to enjoy! hotel have lots of food and beverage outlet, nice high celing lobby, the challenge is hardly to get a taxi to go out some time when there is... More 

Helpful?
1 Thank kamhungperryy
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear kamhungperryy, Thank you for taking the time to share this review with us. We are glad to hear that you had an overall positive stay with us and appreciate your compliments about the hotel. We look forward to welcoming you back again soon. Best regards, Reto Klauser Vice President and General Manager More 

Moscow, Russia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Ok check in and out process, lobby is nice but rooms and elevators are quite dated. Feels like they haven't refurbished in the last 20 years. Would consider it again but probably not top choice in Singapore for this price range at all.

Helpful?
2 Thank Fralive3
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Fralive3, Thank you for taking the time to share this review with us. We strive to create memorable hotel experiences for each of our guests and have shared your comments with our team who continually seek to further improve our hotel facilities and amenities. We hope that will have a chance to welcome you back again during your next... More 

india
Level Contributor
80 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed at Shangri-La, Singapore because of my fantastic experience at Shangri-la Pudong East, Shanghai. But I was disappointed...... this hotel is very average in the room comfort, the rooms are small and very old interiors. Very basic rooms.....The staff at the check-in counter was inexperienced and did not converse well.

Helpful?
1 Thank armin1974
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear armin1974, Thank you for taking the time to share this review with us, we are committed to creating positive and memorable hotel experiences for each of our guests, and sincerely apologise that you found certain aspects of your stay to be less-than-satisfactory. Please be assured that we have shared your feedback with our team who continually strive to improve... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great week spent at the Shangri La. Amenities and service both exemplary, couldn't fault either. We especially want to acknowledge Vijay, who enhanced an already thoroughly enjoyable holiday. Location of the hotel is really convenient. We will certainly be back in the future.

Review collected in partnership with shangri-la.com

Helpful?
2 Thank Vanessa S
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Vanessa S, We are delighted that you had an overall positive stay and appreciate your kind compliments about Vijay which we have shared with him. Thank you for taking the time to share this positive review and we look forward to welcoming you back again soon. Best regards, Reto Klauser Vice President and General Manager More 

Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The Shangri La is a beautiful hotel to stay in. The rooms are large with all the added benefits of dressing table, mini bar, wardrobe area and many other inclusions. The rooms on the higher levels that overlook the pool and skyline add the feeling of opulence. If you are a member of the Golden Circle you can enjoy tea... More 

Helpful?
1 Thank Karen D
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Karen D, Thank you for the kind compliments about the hotel, we are delighted that you enjoyed our guest rooms and hotel amenities and look forward to welcoming you back again soon. Best regards, Reto Klauser Vice President and General Manager More 

San Francisco, California
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I've been to the Shangri-La several times in the past year. It's a fine hotel but not great and certainly not five star. It feels tired and the quality of service is not up to the standards of Shangri-La (try SL Paris for beauty and quality service--a place that even is able to please Parisians). Employees feel harried and stressed.... More 

Helpful?
1 Thank HreThrEverywhere
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear HreThrEverywhere, Thank you for taking the time to share this review with us which gives us the opportunity to further enhance our hotel facilities and service standards. We sincerely apologise that certain aspects of your stay fell short of expectations. Please be assured that we have shared your feedback with our team who continually strive to create seamless and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amid 15 acres of luxuriant gardens and greenery, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, which is home to numerous plant and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls.Inspired by nature, there is a daily Tai-Chi demonstration with a Tai-Chi master and Koi feeding ceremony by a Koi Master, in the Atrium of the new Garden Wing.A wide range of recreational facilities is available at the hotel, including the newly-opened CHI, The Spa at Shangri-La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. There is a 3-hole golf course for putting practice.The hotel houses several dining outlets for great culinary experiences. From classical Japanese kaiseki at Nadaman to international favourites at The Line and the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. A new dining concept, Waterfall Ristorante Italiano, offers Southern Italian cuisine focusing on handmade pastas and freshest seafood. Guests can also relax with high tea served at The Rose Veranda which features 164 varieties of TWG teas, sip a Cheongsam, Shangri-La's signature cocktail, in the Asian-inspired Lobby Court or savour premium wines amidst panoramic city views at BLU Bar.All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Traders Hotel, Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. A business centre with internet and meeting room facilities is available for the convenience of the business travellers as well. ... more   less 

Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Location: Singapore > Singapore
Price Range: $275 - $495 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 747
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Hotels.com, Booking.com, Hotwire, TripOnline SA, Travelocity, Agoda, Odigeo, Priceline, Expedia, Ctrip TA and Jetsetter so you can book your Shangri-La Hotel, Singapore reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#3 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#8 Luxury Hotel in Singapore
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