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Shangri-La Hotel, Singapore

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22 Orange Grove Rd Orchard Road, Singapore 258350 Singapore
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1849)
Room & Suite (512)
Videos (15)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Hotel, Singapore
Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 364 hotels in Singapore
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Be welcomed by Shangri-La Hotel's Singapore's Asian service from the heart, step into its striking lobby oasis and discover a world of luxurious indulgence. Nestled within 15 acres of tropical landscaped gardens, guests are warmly embraced by the hotel’s distinct service and smiles. A sanctuary in the heart of the city, this tropical hideaway provides a vibrant and diverse social scene, unparalleled culinary experiences and family facilities to indulge in the best of everything, or simply relax, unwind and let the world go by.
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Room & Suite (512)512
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Evening entertainment
Babysitting
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Kid-friendly buffet
Poolside bar
Children's playground
Indoor play area for children
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Laptop safe
On-demand movies
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Residential Neighborhood
Languages Spoken
Chinese, Japanese, Malay
Hotel links
Special Offer:Fun Family Playcation
6,753Reviews61Q+A100Room tips
Traveler rating
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Popular mentions
Wayfarer KC wrote a review Sep 24
Singapore, Singapore316 contributions99 helpful votes
After arriving in Changi Airport, I was pleasantly surprised when the 50-seater bus brought me (with 13 other passengers) to Shangri-La Hotel. Check-in was at a dedicated corner and pretty efficient. Each of us filled in a single-page form and waited for our turn to be checked in. The friendly staff explained the conditions of SHN and services provided (3 meals a day, change of linen once a week, change of towels 3 times a week, etc). My room was in the tower wing with a great view. The room had a big study table at the window, a huge king size bed, and big bath. The huge TV and many channels provided bulk of entertainment during the 14-night stay. Everything was immaculately clean. Every meal was well-prepared, tasty and nutritious. Breakfast had cut fruits and whole fruit like oranges, bananas and apples. Lunch and dinner included a sweet pastry to complement the main course. Meals (and other items like linen) were put on a stool placed outside our doors. My daily routine included two walks. Each session involved 200 laps from one end of the room to the other, and amounted to ~2.2km for each session or 4.4km a day. The hotel also provided suggested video programs (e.g. yoga, exercise, comedy, Ted talks) for us to do each day and on Saturdays, we get to chat with Hossan Leong live on Zoom! There were also recorded greetings from different staff every day! The only time I could get out of the room was for the nose swab test that is conducted in the hotel. Staff handling the test were friendly and safe distancing measures were strictly adhered to. The swab wasn't uncomfortable to me and felt a little itchy more than anything. Check-out was scheduled to space out the guests and was quick. We were informed of the check-out time via a letter on the last night. I was really happy to have the opportunity to stay in Shang for my SHN. They really try their best to make it an amazing experience for us, from the pastry treats to programs to meals.
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Date of stay: August 2020
Rooms
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TRAVEL_WIZARD wrote a review Sep 23
Singapore, Singapore2 contributions
I loved my first visit to the Shangri-La in Singapore. It was after I visited the Shangri-La on Sentosa that I decided I would like to try the one on the Orchard road. In the process of my move to Singapore, I stayed in the serviced hotel and that was fun because we could visit the swimming pool at the main hotel. The frog pool was a small outdoor water play-area the first time I visited but now it has evolved into the much bigger Splash Zone which has a pool, water-play pirate ship and more things to play around on. The staff who operate this area are lovely and my little brother made friends with them easily. This new area has brought in a new membership where you can visit splash zone whenever you want! When I did this we got $250 to spend for free and A reservation at the waterfall Italian restaurant. There are free slushies by the pool and they have just bought in a new burger stall that sells cheese and pork fries and 1/3 pound burgers that are insane. I very much enjoyed this trip.
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Date of stay: September 2020
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Ella wrote a review Sep 21
Singapore, Singapore1 contribution
My family and I had the greatest time celebrating our birthdays at the Shangri-La Orange grove. The hotel, facilities, decoration, and atmosphere was beautiful. Safe Distancing, safety, and health protocols were carefully monitored and followed. More than that, the service was impeccable. All our needs were anticipated and taken care of which made us feel so special, despite it being such a huge hotel. Mica, our Asst. Guest Relationship Manager, absolutely knocked it out of the park ensuring that we had all the necessary reservations and that everything was in order to make this the most stress-free, enjoyable, and memorable weekend! A few shoutouts to Noel, Benjie, and Raja who made us feel at home in the Valley Wing! Kudos to the Shangri-La team for making this a memorable staycation in such tough times.
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Date of stay: September 2020
Location
Service
Sleep Quality
Room Tip: Deluxe Suite facing the pool
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Response from SLS Team, Owner at Shangri-La Hotel, Singapore
Responded 6 days ago
Dear 547ellag, Thank you for taking the time to write such a lovely review to us, your words really brought a smile to all our faces. I'm glad you've enjoyed our signature Asian hospitality during your recent staycation with us at Shangri-La Hotel, Singapore. I am delighted to hear that you chose to stay with us at the Valley Wing and we're so happy to be able to be part of the special birthday occasion - hope you enjoyed the small surprise the staff has prepared. The Valley Wing epitomises lavish accommodation in Singapore and I'm glad to hear that our staff has gone above and beyond to ensure that your stay is comfortable and fuss-free. We hope you got to enjoy the many perks that Valley Wing guests get to enjoy such as free-flow champagne, afternoon tea, evening cocktails and canapes. Your kind compliments to the team will definitely motivate them to continue delivering exceptional guest experiences. We look forward to welcoming you back with us again soon, for yet another wonderful experience. Warm regards, Tane Picken General Manager
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wesleywaisiu wrote a review Sep 17
Singapore, Singapore2,051 contributions31 helpful votes
+1
The staycation with the young kids at Shangri-La is superb. The family package includes 100 dining coupon per day and play time at the bugs-indoor playground and the picnic box (with a lot of food inside) It’s also during school holiday, with some additional kids activity and dinosaur theme decoration at the lobby. The new water playground is also very good. The breakfast buffet is change to all-you-can-order. But it’s ok. Also arrange a birthday surprise for the kid and the decoration in room is nice with a cake and a hand written birthday card. We stayed at the corner room of at Garden Wing. The view of the swimming pool is great with a huge balcony. The room itself is also very clean and they I provide the sanitiser kits for the guest as well. Also have special amenity kit for young children. It’s the best resort in Singapore, and even better if you bring the children along.
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Date of stay: September 2020Trip type: Traveled with family
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Response from SLS Team, Owner at Shangri-La Hotel, Singapore
Responded 1 week ago
Dear wesleywaisiu, Thank you for taking the time to write such a lovely review to us, your words really brought a smile to all our faces. I'm glad you've enjoyed our signature Asian hospitality during your recent staycation with us at Shangri-La Hotel, Singapore over the school holidays. I am delighted to hear that you chose to stay with us during your little one's birthday and we're so happy to be able to be part of the special occasion - hope you enjoyed the small surprise the staff has prepared. The hotel also prides itself as a family friendly property with plenty to do for the little ones and I'm glad to hear the kids had such a great time at buds by Shangri-La and Splash Zone. Glad to hear that your room at the Garden Wing was comfortable and sported beautiful views of our freeform swimming pool. Our staff prides themselves to go the extra mile to all our guests and I'm glad to hear that you and your family have been well taken care of. Your kind compliments to the team will definitely motivate them to continue delivering exceptional guest experiences. We look forward to welcoming you back with us again soon, for yet another wonderful experience. Warm regards, Tane Picken General Manager
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Rahul A wrote a review Sep 14
Singapore, Singapore33 contributions20 helpful votes
I am truly amazed at the service levels for my SHN stay here, I am used to staying at such properties, but this was a SHN story, and I was expecting a barebones approach from the hotel. For S$2000 for 14 days stay, including perfectly acceptable meals, it is not easy for a hotel of this quality to even cover basic costs. To my complete and pleasant surprise, no corners were cut and no efforts spared to make the stay as comfortable as they possibly could. I was plain lucky to have been allotted this hotel for my SHN. Hats off to Shangri La, Singapore and to its outstanding team. You folks are thorough professionals. Thank you and you shall see me and my family again in better times. Cheers.
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Date of stay: September 2020
Value
Cleanliness
Service
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Response from SLS Team, Owner at Shangri-La Hotel, Singapore
Responded 1 week ago
Dear Rahul A, Thank you for taking the time to write such a lovely review to us, your words really brought a smile to all our faces. I'm glad you've enjoyed our signature Asian hospitality during your recent stay with us at Shangri-La Hotel, Singapore. I am delighted to hear that you had a wonderful time here during your stay and were very happy by our efforts to make sure that your stay is comfortable during these 14 days. Our staff prides themselves to go the extra mile to all our guests and I'm glad to hear that you and your family have been well taken care of. Your kind compliments to the team will definitely motivate them to continue delivering exceptional guest experiences. We look forward to welcoming you back with us again soon, for yet another wonderful experience. Warm regards, Tane Picken General Manager
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PRICE RANGE
$211 - $425 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel singapore, shangri la singapore
LOCATION
SingaporeSingaporeNassim / Orchard Road / Tanglin
NUMBER OF ROOMS
792
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Frequently Asked Questions about Shangri-La Hotel, Singapore
Which popular attractions are close to Shangri-La Hotel, Singapore?
Nearby attractions include Origin Bar (0.06 miles), Claymore Connect (0.2 miles), and MAD Museum of Art & Design (0.3 miles).
What are some of the property amenities at Shangri-La Hotel, Singapore?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Hotel, Singapore?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Hotel, Singapore?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Hotel, Singapore?
Yes, valet parking is available to guests.
What are some restaurants close to Shangri-La Hotel, Singapore?
Conveniently located restaurants include Waterfall Ristorante Italiano, Origin Grill, and The Line.
Are there opportunities to exercise at Shangri-La Hotel, Singapore?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Shangri-La Hotel, Singapore have an airport shuttle?
Yes, Shangri-La Hotel, Singapore offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Hotel, Singapore?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Hotel, Singapore offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Hotel, Singapore?
The staff speaks multiple languages, including Chinese, Japanese, and Malay.