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Shangri-La Hotel, Singapore

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Shangri-La Hotel, Singapore
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4,206 Reviews from our TripAdvisor Community

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Showing 3,571: English reviews
Hong Kong, China
Level Contributor
13 reviews
6 hotel reviews
5 of 5 stars Reviewed today NEW

hotel is old but keep new, enviorment is very good, my hotel room is facing the new wing and the swimming pool very nice view, unfortunility I have no time to enjoy! hotel have lots of food and beverage outlet, nice high celing lobby, the challenge is hardly to get a taxi to go out some time when there is... More 

Helpful?
Thank kamhungperryy
Moscow, Russia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Ok check in and out process, lobby is nice but rooms and elevators are quite dated. Feels like they haven't refurbished in the last 20 years. Would consider it again but probably not top choice in Singapore for this price range at all.

Helpful?
1 Thank Fralive3
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Fralive3, Thank you for taking the time to share this review with us. We strive to create memorable hotel experiences for each of our guests and have shared your comments with our team who continually seek to further improve our hotel facilities and amenities. We hope that will have a chance to welcome you back again during your next... More 

india
Level Contributor
80 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I stayed at Shangri-La, Singapore because of my fantastic experience at Shangri-la Pudong East, Shanghai. But I was disappointed...... this hotel is very average in the room comfort, the rooms are small and very old interiors. Very basic rooms.....The staff at the check-in counter was inexperienced and did not converse well.

Helpful?
Thank armin1974
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear armin1974, Thank you for taking the time to share this review with us, we are committed to creating positive and memorable hotel experiences for each of our guests, and sincerely apologise that you found certain aspects of your stay to be less-than-satisfactory. Please be assured that we have shared your feedback with our team who continually strive to improve... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great week spent at the Shangri La. Amenities and service both exemplary, couldn't fault either. We especially want to acknowledge Vijay, who enhanced an already thoroughly enjoyable holiday. Location of the hotel is really convenient. We will certainly be back in the future.

Review collected in partnership with shangri-la.com

Helpful?
2 Thank Vanessa S
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Vanessa S, We are delighted that you had an overall positive stay and appreciate your kind compliments about Vijay which we have shared with him. Thank you for taking the time to share this positive review and we look forward to welcoming you back again soon. Best regards, Reto Klauser Vice President and General Manager More 

Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The Shangri La is a beautiful hotel to stay in. The rooms are large with all the added benefits of dressing table, mini bar, wardrobe area and many other inclusions. The rooms on the higher levels that overlook the pool and skyline add the feeling of opulence. If you are a member of the Golden Circle you can enjoy tea... More 

Helpful?
1 Thank Karen D
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Karen D, Thank you for the kind compliments about the hotel, we are delighted that you enjoyed our guest rooms and hotel amenities and look forward to welcoming you back again soon. Best regards, Reto Klauser Vice President and General Manager More 

San Francisco, California
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I've been to the Shangri-La several times in the past year. It's a fine hotel but not great and certainly not five star. It feels tired and the quality of service is not up to the standards of Shangri-La (try SL Paris for beauty and quality service--a place that even is able to please Parisians). Employees feel harried and stressed.... More 

Helpful?
Thank HreThrEverywhere
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear HreThrEverywhere, Thank you for taking the time to share this review with us which gives us the opportunity to further enhance our hotel facilities and service standards. We sincerely apologise that certain aspects of your stay fell short of expectations. Please be assured that we have shared your feedback with our team who continually strive to create seamless and... More 

Malaysia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I would like to thank Aslam your front desk staff as very friendly and helpful, Rina from reception always smile and provide me excellent service, not forget Mei Ling, Li Ying and Yan Ru from housekeeping who really helpful and very efficient towards my stay as i travelling with my kids. Thank you for the early check in and connecting... More 

Helpful?
2 Thank _tizqan
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear y _tizqan, We are happy to hear that you enjoyed your stay with us and thank you for your compliments about our associates, your kind comments have been shared with our team. We appreciate your time in sharing this positive review and look forward to welcoming you back again soon. Best regards, Reto Klauser Vice President and General Manager More 

bangalore ,india
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We happened to be staying at the Shangrila apartments so had free access to Shangrila hotel facilities and had breakfast here everyday at line restaurant. The breakfast buffet was impressive. Lots of different counters serving a variety of foods. Great pastries and the best croissants I have ever had !! The staff was highly efficient but seemed aloof possibly due... More 

Helpful?
1 Thank anu c
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear anu c, Thank you for taking the time to share this review with us, we are glad to hear that you had an overall positive stay. We strive to create memorable experiences for our guests and apologise that you felt the service could have been more engaging, your feedback has been shared with our team who continually seek to... More 

London, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the shangrila apartments for three nights with my son, daughter in law and baby granddaughter (9 months). Three bedrooms, three bathrooms, kitchen lounge and diner were beautifully clean and excellent when travelling with a baby. Apartments have own swimming pool and baby pool which was always quiet. We could still use the hotel facilities if we wished though.... More 

Helpful?
2 Thank Graham M
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Graham M, We are glad to hear that you and your family enjoyed your stay in the Shangri-La apartments. We appreciate your time in sharing this review and look forward to welcoming you back again soon. Best regards, Reto Klauser Vice President and General Manager More 

Jakarta, Indonesia
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

when i attended an International event in Singapore, i forgot to book my hotel upon my arrival. so no wonder, almost all the hotels were already fully booked and Shangri-la Valley Wing was my only possible option. FYI, Shangri-la Valley Wing was the place where also where Barack Obama (and various other heads of state as well as celebrities) stayed... More 

Helpful?
1 Thank resibarani
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear resibarani We appreciate your time taken to review your stay on TripAdvisor and are glad that you found your stay at the Valley Wing enjoyable. We hope to welcome you back again soon when you next visit Singapore. Best regards, Reto Klauser Vice President and General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amid 15 acres of luxuriant gardens and greenery, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, which is home to numerous plant and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls.Inspired by nature, there is a daily Tai-Chi demonstration with a Tai-Chi master and Koi feeding ceremony by a Koi Master, in the Atrium of the new Garden Wing.A wide range of recreational facilities is available at the hotel, including the newly-opened CHI, The Spa at Shangri-La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. There is a 3-hole golf course for putting practice.The hotel houses several dining outlets for great culinary experiences. From classical Japanese kaiseki at Nadaman to international favourites at The Line and the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. A new dining concept, Waterfall Ristorante Italiano, offers Southern Italian cuisine focusing on handmade pastas and freshest seafood. Guests can also relax with high tea served at The Rose Veranda which features 164 varieties of TWG teas, sip a Cheongsam, Shangri-La's signature cocktail, in the Asian-inspired Lobby Court or savour premium wines amidst panoramic city views at BLU Bar.All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Traders Hotel, Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. A business centre with internet and meeting room facilities is available for the convenience of the business travellers as well. ... more   less 

Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Location: Singapore > Singapore
Price Range: $274 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 747
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Hotels.com, Booking.com, Expedia, TripOnline SA, Hotwire, Travelocity, Agoda, Ctrip TA, Odigeo, Priceline and Jetsetter so you can book your Shangri-La Hotel, Singapore reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
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