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JEN Singapore Tanglin by Shangri-La

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1A Cuscaden Road Hotel Jen Tanglin Singapore, Singapore 249716 Singapore
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1037)
360
Panoramas (59)
Room & Suite (589)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JEN Singapore Tanglin by Shangri-La
Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#124 of 368 hotels in Singapore
Location
Cleanliness
Service
Value
Create memories around the hotel, steps away from the greenery at Botanic Gardens and the quaint enclave at Tanglin. Shangri-La Cares - Your Well-being In Our Care Our commitment to creating a comfortable and safe environment so you can cherish the moments that truly matter. Learn more about our health and safety commitment.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Karaoke
Children's television networks
Parking garage
Wifi
Pool / beach towels
Swimming pool toys
Outdoor pool
Saltwater pool
Yoga room
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Vending machine
Poolside bar
Kids pool
Highchairs available
Strollers
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Shops
Sun deck
Sun loungers / beach chairs
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Kitchenware
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
City View
Languages Spoken
English, Chinese, Burmese, Filipino and 4 more
1,481Reviews70Q+A100Room tips
Traveler rating
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Time of year
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Popular mentions
M.Adam wrote a review Feb 2021
1 contribution
I was housed in Jen Hotel for my SHN. I was experiencing anxiety and stress due to personal reasons and was unsure of the process involved. Duty Manager Joy approached me and talked to me explaining everything that I needed to know. She ensured that I was comfortable during my stay here and helped me with the necessary information to get in touch with the authorities. She also made sure that my requests were met and had always been concerned about my well being and comfort. She has great people skills and extremely helpful, Joy is definitely an asset to the organization.
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Date of stay: February 2021
Location
Service
Sleep Quality
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Editor Skeptic Media Travel reviews wrote a review Feb 2021
21 contributions18 helpful votes
Have updated my review as a good measure of a company is its ability to correct its issues. The chef , ( Chef James) has provided a good menu and coped with the challenges faced in a covid lock down, he has dealt with personally and provided great feedback to accommodate all dietary requirements and I believe is the ONE person in the hotel who has gone above and beyond. The rooms are a good size with decent facility's however the rooms are in desperate need of a proper clean, housekeeping has let the team down. Both rooms I've been in are dusty and dirty, food remnants from the previous occupants and human hair and other deposits, the basics such as wiping cup marks from surfaces and cleaning air-conditioning outlet filters are all lacking. The first room I was assigned had a serious electric fault which I felt was unsafe and took reception half a day to manage to move me to a safe room, not ideal when you've just stepped off a long haul flight combined with the fact the room clearly had not been cleaned, there was writing on the dirt. There is no excuse for this!! I asked reception and the manager to rectify these issues or at least attend to some of the problems as I believe everyone has a chance, the first day of arrival took over half a day for someone to address the dangerously buzzing and sparking lamp and unclean room, prior to them assigning a new room which was still dirty. It's such a shame, the rooms require a good clean and all facilities checked for working and safety. The rooms are a adequate size as well as facilities, just let down by the upkeep of the place. It has the potential to achieve a much higher rating just deep clean the rooms.
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Date of stay: January 2021
Location
Cleanliness
Service
Trip type: Traveled on business
Room Tip: Make sure it's cleaned properly
See more room tips
1 Helpful vote
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Grace wrote a review Jan 2021
1 contribution1 helpful vote
My husband served his 14-day SHN at Jen Singapore Tanglin by Shangri-La. It was a nice, decent, cozy room. The staff (Ms. Bavani & the rest of the team) were kind, helpful and friendly. It was his birthday on one of the days during quarantine. They were thoughtful enough to offer him a little cake, card, and a YouTube birthday msg. They also passed him a poem that I had written for him, as a surprise. The 3 meals offered each day were pleasant and satisfying. Overall, it was a comfortable stay.
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Date of stay: January 2021Trip type: Traveled solo
1 Helpful vote
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Response from Communications HJTS, General Manager at JEN Singapore Tanglin by Shangri-La
Responded 4 weeks ago
Dear GraceValentineGagnon, Thank you for your time leaving us a review for your husband following his recent stay with us. The team knows It is not easy to stay indoors for 2 weeks. As such we are delighted to hear that he enjoyed the things we have prepared to engage from daily handwritten notes, the birthday treat that comes with a card and video message as well as curated balanced meals. We sincerely hope to be able to welcome you and your husband, in the near future. Best regards Vathsala Subramaniam, General Manager
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Sofyan M wrote a review Jan 2021
Singapore, Singapore5 contributions5 helpful votes
Staff seems to be "non-hotel" trained. Very poor response & service, especially since from SHANGRI-LA Group of Company. Disappointing & surprising since this is my first time staying in a Shangri-la related property.
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Review collected in partnership with this hotel
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
1 Helpful vote
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Karislmy wrote a review Jan 2021
1 contribution1 helpful vote
I wish to thank the management and staff of Jen, provided good services and meals during my 2 weeks SHN after returning from UK. They were very helpful and accommodating. I am very grateful that I was allocated to Jen, I had a pleasant stay.
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Review collected in partnership with this hotel
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Share
Response from Communications HJTS, General Manager at JEN Singapore Tanglin by Shangri-La
Responded 4 weeks ago
Dear Karis, We appreciate you taking the time to do a review following your recent stay. The team is pleased to hear to have made your stay pleasant. It is definitely heartwarming for us to join you in the satisfaction of having successfully completed this challenge of staying indoors for 2 weeks. We sincerely hope to welcome you back, under different circumstances, in the near future. Best regards Vathsala Subramaniam, General Manager
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Previous
PRICE RANGE
$135 - $212 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
traders hotel singapore, singapore traders hotel, traders singapore
FORMERLY KNOWN AS
Hotel Jen Tanglin Singapore by Shangri-La
LOCATION
SingaporeSingaporeOrchard / Central Area/City Area
NUMBER OF ROOMS
565
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Frequently Asked Questions about JEN Singapore Tanglin by Shangri-La
Which popular attractions are close to JEN Singapore Tanglin by Shangri-La?
Nearby attractions include Tanglin Mall Bazaar (0.06 miles), Tanglin Shopping Centre (0.2 miles), and MAD Museum of Art & Design (0.2 miles).
What are some of the property amenities at JEN Singapore Tanglin by Shangri-La?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JEN Singapore Tanglin by Shangri-La?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JEN Singapore Tanglin by Shangri-La?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JEN Singapore Tanglin by Shangri-La?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to JEN Singapore Tanglin by Shangri-La?
Conveniently located restaurants include Yan Ting, Manhattan, and Tea Lounge at Regent Singapore.
Are there opportunities to exercise at JEN Singapore Tanglin by Shangri-La?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does JEN Singapore Tanglin by Shangri-La have an airport shuttle?
Yes, JEN Singapore Tanglin by Shangri-La offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JEN Singapore Tanglin by Shangri-La?
Yes, dry cleaning and laundry service are offered to guests.
Does JEN Singapore Tanglin by Shangri-La offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JEN Singapore Tanglin by Shangri-La?
The staff speaks multiple languages, including English, Chinese, Japanese, Indonesian, Malay, Filipino, and Tamil.