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Hotel Jen Tanglin Singapore

#38 of 305 Hotels in Singapore
Certificate of Excellence
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Hotel Jen Tanglin Singapore
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290 Reviews from our TripAdvisor Community

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Showing 260: English reviews
Singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We booked ourselves for a 2 night stay over a weekend for a birthday celebration on the Lavender Spa Staycation package. The package was a good deal, providing a free facial for two and a room filled with lavender goodness. Considering that the hotel is located in Orchard, we thought the price was reasonable. Hits: - Club lounge was cosy... More 

Helpful?
Thank Matzhuang
Sydney, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We are just finishing up our stay of 5 nights. We have been impressed with the friendly atmosphere, the efficient service and the options available. Our room is a Superior King and the bed is extremely comfortable. The bathroom is quite small. - only room for one at a time, however with all the necessities. The hotel itself is very... More 

Helpful?
Thank Roslyn E
Yangon, Myanmar
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Yes, without a doubt, concept and decor is unique and location is awesome, just attached to Tanglin Mall and within walking distance to Orchard Road. But like what others have written, as i quote, "with lousy hospitality service"! They really have to re-train the whole team. Upon my arrival, checking in was a challenge as in my booking I had... More 

Helpful?
Thank WDKhin
HJTSGM, General Manager at Hotel Jen Tanglin Singapore, responded to this review

Dear WDKhin, It is very unfortunate to learn your recent experience with us has been disappointing and we failed you. I extend my sincere regrets and apology but I want very much is to be able to reach out to you directly to address this; as such I would be obliged if you contact me at vathsala.subramaniam@hoteljen.com. I look forward... More 

Hong Kong, China
1 review
3 of 5 stars Reviewed 5 days ago NEW

I have been this hotel when it was called Trader and must say the newly decorated rooms and facilities are really upgrading the hotel and give me reason to come back. The size of the room cannot be changed, but the deco are more modern and young. The hotel has a lot of tour tourists, I am the jade member... More 

Helpful?
Thank artpagehk
HJTSGM, General Manager at Hotel Jen Tanglin Singapore, responded to this review

Dear Artpagehk, Thank you for returning to us post our rebranding from Traders to Hotel Jen. My team and I value your positive and encouraging notes on the new look and feel of Hotel Jen and at the same time appreciate your highlighting the inadequacies at check-in and breakfast for which we sincerely regret and apologize. These will be fixed... More 

Singapore
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

Bad service at front desk. Staff didn't bother to explain our entitlements as we booked a suite. Breakfast service sucks. Normal variety but stopped topping up food at 1000hrs, which is 1hr before breakfast service ends. Staff were rude, not well trained at all. Poor food quality, overall very bad experience. WON'T be back again. Not recommended for any travelers,... More 

Helpful?
Thank winnie_yeow
HJTSGM, General Manager at Hotel Jen Tanglin Singapore, responded to this review

Dear Winnie_yeow, I apologize for what should have been an experience to cherish for you; ended in multiple disappointments due to our shortcomings during your stay with us. I am very disappointed that we fell short in our commitment and service delivery but would like to stress that your feedback has been seriously addressed. Sadly, I am not able to... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

We stayed here for just one night. Its a nice comfortable hotel with modern rooms. Its quite close to orchard road too. There are many nice pubs and restaurants closeby. Its a good choice to make instead of spending an extra buck staying on similar category hotel on orchard road.

Helpful?
Thank Vinay J
HJTSGM, General Manager at Hotel Jen Tanglin Singapore, responded to this review

Dear Vinay J, Thank you for the lovely review of Hotel Jen Tanglin Singapore. It is wonderful that you have enjoyed the stay especially the room and convenient location of the hotel being near the famous Orchard Road, pubs and restaurants. We look forward to your return visit as we continuously provide quality experiences for our guests. Best regards, Vathsala... More 

Singapore, Singapore
2 reviews
2 of 5 stars Reviewed 1 week ago

Stayed at hotel jen on a weekend. Opted for club access which was supposed to consist of brunch on a weekend. The brunch, however, consists of food leftover from the breakfast. Feel cheated as this is totally different from what was indicated on the hotel website. Buffet breakfast was disappointing. Gravy of food such as laksa and prata tastes weird... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank F M
HJTSGM, General Manager at Hotel Jen Tanglin Singapore, responded to this review

Dear F M, Thank you for taking time to share your thoughts about Hotel Jen Tanglin Singapore. We are sorry for the shortfall in dining experience you have met during your time with us. Your feedback about the brunch selection has been duly noted as it not our usual standard to present leftover food from breakfast. This matter will be... More 

Singapore, Singapore
Level Contributor
65 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Booked a Superior king bedded room for a night over the weekend to have a nice and short respite with hubby. Hotel had undergo refurbishment and the room is rather new but well maintained. Sheets and towels are clean and room is rather cosy and comfy. Only problem we had was the taps in the bathroom are rather eccentric. For... More 

Helpful?
Thank medgor
HJTSGM, General Manager at Hotel Jen Tanglin Singapore, responded to this review

Dear Medgor, It is wonderful to hear that you enjoyed a weekend staycation with us! Following our refurbishment, we are pleased to hear that the room and amenities were satisfactory except for the eccentric tap in the toilet. We have noted on your comment and will look into the matter. We are glad that in-room dining experience and breakfast buffet... More 

Western Australia, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Room not big enough to swing a cat, the bathroom not big enough to swing a rat. Bump my head on shower screen door in front of toilet every time i leaned forward to wipe my bum.. had to line up fifteen minutes for breakfast on weekend...fridge doesnt work only keeped drinks at room temp, but that seems to be... More 

Helpful?
2 Thank Robfromfreo
HJTSGM, General Manager at Hotel Jen Tanglin Singapore, responded to this review

Dear RobfromFreo, Thank you for staying at Hotel Jen Tanglin Singapore and taking time to share the experience. We are sorry to hear that the toilet’s configuration and long wait at J65 has caused inconvenience for you during your stay with us. Please be assured that manpower has been looked into to better manage the peak hour crowd at J65... More 

Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the Hotel Jen Tanglin for two nights in Spring 2016 and will return in August! This was my first trip to Singapore and the hotel Jen Tanglin was absolutely amazing. It must have been recently renovated and the location is within walking distance to Orchard Road. We used the Suite Deal and stayed in an executive suite with... More 

Helpful?
Thank arstrobelt
HJTSGM, General Manager at Hotel Jen Tanglin Singapore, responded to this review

Dear Arstrobelt, Thank you for your support to Hotel Jen Tanglin Singapore, it is a delight to hear of your return visit in August. We are pleased to be part of your amazing experience in our lovely garden city. Being conveniently located near the famous Orchard Road has certainly brought joy to many guests. We glad your family and you... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Shuttle Bus Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Hotel Jen Tanglin Singapore delivers quality, comfort and value to travellers who appreciate the important things done well; stylish and comfortable rooms, enthusiastic and upbeat staff, easy efficiency and simple pleasures delivered fuss free. An energizing new hotel that offers "local experience" and cultural insights through an "in the know" team. Hotel Jen Tanglin has undergone a major renovation. All guest rooms, suites and the bright, 24 hour accessible Club Lounge are completely refurbished and open. The rooms and Club Lounge are designed in a new and contemporary style, with a very unique and distinct feel to it. Each room is equipped with an individual WiFi access point, we offer fast and free wireless internet access across the property. Multiple USB and universal plugs have been added to the rooms for the guest's convenience. Bathrooms have spacious walk-in showers and a powerful hair-dryer, along with the premium amenities on offer. The ground floor reception and main restaurant area are partially under renovation. The new lobby will open on 2 November, followed by a new restaurant and Jen's Kitchen To-Go concept on 2 December. By the end of November all works will have resumed. The hotel is currently in the final stages of fitting out the public areas and there are no noisy works happening any more. The large pool and sundeck, with the attached restaurant Ah Hoi's, a dining institution in Singapore serving authentic local food in a casual setting, are operating as usual. Hotel Jen Tanglin Singapore is conveniently located on the Orchard Road shopping district. We are within walking distance from the serene Botanic Gardens, a UNESCO world heritage site. The hotel is connected to Tanglin Mall, where shops, cafes, restaurants and supermarkets are easily within reach. Camden Medical as well as Gleneagles Hospital are within 3-minute walking distance. A free shuttle service is provided to Orchard Road, as well as weekday morning shuttle services to the Central Business District. We are looking forward to welcome you to Hotel Jen Tanglin and make sure you have a memorable visit in Singapore. ... more   less 

Additional Information about Hotel Jen Tanglin Singapore

Address: 1A Cuscaden Road, Singapore 249716, Singapore (Formerly Traders Hotel Singapore)
Location: Singapore > Singapore
Price Range: $162 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Tanglin Singapore 4*
Number of rooms: 565
Reservation Options:
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Also Known As:
Traders Hotel Singapore
Singapore Traders Hotel
Traders Singapore
Hotel Jen Tanglin Singapore
Hotel Style:
#23 Spa Hotel in Singapore
#38 Luxury Hotel in Singapore
#42 Romantic Hotel in Singapore
#63 Family Hotel in Singapore
#65 Business Hotel in Singapore
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