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Grand Copthorne Waterfront Hotel

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Grand Copthorne Waterfront Hotel
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1,987 Reviews from our TripAdvisor Community

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Showing 1,741: English reviews
Vienna, Austria
Reviewed May 15, 2014

after the cold check in I checked in my room and the air-condition was so noisy that I refused the first room ... the second room was acceptable, but small, toilet in the bath room - a five star hotel? Room was noisy, window system a problem ... the room not clean as it should be ... the breakfast area...

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Helpful?
1Thank Manfred S
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review

Dear Manfred S, Thank you for the review of our hotel. We are sorry to hear that our facilities were dissatisfactory. We have noted your comments and are always striving to improve our facilities. We would like to invite you to write in to us at enquiry.gcw@millenniumhotels.com so that we can work together to restore your faith in us.

Singapore, Singapore
Reviewed May 15, 2014

Stayed in Grand Copthorne Waterfront for 1night, very old hotel with unfriendly staff, the bellboy did nothing to help me when I arrive in taxi...the reception, a malay lady was very very rude, told me to hold on while she just continue typing when I check in...stayed in a room facing the marina bay, the room looks very empty with...

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Helpful?
1Thank Dae89
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review

Dear Kelele_10, Thank you for the review of our hotel. We apologise for not meeting your expectations and have noted your comments. Please be assured that we are doing our utmost to improve our service quality and facilities. We would like to invite you to write in to us at enquiry.gcw@millenniumhotels.com so that we can work together to restore your...

Kuala Lumpur, Malaysia
Reviewed May 14, 2014

The hotel location is good, room is spacious in Singapore standard. Checking process was a quick one and the hotel staff are quite helpful. The hotel environment doesn't appeal to me, however, it is personal taste and preferences. If you looking for a nice and central place for your trip, this might be the hotel you are looking for. But...

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Helpful?
Thank Necromaniacide
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review

Dear Necromaniacide, Thank you for the review of our hotel. We are happy that our location, room and service quality were appropriate for you. We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.

Phuket, Thailand
Reviewed May 14, 2014

We stayed 2 nights in Executive suit, with access to the club lounge.The room itself was ok. The cleaning was not. If you suffer from dust allergy, stay away! Like to have the details, message me. As compensation, after our complaint, we got a fruit basket... A room service tray, was standing on a table in front of the elevators...

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Helpful?
Thank richme1234
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review

Dear richme1234, Thank you for the review of our hotel. We have taken note of your feedback. We are constantly striving to improve our service quality and facilities. We would like to invite you to write in to us at enquiry.gcw@millenniumhotels.com so that we can work together to restore your faith in us.

Montegrotto Terme, Italy
Reviewed May 13, 2014 via mobile

Rooms are big, and have excellent view on river and marina bay area. The hotel is not to big and not to small with all the things a business hotel should have. Very modern spa and excellent beauty salon with good and efficient staff. Breakfast is good too. The hotel is 15min walking distance from Clarke Quay and if you...

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Helpful?
Thank Manuelitto2000
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review

Dear Manuelitto2000, Thank you for the review of our hotel. We are happy that you enjoyed the accommodation, the beauty and wellness facilities and the buffet breakfast. We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.

Reviewed May 13, 2014

I recently was in Singapore to meet some friends and family for 2 days. I checked into the GCW and was nearly turned off the room from the get go. Firstly the air conditioning did not function as required. I basically was sitting in a hot room for a few hours until the air conditioning cooled the room. Secondly ,...

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Helpful?
Thank Narentheran K
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review

Dear Narentheran K, Thank you for the feedback of our hotel. We are sorry to know that you did not enjoy your stay and have noted your comments. We will do our utmost to improve our service quality and facilities. We would like to invite you to write in to us at enquiry.gcw@millenniumhotels.com so that we can work together to...

Kuala Lumpur, Malaysia
Reviewed May 11, 2014

We stayed for a night for wedding reception in this hotel. Rooms were clean and bathrooms were awesome. We were given a food basket upon our arrival. Breakfast was delicious and awesome. The only thing that we were unhappy about was the wifi access. It was chargeable and not provided FOC for hotel guest despite being a 4-star hotel.

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Helpful?
Thank SY_C7
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review

Dear SY_C7, Thank you for the favourable review of our hotel. We are happy that you enjoyed the accommodation and the buffet breakfast. We have noted your feedback on the WiFi access. We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.

Bali, Indonesia
Reviewed May 4, 2014 via mobile

we stayed for 2 nights while on business. Our room had a great view and a wonderful bed. However very few TV channels, food prices were way overpriced and the quality was the worst I have ever had in a 5 star. The jacuzzi was cold and left me grumpy. The lack of internet speed was disgraceful! I wouldnt stay...

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Helpful?
Thank teddy702
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review

Dear teddy702, Thank you for the review of our hotel. We are continuously working towards improving our facilities and service. We have noted your feedback on the television entertainment, the food pricing strategy, the Jacuzzi and the internet speed. We would like to invite you to write in to us at enquiry.gcw@millenniumhotels.com so that we can work together to restore...

Kingston upon Hull
Reviewed May 3, 2014

We had a great room allocated to us with an update as it was our 50th Anniversary, it is a very busy hotel on the waterfront in Singapore so after dinner in the Hotel we went for a walk along the waterfront which was bussing with people walking and eating out at restaurants which looked onto the river. The breakfasts...

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Helpful?
Thank 873Patricia222
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review

Dear 873Patricia22, Thank you for the review of our hotel. We are happy that you liked the room and thank you for choosing to spend your 50th anniversary with us. We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.

Singapore, Singapore
Reviewed April 28, 2014

Stayed here for 1 weekend with my family of 2 Adults 2 children (6 and 4). Chose to stay here as we booked a discounted stay using a birthday voucher for my wife. Rooms: We booked a 2 bedded room, got assigned a single bed room. This was eventually rectified. The rooms were ok. Some of their rooms have bathtubs...

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Helpful?
Thank SingaporeMartin
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review

Dear SingaporeMartin, Thank you for taking the time and effort to write this review. We will do our utmost to improve our service quality and facilities. We would like to invite you to write in to us at enquiry.gcw@millenniumhotels.com so that we can work together to restore your faith in us.

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Staying in The Quays

Neighborhood Profile
The Quays
From Marina Bay, a walk along Singapore River will take you through the three Quays of the city, each offering a very different atmosphere. Boat Quay features historical sites and a buzzing riverfront vibe. Clarke Quay caters to the party crowd, while Robertson Quay appeals to the leisurely wanderer. Weekends at Robertson Quay and Martin Road also give a peek into the lives of expats in Singapore, as the riverfront teems with joggers, dog walkers, and those getting their caffeine fix over brunch or enjoying a burger and a beer. No matter what you’re up for, the three Quays have something to keep you happy, day or night.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Grand Copthorne Waterfront Hotel

Address: 392 Havelock Road, Singapore 169663, Singapore
Location: Singapore > Singapore > The Quays
Price Range: $133 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Copthorne Waterfront Hotel 4.5*
Number of rooms: 550
Reservation Options:
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Also Known As:
Hotel Grand Copthorne Waterfront
Grand Copthorne Waterfront Hotel Singapore
Hotel Style:
#32 Spa Hotel in Singapore
#72 Romantic Hotel in Singapore
#81 Luxury Hotel in Singapore
#81 Business Hotel in Singapore
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Questions & Answers

Here's what travelers have asked, with answers from Grand Copthorne Waterfront Hotel staff and other travelers.
25 questions
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Brisbane, Australia

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Questions? Get answers from Grand Copthorne Waterfront Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Just state what you need and the staff will do their best to find one for you”
 of 5 bubbles , 2 days ago | Read review
“Rooms facing the river bank.”
 of 5 bubbles VisvakumarG, 4 days ago | Read review
“rooms on or above the 15th floor facing the river / sea have a much better view than those which face the rest of the city”
 of 5 bubbles JeffreyBlum, 1 week ago | Read review
“quiet room wiht small toilet and bathroom”
 of 5 bubbles SCCT6671, 1 week ago | Read review
“We had a view to the river. It's rather nice. I'll include the picture.”
 of 5 bubbles pariroo, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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