We arrived late (8:30pm) and did not feel as though the staff was interested in giving good service. We never received our arrival Singapore Sling cocktail. Was told all property restaurants were fully booked for dinner that night. When we pressed for just a seat at the bar and snacks we were then told we could have a 9pm reservation. The restaurant called our room at 9:10 and we were told that kitchen was closing at 9:15 (kitchen hours posted online showed 9:45 closing). We rushed down to find an almost empty restaurant and a lot of staff looking as though they wanted to go home. Very uninspired service. Food was good. Not a great start to a 2 night stay but room amenities and breakfast were very good. For a smallish 5 star hotel they need to do a better job on guest recognition by name. We had zero guest name recognition. Hotel did not appear to be full.…
Fabulous from check in to check out. The hotel is exquisite, pure luxury. We had 2 suites and both were beautifully decorated with every little thing thought about. Our butler (Andrew) was so helpful with assisting us with bookings for Tiffins and afternoon tea - both of which were booked up but the hotel managed to fit us in. Breakfast was excellent - a lovely setting and very wide selection. Service from everyone we came into contact with was outstanding. We will definitely stay in other Raffles hotels when travelling - we have been spoilt by our Raffles experience and our expectations of service has been taken to a whole new level!
My wife and I had a wonderful Christmas at Raffles Hotel, Singapore. The staff went above and beyond to ensure all our needs were met. We also received Christmas gifts which were a lovely surprise. Our suite was immaculate. When our room safe failed to operate a phone call resulted in our butler arriving within minutes with a technician who quickly resolved the issue. When my wife needed a difficult prescription filling on a public holiday the concierge took over and scoured local pharmacies over a 2 hour period to get what she needed without us needing to leave the room. The food was delightful. The recent refurbishment to the hotel has been done very tastefully retaining the character and charm of the hotel. The in-suite automation (using tablet computers) controlling the lights, curtains and TV is a marvellous update for the suites. This also provides other functions such as requesting a call from the butler service. Overall, our stay was exceptional and will be remembered for a long time.…
An atmospheric experience. Great facilities with excellent staff in a very good location. Our suite was a great size. It included a parlour and with a large slipper bath. Extremely comfortable stay from which to enjoy the highlights of Singapore
Excellent visit to Raffles Long Bar for Singapore slings. Great atmosphere. Must mention Harpret the Sikh doorman he was a wonderful help , we arrived in torrential rain and he got us into the hotel dry with a brolly and then took a lot of trouble to get us a taxi as it was Chinese new year bank holiday and none were around so he booked one on his phone on Grab app and made sure it came thank you !
There just aren’t the expletives to wholly justify just how outstandingly wonderful Raffles Hotel, Singapore absolutely is. We just didn’t want to leave. What a brilliant experience. It should be on everyone’s bucket list. We were there to celebrate our Wedding Anniversary and were treated like royalty. Complimentary flowers, cake, chocolates, champagne, gifts etc
A city stopover and I cannot fault the hotel; environment, staff, food, service and care taken with each guest. From The moment we arrived, we knew we were staying somewhere special. At the same time, the air of the place was of refined calmness. Everything took place quietly and efficiently. You were not made to feel under pressure. You were always made to feel welcome.
I visited in long bar recently .hotel is so beautiful and long bar has superb Singapore sling .i really feel nice to drink my first Singapore sling there . Staff provide me great service .I will give this hotel as five star rating because of nice staff especially Harpreet .he helped me to book taxi and 1 more thing he always smile .great staff great service I will come back again.thank you Raffles hotel.
a Visit to The Long Bar had been on our "bucket list" for quite some time, it was worth the wait , notwithstanding the Covid pandemic adding to the wait. Wonderful ambience, Ella Fitzgerald classic Jazz numbers playing softly, affable people from all over the world. Excellent Staff. Throwing peanut shells onto the floor , as is customary , was difficult at first, but we soon got into the swing of things ! A memorable visit indeed.
Nostalgic hotel. Very beautiful- rooms superbly appointed. Staff attentive. A must for those who wish to splash out on an indulgent treat. Loved the Tiffin Room, with a great breakfast. Evening curry at this venue also superb. A little disappointed with afternoon tea as table time limited to one & a half hours & not cheap, not nearly enough time to eat all the treats.