Positive: > Room is large, cleaned and view was great > Bathroom is spacious, and shower was powerful Areas for improvements; > Balcony area looks dated, not inviting. Would be good if you can put some plants/chairs/or refurbish it > Was hoping for some Le Labo toiletries when we first checked in as we saw that on other reviews. We had to ask the butler if it's available and thankfully he brought us some. > Welcome drink - we saw this only on the second day on a letter that was slipped into our room. We wished this could have been made known right when we checked-in. We end up didn't going for the welcome drink.
North tower is so old, I gets noisy when the neighbourinf room has a shower. Worse still, i had a faulty safe which was just stupidly handled. The guy came and just dropped a replacement safe on the floor and the security had no idea what to do with it except to remove it. Was shocked how badly trained the staff are
We had a wonderful 7 days stay at this hotel. The rooms are quite big and nicely decorated with comfortable beds. The location is very convenient, a metro station (City Hall) is just „in-House“ and many sight-seeing spots are within walking distance (e.g. Merlion, Marina Bay Sands etc.). The Club lounge of the Fairmont is worth the money, great food and drinks and very nice staff. We will certainly stay again at the Fairmont when coming to Singapore.
Excellent service during check in. Nice view, clean and comfortable for the room. Good experience at Fairmont Gold Lounge, nice food, nice drink and good service provided by all staff during dinner and breakfast. Fairmont Hotel conveniently located @heart of the city. 👍👍👍
We really enjoyed our stay at this hotel. Speedy check in. Upgraded us to a new room which was so beautiful. Fantasy views. Loved the water tap instead of plastic bottles. Bathroom was luxurious. Lots of choice at breakfast (but the coffee needs improvement) Perfect location right next door to Raffles. Pool was really nice with bar service. Stayed previously at Marina bay but prefer The Fairmont. Will definitely return when next in the area.
The staff are so helpful, arranging tickets for the zoo, gardens by the bay & a booking for lunch at Skai restaurant. Our room was very spacious, large bathroom, the shower had excellent water pressure, lighted make up mirror. King size bed, work station, great balcony with a lovely view. Housekeeping services where very efficient.
Everything was smooth, and we received very efficient service. I would recommend this hotel mainly for business travel. This time I stayed with my family, and it was okay because it was a short stay. The rooms with bay views are outstanding, highly recommended. Definetely, the best view you can get.
We had a fantastic 5 nights at the Fairmont. Stayed in the renovated deluxe rooms in the South Tower with fantastic views of the Marina. All staff are wonderful, very friendly and extremely helpful. I think the location is the best in Singapore. Attached to the Raffles City Mall and MTR. Breakfast at Prego was plentiful and delicious. The gym is very well equipped and my sons loved the spa and sauna which they used every day. There is a beautiful scent throughout the lobby which is very soothing and calming when walking through. We loved our stay and hope to return in the near future. Highly recommend.
Location is very good next to the mall. There are lots of eating options around hotel in particular in the basement of raffles city mall. It’s also easy to catch a grab or a taxi to anywhere else in the city. There is a 7-11 in the basement of the mall. Rooms are nice and big around 40sqm. Bed are on the hard side which I like and found very comfortable . Sleep quality was very good for me. There is also little balcony but when you open the window you can smell the smoke from the restaurant hoods even though we were on 18 floor . Breakfast was superb with lots of variety and was high quality . Tip: - book early in advance to get a better room rate. Then it makes it more value for money. - although the breakfast is very nice , you can save money by eating breakfast in the raffles mall (many bakery) and cafes around the hotel. There is cafe nearby cafe called providore which has good breakfast . - if you want Italian food for dinner , need to book prego (Italian place next to lobby) as it gets full fast for dinner in particular on weekends - take a photo with ismail the doorman who will hang out in front of prego restaurant in the morning . - tipping the room service cleaner always help make up your room faster and cleaner .…
I booked for 5 days and hotel claim as 5 star. However, standard is not. I went out for four hours and put the make up room sign on, when Im back the room is not make up yet!! One agent told me should go out again and wait until room is ready!!!! This is very hot outside, when back to hotel i need to relax in my room. That is why i select full service hotel, and this time is very wrong choice. First time with Accor Hotels and very disappoint!