Hotel stay was enjoyable. Place was clean. The hotel lobby staff was friendly. Welcome drink was fantastic. Views from the balcony were amazing. However, I was disappointed with Asian Market Cafe's customer service officer. I have provided feedback to Accor separately.
Absolutely fantastic rooms, with their royal service staff calling you everyday to make sure you have everything you need. The balcony is the game changer - it made SHN so much better. Toiletries were nice, and towels were plentiful. Thank you for the CNY gift Fairmont! Very, very much appreciated :)
Check in was fast and no crowd on a Sunday noon. Good service and friendly staff. Room was spacious and satisfactory. Complimentary late check out with birthday cake was also offered by the hotel. Pleasant experience. Will definitely come back soon!
Long overdue review as I was occupied with work & family. Had 2 stays in Fairmont late last year, back in October and subsequently November. First stay was a surprise for my wife's birthday, and I've got to say that the excellent service started even before our arrival. Their prompt response to my email to accommodate my requests gave me a peace of mind, knowing that everything were taken care of. Special mention to Assistant Duty Manager, Amanda Ng who received us during the check in process. Pleasant smile throughout and her explanation on the amenities provided was clear and precise. My wife was extremely touched by the birthday cake together with a card upon entering the room. Another cake was also presented when we our in room dining meal came when we ordered the following day. Our great experience during our stay in October got us coming back in November. Our two little kids enjoyed every bits of it as well, from the pool to the wide spread of choices of in room dining. Massive thank you to the wonderful staffs of Fairmont Singapore, special mention to ADM Amanda Ng for providing such impeccable service throughout our stay. We'll definitely be back again!…
Celebrated my wife's birthday at Fairmont and the hotel prepared cakes and some welcome gifts for the special day! Check in and out was a breeze and most importantly, the hotel cleanliness is 5*! If there's is an improvement to be made, maybe the bed can be abit firmer (just a personal preference) Other than this, everything else is excellent!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing