My experience was good: The room was comfortable, very clean and with a nice view. The Hotel personnel were kind and supportive. The food in the restaurants(inside the hotel) was good, and personnel from the restaurant(inside the hotel) were kind
Pleasant & enjoyable 5 star hotel stay. Got a small birthday cake surprise. Very nice decorated room. Enjoy swimming, sauna, whirlpool. Nicely located, above the Rafles city Mall and City hall MRT. Just opposite Suntec Mall. Recommended 5 star hotel
I cannot fault this hotel. The location was perfect- so central and convenient to so many attractions (and shops everywhere!). The staff were helpful and friendly, especially concierge Venessa who was just amazing! The facilities available in the hotel were great, plenty of dining options and the spa was lovely. The room was spacious, the bedding was super comfortable and the coffee, tea and water were replenished daily, which was a very welcome addition. Also, our view of the bay was amazing!
Despite having the quick check in with the QR code, we have to show our identity card and the fron desk cannot handle the crowd. Wasted more than 20mins at the counter. Was given the totally wrong type of room at 12th floor, looking at the recreation center even Vicky told me that it was an upgrade. I paid for the harbor view and high floor. Only after showing her my email confirmation, she changed our room to 43rd floor. It was an heaven and earth of difference view. Would have given a 8 if not for this, check out was good. Complimentary birthday cake came and breakfast was OK.
Although I'm not entitled to any upgrade, as I was told based on my membership I had already booked the highest entitlement. But overall the room which I booked was still comfortable and cosy. The view is also excellent as allocated level 62.
We will be back definitely. The surprise staycation with my kids on my birthday is one for the books. The great harbor view facing Marina Bay Sands and Merlion is definitely a must be for every family visiting Singapore. Breakfast and lunch are a feast not to be missed. Love the hospitality of the team from the concierge to the shuttle attendant. Foodcourt at the basement connecting with other hotel reminds me of Hongkongs Marco Polo hotel. Really a memorable birthday celebration with a complimentary cake to top it off. Kudos!
This is our second time to stay with Swissotel the Stamford as a family, the check-in was super smooth with the pre-arranged rollaway bed ready in the room. Upgraded to a room with view over the MBS which is gorgeous view late night. The facilities in the hotel are top-notch, with the breakfast of really high standard to cater for both east and west appetites. Highly recommend for anyone visiting Singapore, both for business or casual purpose, to choose this centre located hotel as their base.
Loved our room with the view on the 62nd floor. Comfortable bed and everything you need. A great location to walk or taxi to lots of places. Clean and friendly hotel all staff were always lovely and helpful. We always love the Club Room of course!! Felt very relaxed and comfortable on our stay.
The mode of service delivery at the hotel was top notch. My family was well received at the reception and we got good information on how to find our way around from the staff. Breakfast was yum! The location was perfect. We will be back!
The hotel is quite large( tall ..88 floors) The rooms are very decent size with good amenities. The two restaurants Clover and Asian kitchen serve wide variety of food of different cuisine The self check in was a let down… almost every one wanted help to check in. Very nice location and there is mall and MRT in the same campus Over all good experience