the balcony is great, the curtains are blackout, the water pressure is good, Nespresso machine etc. but there are some issues: 1. you have to have working internet - mine drops out 20x a day at least 2. dont put a sensor above the bed that when you roll over in the night it switches all the lights on - the high tech solution was some duct tape 3. great rain shower, however the water ends up soaking the bathroom floor in a flood - the solution I figured out is to put the flannel as a barrier at the end of the shower screen.
Good location, good hotel, cleanliness of the room is marginal and the room service food is legalised theft. Other than that, good hotel and friendly staff that is very apologetic for all the shortcomings.
What can you fault ? We were amazed with the lobby as we entered the hotel. Receptionist were superb, professional and friendly (god I felt like prince Charles!). Although we walked in to our hotel room and the maintenance team was still in there working, we were quickly given another room without waiting any longer. Spacious room and beautifully done. We were given chocolate and fruit platter because of the stuff up during check in but hey who doesnt make mistake? We thoroughly loved our stay here. From the friendly concierge to room attended and even to the maintenance guys who were in our room during check in, they were all so polite and so humble. We checked out and they even come and say sorry again. We are already planning to come back!
Couldn't fault this hotel and staff service. We were extremely satisfied that we decided to choose this hotel during our stay in Singapore. The location was great as it was along Clarke Quay where there was buzzing night life. The facilities were wonderful, clean and spacious. We were so comfortable after our long flight from Europe - the bed was soft and spacious. The room was large too allowing us to fit our portable cot with space to spare. It just felt easy and comforable travelling with a young child at this hotel. The pool was great and we were able to utilise washing/drying options as well as dry cleaning. The staff were extremely friendly and helpful. We would definitely stay here again. Thank you for a wonderful stay.
We stayed two nights in a Premier King room to break our trip on the way to the UK. I really can't fault the hotel and the staff were very helpful and friendly. It is in a convenient location and connected to a Mall. Breakfasts are busy with plenty of room and choice of food. We also had access to the Business lounge which was useful. We tried the Skai bar one night for a pre dinner drink and enjoyed the view from the 70th floor. We have stayed in many hotels in Singapore and this hotel has been one of the best overall.
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